Rated 4 out of 5 by Jackie28 Housekeeping disappoints
I was in the hotel for four nights and had turndown service only once. At your price point, that's not good enough.
August 1, 2014
Rated 5 out of 5 by Karenlynn Great location. Exceptional staff
We arrived during a very busy Art week in London and were told that reservations were quite difficult to find. Le Meridien had the availability we needed and it was our first stay with them. The staff was outstanding, the room was immaculate and the location was perfect. We have stayed in London 3x per year for the last ten years and will now make Le Meridien our new 'go to' home. Many thanks, Sergio and hats off to your staff.
October 23, 2013
Rated 4 out of 5 by Rich3000 Great location
I had both good and not so good experiences associated with this stay, but overall, the hotel and my experience there was good. The check in process was not very good. I am a platinum member but my room choice (two beds) was not available when we arrived even though that was the room configuration specified on the room reservation (not a special request). Given this circumstance (which I understand can occur), I had hoped for an upgrade given my platinum status, but the check in agent was not able to provide it and I had to be very persistant in order to get something acceptable. I even suggested alternatives (a roll-away bed, a pull-out couch, etc) but she could not accomodate. Finally, I contacted the SPG desk and they got involved and eventually, they found a room with 2 beds that they said would be ready in 20 minutes. About an hour later waiting in the lobby, we were advised that the room was ready (but I had to initiate the inquiry about the status of the room). I also called to ask for a hair dryer when housekeeping made up the room, but one never arrived. On the positive side, the concierge was very helpful in getting the dinner reservation and airport transportation arranged. In addition, the hotel is situated in a prime location to access everything we needed and wanted to visit (tube station, theater, dining, souvenirs, etc.). The breakfast in the club lounge was good too. Overall, a good stay.
August 2, 2014
Rated 5 out of 5 by HappyCustomer11 Great Staff
The staff was great at the hotel. I made a mistake when I booked the room but the staff (Marley) corrected the mistake and got our vacation off to a great start. The doorman and concierge were always there to point us in the right direction. The location was great for visiting London. The pool and workout area were fantastic.
July 27, 2014
Rated 5 out of 5 by Darco A home away from home
What I appreciate in Le Meridien Piccadilly the most is their way they treat their customers.The minute you walk through the door, they make you feel right at home. From the staff at reception to the waiters in the restaurant: everybody does their utmost to make your stay an unforgetable one. The rooms are great, the food is delicious, the location is perfect. Come and experience it yourself, you won't regret it!
November 18, 2013
Rated 3 out of 5 by milkchug Fantastic location but an OK experience
I was most surprised by the fantastic location; you literally walk out of the hotel and you're literally blocks from everything, Starbucks, theaters, restaurants, shopping, etc. The major downside was the overall service, from the lackluster concierge who didn't seem interested in providing any special service, to the front desk which was unresponsive to our requests to issues with our electrical plugs.
October 23, 2011
Rated 4 out of 5 by GW2014 First Class Front Office and Concierge Team
I stayed at the Meridien for one night to see what it was like and will definitely stay at the Meridien again and will recommend it to colleagues. JOHANA at Reception checked me in at a very busy time but was courteous, professional and welcoming - not in an overtly impersonal way but as a consummate and experienced professional. VASCO (with the Concierge Team) was expecting me and assisted me with my car and escorted me to and from the Parking Garage and was very helpful with regard to the hotel's amenities and the area in general. JOHANA and VASCO are to be commended and they are impressive ambassadors for SPG and the Meridien London. Thanks to all the Team.
June 3, 2014
Rated 2 out of 5 by arvitam A Category 6 How? at best a 4 but more like a 3
Excellent Location, excellent Staff especially Nicolas at the Front desk.
The rest is below average.
How can this hotel be a category 6 beside the location.
Rooms need to be redone entirely.
Terrible bathroom, terrible furniture and the beds are far from being comfortable.
This is a Category 4 at best
I would like to have some explanation why it's a 6, ReallY!?
December 28, 2013
Rated 4 out of 5 by santri1969 Excellent central London location
Have stayed at the Le Meridien Picadilly on multiple occasions due to its central London location for business and tourist purposes. Great SPG platinum recognition - have always been upgraded to a Junior suite. Good pool and friendly staff. Rooms generally need an upgrade in terms of being up to date - seem a little worn out.
My preferred London location due to great access.
June 9, 2013
Rated 3 out of 5 by JK47 Great location, very hit and miss service
I have stayed at this hotel a few times. Plat recognition is pretty good with an upgrade to a junior suite offered on all occasions. While some of the staff are quite helpful, there are some members of the staff who are hopeless.
What makes this place special is the location. However, the area is very congested, so if you want a quiet area, you should look elsewhere.
December 4, 2011
Rated 3 out of 5 by Dusty Hotel fine club room does not work
Having just stayed at this hotel twice in the last month I twice had to complain that in the mornings there were too many people in a small space ,not enough food or staff to look after them.The main restaurant was quiet in the mornings and the club room a disaster. For the last two days of my stay my wife and I had breakfast in the main dining room which was perfect.
April 2, 2013
Rated 5 out of 5 by CSH43 LeGreat
Outstanding hotel. Excellent, caring staff and anemities, pool and spa are worth the trip. Fabulous location, great club lounge, a lot of stairs, especially with lots of luggage but beautifully appointed . Would return to this hotel in a minute, felt right at home. Upgraded suite was bigger than my old apartment. Special birthday remembrances were much appreciated.
July 19, 2012
Rated 2 out of 5 by Steve64Mu This is no 5 star hotel
It is in a good location but I see little reason why it can claim to be a 5 star hotel. I asked for a quite room and so was placed opposite the elevators which I had the pleasure of listening to all night long. The room was not at all clean. The toiletries seem to belong in a travel lodge. The front desk was manned by people who spoke poor English and were not at all suitable for this kind of work.
No way is this a 5 star hotel
July 21, 2014
Rated 5 out of 5 by PALF our stay
This hotel is very well situated in the middle of London .We enjoy ourselves every time we come ,The staff are so friendly and recognise us when we visit it is a real home from home ,see you soon
April 2, 2014
Rated 2 out of 5 by nybiztravel not a luxury hotel, poor service
TV did not work and the engineers could not fix on first night
No hairdryer - I checked all drawers before calling- was in a hurry and let the front desk know that I needed a hair dryer asap, and even so, they called me to make sure I'd checked all the drawers, after I explicitly said I had
Terrible room with no light or view
November 29, 2013
Rated 5 out of 5 by Ken0 This hotel is in the centre of London
The hotel is located very close to many great London features, the museums and arts, theaters, Shoppings etc..
July 28, 2014
Rated 3 out of 5 by dinsdale very average
staff were unhelpful, if you wanted something done you had to find the specific member of staff that performed the task you wanted doing. No one would assist if it was not their actual job. I found the staff attitude surly. Bathrooms very poor. We also had to wait when we were leaving as our luggage got mislaid.
December 5, 2011
Rated 4 out of 5 by Mahe London
The location of the Hotel is perfect!. Room was clean and nice but very small as was the bathroom.
We did get upgraded to a higher floor, but in to the smallest room on the entire floor. We're Gold Members for a number of years and I was hoping to get a better room. Would have preferred to stay on a lower floor in a bigger room.
July 23, 2014
Rated 3 out of 5 by EnglishMN 2nd room was good but..
Our first room was awful. Cramped and with a very small bathroom. We had a problem with the fridge which we called about multiple times. When they did visually inspect they just agreed it was broken.Our second room was much nicer.
July 25, 2014
Rated 3 out of 5 by Dom51 OK But bad bathrooms
HAve stayed many times ..and as platinum member the experience is good value..not so good now when you are gold as you need the upgrades to make it a decent experience.
Shower and bathroom very average..no power and very small thin bathroom
Staff were OK and location v.good
November 23, 2011
Rated 5 out of 5 by Mats perfect stay again at this hotel
This time, my stay at this hotel was too short arriving at the hotel at 23hrs and leaving at 7hrs, but the room was enough comfortable to take a sleep to recover. The room was upgraded as a spg guest and the staff was enough kind in the centre of London Soho. Thanks.
April 23, 2012
Rated 1 out of 5 by travelfrequent Small rooms & Poor Customer Service
Do not stay at this hotel if you are a starwood preferred member, it is the worst of the starwood hotels in London. Customer service is unsatisfactory, rooms are small and it is very
difficult to reach management in order to remedy an issue.
December 24, 2013
Rated 4 out of 5 by Parker711 Fantastic gym and staff
One of the top 10% of gyms in the SPG brand. Staff went out of their way to make sure everything was well taken care of. Try to get one of their remodeled rooms - amenities are much better.
Club lounge is a great touch.
November 20, 2011
Rated 5 out of 5 by Cloud9 Location Location Location
The location of Le Meridien is superb. Subway and train access, both to local destinations and outside London are great. Near proximity to theatre district makes it easy to see plays. Staff was helpful in all ways.
June 19, 2013
Rated 5 out of 5 by Fox77 Great Hotel
Wonderful staff, from the front desk to the concierge to the club lounge staff. Everyone made my stay memorable. Another plus point is the great location, everything is within walking distance.
September 8, 2013
Rated 1 out of 5 by BizTraveler999 Very disappointing
Low quality hotel all-around. Staff is very friendly, but that's the best and only thing this hotel has.
February 18, 2014
Rated 5 out of 5 by Tripp Returning again in nov. great hotel
We stayed here two years and received wonderful, first class service...so great that we are returning again in November for 6 nights to celebrate ...can't wait
August 21, 2012
Rated 5 out of 5 by husker5 Great hotel
Easy check in. Staff friendly and helpful. Good continental breakfast area. Easy access to major tourist attractions.
June 29, 2013
Rated 5 out of 5 by CaptainP Excellent location, Great Service!
This hotel is in a great location in london. Excellent service, clean, staff. Great installations.
June 27, 2013
Rated 4 out of 5 by Acelsie Value and Location
Have stayed at Le Meredien on several occasions and the hotel is very consistent. Piccadilly is a great central spot to be located. I'll be back.
July 23, 2014