Rated 5 out of 5 by ThomasG Really Liked This Hotel
This hotel just feels right. Good location, good staff, good price point
June 15, 2013
Rated 4 out of 5 by Gerhard Room
I stay regularly in this hotel. I always state in my reservation that I would like to have room 801 and if this one is booked room 803 or 805.
When I arrived I was given a room on the second floor without any explanation and only when I asked the check stuff made an effort to find a room on the 8th floor. I was then given room 811.
This however did not by itself annoy me. The check in stuff then told me that room 811 is the same as 803 or 805 and even when I doubted this insisted in being wrong. I knew then that when you go down the stairs the rooms become smaller. I verified this on the map which is in each room.
To be crystal clear, if for whatever reason my preferred rooms are not available, so be it. But being treated as a stupid customer who you can tell anything just to get rid of him really angers me.
June 13, 2013
Rated 4 out of 5 by BayAreaTraveler Disappointing
Public Spaces were not comfortable or useful.
Extras in the form of internet and the like unduly complicated.
Handling of late checkout absurd
June 3, 2013
Rated 5 out of 5 I loved everything about this hotel
Great location, wonderful room, outstanding staff. I can't wait to return. Makes me glad to be a SPG Gold member.
May 27, 2013
Rated 3 out of 5 by okay housekeeping lady's unacceptable behavior
On May 22, 2013, a housekeeping lady stayed inside of our room #821 from 1:10 pm to 2:30 pm alone. And she soiled the toilet and didn't flush well. I saw her droppings. I could not eat my lunch after that. I left the room at 1 pm. I put "please clean the room sign" outside of the door. I asked to the front desk staff that we need 2 mouthwash. She told me she will give the message to housekeeping. At around 1:10 pm, my husband went up to the room to put the printed boarding pass into the safe. My husband told me that the cleaning lady was already in the room when he entered the room. We visited nearby rose garden and came back to the room at 2:30 pm. The cleaning lady was still in the room. She still had to clean the room such as vacuum the floor. Bathroom was not all cleaned yet either, except new towels were on the rack. I went to the bathroom to use the toilet before our lunch at Shambala. I saw brown droppings were sticked to our bathroom toilet rim and toilet tissues were down there. I was momentarily so stunned and flushed repeatedly. I already talked this gross story to your evening duty manager at around 10 pm after we came back from our concert.
May 26, 2013
Rated 5 out of 5 by Martinaki Excellent stay!
We enjoyed our stay very much! We felt very comfortable and welcome! Very friendly stuff and very clean rooms. The only 2 things I would suggest to improve. 1) The bathrooms i beautiful however the shower is not very practical as you have water everywhere and there is no shower door that could be closed. 2) I would be really happy if the opening hours of the spa would be longer during the weekend. It closes at 7pm and we wanted to stay during the day outside and relax in the evening. Otherwise everything was perfect.
May 26, 2013
Rated 5 out of 5 by Joe50 Great location and excellent staff but...
Some rooms include open showers wich may cause a flood. We were upgraded because of this situation just on the first day (many thanks to Roman) but you should not offer this rooms without fixing this problem.
Nevertheless we enjoyed a lot the hotel and we loved our experience at the Le Meridien hotel in Vienna, as well as in other locations. Many thanks also to Katharina Grafl for her help during check out.
May 20, 2013
Rated 5 out of 5 by Robbie52 A hip, upscale hotel with in Vienna's best location
This hotel represents the very pinnacle of of what I believe the Le Meridien brand endeavors to deliver to its customers: subdued, hip and chic style, elegance and comfort, with superb and attentive service i
With a genuinely supportive and caring staff.
The service at this hotel was superb, and enjoying the benefits associated with my Starwood Platinum status, was upgraded to a wonderful suite in the 2nd floor directly across the the Avicenna Opera House. The location of this property is as good as it gets, and the room was perfectly appointed with very nice amenities and was serviced with excellent and consistent turn down service each if the 3 nights during my stay. Oh, and by the way, the shower in the main bath was WAY over the top, easily the best hotel shower experience I've ever had, with water projected from not only overhead, but at two other levels as well, providing a wonderful experience.
The breakfast buffet was easily among the best I've experienced anywhere in the world, with terrific offerings of pastries, eggs cooked to order, GREAT coffee and wonderful smoke salmon with a very nice assortment of cheeses.
May 19, 2013
Rated 3 out of 5 by raafatplanet Raafat
We had a very bad treatment from the receptionist upon our arrival until her colleGue on spg desk addressed the problem. Our room which was 823 was not ready until 3:15 pm.
May 16, 2013
Rated 1 out of 5 by Vittoria technical issue
this was a bad stay. Your airconditioning does not work. I wasted over two hours each day talking to your stay. technician does not have a thermometer to check the room tempretaure. It was warm and stuffy and they insist everything is working which made me really angry. The seventh floor corrodir is warm and stuffy and unpleasant when you enter from the lift.
This was the worst ever stay in my life.
The bathtub is too high to get in and out. Dangerous desing. Have any guests had accidents related to that? uncomfortable room design
May 14, 2013
Rated 4 out of 5 by Towhoever Great Hotel in the city
Close to many landmarks, parks, market places and very close to the Staatopera means it is easy to enjoy the many attractions in Vienna from this hotel
May 13, 2013
Rated 5 out of 5 by Barry45 Great Hotel, great location
We loved the modern, unstuffy feel of this hotel with its modern decor and promotion of art. Our junior suite was just right for a four day stay with plenty of space including a dining table and chairs. The design was well thought out with all the facilities cleverly integrated. Very spacious bathroom and shower with a separate WC compartment. The staff were all delightful and friendly. Our location just across the road from the Opera House and near the Museum Quarter suited our needs perfectly.
May 5, 2013
Rated 4 out of 5 by moreaboutart better than last time
The room was finally quiet.
Minibar wasn't functioning and wasn't filled with the drinks from the list (apple juice and normal coca cola missing)
Service at breakfast was very slowly ... or table was full of used plates and instead of taking them the staff started cleaning up other tables where no one was sitting anymore.
May 2, 2013
Rated 5 out of 5 by Chrisbe Vienna hotel excellent experience
We so much enjoyed our stay last year we booked again and were not disappointed at all, except we now find a Queen size bed too narrow and wish we had upgraded when asked at Reception on check in. The staff are exceptionally helpful, friendly and supportive, the breakfasts delicious with a huge choice and the rooms spacious and well equipped. We definitely will recommend it to friends, especially since the location could not be better.
May 1, 2013
Rated 4 out of 5 by fazchic Stylish as always
As expected from a Le Meridien, this hotel was very stylish and immaculately decorated. Staff was attentive and courteous. Didn't get to check out all the facilities as we only stayed for 1 night.
My only comment is that it was quite unnerving that the glass bathroom door had an unavoidable gap when it's shut, meaning that there wasn't much privacy for anyone using the bathroom.
April 30, 2013
Rated 4 out of 5 by swett73 Small details
very good location, spacious room very tastefully furnished.
Just focus in the bathroom was more on design than functionality: no hangers, very limited space to put things (especially when two ladies are sharing the room), whenever the shower was used, the whole bathroom floor was soaked.
April 29, 2013
Rated 5 out of 5 by Javier Modern design/great location
Modern design and functional rooms. We had a really nice room with a big terrace and a great view.
April 29, 2013
Rated 5 out of 5 by Paris2011 Wien
This was one of the best Le Meridiens we have ever stayed at. Very contemporary and clean design made it very appealing. Also the location is perfect if you are a tourist and just want to be in the center of all the activities. Great place!
April 28, 2013
Rated 5 out of 5 by swisstour Great hotel
Stayed here for three nights. The staff were first class and the spa was very good. Room was also A grade and spacious. Had some trouble with the TV but apart from that it was ace. Good location too.
April 27, 2013
Rated 5 out of 5 by liz4892 Wonderful stay
We chose the meridian for a birthday celebration with elderly parents. The hotel couldn't have been better, and the staff were so helpful in every particular. The rooms were beautiful ( we had executive rooms on the 6th floor), the beds were comfortable, the food was delicious, and the situation was perfect - a few minutes walk to the opera and to many museums.
April 16, 2013
Rated 5 out of 5 by mdh1966 location and service
I stay quite frequently in this beautiful and centrally located hotel. The staff are courteous and wonderful, the rooms are spacious, clean and tastefully designed. Platinum members benefits are well recognized.
April 16, 2013
Rated 5 out of 5 by feri very good location
it was an excellent choice, very friendly staff and very good location.
April 15, 2013
Rated 4 out of 5 by MBLDN Good Service
Overall I had a nice stay and I would in particular want to stress the quality of the staff at the reception. Nicole at the front desk did provide me with all the info I needed and was really nice.
April 12, 2013
Rated 5 out of 5 by Mal51 Perfect location
Practically opposite the Opera House with easily accessible public transport links. Impossible to imagine a better location than this.
April 11, 2013
Rated 1 out of 5 by dolon Terrible stay due to the reservation extension issues
This hotel is a nice property, but how I was treated is unacceptable for 5* hotel. I extened my stay on Sunday early afternoon, called the reception twice to reconfirm. When I come to reprogram my room key for extended stay they told me they have no room reserved for me and after long discussion I was offered the much higher rate. If I knew that the reception is such irresponsible I would have booked my stay online on Sunday and not be kicked off on Monday! I would definitely not recommend this hotel to my friends.
April 9, 2013
Rated 5 out of 5 by Tally Hotel was great
My room was beautiful, and the complementary minibar was much appreciated. The staff was incredibly nice and helpful
April 8, 2013
Rated 5 out of 5 by KBWSchweiz Great weekend in Vienna
We spent a weekend at this hotel and were very satisfied. The remarkable friendlyness of the staff impressed us very much.
The breakfast buffet seduced us to eat more than necessary and the dessert variation was delicious as well as a joy for the eyes.
April 8, 2013
Rated 5 out of 5 by Keith33 Very cool ambience
I hardly ever stay anywhere else in Vienna these days. Le Meridien totally meets all needs and expectations. Wonderful presentation, helpful and friendly staff and a great location.
This was my 6th stay and I will return again.
April 7, 2013
Rated 3 out of 5 by Msas Housekeeping hit and miss
The hotel was really central to all major sights.
The hotel was on trend and had good restaurants and swimming pool.
The Moët bar was a good place to have a snack and a drink.
The smoke could be smelt in the lobby and lifts, some kind of filter or ionised could be used.
Our room was not cleaned for2 days even though notices were left outside. On the last day when were checking out, would have appreciated a mini clean of room. Not great after a long day out or swimming in the evening.
Plus point - I found a great tea at the breakfast buffet Darjeeling gold. Am avidly looking for it , any suggestions would be great.
April 6, 2013
Rated 2 out of 5 by andy5 This hotel service does not meet Meridien standards of service
Staff although friendly...has limited experience in hotel mangement. Three of the attending front desk staff upon arrival had trainee badge. Most of the staff seemed overworked relative to the amount of guests and work they had to attend to. The bar was serviced by only one staff member, who was excellent, but with a full house...it was amazing she can even keep up...and the feeling I got is with the rates the hotel charges..more staff should be hired.
April 6, 2013