Rated 1 out of 5 by jrbjrb Substandard for 5 star
It is a mystery as to how this hotel gained or maintains 5 stars. The reception staff and housekeeping are substandard and do not perform at any acceptable rating level.
With the exception of the exotic bathroom the room is poorly appointed at this level of hotel, the cleanliness of the room is poor e.g. mirrors not cleaned dirty towels left lying on floor. The drink facilities are not replenished, bed linen is not changed unless specifically requested, in the guise of being environmentally friendly or perhaps just pennypincing. Information display on the second floor was not functioning for three days due to a simple but unresolved computer error. The corridors were cluttered with dirty bed linen for most of the day. The free Wifi does not exist and is charged at 6 euro for 30 minutes.
June 23, 2012
Rated 1 out of 5 by Alex13 Terrible Service
The hotel did not inform my partner and I that they were under construction. Upon arrival, we asked for a quiet room, and were told that if we wanted a quiet room we would have to wait at least an extra hour to check in, even though we arrived at the correct check in time. We decided to wait the extra hour for a quiet room. At 7am in the morning, we were woken up to the sound of very loud construction. We called down to inform them that our room was not in fact quiet. The man at reception stated that he did not believe us. We told him that he could come up to our room to hear the loud noise if he did not believe us. He then said that he would move us to a quieter room. Upon entering our second room, which he guaranteeed would be noise free, and allbeit upgraded room, we noticed that he placed us in a room with two twin beds (when we requested a king)...not very romantic when celebrating an anniversary. In addition, he placed us right above the service enterence for trucks and from midnight-6am we heard people outside yelling, cars honking, deliveries being made, etc. The hotel advertises that their windows are sound proofed. This is inaccurate. You can hear everything. When we stated again, that the room was still noisy, the man at the front desk stated that he still did not believe us and that it was impossible for us to hear noise and that we must be lying. He was extremely rude and acted as if we were wasting his time. I am a travel agent, and would never recommend this hotel to my clients and will not put them in this hotel,based on the quality of service that I received.
December 4, 2011
Rated 2 out of 5 by Edgar Location is its best asset.
Title says it all. Querky rooms. # 609 very dark and very noisy. Heard water running all night. Request for an upgrade not honored. Bedroom tv set didn't work. Phone kept blinking message waiting, but could not retrieve it, even with staff assistance. Finally told by staff, it probably wasn't for you but for a previous guest. Turned out, it was for me. Front desk staff is over rated, not helpful at all. Breakfast was nice. Luckily it was included in room price. Room price was excessive at 449 Euros for what the room is. Staff has an attitude that is not customer friendly.
December 4, 2012
Rated 1 out of 5 by DM22 Stay somewhere else
Service is poor. Rooms are dirty. Guarantees and promises are not met. Food is poor. Just way too many negatives to list. The staff does nothing to make you feel welcome actually just the opposite. Stay somewhere else. This is the opinion of our entire family who paid well to stay here in three suites. There are much better places in Barcelona.
June 19, 2012
Rated 3 out of 5 by STNY As gold and platinum guests it is disappointing
Conceirge service was either not on (Thurs afternoon and night), gave insufficient information ( venue over sells tickets for show, therefore you must go early or you have to stand), too general on directions, not upto SPG standards by a long shot.
No significant emmenities for SPG guests
June 9, 2014
Rated 5 out of 5 by Bigred1 Best location!
It was my first visit to Barcelona. This hotel is an easy walk from the aerobus if you are coming from the airport and close to the metro for getting all around Barcelona. You are also right next to the Gothic village and just a few min walk to the boqueria market. This place is an oasis! And besides breakfast, I also had lunch and dinner here. The meals were outstanding and a great bargain if you chose the menu del dia, way better than I found on the Rambla. Also easy walk to the opera house, the Liceu. I loved it and wouldn't hesitate to return.
June 6, 2012
Rated 2 out of 5 by Terriblydisappointed2 Internet photos are deceiving
The room was like a cave. We booked a suite and they gave us what they call the family suite. A bedroom and a separate living room. The bedroom had a tiny window overlooking the roof. Terrible view and hardly any light. The living room had no window at all. It was claustrophobic and depressing. We were very tired when we arrived so I didn't complain right away; when I did complain they told me the manager was in a meeting and I would have to try to contact her later, rather than simply having the manager contact me when she was available. The website has beautiful pictures, this isn't necessarily what you're going to get. Beware. I avoided the room for three days it was so depressing
July 19, 2014
Rated 2 out of 5 by Parisg GREAT LOCATION
We had a bad start because the room was mot ready at 3pm and the initial excuse is that it takes longer to clean it because it is a nice room !!!! As they informed me later the delay was caused because the previous tenant was a preferred guest and was entitled to a late check out. And we had to wait for this reason !
Concierge people were very helpful at anything we needed.
Cleaning of the room was very unsatisfactory. We stayed in a family suite and for five days they did not change the sheets !!!! On the last day we ran out of shampoo because they placed 4 conditioners in the bathroom.
August 19, 2014
Rated 2 out of 5 by Exhaustedtraveler1 The reception experience was awful
We came for one night. We arrived on an overnight flight from NY to learn that check in was at 3 pm, which is very late in my experience. In any event by 3:45 we were exhausted and still did not have a room. After that nothing mattered. It ruined our one-night stay. I will never use this hotel again and will tell my travel agent never to recommend it. It was torture for an overnight traveler. At this price one expects pampering, not sitting around exhausted in a hotel lobby being told over and over by an obviously inexperienced and overwhelmed staff that your room is not ready.
June 28, 2013
Rated 5 out of 5 by CHAR12 LAST DAYS IN SPAIN
GREAT LOCATION AND STAFF GAVE GREAT INFORMATION ON FOOD AND TOURS WAS SO NICE TO STAY SO CLOSE TO EVERYTHING THAT WAS HAPPENING ALL AROUND US
May 29, 2012
Rated 1 out of 5 by JackyO Disappointing
We arrived early Monday morning, on an overnight flight from the US. The room wasn't available, and we had to wait 4 HOURS!! for a room. When we finally got a room, it was extremely small, on a low floor and overlooking the street with non-stop noises from car traffic. As a Starwood platinum member, I am accustomed to getting an upgraded room, and our profile lists us as preferring a high floor. I could understand not waiting, and getting such a room. But, if I'm being asked to wait 4 hours, I would expect to get a room that recognizes my platinum status.
October 20, 2013
Rated 5 out of 5 by Robin Great Hotel, Great Location, Great Staff
I travel quite frequently and rarely do I run into such a wonderful experience from the moment I stepped into the hotel to when I left. My husband and I flew to Barcelona for Thanksgiving break. The room was on the third floor and overlooked the Ramblas and was very quiet too. The staff helped with everything from Metro to dining to a day trip to Girona. We were so comfortable and so welcome. We liked a particular restaurant a lot and the desk staff told us of another one owned by the same person. That was also great. Everything was just so wonderful the entire stay. Congrats on running a very top of the line, beautiful and friendly facility. I would enthusiastically encourage friends and family to stay at the Meridian in Barcelona. Thank you
November 28, 2011
Rated 2 out of 5 by Miasmo Nice hotel but staff could use some improvement
I had read the reviews prior to my trip about the staff being somewhat snooty... How correct they were! The location was excellent , right off Las Ramblas.
My husband and I had arrived three hours early to check in. We were exhausted from our flight and wondered if we could possibly check in early. Al**** told us she would call us and that a room would be available early. Great... We would go about the town while we waited for our room to be ready. We arrived two hours later. We asked Al**** if there was any word about a room being ready. She went to the back and then came back to the counter with other employees. We were sitting at the sofas in front of the counter. She didn't look at us but stood there with the other employees talking. We continued sitting there and wondering. Finally I went to the other counter and figured another staff member would possibly help me. I spoke with Ca** . She stated she would inquire about the room and let me know promptly. Wonderful! Well, Ca** went to the back and NEVER returned with an update... In fact she never came back to the front counter. At this point my husband and I were getting rather irritated. He approached Al**** and asked her when we would be able to check in. At this point she said no sooner than 3 pm. When he went back to the counter at 3 pm which was 15 minutes later,she stated the room was not ready but would be ready soon. A few minutes later the room was finally ready. I had seen other people check in before three pm but I was told that different rooms were ready at different times. I suppose since we were such a bother to this snooty staff that they wanted to not only make us wait until the proper check in time, but they actually made us wait even past the check in time. I will say when we finally were able to check in, Thi** was quite helpful. Not only was he professional and polite, he smiled and seemed genuinely concerned. I saw his name tag had said he was a trainee but he was better than the other two we spoke to... Al**** was a trainee as well but her customer service was lacking. I would like the management to know that when they train their staff, they need to let the staff know it doesn't look professional for the staff to crowd around the front desk and speak in their language and laugh. Even though the staff may not be talking about the guests, when the staff finishes speaking with a guest and then turns to the other staff members and laugh, it leaves the guest to assume the staff is talking about him/her no matter how inaccurate.
One more thing.... I felt the bed was fine but my husband hated how the mattress was overly soft. He said the extremely soft mattress bothered his back but I suppose that is each individual 's preference so my poor rating for this hotel is because of the front staff which are not welcoming at all, except for Thi**.
June 6, 2013
Rated 2 out of 5 by Rocky2008 Worst Experience in SPG
I have stayed in many SPG hotels for the past 5 years and this is the worst. We had some booking issues and the front desk manager was reluctant to help and his solution was to cancel our reservation and we shall look somewhere else. It was mid night and we just arrived from London with 2 little kids. Ended up had to go somewhere else for one night and come back the second day. Horrible experience. I am thinking about not using SPG all together!
October 14, 2014
Rated 3 out of 5 by GCUK not the best
I stay in Starwood hotels all over the world and whilst the location of this one is good being right in the centre the surliness of the staff (this is an Iberian trait) and very average facilities reduce the pleasure of the stay.
The restaurant is appalling, the service in general is appalling, but the check in staff were good, bar staff, concierge and waiters were terrible.
In the end we visited the hotel across the road, H1898, great restaurant, friendly service and a lovely breakfast on the roof terrace, makes me think that Starwood membership limits choice.
Would not revisit this hotel and a disappointing stay for a birthday treat.
April 19, 2012
Rated 5 out of 5 by SylviaH Great hotel! 4th stay here!
I love this hotel. I always stay here when in Barcelona. I am a vacation, not a business, traveller so do not have to stick to a particular hotel or hotel class. But I am an SPG Gold member. I think this hotel has the best location in the city! Vivian checked us in and was very pleasant and friendly. I was really hoping to get a room upgrade, but that didn't happen as the hotel was sold out. Leaving our husbands at home, I requested 2 beds for my girlfriend and myself. The room we were given was on the SPG floor overlooking the side (quiet) street. The room was quite large (442) so I was pleasantly surprised. The bed was comfortable. The bathroom was large but only had 1 sink. I personally do not care for the new trend of glass walls in the bathrooms, but the glass frosted and only on 2 sides. The doormen, especially Alex, were very friendly and helpful. As I said... I love this hotel and I will surely return!
September 13, 2014
Rated 3 out of 5 by Niko92 Good location but very disappointed by the room
We reserved a room in the "Meridien Hotel Barcelona" for our honeymoon.
We were very satisfied by the location of the hotel (near the "Ramblas") which permits to be in the center of Barcelona. The quality of the food for the breakfasts was perfect.
We were only very disappointed by the view of our room (Room n°125): one little window (so a very dark room) with a view on a metal gate/gratings and also on a wall.
We asked the staff if it's possible to change for another room (indeed we expected better than a view on a wall for our honeymoon)!!! A receptionist told us that it would be complicated to change and told us that they would call us. Of course, nobody called us back.
October 9, 2014
Rated 5 out of 5 by johnny55 What a wonderful experience!
We just got back from Barcelona last night. I can say our stay at the Le Meridien Barcelona exceeded our expectations. We went on a 12 night cruise and stayed at the Le Meridien one night pre-cruise and three nights post-cruise. The hotel itself was immaculate and very comfortable. The location could not have been more convenient for first time visitors to Barcelona. The breakfast buffet is not to be missed. The entire staff, most especially Laura at the spg desk were professional, friendly, but most of all efficient. I will definitely recommend this facility to friends, family and colleagues who may need accommodations in Barcelona. Bravo Le Meridien Barcelona!
August 27, 2013
Rated 5 out of 5 by papaurn Great Hotel, Great Location, Great Staff
Le Meridien is a charming, modern, very clean hotel in a great location. If you haven't been to Barcelona, the street named Ramblas is the place to be...a pedestrian mall so to speak. Le Meridien is on Ramblas. My wife and I found the room to be pleasing and spotless throughout. The staff was just super. The concierge, Bruno, was very caring and very helpful. He did everything we asked as we tried to recover our luggage that had been lost by the airlines. Bruno was also very helpful in telling us the best time and best way to see the attractions we wanted to visit in Barcelona. The front desk staff were alway very nice. In particular, Lazaro was outstanding for us.
October 25, 2013
Rated 5 out of 5 by JamesCardiffUK Brilliant
When we arrived there had been an error with our booking which meant we had no room and had to stay at an alternative hotel. This was disappointing but upon arriving at the hotel the following day, the team were extremely helpful, upgraded our room and paid for our nights stay the night before in another hotel.
The service from the team was outstanding. I'm a firm believer that mistakes happen but it's how you deal with mistakes that can make things better and this hotel certainly did.
Nothing was too much trouble and the hotel is ideally situated off La Rambla - it has fantastic restaurants on the doorstep. Do go!
September 30, 2013
Rated 3 out of 5 by TJBH Great Location
The best thing about this hotel is it's location.
The staff was very unfriendly and the concierge was rarely at the desk. There were no SPG privileges for Gold status. Internet was Euro 20 per day and there was a Euro 50 per day charge for a pull out chair that was already in the room.
Overall, it was a pretty unsatisfactory stay.
December 1, 2011
Rated 5 out of 5 by Jamesj123 Great location, perfect for experiencing all of the flavors of Barcelona
We only had two nights in Barcelona , but the Le Meridien was perfect to get to almost anywhere in the city you wanted to go.
The hotel is a great up scale designer type hotel.
The staff is very friendly ,knowledgeable of the area , and very helpful.
Vanessa at the front desk was very helpful getting our room for us before check in time as we arrived from the states 8:30 am after traveling all night and wanted to freshen up to start our vacation. Much thanks to her and her helpful manner.
We are looking forward to a future trip to Barcelona for a much longer stay and will be staying at the Le Meridien.
September 9, 2014
Rated 1 out of 5 by iksweiss Rooms Stink
Both my room and my colleague's room had a very bad smell, we had to open the windows the whole night. It should be a 3 star hotel and not a 5 star. The only thing going for this hotel is the location. The lobby is very basic.
August 19, 2012
Rated 3 out of 5 by Frequenthotelstayer Needs some improvements
For being a 5 star hotel, it was exceptionally small. I was given a very small room initially and had no place to put my two pieces of luggage. I complained and since I was a SPG, they gave me a slightly bigger room but that was after complaining. First time I was in a 5 star hotel with no ice or ice maker in the entire hotel. Requested a wake up call and they did not call me, hence, missed my tour. No pool on facility. Room in general was a little worn down with paint peeling off and dirty carpets. No good TV channels either. Only positive was for SPG members, they had complimentary bottled waters, and they had 30 min free Internet access in lobby. Location was fabulous though.
December 2, 2011
Rated 3 out of 5 by Fide Great location, wrong category
Below my expectations for the SPG (category 5) hotel in Spain, the rooms are small and didn't like the bath.
The Hermes amenities are nice.
December 28, 2011
Rated 5 out of 5 by Hank69 great staff
Excellent stay, Front desk support Person, Oliver, proveded help with the free internet and recommended great restruants .
June 6, 2012
Rated 2 out of 5 by drmarknwnc Great Location but Hotel Disappointed
Rooms dark and depressing
April 25, 2012
Rated 3 out of 5 by Aimee04 Not what I expected
The location is fantastic! All the common areas (lobby, restaurant, and bar) are great and the staff was outstanding! The sleeping rooms on the other hand need to be updated. The mattress desperately needs to be replaced or flipped at the very least - both sides of the bed felt like you were sleeping in a hole. The bathroom had a constant odor and the mini-bar smelled like something was definitely rotten. I would not recommend this hotel until improvements have been made to the sleeping rooms. I always stay at Starwood hotels when traveling on vacation and I've never experienced this before.
October 28, 2012
Rated 1 out of 5 by Preston Beware of the Scam
I am a SPG Gold member and have stay in starwood hotels because I thought it meant their standards and trust was reliable when travel out side the country. Not the case for the Le Meridien in Barcelona. I was on vacation with my family and booked a Junior Suite with starpoints for two nights. The amount of starpoint was high and for a 5 star hotel rate. When I arrived they informed me I would need to pay 120 euros per night to a larger room due to 4 people and it as illegal for 4 in a room. I would also be charged 80 EURO per night per person. I had no choice but to agree and accept the charge. I then watched them do the same to the next four people checking in and telling them they would have to upgrade for other reasons. One was a newly married couple who they told them they only had rooms with single beds and to get a King bed it would cost them 80 EUROS per night. When I got to the room it was the same room I originally booked and they just pulled out the couch . It was not a standard pull out and was just the extending the cushions to make a bed. It was so hard we all ended up sleeping in the two twin beds with may children .
After all that I arrive home to look at my credit card bill and I had received an second bill for 165 Euros in addition to my check out bill . When I called the hotel they told me this happens a lot and is an error in their room deposit when I checked in. They said they were not allowed to correct it by phone due to security reasons and I would have to email them the details.
June 20, 2013
Rated 5 out of 5 by SPGPlatinum A Truly Excellent Hotel
I am a Starwood Platinum SPG member for the past fifteen years in-a-row (with 1,000+ total room nights logged) and am an inaugural Lifetime Platinum Member. I have stayed at a wide range of Starwood-branded hotel properties in North America and Europe. I am a Global Software Sales Manager with extensive multinational business experience.
I recently completed a 5 night stay at the Le Meridien Hotel in Barcelona as part of a two week family vacation to London, Paris and Barcelona. I am most impressed with the all-around excellence of this property. My family and I had truly a great stay!
What made my stay noteworthy was the outstanding efforts of their Front Office Manager to assure my 100% satisfaction. This manager really knows how to make the extra diligent efforts to take the best care of SPG members! In all my 15 years staying at Starwood-branded properties, I have never met such a hands-on front line manager who is as polite, courteous, personable and knowledgeable as found at this hotel.
The hotel property itself is in excellent condition. My suite was recently renovated and all was in perfect order and very clean. All common lobby areas and hallways are in top condition. Housekeeping service response times were excellent. They did a perfect job with the room turndown service each night. The breakfast buffet was very enjoyable and tasty each morning and offered both hot and cold items. The youthful front desk staff was always polite and courteous and always addressed me by my name.
I found that the location of the Le Meridian be excellent, despite being located on the very busy and sometimes noisy La Rambla pedestrian shopping street. However, there was no street noise noticeable in our room. The hotel itself is very convenient to the top tourist sites and shopping streets in the city. I strongly recommend the Le Meridien to anyone looking to have a very enjoyable stay at a fine hotel in Barcelona.
August 28, 2013