Rated 5 out of 5 by suncisco Wonderful stay
I had an excellent 5 night stay here in Feb/March 2014. The facilities and staff attention, including outstanding meals, room cleanliness and overall attractiveness of the resort, were outstanding.
In particular, when I was unlucky to become unwell during my stay and had to access the hotel clinic, the service was amazing - I was quickly seen, and then an appointment for me to see a doctor on-site the same morning was made, and then I had nothing but outstanding service from a lady called Song at the front desk of my section of the resort who did everything she could to assist.
Thank you so much. I will definitely be recommending your resort to others.
March 4, 2014
Rated 5 out of 5 by AnnandBill A Relaxing Week
The hotel is set in a wonderful location with various local amenities and iconic buildings all around. The hotel grounds and beach are excellent and well maintained. The attentiveness and helpfulness of its staff is a particular feature of the hotel.
March 5, 2014
Rated 5 out of 5 by Peter98 Beach hotel with extensive grounds
Hotel has excellent facilities, with extensive grounds, many restaurants, 3 swimming pools and direct access to beach. Staff are extremely helpful. It is situated next to Marina but with cheap taxis it is easy to get around Dubai.
March 5, 2014
Rated 5 out of 5 by AlisonBB Pure relaxation
Just had our second stay at this excellent hotel. The facilities are fantastic including the wonderful choice of restaurants. The gardens and beach area are beautifully looked after and the staff are so positive and helpful. All this results in a truly relaxing holiday experience. Thank you.
March 3, 2014
Rated 4 out of 5 by Amr78 True resort facilities
*Great facilities from water sports, beach & pools.
*Tasty in room dinning menu, for all meals morning to night.
*Proximity from JBR is just perfect
Worst Beach service ever, either under staffed or not focused staff
Refurbished rooms are not complete, yet still accommodate guests in them.
March 3, 2014
Rated 5 out of 5 by Sherlar48 Superb, as usual!
This hotel is staffed with the most courteous, friendly and professional personnel in the UAE. Of particular notice are Mr. Elroy and Mr. Christian of the Club Room restaurant and Mr. Husain of the Pool and Beach staff. Also Ms. Ivy of the Registration group. All are superior at their jobs, without exceptions!
Thanks to all the staff for another wonderful stay at this hotel!
February 28, 2014
Rated 5 out of 5 by Tim1949 World's Best Practice Hotel
From the moment of checking in to the moment of checking out, this hotel is faultless.The first class facilities are only matched by the warmth and efficiency of all the staff. From the houskeepers to the waiters/waitresses, bar tenders, concierges to management lower middle and upper, attention to detail and execution of service is an exemplar to any other hotel.
Assistant Manager Guest Services Eddy was particularly noteworthy, nothing was too much trouble in arranging our many outings dinner bookings etc.
The hotel's manager should be proud of his team and the way he has trained his staff.
I will certainly be returning. This hotel has exceeded all my expectations
February 19, 2014
Rated 5 out of 5 by Foxxx Great Beach Resort in Dubai near the city
This 5 star hotel with really 5 star service has one major big plus and that is the great garden and beach front location. There are 3 big pools, more than enough sunbeds (with thick matrasses) and the beach is great. Their are 4 pool/beachbars with excellent service. Great staff, I've been to all 5* beach resorts in Mauritius, Ibiza, Maldives, Asia, USA, but these people know what service is.
We stayed in the brand new Superior rooms (right tower), they are great.
Complimentary airport pick up with BMW limousine was also very nice.
Free shuttles with the Grosvenor house where you find restaurants / clubs like Buddha, Torotoro, Sighartha, Embassy. very nice.
February 17, 2014