Rated 4 out of 5 by LawyerCat Renovations have made all the difference
I've stayed at the Sheraton Delfina a few times in my travels to the LA area. The renovations that they've done to the hotel have really made a world of difference. The only thing stopping me from a 5-star review is the parking: there is a woefully inadequate number of self-parking spaces and if you miss them you pay a $25 valet fee, which may not seem crazy except that it's annoying when the option was available but at a laughably small quantity (there are about 70 spots for a 600-room hotel). The rooms are clean and large, many with ocean views. The beds are great as always. The showers have good water pressure. The pool is nice on a hot day and it's near the beach if that's your pleasure. The health club is serviceable. Avoid the rooms overlooking the high school in months where school is in session because it can be a bit loud in the morning.
January 4, 2013
Rated 4 out of 5 by Lemi If only their food was better
I spent there more than 40 days in total in the last 6 months and the staff is fantastic, rooms are very comfortable, clean, and well designed (you will love or hate decor depending on your taste). Views are beautiful (if you get the right room) and while the pool is rather small (3 strokes free style to travel the length of it) it is well kept.
Restaurant service is attentive and very good. Too bad they don't have good food to serve.
August 27, 2012
Rated 3 out of 5 by lawam Cramped Rooms, Nice Ambiance in Common Space
That about says it all for the location! Staff were very attentive and an asset to the experience outside of the room, but value for money was not there with the guest room.
May 31, 2014
Rated 3 out of 5��by wahorn Great Decor, but unfavorable location
I thought the rooms were very nice, but the "beach view" that i thought i was getting was only visible through part of my terrace, and looked over more of the convention center and local high school.
The hotel is also quite a walk from the Santa Monica Pier and beach, and would not recommend it to most if you want to be closer to the action.
April 27, 2014
Rated 5 out of 5 by Soontoarriveguest Perfect for Low to Mid-20's
PERFECT customer service, let me tell you why.
The hotel has limited free parking so before I arrived, I reached out to the hotel concierge who put me in contact with Brian from Valet Parking who reserved a designated spot in the parking garage for me and my entire stay. Amazing, but it continues!
When I arrived with my 5 other guests, I was greeted with champagne in flute glasses for all of us as part of the platinum welcome. It really impressed us and made us feel special. Kudos to who thought of that!
Then we were upgraded to 1 full ocean view and 1 partial ocean view on the 4th floor, plenty high enough to enjoy the water. Another point for the Le Meridien!
Next, my party came back late one night around 3am and someone had moved my cone and took my spot so valet actually let me park in the employee parking lot saying if it happens again, I'm always welcome there. He also said I should reach out to Brian again for a sign with my name on it. I did and by the time I got back the next evening, there it was in big all-caps bolded letters, my name and stay duration! Never had an issue again.
Also, the concierge is more than happy to print out tickets for you like we did for a Vegas show and Universal.
As for the hotel itself, it's easy walking distance to the Santa Monica pier and 3rd street promenade and a 30 minute drive to downtown LA. Also close to the other beaches (malibu, venice, huntington). I definitely made the right choice choosing this over the BonaVenture in the city (when we went, the lounge was broken so it didn't rotate).
The only thing that would have made it even better was a jacuzzi (they have suites with jacuzzi's but I couldn't get them, even with suite night awards) and a platinum lounge. Also, the Green Choice has a max 3 certificates per stay.
Overall: Awesome location, customer service, parking, view, rooms. Good pool.
June 23, 2014
Rated 4 out of 5 by Mattdycr It does the job..
This was my second stay at this hotel in the past 2 years...ironically I was given the exact same room as last time. The hotel has recently been renovated, but in parts is still run-down...I'd call it more of a repair and regenerate than a renovation. The food and service is good, and the location also. Stay here if you're after a comfortable night's stay, but not if you're looking for something lavish by the beach.
November 2, 2012
Rated 3 out of 5 by AFM2012 Internet challenged
The rooms were pretty standard but the balcony in each one was nice. Cleaning staff was great. Desk employees very helpful.
Concierge services left something to be desired. Getting information on transport to LAX should not be "let me call you a cab". There are several shuttle at half the price.
Finally internet is free ONLY in the lobby which is a little awkward. Paying $15 PER device in the room is unreasonable.
November 12, 2012
Rated 5 out of 5 by Wilkie A good hotel destined to be great.
I stayed at the Delfina May 6th to 8th, 2012.
It was very apparent that there were many improvements well under way.
The overall ambience was one of quiet sophistication. The suite was very comfortable. The Hot Tub wasn't working;
all else was top notch.
The staff all reflected a desire to be of service;
the front desk responded positively to all inquiries.
This hotel is very good, and, is destined to be great!
May 14, 2012
Rated 4 out of 5 by Cocoloco2012 Friendly Staff/Nice renovation
I stayed here recently, and have to say that Sheraton did a really nice job with the recent renovation. The staff is extremely friendly and helpful. The only negative that I can say, is that the air conditioners in the rooms could be updated and the sliding glass doors to the room balconies, REALLY need to be replaced. The gym is not bad, and the lobby restaurant/bar, has good food at a fairly reasonable price.
September 29, 2012
Rated 4 out of 5 by Daisy10 Always room for improvement
At check in the clerk went on about the really great room they had for us. Then she said it wasn't yet ready. This was at 3p.m. which is check in time. When asked when it would be ready I got a snarky "we're doing the best we can" reply. If not being ready at three is the best its not so great. She then gave us the "identical room on a lower floor." So much for special. We asked for more towels to be sent up, which she said she would take care of immediately. We never got them. As I said, room for improvement. The room however, was clean, roomy and comfortable. I would stay there again. One alert, if you self park. It is first come first served and there's not much space. If you have a space then leave for dinner, you may well have to valet park on your return as there will most likely not be space. Not a huge deal, but a bit annoying anyway. Overall it is a nice place to stay.
March 25, 2013
Rated 4 out of 5 by OBJim Still a good hotel
I have stayed at the hotel under previous nameplates and it is still a nice place to stay that is out of the hustle and bustle.
May 29, 2014
Rated 2 out of 5 by NLD21 Not high on this spot!
Couldn't recommend if you feel you are going to a true Santa Monica location.
May 30, 2014
Rated 2 out of 5 by Guest8645 Not Impressed
I was not impressed with the staff at this hotel. They were not polite and not very helpful. I was in town for a wedding and went to the hotels a few blocks away and everyone was very welcoming and wonderful. For the amount of money the hotel is the staff should have been very respectful. I could have paid a few more dollars and been treated like I was a guest. The rooms were great and clean.
September 12, 2012
Rated 5 out of 5 by Cristian My stay at Sheraton
We stayed at Sheraton this past weekend. I would highly recommend this hotel to anyone reading my review. It was very central to downtown santa Monica as well close by the airport. Staff at Sheraton delfina were extremely friendly as well were able to assist with recommendations of local restaurants and activities while in santa Monica. We definitely will be returning to this location soon.
March 6, 2013
Rated 4 out of 5 by PLSF Thanks
Unique location since it's walking distance from the beach, but not on the beach... had a view of the local highschool.
That said, the club lounge made up for it with cheap drinks and good snacks in the evening and for breakfast. Also they have daily specials of food in the bar area, which make a quick appetizer a good deal.
Quiet rooms with stocked water bottles, nice bathroom products.
August 6, 2013
Rated 3 out of 5 by Dougiefresh Renovations iffy.....
I stayed about 4 years ago and now just again. The rooms look very nice compared to before. I dropped something in the bathroom and saw under the counter.... the work was very shotty, rushed and not nice. This highlighted all the other details, paint splatters, wallpaper crooked,etc. Dont get me wrong, it looks great, just need a little attention while being done. Must have been rushed.
August 15, 2012
Rated 2 out of 5 by kristenjane1 So many small things went wrong
Arrived at my room at 11 pm.
Clock was not working, unplugged. Pluged it in, could not reset it to currnet time. Called front desk, but phone was broken. Asked for new clock and phone. Took too long, wanted to go to bed, so canceled. Got up at 6 am with blackberry alarm. Went to gym, clock read 3 am, did a panic dance. Clock was wrong. Very poor housekeeping makes for a misrable stay
January 18, 2013
Rated 5 out of 5 by Ricki78 Great Hotel
This hotel is modern and beautiful. I was able to get a ocean view room due to being a SPG member. The room was spacious and had modern and artistic decor.
I was able to obtain a late check-out and the hotel staff checked on me an hour after I checked-in.
I also loved the free self-parking considering the location of the hotel and the difficulty of locating convenient street parking.
January 28, 2013
Rated 3 out of 5 by TonyC Just missing the mark
coming in from the east coast & natural up early it would be nice if coffee/breakfast was available before 6:30am. Even if it was just coffee in the lobby for those that are catching early flights or up doing emails.
Also, I was disappointed with my front desk experience. My name was not placed on the room & I did not receive calls because it did not show I was registered.
February 2, 2013
Rated 4 out of 5 by philllip Great Staff!
we checked in after midnight which was 2 hrs later from our time zone. They informed us that as a result of Disrupt LA a Tech Summit the hotel pool would not be available. Additionally, the hotel had become a Le Meridien from a Sheraton since our last stay in August and there was no longer a club room for breakfast for Gold and Platinum SPG members. Both the pool and the club breakfasts had become a treat for our grandchildrens' overnights at the hotel with us. we had no advance warning and were tired and extremely disappointed. We tried to change hotels to no avail. We asked to have the mgr call us the next morning. Hugo Bara, called promptly the next morning to say he had heard of the problem, saw we had stayed there several times and upgraded us to a Junior Suite with a private jacuzzi on the balcony overlooking to ocean! Also the night mgr gave uscoupons for free breakfast. We felt the staff truly understood how to treat repeat guests and showed more than a little appreciation for our Starwood loyalty. The entire staff especially Hugo Bara is well trained professional and extremely polite! Great spot!
May 13, 2014
Rated 4 out of 5 by Mikey88 Beautiful views
I stayed here with my wife and we were upgraded to a corner room with an ocean view. Absolutely gorgeous. The staff was very willing to help with anything we needed and did it willingly.
May 11, 2014
Rated 5 out of 5 by smkendrick Love the balcony
I was thrilled upon opening the door to my room to find a nicely appointed room, beautiful bedding and a mini fridge. But the stay was made perfect when I walked out onto the large, private balcony with lounge chairs facing the ocean. I kept the door open at night and enjoyed cool, fresh air.
In addition, the staff were very accommodating. Overall I was very pleased.
February 2, 2013
Rated 3 out of 5 by Ore522 Expectations not exceeded.
I paid an extra $50 per night because I had four people in my double room. Still, I had to call housekeeping on both days of my stay to get bath towels for the two extra people. There was a $22 per day parking surcharge despite the fact I used the "complimentary free parking" garage. And, to charge extra for wi-fi access after what I paid for the room is robbery.
November 7, 2012
Rated 3 out of 5 by EDdoc Good location, staff needs improvement
Had a comfortable stay. Location is close enough to the beach to walk. On-premise staff did not honor included full breakfast which was supposed to be included with package rate. Multiple attempts to clear up the issue with multiple staff members was not successful, and in the end, I paid out of pocket for meals that should have been included/pre-paid for.
February 24, 2013
Rated 4 out of 5 by AndyO Nice hotel, great staff
The hotel is nice and exceptional staff. Unfortunately, the room service meal i had was horrible: Wilted, over-dressed salad that tasted dirty and an overcooked hamburger with no mayo, ketchup, mustard included. The ocean views are not worth paying for unless you're above the 5th floor - otherwise you're just looking at a bunch of apartment buildings.
September 30, 2012
Rated 3 out of 5 by RHinBigD Needs work
Incredibly overpriced room service and bar food. Bar area is dark and boring with terrible music - no wonder this hotel is a lifeless ghost town. It's like they're allergic to customers.
When we explained our concerns about the boring atmosphere and severely-overpriced food to the bartender, she suggested maybe we should just go somewhere else. Nice.
February 25, 2013
Rated 2 out of 5 by Gordon16 Disappointing stay
I had been looking forward to my stay at the Sheraton in Santa Monica as part of my Highway 1 trip but was left extremely disappointed with the location of the hotel and in particular the room (having paid for an upgrade to club). The club lounge was also poor value for the extra money paid. Finally, the pool was very small for the size of the hotel.
October 18, 2012
Rated 5 out of 5 by Wilkie GOOD HOTEL GETTING BETTER
IT WAS OBVIOUS FROM THE MOMENT I WALKED INTO THE LOBBY, THAT THE DELFINA REFLECTED A REFINED AMBIANCE ACHIEVED BY A CARING STAFF.
THIS PROVED TO BE TRUE THROUGH MY ENTIRE STAY; FOR EXAMPLE: THE COFFEE TABLE BOOKS AND SOOTHING JAZZ MUSIC
PLAYING IN THE LOBBY PROVIDED A VERY PLEASANT RETREAT AT THE END OF THE DAY. I WILL RECOMMEND THIS HOTEL TO ALL.
May 15, 2012
Rated 2 out of 5 by NoCal Not of SPG quality
We went to the Santa Monica area for the fun in the sun. The hotel was drab, the pool area small and dated. There was no jacuzzi. There is inadequate parking and the fees for valet are very high, with no previous discussion/warning of lack of parking. We would not recommend this hotel and would not stay there again. This is at best a 2 star hotel.
June 6, 2012
Rated 5 out of 5 by FUZZYAUST Thank you Jimmy
My family and I stayed at this hotel for 5 nights in August/September 2013, it was our first visit to the USA.
Our first introduction to the USA was meeting Jimmy from Le Meridian (it was a Sheraton when we stayed) and he was fantastic!
Jimmy is a valuable asset to this hotel.
Thank you so much Jimmy for making our family holiday so memorable.
September 26, 2013