Rated 1 out of 5 by Power501 Not a Five Hotel
My family have just left this establishment in Malta and we must say we were extremely disappointed with our stay at the Le Meridian. A number of things were of very poor standard and I felt I must highlight them .
Firstly, the staff at reception , in the bar and in the restaurant were very dismissive especially of my two year old toodler and one member even accidently knocked him over and simply turned to me asking me to keep him close as he may disturb other guest. This staff member did not even think to politely apologise. In the bar, the staff talked amongst themselves ,did not serve us and I had to go looking for staff repeatedly for service. At reception staff did not welcome us and at checkout ,staff kept attempting to pressure me to pay my bill in a way that suited them and not me. In the spa, the staff were extremely pushy attempting to pressure me to book extra tretments including during my massage when I was attempting to relax and destress.
The room was to a poor standard, the grout between tiles was dirty, a brown colours, the cups and ice bucket were quite not cleaned properly previously , the cot that requested for my two year old son was far too small. When I highlighted such issues to the accommodation staff the girl seemed to not understand me or speak English well. The room's balcony also faced the car park which was very disappointing.
The breakfast was satisfactory but the dinner was far below the standard of a five star hotel as it was a cavarery which quite sadly looked like a barbeque. I at the very least expect appropriate table service and a good menu at this standard and at such prices I have paid.
In addition, the brochure and hotel were very deceiving as they neglected they state the indoor pool is off limits to children until after 6 pm and the Wi-Fi is only available to guests IF you supply a deposit of no less than 180 euro. Also putting two single beds together and claiming it is a double bed is simply false. It is not an appropriate double bed , it is simply uncomfortable and we received very poor sleep due to this.
The outdoor pool requires painting and cleaning and it is simply demeaning to be served from plastic disposable glasses and plates while staying at a five star hotel. My family and I felt as if we were treated as children.
Finally , I am a SPG member and as the travel agent did supply my membership details upon booking , I supplied them at check in and I was rudely informed I could not utilizes my membership or gain points even though I highlighted it was the error upon the travel agents part.
Overall, this hotel is not a five star hotel, staff are simply rude and especially dismissive of children and do not supply anything for children. The hotel is dirty and requires serious updating and an attitude adjustment I also forgot the mention earlier , I was especially concerns and frightening when I attempted to shower in the health club showers, I noted the part was falling down and was quite a large hole above the shower head as pieces of the shower came loose and dropped on my head..
I would never stay in this hotel in the future in such bad conditions.
May 18, 2014
Rated 5 out of 5 by TravelFin Great location and friendly staff
We enjoyed our stay at le Meridien St Julians for almost 2 weeks. Hotel location was perfect; all restaurants are within walking distance, and you can also reach several swimming locations by walking from the hotel. All staff at the hotel were super friendly, and we really felt like special guests with my husband. Breakfast was excellent. Spa was also nice, only the gym was a bit small and over crowded since the locals also visit it.
August 4, 2014
Rated 4 out of 5 by Vinnie27 Return Stay
The LeMeridian and staff certainly rank amongst the best in the world and hotels I ever stayed in.
I had a 6 night stay and this was magnificent as was the room. Tony, the concierge,, was remarkable and displayed top rank people skills. The chasing of the lost luggage by Emirates was astounding and fund in our room the next day after our first day out.
The only comment I have if I had to make one is that on our return stay after a Europe trip and for our last 3 nights, the room requested was admittedly booked with limited sea views only we found ourselves in a room at the back with no glimpse of water anywhere. Seriously not an issue and would never deter me from staying at the Le Meriian St Julians. In fact. I now know precisely what room to book and look forward to my return.
The events manager Cristine was also extremely helpful in organising a small family get together. I was amazed at the amount of effort and attention she gave regardless of the small number.
Congratulations, Le Meridian St Julians. Top class
August 10, 2014
Rated 5 out of 5 by Smaxsy Fantastic Location
We have now stayed at this hotel 4 times and each stay has been perfect. The hotel is very well managed and the staff are very attentive, rooms are spacious and kept very clean and if you have a room overlooking the bay then the view is fantastic. The location of the hotel is perfect it is a short walk away from the busy Paceville area where there are many wonderful restaurants and busy bars should you wish to venture out in the evening. There is a lovely promenade along the front outside the hotel which runs along the coastline to the areas of Sliema and Msida and if you like walking this is a must as there are lots of cafes to stop and refresh along the way. The local bus service is great and many buses will take you to various parts of the island for much less than the local taxis, plus the local sightseeing tour stops just outside the hotel and can be taken around the island with a hop on hop off service making it a very easy and relaxed way of seeing Malta. We find the hotel to be very pleasant and very well maintained. There are building works taking place nearby but we have never found these to be an issue and if you look around the rest of the island this seems to be a pretty common sight. We have not eaten in the hotel restaurant so cannot vouch for food here but we have eaten in the Ku De Ta lounge and bar and have found the food here very nice and reasonably priced for a 5* hotel. Our only small gripe with the hotel is the lift situation, only two lifts for such a large hotel mean at busy times, i.e. meal times, the wait can be long and often you have to let them pass as they are too full to get in. We used the stairs to walk down but being on the 10th floor we didn't attempt the walk up! I believe they are trying to improve the lift service so you have to appreciate and respect that work is being carried out. All in all a great hotel with a fantastic location and would recommend this to anyone who visits Malta. We will definitely be returning at least once next year!
November 20, 2013
Rated 5 out of 5 by Lyns35 Feedback
The whole Le Meridien experience is just fabulous - from check in to check out and everything in between!
August 5, 2014
Rated 4 out of 5 by GeordieKeith Great Location
The hotel is in a great location in St Julian's, just off the front, overlooking Balluta Bay. We had a sea view & large balcony. The staff were very friendly & helpful. The bed was firm, which we like, but the pillows were less than useless. Breakfast was disappointing. While there was a reasonable choice, the quality was lacking, e.g. tinned fruit!
July 26, 2014
Rated 4 out of 5 by Smith49 Very good location.
I would recommend this hotel for the convienient location.
August 3, 2014
Rated 5 out of 5 by goldman20 Yet another excellent stay!
Once again we were exceedingly well looked after at this hotel. The upgrade to a junior suite was much appreciated and the views out to sea were excellent. All the staff were very good and helpful and I would especially like to thank the bar staff who were stars during the closure of the executive lounge.
On our last morning we had a very early check out (3am) and the provision of tea and coffee and snacks at reception was a vey welcome and thoughtful way to send us off to the airport.
Nice to see that the lifts are being updated, the service is now much better even with only 2 of the 4 lifts working.
March 8, 2014
Rated 4 out of 5 by BartBelgium wonderful vacation (single traveller)
I am a single traveller. Normally the rooms for single use are very basic. In Meridien St Julian's they give me a free upgrade to an executieve room. Thank you very much for that. It was very relaxing
My stay was very good and wonderful. Very good location for visiting Malta. Well done to all staff. I took half board. The breakfast and dinner were excellent. I will return in the future and i will recommend this hotel !
July 16, 2014
Rated 5 out of 5 by Soundman Silver anniversary
To celebrate our silver wedding anniversary we decided to holiday in Malta staying at the Le Meridien at St Julian's. What a great decision that turned out to be, from the day we arrived till the day of our departure the treatment by the staff was second to none. The hotel facilities were clean, modern and very comfortable, we had a spacious suite over looking the bay with a double balcony which made sitting on the balcony a treat.
We had a few requests of the hotel namely the delivery of flowers and champagne the morning of our anniversary which was delivered at the appointed time, with a surprise cake and bottle of rose cava compliments of the hotel management.
The complimentary cake and cava aside I cannot fault this hotel in anyway shape or form and would highly recommend a trip to the hotel spa.
July 6, 2014
Rated 5 out of 5 by katem enjoyable stay
We have just returned from a very enjoyable stay in your wonderful hotel and Spa Our room was really comfortable and The bathroom was well stocked a wonderful seaview. Your staff were realy friendly and helpful. The reception staff were really antentive however our registration was rather confusing as we found the information was not clearly inparted to us. We would definately return to Le Meridian
July 15, 2014
Rated 5 out of 5 by Daisy720 Amazing Hotel
The staff couldn't help us enough. No matter what you needed they were always friendly and very helpful. Great location amazing view!
Be sure to get a sea view as high up as you can. We were on the 11th floor and our view of Balluta Bay was spectacular. Sean and Christian, Nick and Clevan as well as the concierge staff were fabulous!! The staff of the jewellery store were very patient.
View from the 12th floor outdoor pool AWESOME!
July 10, 2014
Rated 1 out of 5 by Unhappy Old fashioned hotel
There is no WI-FI in the room, the free one in lobby is ridiculously slow. The TV is small and old fashioned, like 15 years old? The hair dryer does not have power, I have to wake up 30 min earlier to dry my hair. Overall impression is very depressive, staff not helpful, seems they do not care. I am frequent traveler and this is my worst ever experience in Starwood hotel chain. :-(
February 27, 2013
Rated 5 out of 5 by Lorenzo73 First Class
This is an excellent hotel in terms of staff friendly and helpful approach, its location next to the beautiful St.Julian's but away from the noise, and for once easy parking, which if you know this area, is a great advantage. Our room was superb and I would hope to stay again.
July 19, 2014
Rated 4 out of 5 by Marine73 Nice Hotel But Not Luxurious
We were hoping for a nicer experience than we had in this hotel. Location and facilities are excellent but our executive upgraded room (we paid extra) had paint-spatterings in several places after decoration and housekeeping in room & corridors had insufficient cleaning. The room itself, on a high floor, was adequate and quiet with great views over the Bay and a useful balcony. We missed BBC World channel. We disliked the practice of being charged for just looking at (not even touching) loose minibar items on tabletop & opening minibar door (cancelled on checkout challenge). Staff? Well, not good although some notable exceptions e.g. KuDeTa Rest/Bar. Tone set by surly and sometimes aggressive Reception. The dinner menu in the KuDeTa restaurant did not change for the whole week so lacked variety, althought the food served was excellent and plentiful. Again huge praise to Stefan and his team. I would like to return to this hotel and hopefully have a nicer experience I expect of a Le Meridien hotel.
February 5, 2012
Rated 4 out of 5 by wmwm Good hotel, but deposit for wifi is ridiculous
The hotel facilities were great, staff were helpful, and the food was excellent, but I was asked to provide a 250EUR (30EUR per night) guarentee pre-auth on a card in order to use wifi, presumably in case I used too much bandwidth while in my room.
This is a ridiculous prospect, especially when staying as a corporate-booked guest for a week long event in which I was using wifi all day from 8-6 in the events part of the hotel.
Also, the beds are very hard and with a bad back I found them difficult to sleep through the night in.
May 25, 2014
Rated 5 out of 5 by asda Great stay at Le Meridien St Julians
Perfect Hotel to explore Malta.
July 21, 2014
Rated 5 out of 5 by uy77 excellent location, by foot and by bus
to be recomanded. suits to families and older people
July 20, 2014
Rated 5 out of 5 by Theo12 Memorable stay in great hotel
Our first trip to Malta was made very memorable by our choice of hotel. The hotel is clean, and quiet notwithstanding the internet comments that St. Julien's and surrounding environment is "party city".The staff were very attentive and friendly, especially towards our 6 year old son. The concierge was very helpful with suggestions/tips on tours and getting around that really made our trip memorable. Would stay again in a heartbeat
June 21, 2014
Rated 5 out of 5 by anne299 a precious gem in Malta
we have just come back from a wonderful stay at Le Meridien St Julian's (Malta). it was the most wonderful holiday we've had for a very long time. Well done to all staff - who were always going out of their way to help.
July 11, 2014
Rated 3 out of 5 by Meetingplanner2014 Feedback
Food and service in the meeting area were Very good and plenty.
breakfast was ok.
Environment in some corners a bit run down.
July 14, 2014
Rated 4 out of 5 by Gballerina Some remarks
Peaple outside of the hotel use the sweming pool on the top 12 level.
The hotel entrence 0 leves is without control and every one can take the lifts have acces in the hotels.
In the room is not possible to have darkness because the drapes are worn;
Wanderfull vew of the Balluta Bay
July 2, 2014
Rated 4 out of 5 by xxxxxxxxxx2014 Generally good service - but some exceptions
Generally good. Enjoyed location and facilities, and most of the service and staff. The exception was the staff and service at the pool which was really bad.
July 8, 2014
Rated 4 out of 5 by Tom36 This hotel has great dinner !
The bed was to hard and the efficiency by breakfast could be better.
July 10, 2014
Rated 4 out of 5 by Llig Birthday stay
I had booked a one night stay at the hotel for my birthday with my mother and partners mother. It was excellent that the room was set up in advance for 3 people with the sofa bed but the fact 3 people were staying was not taken into account for the amenities, 2 robes, 2 glasses etc. the general cleanliness of the room was nice, bathroom was very clean but there was a lot of dust around the skirting board and under the sofa bed. The staff were really nice and polite. I know maintenance was required for the lifts but nay having 2 on a Sunday when there was events on caused a lot of problems. Lastly I was disapointed that the reservation team knew it was my birthday but it was acknowledged like other hotels have done in the past. Overall, a nice stay
November 11, 2013
Rated 5 out of 5 by karlragtop Great Holiday
We have just returned from a fantastic holiday at this hotel - the staff were freindly and welcoming and the choice of food and wines were excellent. We were lucky enough to have a large well presented room looking over the bay. Theres no doubt we will return in the future.
June 28, 2014
Rated 5 out of 5 by Shimonr2 The best hotel in Malta
We will came again to Malta. and to hotel Le meridian
July 4, 2014
Rated 5 out of 5 by JimJimmerJim Great Hotel
Our second stay at this terrific hotel was even better than our first ... the staff were friendly, attentive and efficient. The hotel is very large, but comfortable and well sited. The food in the restaurants is excellent, and the breakfasts are epic!
June 22, 2014
Rated 5 out of 5 by Samour This Hotel has a warm welcome
I am pleased of my stay at your Hotel and I will definitely return very soon, I am very impressed of the service ad the response of the enthusiastic staff
June 26, 2014
Rated 4 out of 5 by Adila Excellent Value & Location
The Hotel location is excellent.
July 1, 2014