Rated 5 out of 5 by vendel56 Always beyond expectation
Le Meridien is one of the reason we come back to Chiang Mai again and again.. The courteous staff, and being recognized by name upon arrival and throughout the stay. We have enjoyed over 120 days in this lovely place and look forward to many more days.
August 23, 2014
Rated 4 out of 5 by hailgm1 Extremely comfortable!
My stay with Le Meridien was on account of a conference that I had to attend. I really liked the room that i stayed in. Staf was courteous and quick acting. Food for vegetarians can be a bit of an issue but i think that's something that will be par for the country at large :)
I liked the Sauna a lot; a steam room should definitely be added. The elevator music by Jerome Sans was fantastic! Will be great if the hotel personnel can help me get my hands on it.
Would definitely stay with Le Meridien Chain Mai.
June 10, 2013
Rated 3 out of 5 by Dids Average
The hotel is an average Méridien, convenient location but the rooms are not amazing, poor design but the worth is the pool is non smoking, even at the front of the hotel, the guy next to the doors told me several times to smoke few steps away, the only smoking area is a terrace near meeting rooms, at the 3rd floor so one floor lower than the pool ... Breakfast and dinner are ok. The staff was friendly but you are in thailand so they have some troubles to solves problems and understand customers needs
March 14, 2013
Rated 4 out of 5 by Sue1234 Reservations
The English of some of the Reservations staff was not up to standard. Making and changing my hotel from booking was frustrating because of this. On 2 separate occasions I requested to speak to a Supervisor, with the belief that their English would be better, and had to insist on both occasions. On the one hand I admire the staff would like to sort out the problem themselves w/out involving a supervisor, but on the other, if the client requests this, it should be done graciously and immediately.
January 20, 2013
Rated 5 out of 5 by Peng Most helpful and friendly staff
I have stayed in many hotels in my lifetime. But staff at Le Meridien Chiang Mai are perhaps the most naturally helpful and friendly. They even correctly anticipated my needs! An example was my travel arrangement via bus to Chiang Rai. My wife and I eventually got into the 'VIP' bus in the afternoon, and the shuttle bus from Le Meridien Chinag Rai met us!
Location of Le Meridien Chiang Mai is close to the Night Bazaar, as well as the entertainment and eating venues. Indeed a strategic location.
April 2, 2013
Rated 5 out of 5 by Cung Modern hotel and excellent location
My room was upgraded to an executive suite which was very comfortable. The staff at the Club level was extremely nice.
August 26, 2014
Rated 3 out of 5 by Gullible tired rooms but good location
hotel is looking run down. rooms are tired and carpets dirty, furniture marked. lobby is noisy with no attempt by staff to stop children running around and screaming. families bring food in and eat it with children in lobby. thumping muisc all day. no where for adults to have a quiet drink. close to markets is its saving grace. staff are very helpfull
August 3, 2014
Rated 4 out of 5 by AN97 The hotel is well maintain
Coming back to Le Meridien Chiangmai again after couple years. Things look the same with good maintenance both hardware and software/staff and service. Still very comfortable stay as usual. Will be back again soon.
August 20, 2014
Rated 5 out of 5 by MONM Great Stay
Reception is excellent when you arrive, flawless check in.
I personally want to thank K. Mayuree, who check me in, very polite, with her wonderful smile. Excellent job, please convey my thank you to her.
My platinum status was recognised. Upgraded to a Suite Room.
Staff at the Club especially K. Anita with her restaurants, shopping tips, etc were superb.
Concierge very efficient. Do keep it up
Overall a great stay, will be coming back for more if my travels bring me back to Chiangmai.
June 17, 2013
Rated 4 out of 5 by Chipmunk50 Regular Getaway in Chiangmai
With SPG, I was lucky to be upgraded to a suite from my club room booking. It was a pity that I had a noisy neighbour who broke some glassware and the housekeeping staff had to clean up after that ... and this was at night!
August 19, 2014
Rated 5 out of 5 by RRRR111 Loving my stay at this hotel
From the moment of arrival till the final departure 5 days later Le Meridien Chiang Mai's staff were wonderful, responsive, and there when I needed them. Thank you for a great vacation!
August 20, 2014
Rated 3 out of 5 by canuck2013 Poor air conditioning
We were 'upgraded' to the top floor with our Starwood membership. Our room had an extremely noisy fan for the air conditioning and the thermostat did not control the fan speed or temperature. It was very uncomfortably cold. We mentioned this to the front desk but no change was made.
We didn't realize until after we were unpacked and settled in that the upgraded floor was a smoking floor. We were not asked if we wanted non smoking. There was not free wi-fi in the room. Only the lobby.
January 14, 2013
Rated 2 out of 5 by KxTan Unsatisfactory when compared to other Le Meridien properties worldwide.
Check-in staff was unwelcoming. There was no warm greeting. My requests were met but with a big frown on all 3 staffs who were standing together.
Check-out was equally the same. The staff continued to do whatever she was doing without acknowledging that I wanted to check out. There was no thank you and no asking how the stay was.
This is the exact opposite to other Le Meridien hotels around the world where all staff were super friendly and had a customer focused attitude.
March 12, 2014
Rated 5 out of 5 by JonathanTravelConnoisseur Chiang Mai Delight
Excellent 5-star facility in Chiang Mai for those who like to get dirty exploring the old city, the night market, play with elephants and tigers all day and THEN return to luxury and comfort for rest and relaxation. Breakfast buffet goes beyond for all tastes and ethnicities, and front reception so kind and accommodating. Slight room for improvement: room could be better cleaned, sink drainage issue, and the spa did not have sauna or steam in the gender specific areas.
January 1, 2014
Rated 5 out of 5 by SunnyDays Terrific location, Great Service
Stayed here for 4 nights and had a wonderful stay. Our room was facing the mountains and it was beautiful. The Club Lounge had everything one can ask for and the service superb. The staff in general were great and extremely courteous. The housekeeping can use some training and improvement. Once we were given a pair of slippers that has already been used and complimentary tootbrush/toothpase were missing and only one handsoap between the wash basin, bathtub and showers.
September 13, 2012
Rated 5 out of 5 by Christo Absolute Gem
As a Platinum member I have stayed at several of the Starwood Hotels over the years. This Hotel makes me me believe that my Loyalty to Starwood does have its benefits. If ever I went into the Hotel business, I would want all my staff to be like theirs.
There are so many Hotels in Asia with staff that don't have the same respect for their guests as they did years ago, The Meridien Chiang Mai still has it. Hopefully they will never change. We had a wonderful experience.
May 26, 2013
Rated 5 out of 5 by Apple57 Excellent service and facilities
Enjoyed our stay tremendously. Very impressed with the professionalism and excellent hospitality of all the staff. We had a wonderful room with a fantastic view of the mountains and old city.
Will definitely come back again and recommend this hotel to all our friends.
August 7, 2014
Rated 4 out of 5 by AUGJ Great hotel,great location
A consistently good hotel over several visits.Spacious modern rooms, spotlessly clean.Pillows and beds that are wonderful! Quiet and efficient aircon to contrast the humidity-perfect.
Staff that are warm and efficient.Really a continued great experience-3 years in a row!
August 6, 2014
Rated 5 out of 5 by Sunny78 This hotel is amazing
We were on a family trip to Chiang Mai and stayed here. This hotel is very close to the airport and the Night Bazaar. Has an excellent spa, swimming pool and fitness centre. Food is decent and the hotel provides one day complementary wifi access in the lobby and around the pool area. Must recommend for visitors to Chiang Mai.
July 24, 2014
Rated 4 out of 5 by Posche Nice spacious lobby and rooms with good decor and size
-Feels that they should look into the crowd lingering at the lobby. Came back at 12+am and saw a group of guests from India sitting around the sofa with feet up the chairs.
-Nice gesture as I was using the WIFI at the bar area and staff took the initiative and served me iced water
-Water flow in the bathroom was not good and the toilet bowl was stuck on my day of departure.
- Water from standing shower will flow out to the tiles even though rooms are closed
March 24, 2013
Rated 5 out of 5 by travel66 Excellence.........again.
An excellence experience, again at the leMeridien. Not one to vacation in any city twice, where Chiang Mai has draw my husband / myself three times, our choice of hotels has been, as would be the leMerdien, as the service is outstanding. beginning with an upgrade to the junior suite........ awww the junior suite with the spacious living room, to relax in once you have managed to crawl out of the tub. Crawl out as the view is overlooking the city, mountains, and you have relaxed to your hearts desire. Luxury, at its peak. Breakfast in the quiet of the club lounge to the buffet on the main floor, the service is outstanding. Even on a crowded morning on the main floor , the food items were replenished rapidly, even my coffee cup. Directions, given willing and easy to understand. Did not use the pool, as my desire was to explore............
October 31, 2012
Rated 4 out of 5 by EL18 Great hotel but except the toilet
Our overall experience in this hotel were great. The night bazaar was very near to the hotel and the staff were helpful and friendly. I'd booked three Le Royal Club Rooms but unfortunately the rooms were not connecting so it was not convenient for young children who wish to stay on the other room.
The bathroom was clean but toilet bowl
(WC) easily stuck and overflow. Quiet disgusting. Had to call for maintenance twice for two different rooms.
December 30, 2012
Rated 5 out of 5 by orbitfxa vacation experience
i used my travel points to book and shifted my trip based on hotel availability. I was greeted well by friendly staff. I travel with my wife and young son. I think every thing in the hotel was great except for the food. i was disapointed in the buffet. Wished i had gone to the italian place. The room experience was good, clean and made up on time. helpful concierge and every one is very friendly. Club floor staff was great.
May 6, 2014
Rated 4 out of 5 by JunG62 Great Hotel .. Fair Front Desk Services
One hotel in Chiang Mai that we've always stayed, the location, the facilities, the services at the restaurants, spa, and the concierge. However, our experience with the front desk is not that impressive, we're not sure if we're Thai to have lower standard of services or not. If you can trainn your front desk not to have too much ego of working with one finest hotel chains, that would be great. Smile More .. Speak More Politely...
March 18, 2014
Rated 5 out of 5 by SuNi3 Service with sincerity and warm hospitality
Spent 3 nights in this hotel with my family and we loved the services extended from the ground staff from the moment we entered this hotel. The staffs are always smiling sincerely and helped us as much as we they could. The concierge team was very efficient in arranging our trips as well. The hotel rooms are clean and comfortable plus bottled drinking water are replenish twice aday. Kudos to the all staff that made our stay memorable.
May 6, 2013
Rated 4 out of 5 by Marie1974 Not as good as before
This is my third stay at your hotel and unfortunately it wasn't as good, as previous occasions. Room 1105 is looking old and a bit scruffy. I received no upgrade to the Starwood member floor, even though I booked quoting my SPg number, this was dissapointing. The hair dryer in my room was disgustingly dirty, I did hand it in to your reception staff. Not sure if I would stay again, which is sad, as before I've had great stays.
February 3, 2013
Rated 5 out of 5 by HalCanada This hotel is ideally situated near the action
Stayed right before Christmas break. Hotel is ideally situated next to night market - you can't get better location than that! Staff were great and were exceptionally courteous.
Am a Gold and they went out of their way several times to acknowledge me and my kids.
Pool is indeed cool but kids loved it and I liked the refreshing plunge. Pool itself is quite neat and has great views of the mountain and temple in the distance.
January 2, 2012
Rated 5 out of 5 by thang room need some clean up
the furniture looks beat up and the carpet is dirty. If you just did some minor clean up or touch up to the cabinet surface and steam clean the carpet, the room will look much better.
Food and bed was good and so was the gym and pool
July 21, 2014
Rated 4 out of 5 A great hotel
Love staying over here. The hotel is great and the staff is helpful.Everything is just nice.
August 3, 2014
Rated 4 out of 5 by Sinova Chiang Mai Le Meridien
The hotel is rated as five star but I only can see it as a four star at best. The shower area has black mold in-between the tile and cracks in some areas. Also the "Rain" shower doesn't work at all. Bath towels are thin from a five star standard. The breakfast buffet needs better temperature control as most dishes are just warm. As SPG preferred member, my room was not in the "preferred guest" level.
April 3, 2013