Rated 5 out of 5 by Catty A chic hotel with a great location
I'm surprised to see such a low rating for this wonderful hotel. We loved it during our stay! After staying at the other Starwood chain in Paris in our last visit, we wanted to try something different that is a little bit quieter than the previous locations.
We got a nice upgrade to a Deluxe king room, it was very chic and comfortable. The front desk staff was very friendly.
The best thing about this hotel is actually location, even though it is not located next to all the major tourist attractions, but within a block you can catch either the metro or RER to pretty much anywhere. (really nice if you plan to take the train to or from the airport or Gare du Nord/de l'Est). There's a Taxi stand right outside of the hotel so it's extra convenient since you can't hail a cab on the street. The hotel is next to the Boulevard Périphérique (highway loop of the city) so when we took the taxi to the airport it was only 20-25 mins. It's also walkable if you want to stroll around the city on foot, we walked 10 mins to Arc de Triomphe and 35 mins to Eiffel Tower.
The check in/out line was very long, but they had the express check out service next to the line and I was able to utilize that.
January 2, 2013
Rated 5 out of 5 by dmaris this Hotel is the very good choise
very clean, comfortable, in a very good position.
nice staff, good food and great rooms.
February 10, 2014
Rated 3 out of 5 by MikeBull Convenient location, but worn out
Location is convenient to metro and RER.
Bathrooms need urgent renovation.
January 2, 2014
Rated 5 out of 5 by Marta7 Great stay
Overall very pleasant stay, thank you. Very comfortable beds.
May 14, 2014
Rated 5 out of 5 by American1 Excellent Paris Hotel
Excellent staff, great food, quality throughout.
September 5, 2013
Rated 5 out of 5 by Zita7 SUPER!
Was very happy with the overall service!
April 5, 2014
Rated 4 out of 5 by harvesters Great hotel
We truly enjoyed our stay and would return to this hotel
October 5, 2012
Rated 5 out of 5 by racheli everything was great but...
i need a bath and there was only a shower.
April 27, 2014
Rated 5 out of 5 by RandyW Relacing
The room was great was able to kick back and relax
December 30, 2013
Rated 5 out of 5 by Angelina007 Excellent Hotel- will stay again when in Paris
Everything was just Perfect!!!
April 30, 2014
Rated 5 out of 5 by jimpbucher Stayed for IMCAS Cpngress
Booked months in advance. No hassle.
February 2, 2014
Rated 3 out of 5 by CSJ1 guest services did not meet expectations
As a platinum member, approximately a week prior to my stay,I received an automated email from the "General Manager" offering assistance in making our stay unique. I emailed guest services for a specific special request 6 days prior to my stay and followed up 3 days prior to my stay as I had not heard back. My request was not acknowledged when I arrived and I was asked to follow up in person with guest services. At this point, the request was no longer valid. However, needless to say, I was disappointed. I realize that these are automated emails, however, it's just poor customer service to set customer expectations and not follow through.
May 29, 2014
Rated 5 out of 5 by Lev1974 Perfect Location
I arrived in Paris on Friday morning, and took the Metro to Porte Maillot, where the hotel is located. Check in was quick, friendly, fuss free and the receptionist on duty was really helpful. My suitcase had broken and he recommended a supermarket in La Defense where I could buy a new one, and at a fairly reasonable price. He also advised where I could go to get free wifi (as the hotel charges for this, which is the only negative comment/issue I have)
The room itself was of a good size, clean, neat and just right for me. Bathroom/shower/WC was the first thing I checked out, and again it was well kept and pristine.
The bed was lovely, really deep and soft mattress and pillows.
When I returned to my room later that evening, there was a complimentary bottle of Evian and a small box of chocolates waiting by the bedside table.
The Concierge Team were also helfpul in giving directions etc.
For me, the best thing about the hotel is the location. 15 minutes walk from The Arc de Triomphe and The Champs-Élysées, and about 40 mins walk to the Eiffel Tower. Also, the hotel is right opposite The Palais des congrès de Paris, which has over 80 shops.
I would certainly stay at The Le Meridien again and am more than happy to recommend it to anyone wishing to visit Paris.
September 12, 2012
Rated 3 out of 5 by Marilym Mixed review of this hotel
The location was very convenient to the Metro and major sites. The hotel room was small particularly for our 11 day stay. We found the design of the showers inconvenient as it sprayed water on the bathroom floor. Asked for additional mats to prevent falls. The housekeeping, front desk and staff just adjacent to the front desk were all very accommodating. We found the 2/3 concierge that we dealt with a bit abrupt and seemingly not interested in assisting us beyond a brief response to the question. Therefore, refrained from approaching them. This was very disappointing. Appreciated upgrade due to SPG status and daily complimentary lattes.
September 1, 2012
Rated 3 out of 5 by DG298 Hotel has great location - but services need improvement
1. Room was pretty small - We did mention to the reception- and given that we should have had an upgrade
2. The concierge is definitely bottom quartile. We booked the tickets to Moulin Rouge through the concierge. I had asked for Thursday evening show - we discussed, we aligned. First I noticed that the booking price was higher than Moulin Rouge itself was selling. Then they booked it for Saturday evening. I asked them to fix it. First response was that 'We did what you told us to do- I must have booked Saturday because you must have said saturday" They did, but at a higher price - which is not understandable. I mentioned that X euros does not matter, but i tried to show them the price on Moulin website/other third party etc.. and our price to make them understand that something is wrong and that the bigger problem is breach of trust - they were not ready to accept - and were saying" i can not do anything, i don't know, i should not be like this ... etc "- very disappointing
3. the concierge estimates of cab rates was way off - e.g. cab from Moulin Rouge back to hotel at 2 am - Concierge told us 30 euros- assuming it to be accurate i agreed to 20 euros with a cab - the metered fare was only 10 euros.. same thing happened to paris gu nord and other places - again this leads to doubts as to the ability and effectiveness of the concierge who I am relying on for information for decision making - and they are giving, unapologetically,inaccurate information
4. The breakfast buffet is great in variety and service, but quality of food could be improved
August 5, 2014
Rated 3 out of 5 by SP2000 A 'mixed' stay
Some aspects of our stay were excellent, while others were simply unacceptable. Some staff were terrific, others plain out poor. For example, one lady behind the reception was ever so helpful and clearly took pride in her work, another clearly really did not like customers, and should choose an alternate career in my opinion. I think it would help if managers were to come out front from time to time to assist and monitor service levels.
We were pleased to be upgraded upon check-in thanks to my SPG Platinum status, but the 'classic' suite was grubby and had several maintenance issues. It was simply not up to par. We moved the next day to a contemporary suite, which was absolutely excellent, but I was surprised that the duty manager I spoke to was not remotely interested in hearing the problems we had had with our room or with the service at reception.
But the most serious let down was that the valet parking was a joke, taking a full hour (!) from our requesting the car to receiving it on check-out. This delayed our departure and left a very sour taste in our mouths given we had a long drive to the south of France to make thereafter.
Overall, despite my comments above I would still stay at the hotel, but would be sure to request a contemporary room, would not use the valet and would demand to speak with a senior manager if service levels were not acceptable. The location was good, and I'd like to think we were just unlucky this trip.
February 20, 2012
Rated 5 out of 5 by pstephens5 Stay 21-23 November
I have stayed at the Meriden every time I have visited Paris for over ten years.
On this occasion on a two night stay we found that our safe was not working, after waiting for an engineer we were told that the safe could not be fixed during our stay. This was very inconvenient having to use the hotel safe and having to carry a very large key that was 200E should it be lost . I spoke the two duty managers and between them they upgraded us, generously giving us champagne, chocolates and free wifi. This response epitomises the customer focused attitude within the hotel and is one of the main reason that I have already booked to come back in April
November 24, 2013
Rated 5 out of 5 by IvanBribir Good location, nice service
Location: Walking distance to Arc de Triomphe and Champs-Élysées Avenue. On the M1 and RER D station (direct connections for Louvre and Eiffel Tower in just few minutes), buses for CDG Airport and Buvois airport just across the street.
Service: Excellent - the staff is extremely kind. I would like especially point to a young receptionist at checkout (I think the name was Lheena). Her smile and kindness made my day.
SPG recognition: On very high level (upgrade and 4PM check out without a problem). Points (Green choice included) where on my account the day after checkout.
WIFI: 29 EUR for three days, but if you are gold SPG member you can take free WIFI for welcome gift. There is some free Wi-Fi in the lobby and on my floor there were two computers you can use free of charge.
Breakfast: Average, you will not be hungry, but comparing to other Le Meridiens I was in, I expected much more, especially regarding the presentation of the food. Also, for 29 eur very poor selection of cheeses and cold cuts. In not so good hotels in France, I had a much better option. The hotel really needs to work on breakfast and make it more enjoyable, although because of the size and number of guests it would be pretty hard.
Restaurant: Pretty good steakhouse. You can use 20% discount if you are SPG member in that way you can have nice three course dinner with glass of wine for about 50 euro pro person.
Cleanliness and overall look: The lobby is magnificent. I was on the 7th floor which needs some refurbishments, but generally OK. The whole hotel, especially the room is extremely clean.
Room and bed quality: I was in executive room - very comfortable bed, TV with HDMI connection, safe deposit, refrigerator for minibar has some free place for your staff, big and qaulity shower, nice prodcuts for body care, ice machine and microwave on the floor.
Good to know: You got one free coupon for coffee in the hotels ‘bar and free entrance to Palace Tokyo, there is shopping mall just across the street under the Congress palace with very nice food store, the hotel provides baggage storage and there is also one souvenir shop in the lobby.
August 4, 2014
Rated 4 out of 5 by paulwm All bar one...
Pretty much everything about Le Meridien is as it should be and as you would expect.
The one thing that nearly all Starwood properties are still dreadful about is charging far too much for internet access - in fact, charging for it at all really shows that the group as a whole is really not a serious business itself.
I use three internet connected devices - iPad, laptop, iPhone - and I want them all online, all the time. Walking round London - they're wi-fi connected free, at home, in my offices.
I want to be connected at my favourite hotel! (I don't want to pay 19 E a night for the (SLOW) internet! - Come on Starwood - catch up!
May 2, 2012
Rated 4 out of 5 by Doug108 Le Meridien Etoile is a genuine star
This Meridien in the heart of Paris, in the 17th Arr,, only 2 metro stops away from the true Etoile metro stop, is convenient to everything. Sitting on the main metro line 1 at the Porte Maillot stop, it is a snap to get anywhere else in town by public transportation. Even the Air France buses make their first stop here from CDG, and it's the last stop before returning. There's the convenience of gourmet shopping across the street too at Le Palais de Congres shopping mall and convention center. The rooms are modern and stylish even if small. There is no longer a club at the hotel but the executive rooms come with many amenities.
February 3, 2014
Rated 2 out of 5 by jboese2 Sad Example
I have stayed over several years with this hotel and it has gotten worse with each stay. The service is very bad, especially the front desk. Even with few people waiting expect to wait 20 or 30 minutes before you are handled. Also, as a Platinum guest don't expect "the best room in the house". A few years ago i got nice rooms on the upper floors, these days you get the room above the loading dock and the room has about the size of a bathroom in other hotels. I think LeMeridien in general never arrived in the Starwood world, almost all their hotels that I have visited are rundown, unfriendly employees galore but expensive. I will not visit this hotel again.
April 15, 2013
Rated 3 out of 5 by Jenny3033 Good location, but hotel needs improvement
Well, this hotel definitely has its up and downs.
Great location: just steps away from the subway, bus to CDG right across the street, a few decent restaurants nearby.
Room: clean but very small. The room I stayed was to the street side, car honks went straight through the window and woke me up couple times at night. No coffee machine in the room; we had to rely on the coupon in the room to get free coffee at the jazz bar, but the service didn't start till 10:30am and the coupon didn't get refilled everyday.
Staff: very friendly and helpful at front desk and concierge. However, only 1 chef was available at buffet breakfast for egg orders. He was too busy to remember my order and even asked me to wait in line to order again. NOT happy. :( (The omelett turned out extremely delicious though. A good makeup, ha!#
Internet: only offerred 1 hour free wifi daily even to use in the lobby and it was VERY VERY VERY slow. #Come on! We are not living in stone age no more!# Took me probably around half hour just to get through the wifi agreement page. Tried to contact IT helpdesk for solution, but the staff couldn't speak fluent English, so it took me another half hour to communicate with him and he eventually couldn't resolve the issue. I, of course, was still charged for whatever amount of overtime at check-out; good thing the front desk was nice enough to take it off my bill after I explained. The key board for the computers in the public area may be the French layout? A lot of the frequently used letter and symbol keys are all off their regular locations; pretty annoying when you're trying to type something fast. #Note: need to press Shift for period symbol. Really?!)
SPG recognition: During check-in, the guest next to me told his staff that he was NOT a SPG member and had NO intention to participate the program; his staff went "Sir, you've got a free room upgrade!" I thought "SWEET! I wonder what I can get as a SPG member." My staff went "thank you for being our loyal member, but sorry no room upgrade for you..." Bummer!
Others: The elevator requires room key to operate during late hours. Nice touch for security. But would have been nicer to have some sort of use instruction by the side. It took 4 guests in my elevator to figure out how to use it right. All of us were forced to ride 2 round trips before we could get to our level. To borrow a power adaptor from concierge required 20 Euro deposit, regardless the fact that I was a staying guest.
Value: Based on all above, what I have paid was not worth it.
By the way, I registered for the Better By The Night promotion but haven't seen the triple points credited to my account.
December 1, 2012
Rated 4 out of 5 by MaryAnnMc A great Paris hotel for all our needs!
We spent our last two nights in Paris at Le Meridien Etoile. The entire staff; doorman, front desk, room service, concierge, gift shop and service staff was very helpful and friendly from check-in to check-out. The room was clean and comfortable, (we were on the SPG floor and appreciated the free water and wi-fi). The location was perfect; the metro to tourist sites, the RER train to Versaille, the Air France shuttle to the airport were steps from the hotel. The shopping mall across the street and restaurants all around really made this hotel perfect for our trip to Paris. We would definitely return. Thank you for a great stay!
August 9, 2013
Rated 3 out of 5 by 20YEARSANDCOUNTING2012 WEDDING BLISS...MISSED
My husband and I celebrated out 20th Wedding Anniversary in Paris at the LeMeridian Hotel. The staff was very friendly, profesional and helpful. I had a plane delay and our schedule was changed. There was initially issues with the date being extended but was worked out by the manager because I was able to produce a paper copy of an email in which I was told the room was available and had been reserved for 1 additional night.
However, there were issues. I had an upgraded room, being a Starwood Gold Member. The rooms are very small. I would hate to see the other room.
There was no microwave or refrigerator to use. Being there for a 8 or 9 days, we would have liked to have had access to these amenities for left overs or quick lunches. We all know Paris is very expensive!
We enlisted the concierge services to help plan our Anniversary celebration. I was told reservations for dinner at the eifffel tower were made months in advance, however, when we checked a ween in advance, I was told they were booked for 3 months. Once arrived I was told they had reservations, but we had to do it as part of a tour package....$500 us dollars. We agreed, had not choice....but will never do it again. The menu selection was limited, they provided wine and champaigne, which we don't drink...didn't offer any alternative. Dinner was rushed, because of the cruise that was next. We were also led to believe we could take a trip to the top of the eiffel tower, but that was not the case. We could only go to the second level by foot. I have had surgery on my knees, so that would not work. We had a shuttle service pickup from the hotel, but did not get drop off service at dinner...instead we had to park 10 minutes away, climb stairs and cross a busy street...all in heals and in our fancy clothes. So overpriced and so not worth it....we could have had dinner on our own, with options and real car service for a lot less. On top of that, the hotel attempted to charge a 18 % fee for booking, after we tipped our driver 20%.
Finally, I was told there was a spa on property, but there is not. You get in room service, which is okay. However, the cleaning staff ignores the do not disturb sign. My massage was interrupted 3 times. My massage therapist stopped treatment 3 times to go to the door after they busted in all 3 times, considering I was not dressed.
The Jazz club was nice. The pricing for drinks were a little misleading. Depending on where you were seated, determined how much your drinks would be. I paid 30 usd for a glass of juice because of the location of our table. The next day we were smarter. We sat where a glass of juice was only 10 usd, and we had a great view of the band.
No pool, fitness center or spa.
Cleaning staff half cleaned the room daily. Only cleaned the bathroom, did not wipe down tables in the room or vacuum floors..I puposely left things out of place just to see if they would clean...they did not. We had to request face towels at least 4 of the 8 days were where there.
June 11, 2012
Rated 4 out of 5 by Bucky666 Comfortable and affordable
I thoroughly enjoyed my 8 day holiday in Paris and staying at Le Meridien. The Check-In Staff was outstanding and extremely helpful and accommodating. The Concierge Staff were less helpful and a little arrogant and unwelcoming. The Hotel appeared to be geared more to the "Business" market and less to the holidaymaker! The extra expenses, like Wi-Fi, coffee/tea facilities, are more easily absorbed by Conference participants. There is also a need for the availability of light meals rather than the restaurants. Having said all of that, my stay was very enjoyable and would highly recommend the Hotel - 4 and a half Stars out of 5!
February 10, 2012
Rated 2 out of 5 by NDL007 windows are not up to standards
I stayed at room 3015. Following my friends recommendation I asked for a renovated room, however the room was small, the corridor smelled funny, and seemed like the only renovation was a hand of paint that was chipping away already. Bathroom was ok and clean, toilet was also clean but something that had the distinct look of soviet era needs. All that would be average for a small business trip, what was really bad was the window, good hotels invest in making their windows sound proof, this window had a huge gap in the middle and all the street noise was coming inside, I might just had been sleeping in the middle of the street, made it a very restless night sleep.
April 10, 2013
Rated 2 out of 5 by A2R2 I was disappointed in this hotel
I found the rooms to be very small and very expensive. The cleaning staff was spotty at times and did not bother to clean the bathroom on two of the four days we stayed at the hotel. I was not impressed with room service and found the food to be mediocre. The concierge was not that helpful and required that you be present to get any answers - the phone was rarely answered by the concierge. In addition, it took me 35 minutes to check out, even while waiting in the preferred line and being the second in line, which caused me to miss my train on the eurorail and almost miss my flight back to the United States from London
June 24, 2013
Rated 3 out of 5 by Nick2012London Worse night sleep in a hotel for several years
The room 1136 was positioned above the loading bay and at 4-5am i was awoken with all the noiseys from the loading bay....it was so loud that i couldn't sleep and it compared to sleeping in an industral site :(
The room itself was close to a cell, the bathroom and room were very dated. The toliet was 0.5m x 1m....plain walls and really the prison tolits are better.
I would not recommend this hotel, apart from the lobby to anyone especially at the exuberate prices
The manager receiving my complaint, offered me loyality points..... and that was it....I don;t collect the points, and all i really wanted was an apology
December 10, 2012
Rated 5 out of 5 by vuffir Great location and nice property
This hotel was in a great location, close to the subway and a 10-15 minute walk to the Arc de Triomphe. The hotel recognized my SPG status which is always nice, and made sure to ask about platinum benefit and room choice. I went ahead and chose breakfast which was definitely amazing. The room was decent size for Paris (I'm used to NYC hotel rooms so if I can't hit every wall in the room while sleeping then I'm happy). The breakfast spread was incredible with quite a bit of variety even on a Sunday morning. The staff was very friendly whether it was a quick drink or a full meal. The property was nicely arranged and was always willing to help out whatever the request was.
January 8, 2013
Rated 4 out of 5 by JohnW81 A very comfortable stay
My stay in the hotel was very comfortable.The staff were very courteous and helpful and the breakfast in particular was excellent. The Jazz bar was a lovely place to relax. The hotel was a quiet place to stay except for the fact my room was on the first floor and overlooked the main road and opposite a night club which was noisy early Sunday morning. However the room was comfortable,clean and could just do with a new "makeover". Check in and out was very quick and the hotel is convenient for the airport bus and all the attractions. Thank you all!!
December 1, 2014