Rated 5 out of 5 by andy252 Front desk woman rude, rescued by manager
We arrived in Barcelona on an early flight from JFK. I had called the Platinum Concierge desk informing them of this and that I'd like to request an early check-in. All was well till we arrived tired, dirty and told by the very rude girl at the desk that early check-in was only a request and not guaranteed. Yes, of course, I knew that, but that gave her NO permission to be rude and condescending to us. I gave her my credit card and she flatly said, "I don't need that now - we are full and I cannot give you a room." I knew they were not " full" as the Platinum desk said that property was around 80% occupancy that night, and I also checked upon landing, and there were plenty of rooms available for the previous night - empty rooms. About the time I was ready to strangle a front desk worker, in walks Salvador Batlle, a manager of the hotel. He clearly overheard from the back what was transpiring at the front desk. He immediately stepped forward and took over what was turning into an ugly situation. In less than three minutes, he took my credit card, checked us in and had given us the Platinum upgrade to a wonderful room. So, I thank you, Mr. Batlle; you saved the day, and please release the rude, rude girl on whom you intervened.
Everything was perfect after that almost lost check-in Room was great, service was perfect and location could not have been better. I personally gave Mr. Batlle a thank you note upon leaving. I look forward to staying here next January, and would not even consider another SPG property in Barcelona.
November 21, 2014
Rated 5 out of 5 by Sharon20 The hotel staff exceeded our expectations!
We had a wonderful stay at Le Meridien Barcelona while we visited our son who is studying abroad in Barcelona. The staff was courteous, welcoming, and responded to our questions and requests. The concierge staff was exceptional - we were assisted with booking reservations for a theater show. No request or question was left unanswered. The daily buffet breakfast was delicious and the staff very welcoming and attentive to our needs each morning. The staff provided us with a power converter which was a life saver for us. We highly recommend the Le Meridien!
March 19, 2013
Rated 4 out of 5 by crazy4travel Service varies greatly
After 10+ stays here over the last 5 years, my take is that it's a popular hotel, great location and one of only a handful of 5 star hotels in Barcelona = inconsistent experiences for SPG members. Push a little for perks, keep expectations in check, & enjoy everything Barcelona has to offer.
The hotel remodel turned out beautifully: I'd call it contemporary, artsy and warm while preserving a great old building. Rooms are very comfortable, large bathrooms with high-tech nightlight system that senses when you need to get out of bed in a dark room.
November 29, 2012
Rated 4 out of 5 by WMCOLMES14 location, staff, and room great
couldn't get a better spot as a tourist, right on La Rambla, moments from Placa de Catalunya. People watching central! Also, both tourist bus lines start from here, so you can see all of the city quickly and cheaply. I got around a lot walking. Very safe. Friendly staff who spoke English very well. Room was in the back of the hotel, so you trade the view for the quiet. modern room, and I liked it very much. didn't do the restaurants or the gym. maybe next time. The only minor peeve I had was that as a Platinum Member, I did not get an upgrade.
January 6, 2012
Rated 3 out of 5 by SEEE PERFECT LOCATION
1) PERFECT LOCATION.
2) CENT ONZE SERVES GOOD FOOD WITH COMPETITIVE PRICE
3) HOUSE KEEPING NEEDS IMPROVEMENT.
REPLENISHMENT OF TOILETRY WAS INCONSISTENT - EITHER WITH FEW TUBES OF SHAMPOO BUT NO SOAP OR FEW TUBES OF SHOWER GEL BUT NO CONDITIONER. WEIGHING MACHINE NOT WORKING WELL. THEY HANG BACK THE TOWER WE THREW ONTO THE FLOOR !
4) BATH TUB TOO HIGH UP AND SLIPPERY.
NEARLY FELL DOWN WHILE BATHING
5) SPA - NOT WORTH TRYING
October 16, 2014
Rated 1 out of 5 by SuziQ99 Location only good feature
The only good thing about this hotel is the location. Accommodations were less than expected. Room was clean and adequate. Staff seemed to be all about how much can they gouge. We had an additional guest join us and needed to change our accommodations from 2 people to 3. We were charged almost as much as what another room would've cost. There wasn't any empathy or considerations for our additional costs. Our room wasn't ready at 4pm even though checkout is noon. As consideration we were offered a cocktail while we wait. We were walked to the lounge and treated like we were inferior. The cocktails were limited to a 3oz cava or a 4 oz beer. Parking was limited and difficult to access. No fitness center or pool or similar facilities. Not worth the $300/night price tag.
August 19, 2014
Rated 5 out of 5 by GoWithGrace Perfect Barcelona Hotel
We stayed here for two nights during the biggest festival of the year and after a two week private car tour of Spain. Le Meridien was perfect from arrival to departure. The location is ideal for walking about Barcelona. The staff was attentive, friendly and knowledgeable without exception. We arrived early with another couple, and the desk manager made arrangements for us to check-in despite our early arrival. the hotel is beautiful, bright and modern. The room was bliss with a great bed, bathroom with lots of space and a fantastic shower. The festival parade passed right in front of the hotel, and we watched it from the lobby. Taxi to airport was less than 30 minutes, 38 euros early Monday morning. Le Meridien in Barcelona is Starwood perfection.
September 27, 2012
Rated 5 out of 5 by sandoura Perfect in all aspects.
I don't know what to start with: location or staff friendliness or room decoration or, or.. everything was more than perfect.
From Elisa Barral, the General Manager, to Ana Miguel, the PR Manager to Salvador Battle, the Assist. Front Office Manager, to the concierge Christian, they were all so kind and professionals that they made our stay an unfogettable one.
I really thank them all, especially Salvador who convinced me to make a very good deal through an upgrade.
I look forward to coming back to Le Merdien Barcelona as soon as I can.
March 22, 2014
Rated 4 out of 5 by mreiter Well located
Had a very pleasant stay at this hotel
November 10, 2014
Rated 2 out of 5 by IZMI Disappointed SPG member
The experience was mired from the time I checked into the hotel as the key card was not able to open the door to the junior suite I was given. I waited almost 20 minutes for maintenance to arrive while I was still standing outside my room with my luggage. It took the staffs almost 30 minutes to resolve this. The service personnel was completely not service oriented, I called for laundry service the following morning and my laundry s not picked up. It took a strong complaint to get my laundry picked up and delivered on the same day.
September 14, 2013
Rated 4 out of 5 by Terry57 This hotel overall is good BUT
twice during my stay my room key card was deactivated. The second time the front desk representative sent security with me to my room to check my identification before reactivating and returning the room key. AT NO TIME did anyone apologize for this inconvenience and humiliation! When I emailed the hotel manager to bring this to her attention, I STILL DID NOT RECEIVE AN APOLOGY and instead received an email to submit this review. All I received were excuses for why my room key card may have been deactivated. This is unacceptable. I could understand if it happened once, but twice! Is it a Spain thing that customer service representatives offer no apology and instead make a patron feel like a criminal??? For this reason, I would NOT recommend staying at this hotel.
October 18, 2013
Rated 5 out of 5 by KyleJ66 The staff here is outstanding
This hotel is a in great location and a very nice facility. However, what sets this apart from all of the other hotels I stayed at on this trip was the staff. They were exceptionally friendly and helpful. It happened to be my birthday while I was there and the staff even sent me a bottle of cava to my room to celebrate.
The only thing I didn't love was the bathroom which is encased in glass. It is not ideal when you are staying with family members.
Overall though, I loved this hotel.
Thank you for a wonderful stay!
November 3, 2013
Rated 4 out of 5 by Katz28 Hotel has great location
The hotel is located in the heart of Las Ramblas which was great for tourism. There were many restaurants near by and shopping stores. The staff assisted with a map which was very helpful.
The room has a very nice layout, comfortable king size bed. Not much great of a view from our room. The bathroom was the best of the room. Nice shower, and there was a TV in the bathroom too.
The hotel has its own floor for SPG guest which I guess takes back on offering better rooms with greater view.
August 23, 2014
Rated 5 out of 5 by Lindsay00 Spectacular Spain
We recently traveled for two weeks through Portugal and Spain. Truly, a wonderful experience for a mom, dad and 10 year old boy. The highlights included the sights, foods and scenery. However, I think it was the comfort of finding the Le Meridian in Barcelona that really made our trip spectacular. We were warmly greeted, allowed to check in early (great after an early am flight!) and were in an amazing location for the Three Kings Day celebrations. The staff was wonderful and we would love to be back again, now!
January 14, 2013
Rated 2 out of 5 by srock2013 Very Poor Wifi
Your Wifi is unusable unless you are sitting in the lobby. Thank goodness I was able to get it free of charge because of my SPG gold status, but the coverage of your Wifi is very, very poor in the rooms and the "high-speed" internet needs to be renamed. It was incredibly slow. I work as an engineer at a top network vendor, so I am knowledgable on the subject. Network upgrades are a must.
La Rambla is disgusting. That is not the hotels issue. I chose the location willinging, but not knowing how trashy it is.
July 30, 2013
Rated 5 out of 5 by DanInDC Excellent Hotel, Friendly Staff
Front desk always greeted us, which was several times a day, every day. Lazaro was particularly helpful during check-in, offering a variety of suggestions for activities day and night, and even mapping them out. This was all before we got a room key! It was really great to have apples available on our floor all the time, as we otherwise had very little in the way of fruits or vegetables whilst in Barcelona (not a complaint... iberico is awesome!). Room was spacious, bathroom was well appointed, even had a bit of a view on to the side street. Right in the middle of the action of La Rambla, but still kind of feels secluded. The bar, which we visited a couple times, was enjoyable for a drink or two. The coffee bar in the morning was also appreciated and the coffee itself was good.
February 10, 2014
Rated 4 out of 5 by Grego Business Trip - Extended for Pleasure
Arrived at this hotel mid week to stay until Saturday. Immediately recognized my Platinum status with upgrade to a suite overlooking La Rambla. Staff friendly and accommodating. Nice enough that I extended my stay by 1 day to see Barcelona and there was not problem extending the stay in the upgraded room. Cooking demo with lunch was a plus and an excellent way to meet others. Thanks for the invite! Knocked off a few points due to very poor internet service/accessibility which impacts the business traveler.
January 25, 2012
Rated 4 out of 5 by SteveL Friendly Staff
This hotel is wonderful. Great location (although a lot of street activity at night), friendly staff, tasty food and clean and modern facilities.
The staff is the one element that stands out to me. They were mostly pleasant and friendly, made eye contact and were always there to assist. The food was wonderful (but it is better to get out and eat in such a beautiful city.) The gym was smaller, but updated and my room was very nice and great water pressure in the shower.
Terrific hotel and would come back.
April 25, 2012
Rated 4 out of 5 by Jeff65 Interesting Experience
First night in hotel the air conditioning was turned off at 7pm, per hotel policy apparently. My room was uncomfortable despite a hotel provided fan. After much complaining, the hotel manager, Walter, phoned the next morning and was extremely responsive and apologetic. The hotel changed their policy and maintained a/c 24 hours. I was astonished and thankful. We happily remained for the balance of our reservation. This was an incredible display of customer service and I highly recommend this facility.
May 22, 2013
Rated 4 out of 5 by Lexi5678 Great location, nice room
Overall I'd recommend this hotel. My husband and i stopped in Spain on the last leg of our trip. The hotel is right off of Las Ramblas - perfect location. They recognized my Platinum status but no upgrades (which seemed to be a trend in Europe). My only feedback is when it comes to the concierge. The woman who we dealt with (can't recall name but thin with blonde hair) was extremely rude to us. We asked for help finding the Segrada Familia and we seemed to be inconveniencing her. She spewed out public transportation directions without even considering that we were new to the city and when I asked her to write them down she seemed shocked. We stay at a lot of Starwoods being platinum and this is a nice hotel. I just wish those sorts of incidents wouldn't happen. Overall though a good stay.
October 27, 2012
Rated 2 out of 5 by RheaSue Disappointing Room
Our room was dingy and sparse.
The bed had two cots placed together and the metal legs extended outside the beds causing us to stumble over them many times.
There was a metal strip separating the carpet from the bare floor. it had a sharp edge standin up in the middle which proved to be another hazard when walking across it.
The water in the bathroom sink backed up whenever we turned the taps and barely went down the drain.
This was far from the elegant accomodations that we expected.
July 7, 2014
Rated 5 out of 5 by Teledano Loved it!
Everyone at the Meridien was super helpful and friendly. Although requests sometimes took a few extra minutes, we thoroughly enjoyed our stay and the convenient location of the hotel to all of the major attractions in Barcelona. Our room was attractive and very pleasant. The light switches were confusing but manageable. This was our honeymoon and our stay here added to a great trip, although the absence of a pool was mildly disappointing. The hotel did not disappoint us at all.
July 22, 2014
Rated 5 out of 5 by jogger16 Wonderful experience
We were staying at Le Meridien Barcelona on an SPG Award, and we were upgraded to a junior suite on the top floor away from La Rambla. As a result, the room was spacious, well-appointed, clean, and very quiet. The check-in staff spoke perfect English and were friendly, welcoming and knowledgeable. The concierge, though often busy, was helpful and knowledgeable. Although the location was good being near sites that we wanted to visit, negotiating the crowds on La Rambla became a bit of a chore.
May 2, 2012
Rated 3 out of 5 by PamnJ2 Little value for the price
Considering we paid what we consider "top price" for our room, we did not receive value. Upon arriving & finally settling into our room, the toilet & sink were non-functional. After several visits, the plumber was able to fix the problem (over 3 hrs). We were there for several days & after the 1st couple, we had to call & ask for missing items (face cloths, water bottles, etc.) regularly. The lobby is very limited space-wise & often the wait for the concierge service was 20-30 minutes.
May 21, 2014
Rated 5 out of 5 by Merlin2286 Very well appointed hotel
We were very impressed with the reception we received from the bell staff and the front desk as soon as we checked in. We were also very impressed with our suite which we used one of our suite upgrade certificates to upgrade to. The location is situated right on La Ramblas which is the busiest area in town. The breakfast was also very plentiful with many options to choose from. I highly recommend this hotel for future stays. The fitness room is a little small but it did not bother us.
November 8, 2012
Rated 5 out of 5 by Hapagal19 Location Location Location
I spent 3 nights at Le Meridien recently and couldn't have picked a better location. It's on a side street off the hectic Las Ramblas. The rooms were small but well-appointed. Loved the space in the bathroom, and the rain shower head was a nice treat when showering. I wish there were a bathtub though.
The staff was very attentive and friendly. I must commend our concierge who patiently set up tours and activities, set up dinner reservations, and drew out directions on the map for us.
April 29, 2013
Rated 5 out of 5 by Pat49 Perfect location
Wonderful hotel perfectly located on La Rombla. The staff was amazing from the start, beginning with making the reservation and arranging pick-up at airport . The room was modern ,sleek in design,with very comfortable bedding. The concierge was helpful with suggestions for touring the city and with purchasing tickets. The breakfast was yummy. Checkout was easy and again they arranged transfer to the airport for us. I will stay here again when I return to this fabulous city.
May 14, 2013
Rated 5 out of 5 by BarryO Receptions Friendly Assistance On Arriving
I must say that for some reason I forgot that the hotel was part of the Starwood Group and on noticing a sign at the reception and then informed the young lady I have been a member for many years was so impressed with her ability to assist us in booking in and helpful advice as we had been driving by car for the last 8 hours from France we were made to feel welcome before we even went to our room, I woold only stay at this hotel in future if we return to Barcelona.
December 9, 2013
Rated 2 out of 5 by svener22 Sleep Comfort
A very high priced hotel to pay for in-adquate sleep comfort. The bed was so close to the floor I felt I was sleeping on the floor. It appears all the rooms are all the same as they do not incorporate a box spring in any of their beds. For anyone that is disabled it is very difficult to get out of bed. I personally went 3 days without sleep. I believe on the 3rd day a sheet of plywood was put under my mattress to stiffen it. Can you imagine!
July 14, 2014
Rated 4 out of 5 by Lobster Fabulous Attentive Staff
The staff at the hotel exceeded all expectations. The common areas are lovely. The bathroom is great with both a rain shower head and regular shower head.
The room itself is a little on the small side, but beds are very comfortable. When they saw that I didn't like the down quilt, they made the bed with an extra sheet - that has never happened before. They replaced the Starwood preferred guest water each day.
Room was spotless and the location can't be beat.
October 25, 2012