Rated 3 out of 5 by LouiS99 All round good service except for the porter / door man
- Concierge was extremely helpful, providing suggestions and advice to our travel plans.
- Thai restaurant is great
- Housekeeping ensured the room and toilets are very clean
- Extremely dated room decor
- Given a room on a smoking floor despite the reservation was for non-smoking
- Door man / porter messed up the entire experience on our departure. How did an established hotel allow a taxi which refused to charge by meter, to pick up their guest? Last I've checked, it is against the Thai laws for taxi drivers to not use the meter.
November 23, 2012
Rated 4 out of 5 by JDK1 the hotel has great services
Hotel staffs are excellent!
November 23, 2012
Rated 4 out of 5 by sidney914 FEEDBACK
I expected the room in this hotel is big but it isn't!
The amenities are cheap stuffs and there's no ventilation for the bath room. Fortunately, the bed is very comfortable and the breakfast is good on the quality. I like the big round bread very much.
There are only 4 lifts and very slow.
November 22, 2012
Rated 4 out of 5 by Otezel Extremely attentive staff that makes you feel welcomed everytime !
Whilst my overall experience with this hotel is well beyond avarage, the lifts and waiting time during the peak hours was not up to the par.
November 18, 2012
Rated 4 out of 5 by Vincentpang08 This is a nice hotel
Nice room, nice location, good value.
November 16, 2012
Rated 5 out of 5 by NovemberGuest Room was not prepared, customer information was not updated
I flew in from Ho Chi Minh city via bkk to Singapore and stay for one night. Room was not ready. Customer information was wrong and I have to clarify and proof my SPG status despite showing them a valid SPG card which was so exhausting after multiple trips. I always have very good experience staying at plaza athenee and islooking forward to stay there but unfortunately not this time!
November 16, 2012
Rated 5 out of 5 by APAC Excellent
First class hotel with first class service
November 15, 2012
Rated 5 out of 5 by Chris78 Brilliant
It's just such a blessing to arrive in a city and have too many choices where to stay because all the SPG properties are AMAZING!
I will be back!!!!
November 11, 2012
Rated 5 out of 5 by RogerB Fabulous hotel, meeting all expectations
Spent 7 nights in the hotel and cannot find a fault to report! Great location, facilities, food, staff etc. Would highly recommend for any stay in Bangkok.
November 9, 2012
Rated 5 out of 5 by Michael2727 The staff here is AWESOME!!
From the moment you walk into this hotel the friendly staff will do whatever they can to make your time in their hotel as enjoyable as they can. From remembering your name and addressing you in person to remembering your last drink order. The staff here is AWESOME is the best way to describe those who work in this hotel.
November 9, 2012
Rated 5 out of 5 by gfunk Fantastic Staff and Management
The staff at the Plaza Athenee were the kindest and most professional Hotell Staff I have ever encountered. Also, the food at the breakfast buffet was excellent, and we also enjoyed wine and cheese evenings at Le Glaze. Confirms my opinion of Le Meridien as the top luxury hotel chain in the world.
November 3, 2012
Rated 5 out of 5 by Eric777 Excellent hotel
The staffs at this hotel is superb and very friendly. Excellent service and great business location. I highly recommend this hotel to anyone coming to Bangkok.
November 3, 2012
Rated 5 out of 5 by HappyBrit Excellent Hotel
This is one of the best Starwood hotels. The service provided is excellent, especially in the Club lounge, Pan, Stefan and every one else takes extremely good care of their guests and make them feel very welcome. This was my third visit to the hotel and have every intention of staying again as soon as I can.
November 2, 2012
Rated 5 out of 5 by Thailandbob Always a Pleasant Stay
I have stayed at the Plaza Athene at least 20 times over the past 8 years and have always been satisfied with the service, room quality and exceptional value for money. I travel around the world and stay at many 4 & 5 star hotels and do not know of too many other hotels which stack up with the Athene.
November 2, 2012
Rated 5 out of 5 by DBUSA Great Staff!
The staff were wonderful! A girlfriend and I were sightseeing alone in the city, and the staff could not have been more helpful or kind. They assisted with tours, taxis, currency exchange, meals .....everything! The restaurant was excellent, rooms great. A beautiful hotel. All in all a wonderful experience thanks to the staff.
November 1, 2012
Rated 5 out of 5 by ANC34 Tried and Tested
This hotel has always been an excellent hotel. The staff on all levels always exceeds all expectations - that is why we return to this property regardless of any other new Starwood openings around town. Staff like this are - well - basically priceless. Thanks again to the Front Office staff, Suchada for her excellent leadership and staff. Also thanks especially to Pun and his Executive Club team supervisor Nomo - and their countless support staff for making this one of the best exec club levels around. Last but not least, a thank you to the Exec Management staff for getting to know your guests personally...a practice certainly not common among upper management! PS pls bring back Soundscape....your elevator sounds like a some bar in Patpong.
October 26, 2012
Rated 4 out of 5 by KingKong Good stay
The reason why I rated the overall stay at 4 is becouse of two incidents which was really a put off especially when you are on a vacation. The attendant manning the concierge desk was very rude. I was not carrying my room key once (both the keys were with my wife) and I requested his help to let me go up the lift. This was made such a big issue as if I have committed a crime. Second: I requested a cab at the hotel enterance. When I was about to board the cab I was rudely told that I was second in the queue while there was no one else standing at the enterance gate. I had no intention to break the queu but how would I know that there is a queue if there is no one else standing and without me being told that I am second in queue.
Apart from these two stray incidents we had a very good time at Plaza Athenee. Great and clean room, great breakfast, freindly (except for 2 service) staff.
October 25, 2012
Rated 5 out of 5 by kkwong good hotel
very good hotel for staying in bangkok
September 26, 2012
Rated 4 out of 5 by jll888 Don't forget to enjoy your complimentary coffee
The hotel offer a complimentary coffee for two at their Glaz Bar, don't missed out and you can find your voucher in the pouch inside your room.
The coffee session was nice where the Glaz bar provide a very nice atmosphere for us to enjoy.
September 24, 2012
Rated 4 out of 5 by Briani Sometimes very good, sometimes only average
This is my 8th or 9th visit to this hotel as an SPG preferred guest. Our visit this weekend was the worst so far. An interconnecting room on floor 17 with noisy guests made for a comfortable night's sleep being almost impossible. The absence of a Proper coffe maker and DVD player, as we have had in previous rooms, made the visit even less pleasurable. The hotel was the busiest we have seen it and this made the usually quiet breakfast impossible- the queue at the 'egg station' was too long to wait for. The entrance remains spectacular, but the rooms are beginning to look a little tired. Front of house staff are as efficient as ever. Overall, still value for money, but some minor points worth considering.
September 19, 2012
Rated 5 out of 5 by Guamese Awesome
Truly enjoyed my stay... Great staff and room!
September 14, 2012
Rated 3 out of 5 by Kmar Good location but rooms need updating
Lobby and pool very nice
Breakfast (but we had to pay since we booked with Spg points)
Rooms are very old outdated
Elevators were getting repaired and we lost power in our room
Wifi we had to pay for
Overall good location and loved the pool area. The staff was extremely helpful. No notice of being SPG member.
September 13, 2012
Rated 5 out of 5 by jll888 Great hotel with great staff
I got priority upgraded to Royal Club room as the deluxe room were fully booked. Room was spacious and comfortable. Staff was helpful and the turn down service was good.
Convenient location as it was near to Phleon Chit BTS.
September 4, 2012
Rated 5 out of 5 by Mylo Enjoyable Stay
Had a great stay here. The live band is entertaining & much enjoyable. Club lounge services are friendly. Had a great laugh.
September 3, 2012
Rated 5 out of 5 by Stanumz The staff hospitality is top notch.
Not to comment on the facilities, as I believe SPG always maintain a strict standard for all their facilities. A big kudos to the staff of A Royal Meridien, Plaza Athenee, Bangkok as they have shown high level professionalism in managing my company's event throughout a long 3 days, with approximate >50 delegates encompass from 5 different countries. From the front desk to banquet, the staff has always greeted us with a big smile on their face and attended our requests with much attentive, despite in several occasion of communication difficulties in lieu to different culture.
September 2, 2012
Rated 5 out of 5 by PSYG Friendly and Helpful Staff
All the staff I met were helpful and friendly. Breakfast was good and the room was comfortable.
September 1, 2012
Rated 4 out of 5 by okwong Heartful and great services with convenient location
If free Wifi be provided to the guest will be perfect. It's strange that only ONE HOUR complimentary wifi PER STAY.
August 31, 2012
Rated 5 out of 5 by GMCfromCA Another wonderful experience
As usual (fourth visit) Plaza Anthenee exceeds expectations on all levels.
August 31, 2012
Rated 4 out of 5 nice hotel - top personal service
This hotel met all my expectations although the room fit-out is a little dated. Also, as pointed by someone before, there was a slight smell from the aircon which was only obvious on entry.
Good bed and bathroom.
We were given a room at the 20th floor upon request without any problems. Management and staff were very friendly and concerned about our wellbeing. Good service!
Did not sample food or bar, but prices appeared excessive, compared with what you can get outside.
August 28, 2012
Rated 3 out of 5 by jasonwahaha honeymoon trip but just perpare 1 toothbrush
everything is good, however king bed room is just combine 2 single beds and just prepare 1 toothbrush in room.(i left a honeymoon remark already)
August 24, 2012