Rated 2 out of 5 by Miasmo Nice hotel but staff could use some improvement
I had read the reviews prior to my trip about the staff being somewhat snooty... How correct they were! The location was excellent , right off Las Ramblas.
My husband and I had arrived three hours early to check in. We were exhausted from our flight and wondered if we could possibly check in early. Al**** told us she would call us and that a room would be available early. Great... We would go about the town while we waited for our room to be ready. We arrived two hours later. We asked Al**** if there was any word about a room being ready. She went to the back and then came back to the counter with other employees. We were sitting at the sofas in front of the counter. She didn't look at us but stood there with the other employees talking. We continued sitting there and wondering. Finally I went to the other counter and figured another staff member would possibly help me. I spoke with Ca** . She stated she would inquire about the room and let me know promptly. Wonderful! Well, Ca** went to the back and NEVER returned with an update... In fact she never came back to the front counter. At this point my husband and I were getting rather irritated. He approached Al**** and asked her when we would be able to check in. At this point she said no sooner than 3 pm. When he went back to the counter at 3 pm which was 15 minutes later,she stated the room was not ready but would be ready soon. A few minutes later the room was finally ready. I had seen other people check in before three pm but I was told that different rooms were ready at different times. I suppose since we were such a bother to this snooty staff that they wanted to not only make us wait until the proper check in time, but they actually made us wait even past the check in time. I will say when we finally were able to check in, Thi** was quite helpful. Not only was he professional and polite, he smiled and seemed genuinely concerned. I saw his name tag had said he was a trainee but he was better than the other two we spoke to... Al**** was a trainee as well but her customer service was lacking. I would like the management to know that when they train their staff, they need to let the staff know it doesn't look professional for the staff to crowd around the front desk and speak in their language and laugh. Even though the staff may not be talking about the guests, when the staff finishes speaking with a guest and then turns to the other staff members and laugh, it leaves the guest to assume the staff is talking about him/her no matter how inaccurate.
One more thing.... I felt the bed was fine but my husband hated how the mattress was overly soft. He said the extremely soft mattress bothered his back but I suppose that is each individual 's preference so my poor rating for this hotel is because of the front staff which are not welcoming at all, except for Thi**.
June 6, 2013
Rated 5 out of 5 by ASANJohnson Great Location
We traveled as a family to Barcelona and had an incredible experience. The LeMeridien is centrally located and you can walk to everything. The staff were exceptionally nice and provided great guidance on non-tourist type locations for meals and outings. The breakfast was delicious each morning and prepared us for each day long adventure. The rooms were well appointed and comfy. We would definitely stay again at the LeMeridien. As a platinum member, I was pleased with our upgrade and the breakfast. Thank You!
March 31, 2014
Rated 4 out of 5 by Anna1016 The hotel concierge is rude and unhelpful.
The hotel is centrally located and quite comfortable.
The WiFi is primitive, you have to register each time you want to access the internet instead of having a 24 hour access after the login.
The concierge at the hotel was extremely rude, seemed to be spending his time making arrangements for a tour operator instead of dealing with guests directly, and failed to make a restaurant reservation that I had asked for.
June 24, 2014
Rated 5 out of 5 by Globalfinder Exceptional in all ways!
My husband and I celebrated Christmas and New Years in Barcelona at this wonderful hotel. Even before we arrived, the concierge staff was very helpful. Once there, we found everyone from the front desk to housekeeping to the cafe staff to be incredibly warm and gracious. Each day a cart on our floor was supplied with fresh fruit and bottled water. On the evenings when we happened to be in the lobby (where guests enjoy free WiFi), we enjoyed the evening ritual hosted by the hotel-- a glass of cava. At Le Meridien Barcelona, every day a celebration!
January 3, 2012
Rated 3 out of 5 by fred1250 to spend attention, please !
Reception desk at our arrival: only trainees available, with a very very poor knowledge.
They didn't recognize me as an SPG. The room booked the 4th december wasn't the suite I've asked for. Answer: the 8th floor is on works.......
As you may know, I've booked 1 suite for myself and 3 more Luxury rooms for my family,arriving one day later. At their arrival big big confusion, the trainees wern't able to respect my written consignements: ALL ROOMS and EXPENSES ARE
at my personal charge.... They asked my guests for their Credit Cards. This is inadmissible and I can't understand how it could happen. I'am very upset about this disagreement and the staff on duty, a young lady was very agressive to my mother in law.... Not a happy experience at all.
January 4, 2013
Rated 5 out of 5 by retire2013 he hotel has great amenities and location.
Stayed at The LeMerdien Baceleona 9/17-9/21/2013. We had a wonderful stay. The hotel room was quiet and very clean. My husand had been at the store looking for a cork screw, only to find when we returned to the room that there was one in the room as a part of its regular amenities. I particulary appreciated the towel warming rack in the bathroom and the TV screen embedded in the bathroom mirror. Great stay, would definately stay again the location was ideal and the staff first rate. emonitor on the bathroom room creguarlalrel theaotwl
September 28, 2013
Rated 5 out of 5 by Dickie45 Very good Hotel and location
Everything about this hotel is top rate except the service in the bar. Very slow in getting to make an order and then it took a long time to get drinks.
Staff needs to be trained.
Even with this I'd stay here again. The reception staff and the room service were excellent.
June 23, 2014
Rated 5 out of 5 by SFTony Excellent Location
Check in was a breeze. The front desk staff was friendly yet professional and their English was excellent. The concierge staff was awesome not only did Lolana know the city; she took her time to explain what my options were in sight-seeing, concerts, restaurants, how to get around, etc. Better than any tour guide or book. Rooms were clean and well appointed. I noticed some members complained of it being noisy in their rooms; however, with being at city center (on the Rambles), I was amazed at how quiet it was in my room.
April 16, 2012
Rated 5 out of 5 by KBOB123 Great Hotel in a Great Area
Once again, SPG hotels has delivered what is promised: a great hotel in a great location. We liked this place so much we will return for a longer stay next time.
June 24, 2014
Rated 5 out of 5 by Sandmar Excellent Staff and Service
From when we arrived to when we left, the staff and service were beyond exceptional. Walter and Vera the front desk manager took great care of us upon arrival and Kitty and Jon in the restaurant were just fantastic. Paula at night was wonderful with restaurant reservations. The upgraded room was just magical with a grand balcony and a bottle of champagne was delivered to our room!! The fitness facilities were great for a hotel and the lounge area was very comfprtable. the best stay of our two week trip to Europe.
October 16, 2013
Rated 5 out of 5 by FawziH Probably my best SPG experience
I loved everything about the hotel. The suite was big, yet comfortable and cozy. It met and exceeded all of my expectations. The staff is very friendly and accommodating. The hotel is located right in the center of La Rambla, which is where most of the action in Barcelona takes place. The staff even sent me a champagne bottle for my birthday! I have been to a lot of SPG hotels, and this stay has probably been my favorite. If I were to go back to Barcelona, I would definitely stay at the Meridien
June 19, 2013
Rated 3 out of 5 by Hoya2014 Disappointed
This hotel was recommended by friends. We were extremely disappointed with the impersonal staff and the service we recieved. On our first night we had to move rooms because our door wouldn't lock. This caused us to miss our dinner reservation and not eat until 11:30pm. I thought the staff would have seemed a bit more concerned with this issue. It took two day later for a manager to finally touch base with me. When we finally moved back to another room it was smaller than the first.
August 14, 2013
Rated 5 out of 5 by flodeck perfect location
excellent location in the center of barcelona, comfortable room, good breakfast...
June 21, 2014
Rated 5 out of 5 by MarciaBK Excellent!
We had an absolutely wonderful two-day stay at Le Meridien. The hotel is beautiful and extremely comfortable. We were able to check in early, after storing our luggage, taking a walk, and eating breakfast, important given our early morning arrival from the States. The concierge was very helpful, with advice and acquiring tickets to museums. Dinner at Centonze was fabulous. The hotel is excellently located, on La Rambla, an oasis in the middle of the city.
September 13, 2013
Rated 5 out of 5 by Rizzo1 Wish we had stayed longer
Great hotel in a great location. From the moment we checked in the staff met our requests and could not have been more helpful throughout the stay. Reception staff and concierges were excellent. Restaurant staff were great and the food was fantastic for a very good price (breakfast expensive though, but very nice). Location could not have been more perfect for visiting this beautiful city. Will definitely return to this hotel when back in Barcelona.
August 14, 2013
Rated 5 out of 5 by MJRCR Excellent hotel and location
We had heard the personnel in this hotel could be pretty aloof if you weren't famous and found the opposite to be true. The staff was friendly and helpful and we enjoyed everyone we encountered. The coffee bar was a great place to start the day.
The location is perfect. Just outside the front door is the heart of the city where all the action is and there are lots of small outdoor cafes with delicious food and and fun people watching. MJ&RCR
November 6, 2011
Rated 5 out of 5 by Skate17 Great staff, location, and breakfast
The staff made me feel very welcome. The room was wonderful. Concierge was very helpful and recommended great tapas restaurants as well as other helpful information. The breakfast was wonderful and the hostess was very welcoming each morning. I highly recommend this location. It is close to the metro, beach, gothic area, and much more. They went out of their way to make guests feel special during the Christmas holiday!
December 30, 2013
Rated 5 out of 5 by RVS8 This hotel has a great location
The hotel is in a perfect location as far as convenience. Located on La Rambla but tucked in far enough to be quiet. Convenient to Plaza Catalunya where all the transportation was accessible to the airport, city tours, and metro. A great central location to the entire city of Barcelona. Walking distance to good shopping, restaurants and many landmarks for the city. The staff was extremely helpful and courteous.
July 17, 2013
Rated 3 out of 5 by srj2000 Pros and cons
The location was wonderful for access to sights and tours. Breakfast was amazing and staff was great to me as SPG Gold/Platinum for life so did not have problems of other SPG reviewers. Wifi reception is a huge problem at this hotel especially for iPhones and they admitted that and that they were looking into another server. Rooms were average and what is with those uncomfortable red pseudo leather chairs.
March 24, 2012
Rated 5 out of 5 by Lovely5 We had a wonderful stay at your hotel in Barceloma
The hotel was in the best location on La Rambla near the a main square, the metro and Aero bus which takes you direct to the airport. It was soacious, very clean and had a comfortable bed! Lastly, the shower was amazing! The staff was very helpful with everything from directions, to making us a reservation for dinner, to removing a spot of oil from my blouse. They were all very kind and efficient!
July 21, 2013
Rated 5 out of 5 by Raffster This hotel ticks all the boxes
On any measure this hotel rates very highly.
Fitness centre, excellent.
Location excellent. Staff excellent.
SPG recognition excellent.
I wouldn't hesitate in staying here again in the future.
June 17, 2014
Rated 5 out of 5 by edmund Very nice location and friendly stuffs
It's a really good hotel, with friendly people. Someone stole my wallet at the airport, and when the front desk found out, she would like to offer me some cash to stay in Barcelona. I was so moved. :) There is only mistake happened, they couldn't verify my SPG gold status. I have to come back to the front desk to tell them I am actually gold member.
January 9, 2014
Rated 5 out of 5 by Rich2809 Fantastic Stay
A great hotel, Very friendly staff, fantastic food. We stayed in the newer part of the hotel and it was stunning. Our suite was beautiful and extremly comfortable. We had a beautiful terrace as well.
They give the guests a glass of cava in the evening to mark the change from day to evening. This is a very nice thing.
Stay here, you will enjoy it.
January 9, 2014
Rated 5 out of 5 by drilou1 This Hotel was very classy
The Hotel's facilities were clean. Thea space was appropiate distributed. I didn't get a good impresion checking inn for some reason I was informed that my room was ready however it wasn't. The gentlemen that we registered at the hotel needs more training with SPG guest.
I will like to thank Vanessa at the front desk for her help to rescue us from the first clerck.
May 29, 2013
Rated 5 out of 5 by C921 Great location
The hotel is located on La Rambla and within walking distance of many attractions. The staff is well versed in English and happy to help. The food was quite good as well. The room is well accomodated and luxurious. Docking station for iphone, etc. TV included English speaking channels. The free wifi was quite slow at times, but is quite adequate for casual travel.
May 29, 2013
Rated 3 out of 5 by Philolegein Not the hotel it used to be
Le Méridien Barcelona has been my go-to hotel in Barcelona for about 5 years now. After this most recent stay, it's time to try a new hotel. They're in the process of a remodel, and I stayed in a Mediterranean Suite. On a personal front, I think the remodel is a substantial step backwards from the previous design of these suites, but individual tastes may vary.
Regardless of that, there were several problems with facilities: wi-fi coverage was spotty at best, in-room Internet didn't work, the in-room coffee machine didn't work and needed to be replaced, I spent fifteen minutes waiting for a concierge at the concierge desk, and the hotel bar closed at 8PM.
Now, it's Barcelona, so one probably shouldn't be in one's room looking for Internet connectivity, and there's better coffee to be had on the streets. Still, given the reputation and the prices, this is unacceptable. I'll be trying a new hotel next time I'm in Barcelona.
March 5, 2012
Rated 5 out of 5 by Mini49 Great Hotel
Le Meridien Barcelona is right at the heart of Barcelona, If you are visiting or in business you can walk to many places. The hotel offer you everything you need for a short o long stay. It has a modern industrial decoration which make it really nice and charming.
The nice little coffee shop in the lobby offers really good coffee and other beverages / food.
August 20, 2013
Rated 2 out of 5 by unclemoney1 Not Starwood Quality
Very spartan room. Lacked normal comfort items i.e.writing paper or pen, uncomfortable chair, shortage of mirrors, index of hotel services. Maid service consisted of pulling covers up only, no replacement of towels and wash cloths or cleaning of glasses or coffee cups.The staff failed to make wake up call and almost caused us to miss our flight.
May 14, 2012
Rated 5 out of 5 by BelCanto55 Wonderful Hotel
Wonderful stay. Hotel location is terrific. We were on the SPG floor in a very well appointed and comfortable room. Despite busy location, room was very very quiet. Housekeeping staff does a nice job and you can see that the hotel is well cared for. Many thanks to Daniel at the front desk who was always extremely gracious and professional.
October 9, 2013
Rated 5 out of 5 by drjad Post Cruise Stay
Just came back from Barcelona. This hotel is located on the very busy La Rambla Ave. in a great central location. No hussle or bussle in the hotel; low key yet very efficent in tending to our needs. The team that works in this hotel are their for you and happy to serve. They do it always with a smile. Would recommed it highly.
May 24, 2012