Rated 1 out of 5 by Raffster OMG
What a debacle of a hotel.
Old, tired and what a shame for a grand hotel in such a great location and a great brand.
Staff were the one redeeming feature and kudos to them for making a silk purse from a sows ear.
As a platinum member, the room which we booked as an executive suite was small, and far from being a suite.
We had the opportunity to sit in the executive lounge on the Friday night where food ran out early on in the evening much to the disdain of late arriving guests, and the poor staff were left to apologise for an inept kitchen not keeping up with demand.
I would recommend any platinum members to avoid this hotel for its Rooms were average and club lounge below par but great staff who tried above average to keep customers happy!
March 21, 2014
Rated 1 out of 5 by CalifTraveler Great Location, Poorly managed
You can't ask for a better location, within walking distance of many attractions and close to the Picadilly underground station. Management seems to feel that they don't have to do anything to make your stay pleasant, since you're staying there for the location. Rooms are noisy, club lounge is way understaffed, and apparently has been for a long time. It is also noisy and often very crowded. Food runs out.
This hotel has the worst platinum recognition of any major Starwood hotel I've stayed at. I'll leave it at that. Nice staff, but poorly managed.
January 24, 2014
Rated 4 out of 5 by Robert350 Great location for tourists
The location of this hotel is superb for those coming to see London. Walking distance to the theatre district, SOHO, Trafalgar Square, etc. We arrived early in the day and they made every attempt to get us in our suite ASAP. The room with 2 bathrooms was VERY appreciated. Thank you! The lounge was friendly and well stocked with drinks and much more than the traditional rolls and jam for breakfast. The only criticism is for the decorator of the rooms. We had a fabulous entry way, and a wonderful vintage round window in the sitting room which should have been celebrated rather than ignored. I understand that this is out of the immediate managements control, but just want to give the feedback for the next remodel. Celebrate the architecture!
October 10, 2012
Rated 5 out of 5 by JRDJ A wonderful stay, as always
Front office management, especially Stefan, went above and beyond to make my stay an enjoyable one. Thank you so much!
September 6, 2014
Rated 5 out of 5 by Glowgirl1 Wonderful location
Stella your SPG rep, Jack and Andrea in the Club lounge were wonderful. There is a bit of profiling that goes on by the SPG desk (not Stella). The computer upstairs in the Club room was not working The we were sent to the business center. First of all it is so, so small more like a closet, secondly the printer was not working either. We went to the SPG desk to ask for assistance to print our boarding passes. The young lady checked us over and said no. I said is this not for Gold and Platinum SPG, she said yes. Then she turned on the charm and could not have been nicer.. We are coming back your hotel again May 31st through to June 3rd. Also some of the folks on your front desk don;t realize that just because you are dressed like tourist that you should treated with the same care as business person.
May 22, 2014
Rated 5 out of 5 by Enjoyedit Meridien Picadilly
Thank you to the Picadilly team. You know how to make people feel welcome and appreciated. This includes the front entrance to the concierge, front desk, club lounge, terrace and can't forget the rooms staff. The morning greeting and the evening turn down. Thank you
July 5, 2014
Rated 3 out of 5 by Mandy0714 Late checkout has its problems
Location is great, room was updated although the building itself is old, a very nice SPG hotel as I had expected.
We had a suite, and I realized most people who booked the suite probably have gold / platinum status with SPG as well like myself, which means they are guaranteed late checkout at 4. The problem with that is, we didn't get our room until 6:30 because the previous guests checked out late. And on the day of our checkout, house keeping kept asking if we are leaving every time we walked out and our keys got deactivated early before we checked out, because they want to get the room back asap. It felt like we were being pushed to leave earlier.
July 17, 2014
Rated 5 out of 5 by Sonder74 A superb stay
We stayed at Le Meridien Picadilly recently and the hotel is in a superb location to explore London with excellent facilities including a large indoor pool and good sized gym amongst other facilities. The food and service at the Terrace Grill & Bar was first class. As with most high end hotels, it is a pleasure to stay here but what I found truly great about my stay was the level of service and professionalism of all staff. Well done on such high standards of customer service.
March 18, 2014
Rated 5 out of 5 by caz234 fabulous short break
the hotel was very spacious with friendly staff on arrival and throughout the stay, it was very clean and nothing was too much trouble for the staff, the food was great with a massive selection at breakfast. it had a nice bar with a friendly feel, not forgetting the health club on the lower ground floor which had all you needed to keep fit not forgetting the pool. a great hotel in the heart of London. will definately be visiting again!!!
April 28, 2014
Rated 5 out of 5 by PJNJ Perfect for Family 5 Day London Getaway
Just finished up our last minute family London getaway with my wife and our 2 girls here. Quite simply there is no better hotel than Meridien Piccadilly in all of London. From the personal touch and warmth you get from everyone from the hotel manager to the staff...size of rooms...club lounge...amazing pool...fantastic central London location near everything...this is the best hotel in London.
From check-in to turn-down service Meridien Piccadilly deserves the highest marks and makes your vacation no-stress and very smooth allowing you to truly relax.
Meridien Piccadilly has a plethora of room types that can accommodate everyone from the single business traveler to the larger families of 4+.
And at the end of the day when you arrive back at the hotel for a solid nights sleep after a long day it is incredibly quiet.
As a 9 year platinum traveler I have stayed everywhere and this hotel ranks at the top of my list...go with it over all other London hotels...you will be happy you did!
June 8, 2014
Rated 5 out of 5 by JohnandAnn Great accommodation in the heart of London
We have stayed over the weekend for the fourth time and I have to say that we love this location and hotel. From the moment you walk into the door you feel welcomed. The Concierge and Front Office is very helpful, welcoming and genuinely cares. They took care of our luggage due to an early arrival. Our room was not ready but we were provided with helpful information on what to do while waiting. Franzi at Reception checked us in and she provided us with a great room, definitely worth waiting for it. The room we stayed in was a Club room in a corner and offered lots of space to relax after shopping. (book Club room, you have also access to a Lounge) The breakfast buffet has been changed from a few months ago. Great improvements! Try it out.
All in one, a great weekend in the heart of London – You have to stay here.
December 10, 2013
Rated 4 out of 5 by GBMS Very good location
Situated in central London, clean, kind staff
September 1, 2014
Rated 5 out of 5 by thelawman GREAT SERVICE TO PLATINUM members
This is my second time back and I will stay again when I go back to London. The staff was excellent. They worked hard to get me the room I wanted. The gym is big and the pool is terrific. The pool is indoor and if you like to work out you are in for a treat. The manager dropped off wine and cheese the first night and dropped off organic juices the next night. The tea service is awesome and the breakfast with the french bread and fresh juices is amazing!
June 8, 2013
Rated 5 out of 5 by 02PR60 Comfortable hotel & caring service
I could not praise the Front Desk more for their sensitive and sympathetic service each day of our 4 day visit. Special thanks go to Luca, Tania, and Rya. Also, "Vasco" at the Front Door would rank with the finest Doormen at any of the best hotels in Europe. Thanks to each and everyone who made this such as pleasant visit. I will look forward to next year's vist.
May 13, 2014
Rated 4 out of 5 by ClubLounge814 Hotel in great location
The Hotel was in a great location, staff were good, especally the front desk staff. My room was nice and comfortable.
I was alittle disappointed with the Club Lounge. As I was there for business there were alot of families using the Club Lounge and I found if very different to other Club Lounges I have been to. I have travelled with my family before so I understand families wanting to use the facilities but when you are there on business, I think there should be a section for only the Business Traveller.
August 18, 2014
Rated 1 out of 5 by JRGVMI80 Worst stay at a Starwood hotel in all my years as an SPG member.
Upon arrival, "upgraded" to a Jr suite on 3 that faced three walls and was dark with no view of the sky. After being told no other rooms were available (why upgrade?), we were moved to a room on 9 with four portholes for windows, all at waist height (had to squat to see out). We were finally put in a club room on 2, with a very comfortable layout, right above a construction site, with a tv that did not operate properly, no clock radio, no newspaper delivery, a missing bed sheet and a broken safe.
On the second of our two night stay, construction work woke us at 2:00 am. My call to the desk was met with derision.
For this I paid nearly 400 GBP/night.
Upon checkout, the manager offered no concession, asking if he could give starpoints. What he should have given was a refund.
Based on this stay, I am seriously considering terminating my SPG membership.
August 22, 2014
Rated 5 out of 5 by Karenlynn Great location. Exceptional staff
We arrived during a very busy Art week in London and were told that reservations were quite difficult to find. Le Meridien had the availability we needed and it was our first stay with them. The staff was outstanding, the room was immaculate and the location was perfect. We have stayed in London 3x per year for the last ten years and will now make Le Meridien our new 'go to' home. Many thanks, Sergio and hats off to your staff.
October 23, 2013
Rated 5 out of 5 by Darco A home away from home
What I appreciate in Le Meridien Piccadilly the most is their way they treat their customers.The minute you walk through the door, they make you feel right at home. From the staff at reception to the waiters in the restaurant: everybody does their utmost to make your stay an unforgetable one. The rooms are great, the food is delicious, the location is perfect. Come and experience it yourself, you won't regret it!
November 18, 2013
Rated 3 out of 5 by milkchug Fantastic location but an OK experience
I was most surprised by the fantastic location; you literally walk out of the hotel and you're literally blocks from everything, Starbucks, theaters, restaurants, shopping, etc. The major downside was the overall service, from the lackluster concierge who didn't seem interested in providing any special service, to the front desk which was unresponsive to our requests to issues with our electrical plugs.
October 23, 2011
Rated 4 out of 5 by Ruff Restaurant Disappointing
I had a dinner and invited my nephew and family who I had not seen for 20 years . His wife ordered a steak med rare and it came very well done .My steak was also overdone and very tough .immensely disappointing and embarrassing for me. Staff didv not seem too concerned .?
August 25, 2014
Rated 2 out of 5 by arvitam A Category 6 How? at best a 4 but more like a 3
Excellent Location, excellent Staff especially Nicolas at the Front desk.
The rest is below average.
How can this hotel be a category 6 beside the location.
Rooms need to be redone entirely.
Terrible bathroom, terrible furniture and the beds are far from being comfortable.
This is a Category 4 at best
I would like to have some explanation why it's a 6, ReallY!?
December 28, 2013
Rated 4 out of 5 by santri1969 Excellent central London location
Have stayed at the Le Meridien Picadilly on multiple occasions due to its central London location for business and tourist purposes. Great SPG platinum recognition - have always been upgraded to a Junior suite. Good pool and friendly staff. Rooms generally need an upgrade in terms of being up to date - seem a little worn out.
My preferred London location due to great access.
June 9, 2013
Rated 4 out of 5 by MikeB52344 Great location and staff
The room was only fair, but maybe this is typical of British hotels. The food at the hotel restaurant was great, and the staff, especially Pablo, was very responsive and helpful.
August 26, 2014
Rated 3 out of 5 by Dusty Hotel fine club room does not work
Having just stayed at this hotel twice in the last month I twice had to complain that in the mornings there were too many people in a small space ,not enough food or staff to look after them.The main restaurant was quiet in the mornings and the club room a disaster. For the last two days of my stay my wife and I had breakfast in the main dining room which was perfect.
April 2, 2013
Rated 3 out of 5 by JK47 Great location, very hit and miss service
I have stayed at this hotel a few times. Plat recognition is pretty good with an upgrade to a junior suite offered on all occasions. While some of the staff are quite helpful, there are some members of the staff who are hopeless.
What makes this place special is the location. However, the area is very congested, so if you want a quiet area, you should look elsewhere.
December 4, 2011
Rated 5 out of 5 by CSH43 LeGreat
Outstanding hotel. Excellent, caring staff and anemities, pool and spa are worth the trip. Fabulous location, great club lounge, a lot of stairs, especially with lots of luggage but beautifully appointed . Would return to this hotel in a minute, felt right at home. Upgraded suite was bigger than my old apartment. Special birthday remembrances were much appreciated.
July 19, 2012
Rated 4 out of 5 by nektaria91 Could Be Better
Stayed here this weekend with 3 other friends. Hotel is in a great location as it is so close to the tube and also others means of public transport. hotel itself was very nice we had a relaxing spa treatment. Sadly the Jacuzzi was out of service. we ordered lunch which was very tasty and they had a wide selection of fresh fruit juices. I wasn't very impressed with the rooms though. Our room was a lot a smaller than our friends but were somehow in the same category and price. Our door had a bit of an issue closing and the furniture was a bit dated. its a shame because that was very disappointing. I did also request rooms next to each other or joining which we didn't get. I had made the booking in advance so again that was sad.
August 4, 2014
Rated 5 out of 5 by Knuttis Excellent location, excellent sleep quality
You can't get a more central location in London, everything is within easy reach from this hotel. Staff is truly nice. Beds are some of the best I have ever experienced, and best of all, the hotel is quiet.
August 25, 2014
Rated 2 out of 5 by nybiztravel not a luxury hotel, poor service
TV did not work and the engineers could not fix on first night
No hairdryer - I checked all drawers before calling- was in a hurry and let the front desk know that I needed a hair dryer asap, and even so, they called me to make sure I'd checked all the drawers, after I explicitly said I had
Terrible room with no light or view
November 29, 2013
Rated 4 out of 5 by Lea44 This hotel in a great location, staff was friendly and tried to please.
My room faced the street but did not get noise from street, the maid service was noisy. The room was smaller than I expected but the bed was very comfortable. Upstairs restaurant had good food and delicious coffee. Service was cheerful but not as attentive as I would of liked.
I would return again as a central location near the hub of London.
August 21, 2014