Rated 3 out of 5 by Campos64 Mosquito Problem in Public Rooms
The Hotel and guest rooms were First Class, but the hotel has a severe mosquito problem. I encountered many mosquitos in the main dining room, lobby and even in the elevators! With dengue fever prevelent in the area, I needed to spray myself to go down for breakfast and dinner! I complained to the front desk, and they said they were aware of the problem, but their efforts seemed ineffective.
Also the dining room service was hit and miss. Some meals had very accomodating and welcoming service; other meals it was indifferent; not deluxe service at all.
February 25, 2012
Rated 2 out of 5 by MeginSingapore Nice Room, Poor customer service
The hotel is in a good location with nice rooms and has a good breakfast spread. However, be prepared for rude staff. I stayed 5 nights and had to exchange my key card 4 times after I would get all the way to my room on the 20th floor to find it would not work. No one apologized, instead, said I must be deactivating it with a magnet. When I requested additional towels, I was accused of stealing some and then told I was limited on the number I could have. I have never been so shocked. I have stayed at many Starwood properties in Thailand and have never had this kind of poor service. The manager of the lobby restaurant was the only friendly helpful employee I encountered. I would not stay here again and most definitely will not recommend.
April 7, 2013
Rated 3 out of 5 by LynB Great location, over priced food
For an SPG gold member I would have expected a larger room, it was rather small. We did not get breakfast included as SPG members and their charge for the buffet is $28.00 per person , plus 10 percent service charge plus 7 percent vat. I felt there is no value in that cost for being in Thailand. The furnishings in the lobby was worn, and with many groups coming in there was not enough seating. I was some what disappointed in the hotel but the front desk personnel was very helpful. Best part was the location, out side was one of many night markets.
January 4, 2013
Rated 4 out of 5 by dave Great Location
The location close to everything is great. Breakfast is very good. Unfortunately the cleanliness in the needs to be improved . The carped was full of stains! Corners in the shower have been black!
Hotel should inform guests of special events inside the hotel like we experienced. The hotel was overcrowded with military personnel
of different countries! Waiting time at breakfast for table, gym crowded, pool crowded. From time to time very long waiting times at elevator cause of hundreds of uniformed people getting to the conference floor.
February 18, 2013
Rated 4 out of 5 by Ken25 nice hotel in convenient but run-down neighborhood
Hotel is next to night bazaar which is great if you're into late night shopping. But would you shop there? I found night bazaar is on the way down. Walking street is a nicer place to shop and it's not far from the hotel. A bit of walk.
Room is nice and clean. Favola is definitely the best Italian restaurant in Chiangmai and one of the top choices in Thailand.
I wish starwood recognition got more recognition and without much negotiation. At the end, customer feels better if they feel being special, rather than having to ask.
December 28, 2011
Rated 5 out of 5 by Chris55555 Excellent Hotel at a great location!
Love this hotel and the friendly staff and will stay here again when we come back next year!
November 23, 2013
Rated 3 out of 5 by Drednic Could have been so much better
I have very mixed views about this property. The airport pick up was good, but at reception they tried to fob us off with a room of lower category than I had booked, and had I not known the floor locations for the club rooms would possibly have got away with it. They finally "managed" to find a room on the 21st Club floor (as booked) although this was not listed as a no smoking floor which we had requested. For a club room it was fairly small and we could hear people talking in the corridor as they walked past. Have to say that finally, when I made it clear how upset I was by their service, they did give me free wifi in my room. On the positive side the club staff were most friendly and efficient and helpful and went out of their way to make our stay enjoyable.
January 2, 2013
Rated 5 out of 5 by Lookingforward Wonderful Rooms, Outstanding service!
We recently stayed at the Le Meridien, Chiang Mai for 4 nights. The Hotel was everything we needed. It is located in the middle of the night market and several restaurants, so the location was ideal for our family of 4. We were able to get a corner room with a sitting room and an attached room for the kids (with twin beds) Having the suite arrangement contributed to our experience. I would highly recommend the configuration if you can afford the difference. My child got food poisening (Not from the hotel, we didn't have an opportunity to dine in) and the hotel staff was amazing. The manager went out of his way to attend to our every need. The staff is very attentive and welcomed us each time we entered the front door. This is an amazing hotel, I highly recommend it.
April 11, 2013
Rated 4 out of 5 by hailgm1 Extremely comfortable!
My stay with Le Meridien was on account of a conference that I had to attend. I really liked the room that i stayed in. Staf was courteous and quick acting. Food for vegetarians can be a bit of an issue but i think that's something that will be par for the country at large :)
I liked the Sauna a lot; a steam room should definitely be added. The elevator music by Jerome Sans was fantastic! Will be great if the hotel personnel can help me get my hands on it.
Would definitely stay with Le Meridien Chain Mai.
June 10, 2013
Rated 5 out of 5 by Traveler118 Great Location
Hotel is very close to night markets and the markets have many eating places. The staff is exceptionally helpful and friendly. I highly recommend this hotel.
November 14, 2013
Rated 3 out of 5 by Dids Average
The hotel is an average Méridien, convenient location but the rooms are not amazing, poor design but the worth is the pool is non smoking, even at the front of the hotel, the guy next to the doors told me several times to smoke few steps away, the only smoking area is a terrace near meeting rooms, at the 3rd floor so one floor lower than the pool ... Breakfast and dinner are ok. The staff was friendly but you are in thailand so they have some troubles to solves problems and understand customers needs
March 14, 2013
Rated 5 out of 5 by Peng Most helpful and friendly staff
I have stayed in many hotels in my lifetime. But staff at Le Meridien Chiang Mai are perhaps the most naturally helpful and friendly. They even correctly anticipated my needs! An example was my travel arrangement via bus to Chiang Rai. My wife and I eventually got into the 'VIP' bus in the afternoon, and the shuttle bus from Le Meridien Chinag Rai met us!
Location of Le Meridien Chiang Mai is close to the Night Bazaar, as well as the entertainment and eating venues. Indeed a strategic location.
April 2, 2013
Rated 4 out of 5 by Sue1234 Reservations
The English of some of the Reservations staff was not up to standard. Making and changing my hotel from booking was frustrating because of this. On 2 separate occasions I requested to speak to a Supervisor, with the belief that their English would be better, and had to insist on both occasions. On the one hand I admire the staff would like to sort out the problem themselves w/out involving a supervisor, but on the other, if the client requests this, it should be done graciously and immediately.
January 20, 2013
Rated 5 out of 5 by MONM Great Stay
Reception is excellent when you arrive, flawless check in.
I personally want to thank K. Mayuree, who check me in, very polite, with her wonderful smile. Excellent job, please convey my thank you to her.
My platinum status was recognised. Upgraded to a Suite Room.
Staff at the Club especially K. Anita with her restaurants, shopping tips, etc were superb.
Concierge very efficient. Do keep it up
Overall a great stay, will be coming back for more if my travels bring me back to Chiangmai.
June 17, 2013
Rated 3 out of 5 by canuck2013 Poor air conditioning
We were 'upgraded' to the top floor with our Starwood membership. Our room had an extremely noisy fan for the air conditioning and the thermostat did not control the fan speed or temperature. It was very uncomfortably cold. We mentioned this to the front desk but no change was made.
We didn't realize until after we were unpacked and settled in that the upgraded floor was a smoking floor. We were not asked if we wanted non smoking. There was not free wi-fi in the room. Only the lobby.
January 14, 2013
Rated 5 out of 5 by Christo Absolute Gem
As a Platinum member I have stayed at several of the Starwood Hotels over the years. This Hotel makes me me believe that my Loyalty to Starwood does have its benefits. If ever I went into the Hotel business, I would want all my staff to be like theirs.
There are so many Hotels in Asia with staff that don't have the same respect for their guests as they did years ago, The Meridien Chiang Mai still has it. Hopefully they will never change. We had a wonderful experience.
May 26, 2013
Rated 5 out of 5 by SunnyDays Terrific location, Great Service
Stayed here for 4 nights and had a wonderful stay. Our room was facing the mountains and it was beautiful. The Club Lounge had everything one can ask for and the service superb. The staff in general were great and extremely courteous. The housekeeping can use some training and improvement. Once we were given a pair of slippers that has already been used and complimentary tootbrush/toothpase were missing and only one handsoap between the wash basin, bathtub and showers.
September 13, 2012
Rated 4 out of 5 by Posche Nice spacious lobby and rooms with good decor and size
-Feels that they should look into the crowd lingering at the lobby. Came back at 12+am and saw a group of guests from India sitting around the sofa with feet up the chairs.
-Nice gesture as I was using the WIFI at the bar area and staff took the initiative and served me iced water
-Water flow in the bathroom was not good and the toilet bowl was stuck on my day of departure.
- Water from standing shower will flow out to the tiles even though rooms are closed
March 24, 2013
Rated 5 out of 5 by Jason168 This hotel locate at strategic location
Price is reasonable, ease to shop, getting food and also ease to find tour.
November 5, 2013
Rated 5 out of 5 by travel66 Excellence.........again.
An excellence experience, again at the leMeridien. Not one to vacation in any city twice, where Chiang Mai has draw my husband / myself three times, our choice of hotels has been, as would be the leMerdien, as the service is outstanding. beginning with an upgrade to the junior suite........ awww the junior suite with the spacious living room, to relax in once you have managed to crawl out of the tub. Crawl out as the view is overlooking the city, mountains, and you have relaxed to your hearts desire. Luxury, at its peak. Breakfast in the quiet of the club lounge to the buffet on the main floor, the service is outstanding. Even on a crowded morning on the main floor , the food items were replenished rapidly, even my coffee cup. Directions, given willing and easy to understand. Did not use the pool, as my desire was to explore............
October 31, 2012
Rated 4 out of 5 by EL18 Great hotel but except the toilet
Our overall experience in this hotel were great. The night bazaar was very near to the hotel and the staff were helpful and friendly. I'd booked three Le Royal Club Rooms but unfortunately the rooms were not connecting so it was not convenient for young children who wish to stay on the other room.
The bathroom was clean but toilet bowl
(WC) easily stuck and overflow. Quiet disgusting. Had to call for maintenance twice for two different rooms.
December 30, 2012
Rated 5 out of 5 by SuNi3 Service with sincerity and warm hospitality
Spent 3 nights in this hotel with my family and we loved the services extended from the ground staff from the moment we entered this hotel. The staffs are always smiling sincerely and helped us as much as we they could. The concierge team was very efficient in arranging our trips as well. The hotel rooms are clean and comfortable plus bottled drinking water are replenish twice aday. Kudos to the all staff that made our stay memorable.
May 6, 2013
Rated 4 out of 5 by Marie1974 Not as good as before
This is my third stay at your hotel and unfortunately it wasn't as good, as previous occasions. Room 1105 is looking old and a bit scruffy. I received no upgrade to the Starwood member floor, even though I booked quoting my SPg number, this was dissapointing. The hair dryer in my room was disgustingly dirty, I did hand it in to your reception staff. Not sure if I would stay again, which is sad, as before I've had great stays.
February 3, 2013
Rated 5 out of 5 by HalCanada This hotel is ideally situated near the action
Stayed right before Christmas break. Hotel is ideally situated next to night market - you can't get better location than that! Staff were great and were exceptionally courteous.
Am a Gold and they went out of their way several times to acknowledge me and my kids.
Pool is indeed cool but kids loved it and I liked the refreshing plunge. Pool itself is quite neat and has great views of the mountain and temple in the distance.
January 2, 2012
Rated 5 out of 5 by CMP457 Loved it
One of the best hotels we've ever stayed at in Thailand.
October 28, 2013
Rated 4 out of 5 by Maymcateer Awesome, as always
As always, impressive stay with Le Meridien! It was my boyfriend's birthday and they manage to prepare cake for us. The staff are very friendly and attention to details, as they didn't miss any notes I informed them when I made reservation whether it'll be government rate, reservation for brunch etc....Never disappointed with Starwood!
September 11, 2013
Rated 4 out of 5 by Sinova Chiang Mai Le Meridien
The hotel is rated as five star but I only can see it as a four star at best. The shower area has black mold in-between the tile and cracks in some areas. Also the "Rain" shower doesn't work at all. Bath towels are thin from a five star standard. The breakfast buffet needs better temperature control as most dishes are just warm. As SPG preferred member, my room was not in the "preferred guest" level.
April 3, 2013
Rated 5 out of 5 by Garybsingapore Great place for Business or Pleasure
The Meridien Chiang Mai is located close to restaurants, shops, coffee houses, the night market and more. The staff is attentive and friendly. The hotel facilities are excellent. Both the pool and Gym are very nice. Parking is convenient and local transportation is abundant. Prices are very reasonable at the hotel's outlets. I would recommend this hotel for a holiday stay, business or special event.
August 24, 2012
Rated 5 out of 5 by Steve13 Great location, room, food, view, staff
We stayed two weeks and enjoyed every day. The Club Lounge is great and service exceptional. Our room had a terrific mountain view with a tub for two that had a great view of the city. The night market location is perfect and always easy to get transportation to wherever. We look forward to staying here again in the future. (pool great but water a bit cold, but we were here in the colder season)
December 26, 2011
Rated 4 out of 5 by Wachi Great Location
Grat location. Hotel is located in the middle of Night Barzar Market. Room and facillity were comfortable. But internet signal must be faster than this
October 13, 2013