Rated 4 out of 5 by Charon Good location
This hotel has excellent facilities and is located in the city centre of Chiang Mai. Very good.
Disappointing was the Italian Restaurant on the 2nd floor and I also think the breakfast buffet was very BASIC.
I would recommend to reconsider the bed pillows as we found them not firm enough.
All and all not too positive.
March 23, 2014
Rated 3 out of 5 by RJB45 Is this really a 5 star hotel?
The hotel has a good location and the building is still modern, clean and well maintained. The restaurants serve good food, nothing special but okay which is quite shocking given the price. Even if you are not sensitive to the cold you will need a sweater... They are freezing and even the staff hate it. That leads to the next problem - the staff... slow, lazy, limited English, no French - big smiles follow by a puzzled look as they really don't have a clue what anyone is asking them.
Try getting service by the pool. Whilst the male staff member cleaned the sun lounges the female staff member said she mans the bar and doesn't take orders... Funny the demands on her time given I was the only one at the pool at the time and I hadn't ordered a drink... I would have loved to order but having to go to the staff to place orders instead of them coming to me makes be feel like I'm really bothering them too greatly.
I did go order and the food by the pool was okay... Flat given the price.
If staying be careful not to get a room near the lifts - the noise is high. For a fairly new hotel it's surprising the amount of noise from the hallway. This is particularly noticeable at 7:45 when the staff are yabbering in the hallway when cleaning the rooms opposite and vacuuming the hallways... Again, feels like as a guest you're there to fit in around the staff needs.
This is a good 4*. Price is cheap compared to other locations.
I would have stayed longer but....
March 21, 2014
Rated 4 out of 5 by JunG62 Great Hotel .. Fair Front Desk Services
One hotel in Chiang Mai that we've always stayed, the location, the facilities, the services at the restaurants, spa, and the concierge. However, our experience with the front desk is not that impressive, we're not sure if we're Thai to have lower standard of services or not. If you can trainn your front desk not to have too much ego of working with one finest hotel chains, that would be great. Smile More .. Speak More Politely...
March 18, 2014
Rated 3 out of 5 by Bangkokian Standard Le Meridien Hotel
Just a standard Le Meridien Hotel
March 13, 2014
Rated 2 out of 5 by KxTan Unsatisfactory when compared to other Le Meridien properties worldwide.
Check-in staff was unwelcoming. There was no warm greeting. My requests were met but with a big frown on all 3 staffs who were standing together.
Check-out was equally the same. The staff continued to do whatever she was doing without acknowledging that I wanted to check out. There was no thank you and no asking how the stay was.
This is the exact opposite to other Le Meridien hotels around the world where all staff were super friendly and had a customer focused attitude.
March 12, 2014
Rated 3 out of 5 by Saint2912 Lovely Chiangmai
A beautiful structure with nice ambiance and cozy rooms right at the centre of city. Except for few dips rest was a good n enjoyable stay.
March 12, 2014
Rated 4 out of 5 by Humber Great Location and very modern!
We recently stayed at this very centrally located property. You virtually walk out of the Hotel straight to the Night Market. Great Breakfast and Happy Hour by the Pool Bar. Above all we had a very enjoyable and comfortable stay.
March 4, 2014
Rated 5 out of 5 by LovetheBigIsland Very attentive and caring staff
We were at the hotel for six nights, the first of which was spent dealing with food poisoning. The hotel staff could not have been more caring. They helped us secure "gatorade" equivalent and inquired frequently about our condition.
They were also very helpful in setting up tours and pointing out areas of interest. Very good concierge staff.
We stayed on the club floor -- excellent staffing and attention. Overall, very good for its category.
February 25, 2014
Rated 1 out of 5 by MAB123 Very Disappointing Hotel
Was very disappointed to come back to the room after a long day out expecting to shower and sleep only to find out that the room was not made up. Not because we forgot the do not disturb light on, but, for the poor management of the staff in totally skipping the cleaning and making up of the room. When calling the front desk, it took the manager on duty about 20 minutes to come and see for herself that the room was a mess and no one even walked in to clean. We had to wait for a whole hour for the cleaning staff to clean the room at 10:00 PM. All we got was “very sorry”. A very disappointing experience in this so called 5 star hotel.
February 24, 2014
Rated 5 out of 5 by jakeinsf Doesn't get any better
I'm not one to write reviews typically, but this was one of the best hotel experiences that I've ever had. The room was magnificent, and the staff went above and beyond. Every single aspect of my stay was amazing. The concierge was one of the best I've ever worked with. The breakfast was unreal. I'm a critical guy, and literally cannot think of a single critical thing to say!
February 22, 2014
Rated 5 out of 5 by Joannkf A beautiful hotel in a great location
I highly recommend this property. However, the club level was a bit disappointing as there were few if any vegetarian options. However, the staff was lovely and we had a great experience.
Try the spa for a great treat !
February 18, 2014
Rated 5 out of 5 by Rupertpb Perfect in every way!
Great location, luxurious rooms, nice service....Le Meridien is just about the perfect choice for Chiang Mai. This has been our hotel of choice in Chiang Mai for the last five or six years.
February 17, 2014
Rated 5 out of 5 by DavidHK 8 days in Chiag Mai
Great location, right next to the Night Bazaar with lots of bars, restaurants and shopping nearby
I booked on SPG and, nearer the time of my stay, my Platinum status was recognised and was upgraded to a suite and given Club Lounge access
The suites are amazing, sleek and spacious Used the Club Loungefor breakfast and evening cocktails. Friendly and helpful staff
February 17, 2014
Rated 5 out of 5 by Miguelito Outstanding
This is one of my favourite hotels - its in a great location , the rooms are excellent with great views. Service standards did slip for a while but very glad to see that they are back up there again at the level you would expect from a Meridian. I always stay here when I go to Chiang Mai
February 14, 2014
Rated 5 out of 5 by elprofesor55 ChiangMai
Great city- great hotel- great staff
February 13, 2014
Rated 5 out of 5 by Shiokadoo Great hotel; excellent location
As Platinum SPG member, we were upgraded to an executive suite. It was large and very comfortable. The room was modern and well designed.
The hotel is located next to the night bazaar and within walking distance to an excellent restaurant called The Whole Earth. This restaurant was recommended by the concierge.
Next to the hotel is OP Centre which houses a thai silk store called Vila Cini. This store sells beautiful and quality silk products such as scarves, cushion covers, purses etc.
I would recommend others to stay at this hotel.
February 4, 2014
Rated 5 out of 5 by Eriko111 Experience the urban relaxation in the great nature
I really enjoyed the stay - a good mix with hotel epxeriences and nature experiences. We had a day we didn't go out at all, spending our time at Spa, dining etc. Also we had afull day outside, elephant riding etc.
Italian restaurant was superb. Of course the price is close to the one in any big cities, but we didn't expect the standards in Chaing Mai, so it was a good surprise.
Just outside of the hotel was the Nigth bazar, we enjoyed.
Staff was nice. They know the city well.
February 3, 2014
Rated 4 out of 5 by ram68 Great location - well kept property
The location of the hotel is great for tourists - right at the night market where activity begins at about 5PM every day. The property is not too far from the airport - just a 15 to 20 minute ride in the taxi - costs about 150 Baht.
The hotel lobby is spacious and done up well. The rooms are well furnished and clean. We were given a room that overlooks the night market area - good to watch the activity on the street.
By and large staff were efficient and helpful. It would not hurt them if they smiled at guests or greeted them with a little more warmth. Begining from the bellboys to the people at the front desk to the staff in the restaurant - there was a mechanical attitude to going about their chores. We felt the difference all the more since we came in to Chiang Mai from an Anantara property where the staff went overboard with their warmth and friendliness. Other than this minor issue, it is a great property to stay at.
Breakfast was a little steep at well over 700 Baht after taxes per head - we opted to just pick up some light food from the 7/11s down the road.
The inhouse spa is also a tad expensive if you compare it to some good spas in the vicinity (not the small time operators).
February 3, 2014
Rated 5 out of 5 by vendel56 The beds are fantastic
This is my 5 review of the Meridien and we stayed for 2 months and were treated with care and recognition up to the very last day. During our stay we had the pleasure to get to know many of the employee from different department plus to management and are now on a social network with many of them. Before retirement I employed many young people and if I was to rate the Meridien staff would it be 10+ and if there were ratings for the hotel of 7stars .
January 30, 2014
Rated 5 out of 5 by OneManHorse Excellent & Efficient hotel
This is an excellent hotel. Clean room with full facility, in-room safe, complimentary bottle drink, coffee & tea, ironing, comfortable bed, huge room, etc... Friendly & efficient staff.
One very sad point, In-room wifi chargeable! Hope management review this.
January 28, 2014
Rated 4 out of 5 by ds7229 Great location
The hotel is in a great location. Sadly the pool was freezing cold even though it was 30c out and very warm. Many guests were annoyed that the pool was not heated as was I. The rooms are a bit run down and in need of a deep clean to be that of SPG standards. The staff was very friendly and helpful.
January 27, 2014
Rated 5 out of 5 by shani93 great hotel
lovely hotel, nice rooms, good position, good service
January 25, 2014
Rated 5 out of 5 by wetravel We will be back!
January 2014 found our family again in C. M. We attend meetings in a different Hotel but again choose the LM for our stay. We were not disappointed! We had a great spacious room to due our membership and enjoyed the lounge with all its benefits as well. The staff do their best to make you feel welcome. We had our anniversary there and were surprised by a beautiful set of red roses from the GM. We enjoyed the breakfast and a special anniversary dinner at the Favola restaurant. Food and setting there is highly recommended. Staff also well trained and we had a great time. The location of the LM Chiang M is central and can easily be reached from both the airport as well as the bus stations.
January 24, 2014
Rated 5 out of 5 by dc000 Execellent!
Love the location... love the friendly and helpful staff... love the spa... Love this hotel!
January 22, 2014
Rated 5 out of 5 by Anek Nothing to complain
All meet my espectation and I have nothing to complain at all. I will come back again.
January 20, 2014
Rated 4 out of 5 by linustw Everything Is Fine Except A Bit Pricey
1st time in Chiang Mai and stayed in this hotel
Its everything a 5-Star hotel should have but we find it a bit too pricey at over BHT6,000 per night.
The room was adequate but nothing ground breaking or fantastic.
The daily breakfast is ordinary with no extra ordinary services.
January 20, 2014
Rated 5 out of 5 by Doris75 Service level for this hotel is great.
The breakfast has a wide spread of varities. The front desk officers are very professional & make sure customers are attended quickly.
January 19, 2014
Rated 4 out of 5 by Vitch07 Almost perfect
Me and my friend have such a great stay.
Will definitly come back to the Meridien
January 17, 2014
Rated 5 out of 5 by Knight ““Surpassed Expectation””
Le Méridien is top notch! Lobby is beautiful, customer service is excellent rooms are well kept and impeccably clean
I had access to the club lounge on the top floor where the staff was always extremely polite and helpful
Perfect location with pretty much everything on your doorstep that you'd need. Plus a quick journey from the airport.
January 17, 2014
Rated 5 out of 5 by Chanin Nice place good service
I and my family very impress with this hotel. The hotel is very good service and warm welcome and nice place for shopping at night.
January 16, 2014