Rated 1 out of 5 by YT2010 体験したSPGホテルで最低
December 6, 2013
Rated 5 out of 5 by HansHuber A great Hotel in the center of London's best
Piccadilly Circus, Leister Square, Coventry Garden, Trafalgar, Soho, Regent -, Bond - & Oxford Street all within a 10 minute walk. Besides its excellent location, the hotel has spacious rooms (for London in particular), a nice breakfast buffet and everything else you need to have an unforgettable stay in London!
December 4, 2013
Rated 1 out of 5 by MarcoPolo13 Very bad experience
My wife spent few days in this hotel earlier this year, and highly recommanded it as rooms were not too big, but very modern, nice and clean.
I went there for a short business trip in September, and was extremly dissapointed. my room was old, with cracks in the bathroom, broken focets and flush. but the worse was it was dirty with spider webs in 2 of the room corners (i took pictures!). I mentionned my dissapointment to the reception desk, and was told to talk to the manager, but as I was leaving early and coming back late she was never there. i was given a bottle of wine, but in the same way, I was not going to drink a bottle of wine by myself at 11pm coming back to my room. When i came back home my Wife called Starwood to complain, and they gave us 1,500 points. Almost 70 nights in an SPG hotel this year, 3 incidents, by far the worse, and by far the one with the smallest compensation. We will not be back to this hotel. i never wrote a review, but this was really bad.
October 18, 2013
Rated 2 out of 5 by nybiztravel not a luxury hotel, poor service
TV did not work and the engineers could not fix on first night
No hairdryer - I checked all drawers before calling- was in a hurry and let the front desk know that I needed a hair dryer asap, and even so, they called me to make sure I'd checked all the drawers, after I explicitly said I had
Terrible room with no light or view
November 29, 2013
Rated 5 out of 5 by TomGe66 Super Hotel an perfekter Lage
Ich war bereits zum dritten Mal im Le Meridien. Das Hotel hat eine perfekte Lage. Die Zimmer sind geräumig und sehr sauber. Das Personal ist extrem freundlich.
November 28, 2013
Rated 5 out of 5 by JohnCManhattanbeachCA Staff goes above and beyond
I cannot begin to tell you of my experience with this amazing staff...I had an upgrade (suite) this past August with my wife and two children. Looking forward to all of the historic sites we began our 5 day stay. i chose this hotel as they are one of only a few hotels that are centrally located AND have a swimming pool, which for my kids is almost a must have ...The hotel is centrally located and less than 100 yards from the Piccadilly underground which became our gateway to this fabulous city. We were having a blast. Now here is where the fun started. On only the second day I was struck with a crippling pain in my back and stomach...Vomiting heavily, we thought I had food poisoning. My wife called down to the front desk and the staff called a Dr. who within 15 minutes was examining me in my room...His advice - get rushed immediately to a hospital. The staff arranged for a taxi and I hobbled in to it to the horror of my young children and was taken to the local hospital. It was determined that I had an abnormally large Kidney stone and that I required immediate surgery. Mind you we were heading to Monte Carlo in 3
days on the Eurostar train. Well I was admitted to the hospital where my wife stayed with me...I was in extreme pain, in a foreign country, and my 12 and 9 year old girls were back at the hotel. This was turning into a a nightmare vacation.
Here's where the hotel staff kicked into high gear. They assured us they would drop in and ensure our children were OK that first night. they provided our children the peace of mind of round the clock emergency support for any of their needs, they provided genuine care and compassion. And to my children's delight the staff also provide milk and cookies before bed! My children became regulars at breakfast and snack time - sometimes having to eat by themselves while my wife visited with me and the kids were soon minor celebrities with the staff. My wife stated that every day without fail all of the staff whether housekeeping, maintenance, concierge, or hostess/waiters would greet her by name with well wishes. She had no idea how they all learned who she was over the period of one day. I ended up being in the hospital for 3 and 1/2 days. Le Meridien staff called ahead to Monte Carlo and handled all of the hotel cancellations without me incurring any penalty cancellation fees. They also took my 5 day Monaco stay and simply converted it so I could convalesce "post-op" at Le Meridien Piccadilly in our same upgraded suite. They also handled the arrangements with Eurostar train and worked out an unheard of partial refund of my non-refundable train tickets. If you have ever dealt with Eurostar you will know what a feat this is!.
I finally returned to Le Meridien where the staff had flowers, gourmet chocolate, and plenty of much need water waiting for me in my room. After about a day or two I was up and around and while admittedly at a much slower pace, began to enjoy the London sites...For me this type of treatment is unheard of in the fast pace, "make a buck at any cost" day and age we live in...and there is no where else I would even think to stay
in London if and when my travels take me back there again...by the way the indoor pool and the spa were also very nice amenities!!!!
And Finally my family would like to thank these fine employees ( forgive the spelling), night duty mgr Maria Dessi , Concierge team Luis Cano, George Cosgrove, and the entire Club lounge team especially Andrea Zelles who is one of the most kind, personable hotel employees I have come across in any of my travels both business or pleasure...I hope this note finds it way to a desk of an Starwood/SPG regional manager or
president sometime/somewhere in the future.
Thank you all again for getting a rather horrific vacation back on the tracks!.
January 28, 2012
Rated 4 out of 5 by PatrickSchweiz Exzellente Lage
Hotel ist an guter Lage in London gelegen, ist jedoch in die Jahre gekommen. Die Räume sind kleine und eng, die Ausstattung ist äusserst spartanisch und sehr abgenutzt und dürfte erneuert werden.
November 25, 2013
Rated 5 out of 5 by Steve45 The perfect hotel
We have been staying at this hotel annually for more than 25 years (most recently last month), and we continue to consider it the perfect hotel in London. Its location is unmatched, its high standards of décor and cleanliness are excellent, and its staff members are warm and welcoming. The Head Concierge, Paul Whittle, is particularly outstanding in his good nature and his concern for guests and their well-being. If we could give Le Meridien Piccadilly a 6-star rating, we would enthusiastically do so.
October 3, 2013