Rated 2 out of 5 by Miasmo Nice hotel but staff could use some improvement
I had read the reviews prior to my trip about the staff being somewhat snooty... How correct they were! The location was excellent , right off Las Ramblas.
My husband and I had arrived three hours early to check in. We were exhausted from our flight and wondered if we could possibly check in early. Al**** told us she would call us and that a room would be available early. Great... We would go about the town while we waited for our room to be ready. We arrived two hours later. We asked Al**** if there was any word about a room being ready. She went to the back and then came back to the counter with other employees. We were sitting at the sofas in front of the counter. She didn't look at us but stood there with the other employees talking. We continued sitting there and wondering. Finally I went to the other counter and figured another staff member would possibly help me. I spoke with Ca** . She stated she would inquire about the room and let me know promptly. Wonderful! Well, Ca** went to the back and NEVER returned with an update... In fact she never came back to the front counter. At this point my husband and I were getting rather irritated. He approached Al**** and asked her when we would be able to check in. At this point she said no sooner than 3 pm. When he went back to the counter at 3 pm which was 15 minutes later,she stated the room was not ready but would be ready soon. A few minutes later the room was finally ready. I had seen other people check in before three pm but I was told that different rooms were ready at different times. I suppose since we were such a bother to this snooty staff that they wanted to not only make us wait until the proper check in time, but they actually made us wait even past the check in time. I will say when we finally were able to check in, Thi** was quite helpful. Not only was he professional and polite, he smiled and seemed genuinely concerned. I saw his name tag had said he was a trainee but he was better than the other two we spoke to... Al**** was a trainee as well but her customer service was lacking. I would like the management to know that when they train their staff, they need to let the staff know it doesn't look professional for the staff to crowd around the front desk and speak in their language and laugh. Even though the staff may not be talking about the guests, when the staff finishes speaking with a guest and then turns to the other staff members and laugh, it leaves the guest to assume the staff is talking about him/her no matter how inaccurate.
One more thing.... I felt the bed was fine but my husband hated how the mattress was overly soft. He said the extremely soft mattress bothered his back but I suppose that is each individual 's preference so my poor rating for this hotel is because of the front staff which are not welcoming at all, except for Thi**.
June 6, 2013
Rated 4 out of 5 by GB22 Gb
Great location and very well run
June 5, 2013
Rated 3 out of 5 by SPCinCA Not impressed
Maybe I have been spoiled by other SPG properties and or other hotels on my European trip but this hotel does not come close to what I expected. It is decent, but had nicer room in Paris and Venice. When I used my Starwood points last year in Rome the suite they gave me exceeded any expectation. It is a shame this trip did not live up to what I perceived as a Starwood Difference. The hotel feels generic. The walls and floors in the room are scuffed up. The first room I was given overlooked a "patio" (no view unless you like looking at neighbors laundry hanging out to dry).
I would recommend the hotel as long your expectation are not high (definately not my idea of luxury).
June 5, 2013
Rated 4 out of 5 by Haqm very good Hotel
Very good hotel, excelent location.
June 4, 2013
Rated 5 out of 5 by juls Hotel
the location of the hotel cannot be better. the staff were very attentive to needs and appeared to look after us asking daily how our stay was. when requested help quickly got some one to assist.
June 3, 2013
Rated 5 out of 5 by Irish This hotel has GREAT features.
Your properrty has great rooms, and our room faced the LaRomda street and was just great.
The staff was always right there to help in what ever way that was needed.
June 3, 2013
Rated 5 out of 5 by kate Excellent service/ Great location
Right on La Rambla/ location
Quiet spacious comfortable rooms
Staff professional and very helpful
looking forward to next stay
June 2, 2013
Rated 5 out of 5 by Erika This hotel exceeded our expectations!
My husband and I spent 3 nights in Barcelona and were so pleased with the hotel. The staff was extremely helpful and friendly. The rooms were clean and lovely! We would recommend this hotel to anyone and will certainly return if we find ourselves in Barcelona again!
June 1, 2013
Rated 4 out of 5 by Pakelekia Excellent location
This was our second stay. We selected it again because it is a Starwood hotel and has the best location in Barcelona! This time we got a quieter, higher location overlooking a side street instead of the Ramblas which helped us sleep better. Staff were very polite and helpful, especially at the coffee bistro, the bar and in Cent Onze. Beds are a bit low to the ground, though, which makes it a bit more difficult for older guests.
May 29, 2013
Rated 5 out of 5 by C921 Great location
The hotel is located on La Rambla and within walking distance of many attractions. The staff is well versed in English and happy to help. The food was quite good as well. The room is well accomodated and luxurious. Docking station for iphone, etc. TV included English speaking channels. The free wifi was quite slow at times, but is quite adequate for casual travel.
May 29, 2013
Rated 5 out of 5 by drilou1 This Hotel was very classy
The Hotel's facilities were clean. Thea space was appropiate distributed. I didn't get a good impresion checking inn for some reason I was informed that my room was ready however it wasn't. The gentlemen that we registered at the hotel needs more training with SPG guest.
I will like to thank Vanessa at the front desk for her help to rescue us from the first clerck.
May 29, 2013
Rated 5 out of 5 by Liquid10 Great Spot
My wife and I stayed at this hotel for a few nights after touring the Spanish country side and the location and service was excellent.
May 26, 2013
Rated 5 out of 5 by Manju Great Location
Satyed here 4 nights in May 2013 and would recommened hotel for central location and the staff in all areas were very helpful. The hotel was secure and food good & plentyful for buffet breakfast.
May 25, 2013
Rated 5 out of 5 by tennis Great location and service
Hotel staff are superb !!
May 24, 2013
Rated 3 out of 5 by Hrachi President
Our room was wonderful until the morning when we wanted to take a shower. The shower was broken and no one was available to fix it until after 7:30 am. We had an early morning flight back to the states so this was totally unacceptable. We were impressed with the hotel until the shower and it totally changed are experience.
May 24, 2013
Rated 4 out of 5 by Jeff65 Interesting Experience
First night in hotel the air conditioning was turned off at 7pm, per hotel policy apparently. My room was uncomfortable despite a hotel provided fan. After much complaining, the hotel manager, Walter, phoned the next morning and was extremely responsive and apologetic. The hotel changed their policy and maintained a/c 24 hours. I was astonished and thankful. We happily remained for the balance of our reservation. This was an incredible display of customer service and I highly recommend this facility.
May 22, 2013
Rated 5 out of 5 by Bill4bkn Holiday stay
Wonderful accommodations and staff.
The only problem was the noise from the ramble in the middle of the night. We wanted to face the ramble but didn't realize the loud partying throughout the evening
May 20, 2013
Rated 5 out of 5 by KnHnR Perfect in Every Way
From the point we checked in to the time we jumped into our taxi back to the airport, the staff was extremely helpful in every aspect. The hotel location was amazing. The room was beautifully updated and clean. The concierge was perfect and had amazing recommendations for restaurants. We actually went back to the same twice.
May 20, 2013
Rated 5 out of 5 by W2dfw Wonderful introduction to Barcelona
Location, staff, quality of experience were all well worth making the effort to stay.
May 19, 2013
Rated 5 out of 5 by Texan Great hotel and staff
We had a great stay. Staff very courteous and friendly. Met all our needs. Food was also fantastic. Would recommend. Thank you for making stay so memorable. Hope to return to your city and hotel.
May 17, 2013
Rated 4 out of 5 by LightSleeper Very nice staff but room a little noisy
Well located hotel (on Las Ramblas pedestrianised area) with comfortable, spacious rooms. Figuring out how to turn on/off various lights was a bit bewildering but I got the hang of it. The one negative was that my room was situated on a side street (Carrer del Pintor Fortuny) which seemed to be a staging area for taxis and sanitation vehicles. It was thus a little noisy in the late evenings and early mornings. However, the staff was particularly helpful, with Tonke taking time away from her other responsibilities to search for my Starwood Preferred Guest number when I couldn't place mine. Thank you!
May 16, 2013
Rated 1 out of 5 by SueA Very dissatisfied
We arrived at 11 and no room was ready. As we had been travelling for 24 hours, we asked if the room could be ready before our 2:00 tour. They said it could not. When we returned to the hotel at 6:00, they informed us the room was still not ready. After asking for a manager, a room was available. The hotel confirmed a king bed but when we got to the room, there were 2 twin beds. We complained and were told they'd give us 500 starpoints. A small candle is 750 points. We would not have booked a room with twin beds and would have paid less if we had. Even after complaining, no attempt to satisfy was made.
May 15, 2013
Rated 5 out of 5 by PAPA the hotel is great
I had a wonderful stay.
I had some problems with the bathroom door but all in all it was very nice.
May 15, 2013
Rated 5 out of 5 by donni great service
Lovely view, great location! Near shops and restaurants in Barcelona.
May 15, 2013
Rated 2 out of 5 by Westley Not the experience I expected!
I will most likely not stay at Le Meridien Barcelona again; nor will I recommend it. I did not receive the service I expect from the "Luxury Collection Hotels." When we arrived, my colleague’s room was not ready. The time was at 3:30pm. Even though my room was ready, it was troublesome for both of us. I waited with my colleague to ensure they got a room. We received nothing for the inconvenience and waited a half an hour without any notice of the room’s readiness. Not until our inquiry about the room, did someone assist us.
The Hotel restaurant was lacking in service and accuracy. For breakfast, several items on the menu that I requested were not available. The meal I did receive was not as I ordered. The server was not attentive to our needs at all. That evening, we decided to have dinner at the hotel due to convenience. After being seated, we were never served, not even water or a beverage. Several tables that were seated after us, were attended to before us. We waited 30 minutes with no acknowledgement or service at all. The Host neglected to recognize our concerns. He shrugged his shoulders and stated “We’re Busy” when we told him of our situation. I thought his response was rather inappropriate. I expected a “Sorry” or “Someone will be with you in a moment.” We ended up leaving the restaurant after that. Thankfully there are several great restaurants across the street. We ate elsewhere the rest of our stay.
The location of the hotel is not ideal. It was difficult to fall asleep at night due to all the noise from the street. The area is very crowded and noisy.
May 14, 2013
Rated 5 out of 5 by Pat49 Perfect location
Wonderful hotel perfectly located on La Rombla. The staff was amazing from the start, beginning with making the reservation and arranging pick-up at airport . The room was modern ,sleek in design,with very comfortable bedding. The concierge was helpful with suggestions for touring the city and with purchasing tickets. The breakfast was yummy. Checkout was easy and again they arranged transfer to the airport for us. I will stay here again when I return to this fabulous city.
May 14, 2013
Rated 3 out of 5 by LuckyLady Central Location
This hotel is located right in the middle of the Barcelona action! It makes for a fun trip. The rooms are small, so I suggest upgrading to a junior suite. The suite was clean and comfortable. If you are planning to stay in the summer, you might do better to book at Starwood's W Hotel which is located near the beach.
May 13, 2013
Rated 5 out of 5 by vacation Mai 2013
great location for city visit
May 12, 2013
Rated 5 out of 5 by Sally12 Surprise package
Someone on staff recognized that my wife's birthday was on May 10th and sent bubbly wine and chocolate covered strawberries for us to enjoy. It was a delightful surprise!
May 11, 2013
Rated 4 out of 5 by LifetimePlatinum Location, Location, Location
This is right in the middle of things. Once we got to the hotel, we walked everywhere.
The property is well maintained and the restaurant is very nice. If you want something less pricey, you have a wide range of options literally within a short walk from the hotel.
Everyone was very helpful and made the stay one we will remember.
May 8, 2013