Rated 4 out of 5 by Pdiddy Only complaint location.
The decor is lovely in the lobby and the room. The staff was very responsive. For shopping and restaurants you have to walk 1/2 mile to a mile. The beach is 5 blocks away.
My suggestion is the hotel have a car to take you to beach and restaurants within a 10 block area.
July 22, 2014
Rated 5 out of 5 by Coleo Great Hotel, Great View, Great Staff
This was my 3rd and best experience at this hotel, mostly thanks to Michael at the front desk who upgraded my room to a cabana pool side room and also sent up a nice treat for my GF who had a rough day of travel. Everyone was very pleasant, the property clean and the stay without any issues. Beds are very comfortable as well.
July 18, 2014
Rated 3 out of 5 by Jane098 It's the little things
I chose this hotel for it's location and the promise of a little luxury during a short vacation in Santa Monica CA. The decision was based on the price per room and website photos. We booked a King suite, thinking the word 'suite' indicated more space and the chance to shut a door to a bedroom. The 'suite' is just a room, nothing more, and quite small at that, the word 'suite' should not be used. While the bed was delightfully comfortable the sofabed for my two children was really below standard, you could feel the springs under the incredibly thin mattress. Not good enough. In addition, the bathroom amenities were a disappointment. Toilet tissue like sandpaper, shampoo and conditioner that could be used for dish washing. The bathroom lighting, while fine for general use, was completely inadequate for make up. The staff were friendly and super efficient however we have previously stayed at other hotels in the area and know that we can get better value for our money. Sorry about that.
July 17, 2014
Rated 2 out of 5 by Carmen1426 Most Expensive SPG hotel, Least satisfaction
Bathroom had towels for 2, with 4 guests. When I called for more towels, the phone rang 50 times with no answer, went down to front desk, very long wait to get there as only one elevator was working, was told 30 min until more towels would be available. 1/4 roll of toilet paper and no additional upon check in. Pool service pleasant, but she was very slow and there was more demand than she could handle. Room was very sandy.
July 7, 2014
Rated 5 out of 5 by Mjem10 Fantastic getaway, great hotel
This property is modern, clean and comfortable with a good vibe. The entire hotel staff provided us with excellent customer service
and the location was ideal for sightseeing, beach, eating and shopping excursions. Overall a very enjoyable experience
On the west side. Will be back!
July 17, 2014
Rated 3 out of 5 by Tylerjulia False advertising
Overall 3 night stay was good, however, we were quite put off @ the beginning, as the website clearly states complimentary self parking. We had sent a message to the hotel in advance of our arrival stating that we would be checking in late. However, when we arrived, we were told our only option would be to valet park($32/day). When we expressed our disappointment we were met with "all the other hotels in the area charge," as well as "our self parking is first come first serve- we would be happy to discount your valet for you at 50% off! " -found out later that 15/day is still quite a high rate to pay, given the location. We realized that there are around 45-50 stalls for self park whereas there are countless stalls for valet...felt a bit scammed. Despite the fact that this was a small issue, we were disappointed with the lack of principle, and felt a bit let down.
July 6, 2014
Rated 1 out of 5 by rv902160 Does not live up to it names
I was very dissapointed at he hotel and lack on customer focus. The hotel rooms are very small and do not have any furniture to accommodate families on vacation with dresser draws. The parking is extremely limited and the staff forces you to pay for Valet parking by blocking the free parking spaces in the garage once they feel it is all occupied. They do not want people to search for parking at the location. Customer services is very poor as do not greet guests with any welcomes, assistance with luggage or catering to personal needs.The pool is very small and not recommended for large parties
August 9, 2012
Rated 4 out of 5 by Ozzie63 HOT HOT but nice
The staff was fantastic and the Hotel was nice. The room was Hot and the A/C would not go lower then 73. Since the beds did not have a sheet to cover yourself you had only the down cover which made it even hotter.
July 18, 2014
Rated 3 out of 5 by Globetraveller Poor Service
My greatest frustration with this stay is that I left my wallet in the safe. The manager on duty would not check the safe once I realized it was gone. I could not return to the hotel as I was on my way to Australia and realized it was missing at the airport. What I really needed was to get the wallet back, and she would not even check. Just said the wallet wasn't there.
November 30, 2012
Rated 1 out of 5 by AnotherDispleasedCustomer Account Services conned me!
This hotel is taking advantage of it's guests!!! As soon as I arrived at the hotel I was poorly greeted and my room was not properly cleaned; they had forgot to take out the trash. I called and complained and they gave me a "$20 food and beverage coupon" as complimentary. Well, I went to to their buffet and used it (food wasn't bad), but they never gave me the credit. I have tried reaching them twice now and the account services department has not even bothered to call me back. Other hotels are much more speedy in these matters. Be careful and don't let these hotels take advantage of you! You are their paying guest, and you should not be held accountable for paying for services you should not have to.
January 10, 2013
Rated 4 out of 5 by Browns26 Holiday
Great place for a holiday
July 19, 2014
Rated 3 out of 5 by Mori Bad Feng Shui & Service needs Improvement
My first room was right by the pool belonging to the condo next door. After asking for a room change, they sent me to a room not yet cleaned. On the third try, the keys did not work. The front desk upgraded me to a SPG room but the demeanor of the front desk manager was not very apologetic. Bell desk, though, was very helpful and efficient
Design of the hallways to the rooms is zig-zag, full of sharp corners leading nowhere, which is disorienting. Hard to change bad architecture! Elevators are also slow. I would look around at other options in the area before staying here again.
May 9, 2012
Rated 4 out of 5 by snoboarder Hotel has a great location
I stayed at this hotel for three nights with my wife and 3-year old daughter. The room was comfortable. The staff was very helpful. I used the valet service and they were always very helpful. Location was great. You could walk to the Santa Monica pier, malls and beach. The hotel also has easy access to the 10 Freeway and PCH. The pool is small but worked great for my daughter. The lounge chairs at the pool were comfortable as well.
June 26, 2014
Rated 5 out of 5 by Emmy67 Very Classy
This is a very classy hotel. The staff is always ready to help. The location is excellent, and has a feeling of a boutique hotel. I stay here every time I am in Santa Monica.
July 14, 2014
Rated 1 out of 5 by judi414 Very disappointed!
This stay was a disaster! My reservation and deposit was lost. I had a copy of the paid deposit and it still took hours of phone calls to try to straighten things out. Still waiting for my credit card to credit me the $525 deposit that went lost.
The valet service was terrible. My car was lost twice. I waited 30 minutes each time and was late for 2 important events.
Wedding music blasted until after midnight thus causing loss of sleep.
June 25, 2014
Rated 1 out of 5 by David1111 the worst hotel in the SPG group
I've stayed at my share of hotels around the world and I would have to say that this is the worst of them all. Even thinking about all of the things that went wrong at this hotel makes me upset so I won't get in to it here, but suffice it to say: from check in (when I got the wrong room) to check out (no invoice sent to my email addresss like every other SPG hotel), this was pretty much an embarrasment to the Starwood brand.
June 26, 2014
Rated 3 out of 5 by Nado29 Too expensive for what you get
I recently stayed at this property with my family, The room was nice, but it smelled like cigarette smoke. Additionally, the bathtub was not clean. Overall, I would rate it average, which is unfortunate for a Le Merdian hotel level and for the price you get too expensive.
January 2, 2014
Rated 5 out of 5 by Radi Delfina Santa Monica
We enjoy staying at the Delfina when we travel to LA
July 16, 2014
Rated 5 out of 5 by Jeanette1234 This hotel needs to improve its fitness equipment
Fitness equipment is in bad shape.
July 16, 2014
Rated 4 out of 5 by RK1190 Amazing location
Great location, facilities and ocean views
July 14, 2014
Rated 2 out of 5 by Richie09 Bad experience
Prior to our visit I asked for a room not facing the construction site. We were given a room facing into private accommodation . We were next to the emergency exit which was used by smokers even though the hotel is non smoking.
Below us was a gated entrance which was used for the private accommodation and banged all night. We did complain but nothing was done about the smoking. The reception staff were very unfriendly and could not answer any of our questions about the surrounding area. Lots of noise due to construction.I could go on but it would take too long.
September 13, 2012
Rated 1 out of 5 by jl22 Inconvenienced
I was in town for a family wedding and a water pipe burst a few floors down so we had to change rooms. After waiting for a few hours and missing out on some events for the weekend the room that we were put into was not a preferred guest room. The crib for our infant barely fit after we moved around the furniture and had to placed right up against the balcony door making that unusable. The closet was tiny and our luggage so we had to scatter our luggage out in the room. And our old room was near family who was helping us with the baby and our new room was not.
March 15, 2013
Rated 2 out of 5 by JoeMamma Disappointing
Rooms need upgrade.
Trying but failing.
Maybe in a coupla years, but now? Nope.
October 22, 2011
Rated 5 out of 5 by msdc Good location in Santa Monica
Enjoyed our stay in a suite for two nights. Good proximity to beach and some restaurants. Nice room and very pleasant and helfpul staff, though self-parking is overstated and generally not available. Overall, recommend the hotel as a good spot to stay near the beach in Santa Monica though be prepared to pay for valet parking.
June 29, 2014
Rated 3 out of 5 by Cheff This hotel is well located
Close to many good restaurants and the Santa Monica activities but not so close as to be in the frenzied, crowded section. Our room was in the front of the hotel so we couldn't leave the deck door open due to loud traffic noises. In the future we will request a quit room.
July 1, 2014
Rated 1 out of 5 by valley07 Very Disappointing
- Elevators were consistently broken
- Internet was down daily
July 9, 2014
Rated 5 out of 5 by 1964 Good hotel
Room was great, spacious and very clean. Staff very polite and chatty. Only negative no free Wi-Fi in room and hotel slightly out of main tourist area.
July 5, 2014
Rated 4 out of 5 by smc31 Stay met our needs!
Overall stay met our needs and were very accommodating! Staff were very helpful to all of our wedding requests and then some! Only issue I had was upon check-in - Front desk wasn't as pleasant as other Starwood properties. I'd originally requested prior to check-in if they would be able to accommodate for a king bed vs a double simply because husband is well over 6'5" and as a Gold member, I've been able to put in these requests in the past at other properties which they've been helpful on. The front desk simply did just as the original reservation was, that was it. I had to speak with another rep in order to be heard and even had to mention we were part of a wedding party. Thank you to all of Le Méridien Delfina Santa Monica that made the bride's stay an excellent one!
April 30, 2014
Rated 2 out of 5 by Kendra127 Not Happy
As soon as I entered my room there was an odor. I'm not sure if it was the air conditioner or the rug. One of the elevators was out of service during our stay so we had to wait a long time whenever we needed to go out. One day while I was getting dressed, I heard someone trying to come in my room. The inside latch that I used prevented the staff person from entering. There was never a knock or even a polite apology for her rude behavior. I was surprised that the pool was so small for such a large hotel. Overall the hotel was a huge disappointment.
September 5, 2012
Rated 4 out of 5 by jchiguy1 Stylish and Comfortable
This hotel is nicely renovated, with lovely public spaces, clean, stylish, comfortable rooms and excellent, attentive service. Valet parking is especially notable. Location is fantastic. Good Platinum recognition.
The only real negatives are the gym, which lacks sufficient weight equipment and the Club Lounge, which is way too small for the size of the hotel and inconveniently located off the pool. It was also out of Diet Coke for the entire length of our four night stay. Other than those relatively minor details the hotel is highly recommended.
March 6, 2013