Rated 5 out of 5 by JonathanTravelConnoisseur Chiang Mai Delight
Excellent 5-star facility in Chiang Mai for those who like to get dirty exploring the old city, the night market, play with elephants and tigers all day and THEN return to luxury and comfort for rest and relaxation. Breakfast buffet goes beyond for all tastes and ethnicities, and front reception so kind and accommodating. Slight room for improvement: room could be better cleaned, sink drainage issue, and the spa did not have sauna or steam in the gender specific areas.
January 1, 2014
Rated 3 out of 5 by Pip007 This hotel has no WI-FI in guest room, very out of date
Wi-fi is most important for modern day communication, there's hardly any hotel the world not providing free wi-fi in guest room, Le Meridien in Chiang Mai is one of them, which is disappointing. Staff also not well mannered, reluctant to service. Rooms not ready when arrived and mixed up rooms - not up to standard.
December 29, 2013
Rated 5 out of 5 by Larry55 Great location and friendly service
We went to Chiang Mai to run the marathon and booked 3 rooms from 20-27/12/2013. During our stay we were pleasantly surprised at the level of service and attention we received from the reception to the restaurant manager all the way to the hotel manager. The location is perfect with close proximity to the night market. Overall we were very satisfied and couldn't fault any of the services we received. One constructive criticism is perhaps the café can include some of the fruits that were then in season such as strawberry and local oranges for the buffet breakfast.
December 28, 2013
Rated 5 out of 5 by farcire Best Le Meridien experience we've had to date
My experience with Le Meridiens is that the quality of service, rooms, amenities and cleanliness varies widely. At this point, I normally assume I will be underwhelmed any time I stay at one. In this instance the staff and the amenities at Le Meridien Chiang Mai surpassed my expectations. We were upgraded to a corner suite room on a high floor with amazing views of bustling Chiang Mai below us. The giant soaking tub next a wall of windows overlooking the city was beautiful and dramatic, and it's a shame we never got a chance to try it out. We loved the SPG lounge and the friendly and accommodating staff there; we spent countless hours there for breakfast, tea, and cocktails. The only thing area we felt could use some improvement was the gym which could use more updates (foam rollers, a place to put exercise mats, a cable machine). Our stay at Le Meridien Chiang Mai really made our trip and we hope to return again.
December 25, 2013
Rated 4 out of 5 by techart good location in Chiang Mai
very good loaction in chiang mai, next to night market and not far away from other attraction. however, the bathroom need improvment on the water flow, i experience the sink water drain problem, fixed but problem repeat just one day.
December 24, 2013
Rated 5 out of 5 by Robert1 Wonderful Staff
We have stayed at Le Meridian Chiang Mai on several occasions and received wonderful service by the hotel staff. Our recent stay was exceptional, the Club Floor staff are wonderful! We will keep comng back to this great hotel!
December 21, 2013
Rated 3 out of 5 by ArMi Didn't get requested services
Overall, hotel and location is very good. I requested something special for celebrating birthday and graduation occasion. They didn't do anything. I was disappointed by this.
December 21, 2013
Rated 5 out of 5 by Daniel My Hotel, My Home
I fly into Chiang Mai now not Bangkok. My first step off the Jet I feel at home In Chiang Mai. I have stayed 6 times at this Hotel and would not think of going to another hotel. My SPG receptionist greets me and I am given the Golden Preferred treatment all the way to the inside of my Suite. I look forward to my return after every visit. The breakfast is Superb!! The room view's are breathtaking and the free WiFi keep's my business running as if I was back at my desk. 5 Stars for the Best Hotel in Chiang Mai.
December 19, 2013
Rated 5 out of 5 by HSHAO Right in the midst of town
This excellent hotel is right in the center of town and night market.
December 17, 2013
Rated 5 out of 5 by CAPTNSALSA CHIANG MAI in DECEMBER 2013
WELL LOCATED, AND WELL APPOINTED, LE MERIDIEN RISES LIKE A TOWER OF HARMONY OUT OF THE CENTRE OF CHIANG MAI. IT IS BEAUTIFULLY APPOINTED AND TAKES ITS JOB AS A PREMIUM HOTEL VERY SERIOUSLY.
December 16, 2013
Rated 5 out of 5 by Guysocute Excellent location and services!
This is my 2nd stayed. What a nice place to stayed ever. This place completely modern tall building where we can enjoyed Doi Suthep view and amazing tranquil hotel located nearby Chiang Mai night bazaar . As we booked with club room so we could checked in at Le Royal club lounge which staff are exceptionally helpful and ready to assist us anytime with selection of welcome drink.
In the mornings we can have the breakfast at Le Royal club lounge for exclusive breakfast but we preferred to have the breakfast at Latest Latest receipt where staff seems to have a great pride in what they are producing.
Our room were on the 20 floor over looking the Doi Suthep view. I think this is the best floor as we enjoyed with our view with chiang mai city view and more...We had afternoon tea and evening unlimited cocktails everyday which was served at the le royal club lounge.
The Lemeridien signature bed provided are really comfortable. I have small suggestion that you have to provide bigger size of bathroom amenities as i can feel that it not enough for us to use.When we come back to chiang mai we will stay here again but if we have a chance to stay at sweet room would be nicer.
December 13, 2013
Rated 5 out of 5 by Americanbusiness Staff is 6-star
The hotel itself is a great property and I only have fantastic things to say about it. Location, decor, rooms, facilities - all what you would expect. However, the professionalism and 'above and beyond' commitment by the team here stood out. We had some medical issues (thanks to a nervous elephant) and the team here did everything to ensure we were comfortable and well taken care of - as well assisting with travel re-arrangements. We will most certainly return.
December 13, 2013
Rated 4 out of 5 by Mozartair Convenience with the location in the middle of the city and full facilities
The hotel is very nice both the ambience and the location. The staffs are nice and kind.
December 11, 2013
Rated 5 out of 5 by FEBCalifornia Excellent Service
The staff is very helpful and guest oriented. Although a non-smoking room with two beds on the club floor was not available the staff worked diligently to find the best room for us. The club lounge was very pleasant and again the staff was very accommodating.
December 8, 2013
Rated 5 out of 5 by epenyu goo ambience
No free Wi-Fi in room. It would add value for money of such services are provided as most hotel, even the low end ones come with free Wi-Fi services in rooms and common areas.
December 5, 2013
Rated 5 out of 5 by GeorgeSFtourist Club Room and Italian Restaurant are exceptional
There is nothing that I did not like about my stay. Club room access provides a great lounge with food and beverages, but that is not what made it exceptional. It was the staff that helped me plan and book excursions. They helped me with written directions for the tuk tuks ( both in English and Thai ) and called each venue to make sure that a tourist that doesn't speak Thai would be accommodated.
One night, a heavy rain kept me in the hotel and I tried onsite italian restaurant. I was not looking to eat Itailian food in Thailand, but at the end of the meal I told the manager that I wish I could find this quality at home ( San Francisco ).
December 4, 2013
Rated 4 out of 5 by thomara Very busy due to Loy Krathong
Great modern hotel - but due to the busy times some small lacks of service here and there (e.g.we had to wait for our luggage more then 1 hour - I would have preferred to bring it by myself to our room instead).
Would like to experience it another time when it is not that busy to experience the normal service.
November 27, 2013
Rated 3 out of 5 by lmf12345 Upset wifi was not free
The hotel has a great location and the staff was very nice and helpful.
I was upset at the wifi charge of almost 500 baht per day. Wifi should be free. I don't mind paying over $100 a day for a room but the wifi charge bothered me. I will not come back because of this reason.
November 24, 2013
Rated 5 out of 5 by Chris55555 Excellent Hotel at a great location!
Love this hotel and the friendly staff and will stay here again when we come back next year!
November 23, 2013
Rated 5 out of 5 by Peng Excellent hotel for service and location.
2nd stay at LM Chiang Mai this year. Centrally located and the service, especially at the Executive Lounge, was excellent. Staff are knowledgable and will try to meet guests' needs. I needed to check-out early and require slightly early breakfast service. I was allowed to pre-order the night before and had it served at the opening breakfast time.
November 21, 2013
Rated 5 out of 5 by NinaLee This hotel is so famous in China
Yes it is the most famous hotel in China, a lot of travellers such as my mother and me only focus on this hotel in Chiang Mai and it is the only one choice in Chiang Mai.
The location is fantastic and buffet breakfast is very nice.
Being SPG member, they arranged a room on the 19th floor for us so that we could find a good view in the room.
November 21, 2013
Rated 4 out of 5 by painintheuk Great service!
I had some nights on points, some on Agoda (no rooms available through SPG). I was treated incredibly well the entire time with an attentive staff. The lounge is lovely with great views and great food. I just wish that there had been some Thai food!
One problem is that I got a smoking room. The hotel was full for a festival (and I had already unpacked) so I didn't ask to move, so it's my own fault. To be honest, I'm not sure that I asked, since I didn't realize that American chains still offered smoking rooms!
Ask for a non-smoking room on the Club level. AMAZING use of SPG (or Amex) points!
November 16, 2013
Rated 5 out of 5 by Traveler118 Great Location
Hotel is very close to night markets and the markets have many eating places. The staff is exceptionally helpful and friendly. I highly recommend this hotel.
November 14, 2013
Rated 4 out of 5 by Derek1980 Good hotel but fine tuning required
Great location and great maintenance but processes can be a bit slow. Credit of points as well as SPG recognition is minimal. Rooms booked was for a view of the famed mountain but in turn was given some view of the city, staff handling was poor and haughty.
Management did a good job in intervening and resolution thus my applause to them. But quite a disappointment in terms of Thai hospitality, although bell staff were quite outstanding and friendly compared to Front Office staff who seemed arrogant and full of pride.
November 8, 2013
Rated 5 out of 5 by Jason168 This hotel locate at strategic location
Price is reasonable, ease to shop, getting food and also ease to find tour.
November 5, 2013
Rated 5 out of 5 by WanL A hotel that pampers!
My husband and I stayed at this hotel from the 19th to the 23rd of October and were pampered from the start to the end of our stay.
We had booked a Club room but were upgraded to a Diplomatic suite which was not only immense (144 sq) but tastefully furnished. This came as a more than pleasant surprise as I'm an SPG Preferred, not Gold or Platinum, member. What a memorable welcome!
Service was par excellence. The Club lounge team was friendly, personable, prompt and attentive. Of particular mention are Nichapha and Janyalak who went out of their way and made sure I had whole fresh mangoes at breakfast and evening cocktails when they found out it was one of my favourite fruits. Of special mention too is Chairat of the concierge team who was most knowledgeable and helpful in organising our private tours. For him, it was always service with a smile.
I was quite sad to leave at the end of our 4-night stay as we were made to feel so special and accorded such warm friendly service.
November 4, 2013
Rated 5 out of 5 by Demosthenes A feather in Le Meridien's Cap
The rooms are spacious, well designed, and clean. The view is quite spectacular from the upper floors. Breakfast is ample and very tasty. The gym is large and well equipped and the pool has a nice location and layout. On top of all that, the night market is a stone's throw away and the old city a ten minute walk. If you are SPG Platinum or receive club lounge access, the tea service from 3-5pm is delicious and the happy hour and snacks (read: dinner) are equally excellent.
Definitely the place to stay in Chiang Mai if you can.
November 2, 2013
Rated 5 out of 5 by Aya446 This hotel met my expectations
Good location. Fast check in and out.
Staffs are all helpful and have good service mind.
Breasfast is good . Lunch box at conference room is acceptable in quality and taste. Dinner at meeting room is good in both amouth and quality.
October 28, 2013
Rated 5 out of 5 by CMP457 Loved it
One of the best hotels we've ever stayed at in Thailand.
October 28, 2013
Rated 5 out of 5 by ConditionOne Gem of a hotel in Chiang Mai
This is a great SPG property in Thailand. Upon arrival to the airport, I booked a hotel transfer for 550THB. It took me 5 minutes to find my driver, as he didn’t notice that my flight arrived 15 minutes early. The first time I went to Chiang Mai, I had to wait 15 minutes. In the future, I’d suggest skipping the hotel driver and purchasing a pre-paid taxi for 120THB (150THB for the trip back).
Aside from that hiccup, things were fine. I was upgraded to a corner Executive Suite (there are 4 per floor, so plenty of opportunities for upgrades), with more than ample space. Breakfast can be had in the Lounge or downstairs. I had my breakfast downstairs every morning due to the addition in variety. However, the hotel caters to tour groups, and mornings are pretty hectic. Good luck getting a refill on your tea or coffee.
Afternoon tea is put out in the Lounge from 3-5pm, and consists of a pre-plated dessert tray of 6 items (more than enough to share, actually) along with a drink of your choice. Snacks and drinks are put out in the evening between 6-8pm. Evening food consists of spring rolls, chicken satay, amuse bouches, fruit, and cheese. Enough to make a light meal if you’re not feeling terribly hungry.
The gym is located on the 4th floor and is a decent size with lots of aerobic and weight machines. It’s open 24/7. The front desk has two binders full of brochures for excursions and such. The staff were extremely friendly and helpful. For example, they helped me changed an airplane ticket, and steered me away from the “worse” tour operators. Due to rain, my tour was canceled and the staff was able to book me a cooking class at literally the last minute.
The hotel is located right next to the Night Market, and tuk-tuk drivers are readily available right outside the hotel entrance. Chiang Mai is a gem of a town, and the LM is the place to stay!
October 20, 2013