Rated 5 out of 5 by paulio better each time
we went out on a rainy afternoon and came back muddy. it would have been nice to be able to wash our feet before going back up to the hotel entrance stairs. It would also be nice if the poolside villas had pool towels so we didn't have to use our bath towels. otherwise, it gets better each time I return.
October 21, 2013
Rated 5 out of 5 by ErikCS Exceptional!
The facilities from fitness centre, restaurant, accommodation met my high expectations. Tina and her team were most hospitable - especially Fon. The customer service was truly exceptional professional and pleasant. My stay couldn't have been more comfortable and relaxed. Well done!
October 15, 2013
Rated 4 out of 5 by tuhin482 great experience
good sized rooms, facilities,though door locks could do with a change.good breakfast choice , staff attentive particularly Nuning .
October 13, 2013
Rated 4 out of 5 by Culturesponge1 Le Méridien Koh Samui Resort & Spa
We stayed here in September 2013 & booked a plunge pool room which was well appointed & exuded plenty of local influence & charm. The bed was king sized with loads of feather down pillows, both of which we found too soft but this is obviously a personal choice. The plunge pool was a good size & centrally located in the floor plan adjacent to the open air bathroom & shower, taking full advantage of the consistent tropical warmth. The negative here was the mosquito's but regular mosquito coils & citronella candles placed by cleaning staff & evening turn down service were a good attempt though not fully effective. The wooden door frames with rustic bronze slid locks did not seal the door openings enough to prevent mosquito's entering the sleeping space throughout the night which was not particularly satisfactory. Generally the room was good.
The staff throughout the resort were excellent providing attentive, though not suffocating, customer service creating a relaxed & friendly environment which complimented the tropical paradise experience. The spa was a pleasant a highlight with quality treatments & products providing a broad range of services & packages. The grounds & general layout are compact & well maintained but steep steps & narrow paths are a detractor.
The low point of the stay was definitely the food. The breakfast was average in both quality & range while the general menu choices over the full spectrum of lunch, dinner, pool side snacks & all day dining were limited & unimaginative at best. The quality of presentation & taste did improve marginally with al le carte.
We have enjoyed other SPG resorts over the last 2 years including Laguna Nusa Dua (Bali) & The Westin (Lankawi) which I have referenced as touch stones in considering my review of this resort & I would rate both of these experiences as superior to Le Meridien across the board. We are not completely dissatisfied with our recent experience especially in consideration of the warm & welcoming Thai hospitality but we are comfortable with ticking this destination off the list with no burning desire to repeat it.
September 26, 2013
Rated 5 out of 5 by ARNY Amazing Hotel with Great rooms for a Laid back vacation
My wife and I had a wonderful stay at the Le Meridien in August 2013. The hotel is well appointed and feels like a boutique hotel rather than part of a chain. the hotel was very laid back and never seemed crowded - we almost always felt that we were one of the few people in the hotel. U generally saw more people in the morning at breakfast - the buffet is very good. It has a very scenic pool area near which the hotel's restaurant is located. The beach is ok with not too much sand but there are better beaches not too far from the hotel. The hotel provides a daily shuttle to different locations but if you don't want your flexibility to be hampered, take a taxi or rent a motorbike/scooter. Both are very reasonable. We had a Pavilion Pool Villa and were very impressed with the room, its features and amenities. While the hotel is not located at the busy Chaeweng area of Koh Samui, it is not very far and can be easily accessed by taxi or two wheeler.
I would recommend this hotel
September 16, 2013
Rated 5 out of 5 by M1LRS Gets better all the time
We stay here regularly and it's a lovely hotel with great staff who get better every time. WiFi which in the past was a problem is now excellent working throughout the resort with multiple devices.
All in all excellent.
August 27, 2013
Rated 5 out of 5 by JATS GREAT HOTEL
I am a Starwood Lifetime Platinum member and this hotel is now one of my favorite properties.
Tina is the hardest working GM I have ever met - and her vision and dedication have created a culture that drives the performance of the staff.
Everybody at the hotel worked hard and exceeded our expectations. Wait staff always went out of their way and housekeeping always left behind nice surprises, such as towels folded into shapes of animals.
We stayed in a pool villa and we never wanted to leave our room - or should I say outside sitting area. Breakfast and all meals were excellent.
I'm thrilled that we decided to stay here - and hope that I have another chance to stay again.
August 17, 2013
Rated 5 out of 5 by Thailandrocks A wonderful relaxing place to stay
We stayed 4 nights at the le Merdian, in a poolside room. The accommodations were great. very nice, comfortable room and bed. The indoor / out door bathroom was wonderful. the staff was great, there was not one person working there that did not greet us even in the smallest of exchanges. the breakfast buffet was all you could hope for, and the food from the lunch menu was excellent. they made you feel very special, and the experience was great.
August 12, 2013
Rated 5 out of 5 by patt7664 Great stay
Overall I have no complaints about the property except for the music and the bartending. The music selection out by the pool was clearly a CD with 15 songs on it that were being played over and over again....and the songs were easily from 2008 at best...sometimes that same CD was played at dinner (which was supposed to be an upscale occasion)...just pick a station and keep to it.
The bartenders also need additional training. Some of the more tropical / blended drinks were very poorly made.
August 5, 2013
Rated 5 out of 5 by fordbloke First Class Experience
All aspects of our stay were exemplary. The staff deserve special mention, from the front desk to the restaurant and bar staff, they were friendly, professional and very keen to assist.
July 29, 2013
Rated 3 out of 5 by SINK Not a fan of Koh Samui
Checked in around 10:30am, waited for a short while for the room to be readied. Escorted to the room and showed how to operate various things such as opening and locating the patio sliding door. Was "upgraded" to the pool access "suite". It is quite small and not private at all. I can see my neighbors and in the mean while another guest happened to take pictures standing on "my" patio. I get the layout of the resort since I happened to stop by Chawan beach and looked at some of the beach bungalows. I think I would prefer a "terrace" suite if there were a next time (which I don't think so; I prefer Hawaii over this unspoiled nature island, yuck). Breakfast at Latest Recipe was blah. The food offerings were comparable to ones received in a club lounge. No comparison to the two LMs in Bangkok; although the ocean view is quite nice. Did not get a chance to meet Tina(GM).
HATE the numerous stairs; one up to the lobby area and then down to the rooms. Why?
June 10, 2013
Rated 5 out of 5 by Shirley14 Birthday Celebrations
We arrived on a rainy day, without our luggage, which was unfortunately still in Singapore, but this did not dampen our first impression of Koh Samui. The hotel was next to the road but you would never have thought this, when you walked into the hotel you were greeted by the staff who were very friendly and right from the start you could tell they were there to make your stay the best it could be. We were taken to our room which had a plunge pool and we were not disappointed. The bed was so comfortable I had my first good night sleep for a while.
What can I say about the staff, they could not do enough for you, everyone remembered your name and you could tell that customer service was at the forefront. It was my husband’s birthday whilst we were there and a small cake was delivered to our room and everyone was wishing him a “happy birthday” throughout the day.
I wanted to arrange a reservation at a restaurant for his birthday and the young lady at the reception (K Dao) was so helpful, she arranged the reservation plus our transport.
Although all of the staff were friendly and helpful a few stood out to us: the Restaurant/Events manager (Botam) checked on us each day and we felt by the end of the holiday we had met a friend. The young lady (Meaw) who looked after our room ensured we had enough water and ice together with ensuring the room was clean and Tuk Tuk one of the waitresses were excellent
The location of the hotel was perfect; the swimming pool was clean, warm and had a wonderful outlook. The restaurant and pool bar were good, and it was great to sit there overlooking the beach and sea.
Although the weather was not the best we still enjoyed our stay and will definitely be coming back again.
May 11, 2013
Rated 3 out of 5 by dion 6 nights stay for Wedding
recently stayed at Le Meridien Koh Samui as party of a wedding party! while it is a good hotel its definitely not 5 star by any means, a very small hotel with only 1 restaurant and facilities and staff that need better training!
May 6, 2013
Rated 5 out of 5 by Craig Fantastic Stay - Would visit again
We recently visited Koh Samui to celebrate my birthday. We had a fantastic time. The reception we received at Le Meridien was amazing. The check in staff recognised that it would be my birthday within a few days and made a note of it. When I arrived at breakfast on my birthday all the staff wished me a happy birthday. I am a seasoned traveller, so small touches like this make all the difference. All thoughout our stay (9 days in total) we were greeted by name. Nothing was too much trouble, the staff at breakfast even booked dinner reservations for us at different locations throughout the island.
I would thoroughly recommend Le Meridien Koh Samui.
April 28, 2013
Rated 5 out of 5 by Lina Restaurant and Bar
Hotel may provide one more restaurant. The only restaurant Latest Recipe may limit tourist/customers' choice of restaurant. To be more competitive to other 5 stars hotels, having a restaurant beside the beach front will be great too.
Happy hour drinks are nothing special. The menu of cocktails are too limited. Cocktails should be easy to mix and match. Having molecular drinks should be more commonplace in this day; however, the bar was fail to present a new idea.
April 21, 2013
Rated 4 out of 5 by MAC77 credit where it's due
Following a negative review posted on the day of arrival management was extremely proactive in trying to address our complaints.
Staff has been going the extra mile to deal with our requirements and try to exceed expectations.
There are limitations that cannot be overcome (beach and pool) but to make it up the spa is phenomenal.
April 12, 2013
Rated 2 out of 5 by MAC77 Disappointing service
Arrived early today and first day was disappointing. This is not a 5 star hotel, this is not up to Starwood/Meridien standards.
Summary of issues so far:
1- beach is very narrow, sand is uncomfortable (to be fair this is out of the resort's control - blame it on mother nature or on the individual that chose the location) and there are no chairs/shade/support services in the sand
2- pool... what pool? May call it a pond...
3- it took more than one hour for front desk staff to check us in (note: there were only 2 of us). By the way no one bothered to show us around nor explain the different facilities and opening hours
4- spa not up to standard. No one in spa reception, needed to go to front desk and then wait for 15 minutes; impossible to book manicure after 5:30pm as apparently "there is no daylight and services cannot be performed". Note that spa's stated opening hours are 10am to 10pm
5- there is only one restaurant, which doubles up as bar. All bar facilities close at 11pm, after which you may ask for room service. We asked for iced tea but were informed we could only get water and a couple of carbonated drinks. Did not try room service for food
6- staff try to be nice and make an effort but training not up to scratch
7- asked for a meeting with GM at front desk and was informed GM is on holidays. So... who can I meet to complaint?
April 9, 2013
Rated 4 out of 5 by Kika2013 Great Stay in Samui
We were overall very pleased with the hotel and its services. We enjoyed a great spa experience, very nice food, and thought the hotel was in a convenient location.
April 6, 2013
Rated 5 out of 5 by Coach Very unique room and hotel
Our stay here was excellent. The room was one of the most unique places I have ever experienced. Our bathroom was an indoor/outdoor set-up that was really cool. The staff was incredible and met all of our requests with grace and kindness. The hotel is located right on the water and had many restaurants near by for a change of scene. Even though the hotel had many guests it still felt like you were the only ones at the facility. My wife loved the spa and said the massage was out of this world. Our maid service was amazing and they did so many small things to make the stay that much better. We had a wonderful time.
March 13, 2013
Rated 5 out of 5 by Chad Amazing everything!
Having stayed at starwood properties around the world, this was easily one of the top, if not THE top resort I have been to. My fiancé and I were treated wonderfully from the moment we stepped foot on the premises. From the service to the cleanliness of the facilities to the wonderful pool and dock, everything was perfect. Tina and her staff were so incredibly friendly, we cannot wait to find our way back to this wonderful resort.
Thank you so much for everything
Chad & Candace
March 3, 2013
Rated 5 out of 5 by Jubjang So relax with great service
I had a chance to stay at Le Meridian Resort during Feb 22-25.
The resort is very clean and everyone here has great service mind. The thing I like the most is they always smile to the custermers and asking if they can help or If I want anything.
The service most impress me is when I order a drink during happy hour and I went to the pier for having photo with my friends, the waiter served me the drink at the pier .. It's over expectation!!
Also, when I first arrived the room, K'meaw -- house keeper -- came and introduced us that she is the one who taking care this room. She's very nice and helpful.
The activity at the hotel is great. I joined the night ceremony for "Kom-Loy" and yoka class in the morning. All are for free and they are all impressive.
I should say I have a very great time here and wish to come back here again!!!
Thank you for great service and accommodation!!!
February 26, 2013
Rated 5 out of 5 by RBCfan Nice design, great staff & SPG recognition.
Hotel is nicely designed, with a great mix of rooms and good features. The staff are especially friendly and well trained. A nice mix of SPG and guest features....small costs, but great feel. Both the GM (Tina) and the Reservations Manager (KK) are very focused on customer relations and guest support. Very visible and active management.
February 24, 2013
Rated 5 out of 5 by Bingodog A jewel on Koh Samui
I spent 6 days at Le Meridien Koh Samui with my husband, looking forward to a week of relax and "resort life". Our stay couldn't have been better, and Le Meridien Koh Samui is now on our list of places we definitely want to come back.
The resort is beautiful; from the moment you arrive you know you are in a special place. Check in takes place in the "hub", an open air courtyard which in the evening becomes the stunning scenery for the evening celebration, a daily event which by itself makes this place quite special.
Many of the verandah suites face the lawn, where at different times of the day you can spot small groups taking yoga or Thai boxing classes (and you can join them of course).
On the seaside a large infinity pool is the backdrop of the restaurant, with beautiful views on the sea. The pier which extends into the sea provides also great views from a unique perspective and is the setting for a romantic dinner at night.
But what sets this place apart is the unique attentiveness, friendliness and "good spirit" of the staff. Everybody at the resort will go above and beyond to listen to your needs and do anything they can to make your stay as pleasant and unique as possible.
I have never experienced such an atmosphere before, and I wish more hotels and resorts were managed like this one.
To give an example, one day my husband hurt his foot and had a small cut. The hotel staff, and Pen in particular, took such great care of him, cleaning the wound twice a day, every day, in a way that not even a hospital would do.
I was also truly impressed to see how the staff listened to my feedback comments and took immediate action to address them.
On the last day of my stay, for Valentine's day, I had the pleasure of being upgraded to a pavillion pool villa. And I can only say "wow" - you'll rarely find such beauty, privacy and comfort at a resort.
But no matter which suite or villa you choose, I'm sure that le Meridien Koh Samui has all it takes to make your stay unforgettable and truly enjoyable.
Thank you Pen, KK and Tina for the wonderful stay. I can only wish I were there right now for the happy hour ;-)
February 18, 2013
Rated 5 out of 5 by Naplesguy Really Amazing!
I travel a lot for pleasure and I tend to be somewhat "aspirational" in seeking wonderful travel experiences. That said, I am not often "wowed" when I travel but my stay at Le Meridien Koh Samui was truly a "wow" for me..
At the Le Meridien I stayed in a fabulous pool villa which was the beginning of a truly unique and special resort experience. The service was impeccable and very personal as I was addressed by my name and well looked after. On the third morning of my stay I was being served coffee during breakfast. As I was talking to the server I noticed her name was Tina. It took me a minute to remember the manager of the hotel was named Tina and, sure enough, it was her quietly working the morning breakfast. It was refreshing to see a manager out on the front lines of service and I think her efforts and standards are reflected in the operations there. I found the location of the resort to be very good and Koh Samui itself to be quite inviting. I will not hesitate to return.
February 11, 2013
Rated 4 out of 5 by Appleadam Samui
An exquisite resort in almost every way: room on pool was fabulous, bathroom and all amenities extraordinary, location good, pool great, didn't eat at the restaurant so can't say, beach and all was fair but a neat pier stretching out over the water. Overall good but one certainly pays for it.
January 27, 2013
Rated 4 out of 5 by ABCD81 Exceptional staff and decent location
Stayed here for 2 nights in January and were overall pleased with the Le Meridien. Worth pointing out the friendliness and service attitude of the front desk staff. The bedroom is a bit smaller than in other hotels (we were in a pool access suite), but the bathroom made up for it. Previous reviews made me a bit concerned about the bathrooms being open, but we found it not a problem at all. It's a 10 minute taxi ride to Chaweng, so close enough to many restaurants. We didn't go into the pools or sea since we were out on day trips all the time, but both looked inviting enough to dive in.
January 15, 2013
Rated 5 out of 5 by Foxy1 Exceptional staff!
The wonderful staff are what really make this property special. We were made to feel like family from arrival to departure. We enjoyed the coziness of the resort as it made it easy to meet and make new friends. The nightly ritual and free shuttle to Cheweng and Lamai were a very nice touch as were the ever changing daily activities. There is only one restaurant on site but they had no problem cooking anything we requested regardless if it was on the menu or not. We also took advantage of the free kayaks and that was great. Kudo's to Tina (GM) and here charming, well trained and always available staff.
January 11, 2013
Rated 4 out of 5 by Monika98 Nice hotel
Nice hotel, ok location. Sometimes too few chairs around the poolarea.
Pricing a bit to high, we chose to eat at other locations instead.
January 9, 2013
Rated 4 out of 5 by AVDL Good stay but disappointed by lack of follow up
Overall an excellent stay and excellent facility. The staff at the restaurant and bar was excellent. The only disappointment came from the staff at the reception: we enquired about the advertised activity "cooking class" from the staff at the reception. The clerk seemed a little lost but told us she would check and come back to us with details and we trusted her to do so. She never did and we never heard about this again. As we had only decided on this 2 days before our departure, there was no longer enough time for us to take the class a day later - disappointing for a hotel of this category and a let down as the rest of the stay and facilities were good.
January 7, 2013
Rated 5 out of 5 by Tossa One of the best Starwoods Hotel.
Everything at the hotel is very perfect. The hotel is very beautiful with Chinese decorations.The room was very clean and the hotel staff were very nice. My wife and I spent 2 nights for our honeymoon trip at the hotel and we can say that this is one of the best Starwood hotels, especiall Tina, the Hotel GM. She looks after every guests very perfectly.
December 27, 2012