Rated 5 out of 5 by Demosthenes A feather in Le Meridien's Cap
The rooms are spacious, well designed, and clean. The view is quite spectacular from the upper floors. Breakfast is ample and very tasty. The gym is large and well equipped and the pool has a nice location and layout. On top of all that, the night market is a stone's throw away and the old city a ten minute walk. If you are SPG Platinum or receive club lounge access, the tea service from 3-5pm is delicious and the happy hour and snacks (read: dinner) are equally excellent.
Definitely the place to stay in Chiang Mai if you can.
November 2, 2013
Rated 4 out of 5 by Ken25 nice hotel in convenient but run-down neighborhood
Hotel is next to night bazaar which is great if you're into late night shopping. But would you shop there? I found night bazaar is on the way down. Walking street is a nicer place to shop and it's not far from the hotel. A bit of walk.
Room is nice and clean. Favola is definitely the best Italian restaurant in Chiangmai and one of the top choices in Thailand.
I wish starwood recognition got more recognition and without much negotiation. At the end, customer feels better if they feel being special, rather than having to ask.
December 28, 2011
Rated 5 out of 5 by Sunny78 This hotel is amazing
We were on a family trip to Chiang Mai and stayed here. This hotel is very close to the airport and the Night Bazaar. Has an excellent spa, swimming pool and fitness centre. Food is decent and the hotel provides one day complementary wifi access in the lobby and around the pool area. Must recommend for visitors to Chiang Mai.
July 24, 2014
Rated 3 out of 5 by Drednic Could have been so much better
I have very mixed views about this property. The airport pick up was good, but at reception they tried to fob us off with a room of lower category than I had booked, and had I not known the floor locations for the club rooms would possibly have got away with it. They finally "managed" to find a room on the 21st Club floor (as booked) although this was not listed as a no smoking floor which we had requested. For a club room it was fairly small and we could hear people talking in the corridor as they walked past. Have to say that finally, when I made it clear how upset I was by their service, they did give me free wifi in my room. On the positive side the club staff were most friendly and efficient and helpful and went out of their way to make our stay enjoyable.
January 2, 2013
Rated 5 out of 5 by Lookingforward Wonderful Rooms, Outstanding service!
We recently stayed at the Le Meridien, Chiang Mai for 4 nights. The Hotel was everything we needed. It is located in the middle of the night market and several restaurants, so the location was ideal for our family of 4. We were able to get a corner room with a sitting room and an attached room for the kids (with twin beds) Having the suite arrangement contributed to our experience. I would highly recommend the configuration if you can afford the difference. My child got food poisening (Not from the hotel, we didn't have an opportunity to dine in) and the hotel staff was amazing. The manager went out of his way to attend to our every need. The staff is very attentive and welcomed us each time we entered the front door. This is an amazing hotel, I highly recommend it.
April 11, 2013
Rated 4 out of 5 by Derek1980 Good hotel but fine tuning required
Great location and great maintenance but processes can be a bit slow. Credit of points as well as SPG recognition is minimal. Rooms booked was for a view of the famed mountain but in turn was given some view of the city, staff handling was poor and haughty.
Management did a good job in intervening and resolution thus my applause to them. But quite a disappointment in terms of Thai hospitality, although bell staff were quite outstanding and friendly compared to Front Office staff who seemed arrogant and full of pride.
November 8, 2013
Rated 4 out of 5 A great hotel
Love staying over here. The hotel is great and the staff is helpful.Everything is just nice.
August 3, 2014
Rated 4 out of 5 by hailgm1 Extremely comfortable!
My stay with Le Meridien was on account of a conference that I had to attend. I really liked the room that i stayed in. Staf was courteous and quick acting. Food for vegetarians can be a bit of an issue but i think that's something that will be par for the country at large :)
I liked the Sauna a lot; a steam room should definitely be added. The elevator music by Jerome Sans was fantastic! Will be great if the hotel personnel can help me get my hands on it.
Would definitely stay with Le Meridien Chain Mai.
June 10, 2013
Rated 4 out of 5 by Supervisor Comfort in the mid of city
Overall the hotel looks great & new. It was like an oasis in the mid of busy city. The atmosphere is marveloous with friendly and supportive staff.
July 28, 2014
Rated 3 out of 5 by Dids Average
The hotel is an average Méridien, convenient location but the rooms are not amazing, poor design but the worth is the pool is non smoking, even at the front of the hotel, the guy next to the doors told me several times to smoke few steps away, the only smoking area is a terrace near meeting rooms, at the 3rd floor so one floor lower than the pool ... Breakfast and dinner are ok. The staff was friendly but you are in thailand so they have some troubles to solves problems and understand customers needs
March 14, 2013
Rated 5 out of 5 by thang room need some clean up
the furniture looks beat up and the carpet is dirty. If you just did some minor clean up or touch up to the cabinet surface and steam clean the carpet, the room will look much better.
Food and bed was good and so was the gym and pool
July 21, 2014
Rated 5 out of 5 by Peng Most helpful and friendly staff
I have stayed in many hotels in my lifetime. But staff at Le Meridien Chiang Mai are perhaps the most naturally helpful and friendly. They even correctly anticipated my needs! An example was my travel arrangement via bus to Chiang Rai. My wife and I eventually got into the 'VIP' bus in the afternoon, and the shuttle bus from Le Meridien Chinag Rai met us!
Location of Le Meridien Chiang Mai is close to the Night Bazaar, as well as the entertainment and eating venues. Indeed a strategic location.
April 2, 2013
Rated 4 out of 5 by Sue1234 Reservations
The English of some of the Reservations staff was not up to standard. Making and changing my hotel from booking was frustrating because of this. On 2 separate occasions I requested to speak to a Supervisor, with the belief that their English would be better, and had to insist on both occasions. On the one hand I admire the staff would like to sort out the problem themselves w/out involving a supervisor, but on the other, if the client requests this, it should be done graciously and immediately.
January 20, 2013
Rated 5 out of 5 by kentsiriphong fantastic hotel
The hotel is very good service and great feature. Location is in the heart of city. Definately, i will be back.
July 28, 2014
Rated 5 out of 5 by MONM Great Stay
Reception is excellent when you arrive, flawless check in.
I personally want to thank K. Mayuree, who check me in, very polite, with her wonderful smile. Excellent job, please convey my thank you to her.
My platinum status was recognised. Upgraded to a Suite Room.
Staff at the Club especially K. Anita with her restaurants, shopping tips, etc were superb.
Concierge very efficient. Do keep it up
Overall a great stay, will be coming back for more if my travels bring me back to Chiangmai.
June 17, 2013
Rated 3 out of 5 by canuck2013 Poor air conditioning
We were 'upgraded' to the top floor with our Starwood membership. Our room had an extremely noisy fan for the air conditioning and the thermostat did not control the fan speed or temperature. It was very uncomfortably cold. We mentioned this to the front desk but no change was made.
We didn't realize until after we were unpacked and settled in that the upgraded floor was a smoking floor. We were not asked if we wanted non smoking. There was not free wi-fi in the room. Only the lobby.
January 14, 2013
Rated 2 out of 5 by KxTan Unsatisfactory when compared to other Le Meridien properties worldwide.
Check-in staff was unwelcoming. There was no warm greeting. My requests were met but with a big frown on all 3 staffs who were standing together.
Check-out was equally the same. The staff continued to do whatever she was doing without acknowledging that I wanted to check out. There was no thank you and no asking how the stay was.
This is the exact opposite to other Le Meridien hotels around the world where all staff were super friendly and had a customer focused attitude.
March 12, 2014
Rated 5 out of 5 by JonathanTravelConnoisseur Chiang Mai Delight
Excellent 5-star facility in Chiang Mai for those who like to get dirty exploring the old city, the night market, play with elephants and tigers all day and THEN return to luxury and comfort for rest and relaxation. Breakfast buffet goes beyond for all tastes and ethnicities, and front reception so kind and accommodating. Slight room for improvement: room could be better cleaned, sink drainage issue, and the spa did not have sauna or steam in the gender specific areas.
January 1, 2014
Rated 5 out of 5 by SunnyDays Terrific location, Great Service
Stayed here for 4 nights and had a wonderful stay. Our room was facing the mountains and it was beautiful. The Club Lounge had everything one can ask for and the service superb. The staff in general were great and extremely courteous. The housekeeping can use some training and improvement. Once we were given a pair of slippers that has already been used and complimentary tootbrush/toothpase were missing and only one handsoap between the wash basin, bathtub and showers.
September 13, 2012
Rated 5 out of 5 by Christo Absolute Gem
As a Platinum member I have stayed at several of the Starwood Hotels over the years. This Hotel makes me me believe that my Loyalty to Starwood does have its benefits. If ever I went into the Hotel business, I would want all my staff to be like theirs.
There are so many Hotels in Asia with staff that don't have the same respect for their guests as they did years ago, The Meridien Chiang Mai still has it. Hopefully they will never change. We had a wonderful experience.
May 26, 2013
Rated 5 out of 5 by Bankbow This hotel excellent
Staff very nice, the hotel great and easy for shopping
July 21, 2014
Rated 5 out of 5 by Mauifun Great Stay
We had a fantastic time here in Chiang Mai. Hotel staff was great also. Hotel is located to markets right outside the front door. Breakfast buffet was very good with a large variety of foods.
This hotel is highly recommended, just one very small detail, cigarette smell on the 22nd floor hall ways was unpleasant.
June 27, 2014
Rated 4 out of 5 by Posche Nice spacious lobby and rooms with good decor and size
-Feels that they should look into the crowd lingering at the lobby. Came back at 12+am and saw a group of guests from India sitting around the sofa with feet up the chairs.
-Nice gesture as I was using the WIFI at the bar area and staff took the initiative and served me iced water
-Water flow in the bathroom was not good and the toilet bowl was stuck on my day of departure.
- Water from standing shower will flow out to the tiles even though rooms are closed
March 24, 2013
Rated 5 out of 5 by orbitfxa vacation experience
i used my travel points to book and shifted my trip based on hotel availability. I was greeted well by friendly staff. I travel with my wife and young son. I think every thing in the hotel was great except for the food. i was disapointed in the buffet. Wished i had gone to the italian place. The room experience was good, clean and made up on time. helpful concierge and every one is very friendly. Club floor staff was great.
May 6, 2014
Rated 5 out of 5 by ky88 the hotel is great
the hotel is great, staff english is good and they are willing to help. Location is convenient as close to the night market, airport transfer is approx 15 mins.
My recommendation is wifi should be complimentary in room. This is value-added.
I will stay in this hotel again.
July 2, 2014
Rated 4 out of 5 by moik very good hotel
good location, good service, very close to night market. perfect breakfast. rooms are big enough
July 16, 2014
Rated 5 out of 5 by travel66 Excellence.........again.
An excellence experience, again at the leMeridien. Not one to vacation in any city twice, where Chiang Mai has draw my husband / myself three times, our choice of hotels has been, as would be the leMerdien, as the service is outstanding. beginning with an upgrade to the junior suite........ awww the junior suite with the spacious living room, to relax in once you have managed to crawl out of the tub. Crawl out as the view is overlooking the city, mountains, and you have relaxed to your hearts desire. Luxury, at its peak. Breakfast in the quiet of the club lounge to the buffet on the main floor, the service is outstanding. Even on a crowded morning on the main floor , the food items were replenished rapidly, even my coffee cup. Directions, given willing and easy to understand. Did not use the pool, as my desire was to explore............
October 31, 2012
Rated 5 out of 5 by kk167 Elegant but relaxed
Good, well-maintained facility and a very helpful, friendly staff.
July 16, 2014
Rated 4 out of 5 by EL18 Great hotel but except the toilet
Our overall experience in this hotel were great. The night bazaar was very near to the hotel and the staff were helpful and friendly. I'd booked three Le Royal Club Rooms but unfortunately the rooms were not connecting so it was not convenient for young children who wish to stay on the other room.
The bathroom was clean but toilet bowl
(WC) easily stuck and overflow. Quiet disgusting. Had to call for maintenance twice for two different rooms.
December 30, 2012
Rated 4 out of 5 by JunG62 Great Hotel .. Fair Front Desk Services
One hotel in Chiang Mai that we've always stayed, the location, the facilities, the services at the restaurants, spa, and the concierge. However, our experience with the front desk is not that impressive, we're not sure if we're Thai to have lower standard of services or not. If you can trainn your front desk not to have too much ego of working with one finest hotel chains, that would be great. Smile More .. Speak More Politely...
March 18, 2014