Rated 4 out of 5 by LaurentAlh Staff amazing, but there are some issues
I'd like to start this review by mentioning the wonderful staff at this hotel, everybody from pool, bar, housekeeping, management were all extremely friendly and professional.
The hotel is absolutely beautiful, well kept with comfortable rooms.
So to the 'bad' parts:
'High speed internet' is the furthest from high speed, practically impossible to use on iPad, iPhone or laptop - makes work rather cumbersome when all you want to do is just to a task as quickly as possible and get back to enjoying your holiday. I've had to purchase a Thai sim and constantly recharge it. The cost isn't the issue here, it's the hassle.
My rain shower (room 6213) is not working.
This hotel is not infant (stroller) friendly!
Stairs everywhere - nowhere is this mentioned. A guest in a wheelchair would have a real problem here.
There is no real beach, it's a thin strip of sand which disappears when the tide comes up.
All in all it's a good hotel with some drawbacks.
December 24, 2013
Rated 4 out of 5 by ctlao Great Hotel
Great Hotel, Romantic, Relax
December 15, 2013
Rated 5 out of 5 by Gavinok333 Great Days Stay in this hotel
Staff are very nice and kind.
food in this hotel is very nice and delicious, also great sea view restaurant, relax.
unique facility on the beach made by Le Meredien.
Will come again next time.
December 3, 2013
Rated 5 out of 5 by Sujitra Great staff & very comfortable to stay for getaway
All great during my stay.
November 26, 2013
Rated 5 out of 5 by tim49 the best of Meridian
thank you for an excellent stay
excellent greeting and gold recognition.
lovely attentive staff
room and pool great
good breakfast and restaurant
November 20, 2013
Rated 5 out of 5 by Denk12 Excellent beyond excellent
Starting with the unbelievable customer service of Botan the standard was set for an enjoyable holiday. The hotel is 5 star without being pretentious. We stayed in the plunge pool room with outdoor rain shower and semi outdoor toilet (this is a slight issue when it is raining :) The room was spotless and well equipped. The welcome fruit basket was a pleasant touch. The pool and pool lounges were fantastic - well maintained and the staff laid out your towel, offered drinks and complimentary fruit kebabs. The beach is a few steps away and there is a long pier where you can feed the fish from. The breakfast was great - hot, cold and egg station. Once again the staff were outstanding, attentive and smiling. Nothing was too much for any of the staff and we left the hotel feeling we were special guests. We recommend this hotel as the destination to visit when staying in Koh Samui especially Lamai
November 18, 2013
Rated 5 out of 5 by Mills66 Awesom
We recently returned from a 12 night stay at this truly unique and amazing hotel. The customer service is second to none from the housekeeping to the front desk, no one could do enough for us. The food was lovely and the locations was wonderful.
The spa was charming we both had two massages, the Thai massage with Reflexology which though not the most relaxing had amazing results. The hot stone therapy is truly amazing.
The only down side I think we may have been so spoilt that all future hotels have a lot to live up!
Thank you all of our wonderful memories, and hopefully we will be able to return some time in the future
November 13, 2013
Rated 5 out of 5 by Belfred6 A REAL five-star hotel
You really feel as a special guest, and not just a room number. An ideal place for those who look for a romantic getaway, who want to fully relax in a very quiet and caring, confidential environment.
A very dedicated, careful and professional staff always ready to help you and meet your needs or tackle your concerns. I'm sure you could ask them anything you dream of, and they would try to fulfill it (I have ideas about that for my next stay there...).
The staff is always close enough to you to be able to assist you quickly while not being too close to disturb your intimacy.
If you eat at the restaurant close to the pool, try their Chocolate Molten dessert. A pure dream I could not live without!
And of course enjoy their evening daily ceremony in the reception area. An authentic way to feel even more relaxed and look at how life should be every day...
The only minus I experienced during my stay: a poor internet connection in the room. But it was quickly fixed by the staff offering me a 3G wifi system to solve the issue.
Enjoy and relax in that small paradise, you won't be disappointed.
October 26, 2013
Rated 5 out of 5 by Guido1972 great beach stay at Le Meridien
I stayed at Kho Samui Meridien for 5 nights and stayed at the pool bungalow with direct access to the pool which I enjoyed. The bungalow is very nice with a spacious bathroom and overlooking the pool from the bedroom. (only thing i missed was a mosquito net over the bed) I really liked the location of the hotel, it is just in between Lamai and Chaweng beaches which are quite crowded, the beach at the hotel is calm. You can easily rent a motorbike at the hotel reception desk to get around the island. The jetty at the beach offers some snorkeling options at low-tide.
Staff of hotel is very friendly and attentive.
I really did appreciate the warm welcome from the frontdesk manager Tina upon arrival AND departure.
October 25, 2013
Rated 5 out of 5 by Sigtac Set adrift on memory bliss
I've been back at work for almost 2 weeks now and I'm still thinking about my lovely stay at this property. Walking around this property is like you're in you're own little paradise. It's one of those hotels where you just don't want to check out from. It's truly something that must be experienced.
October 21, 2013
Rated 5 out of 5 by paulio better each time
we went out on a rainy afternoon and came back muddy. it would have been nice to be able to wash our feet before going back up to the hotel entrance stairs. It would also be nice if the poolside villas had pool towels so we didn't have to use our bath towels. otherwise, it gets better each time I return.
October 21, 2013
Rated 5 out of 5 by ErikCS Exceptional!
The facilities from fitness centre, restaurant, accommodation met my high expectations. Tina and her team were most hospitable - especially Fon. The customer service was truly exceptional professional and pleasant. My stay couldn't have been more comfortable and relaxed. Well done!
October 15, 2013
Rated 4 out of 5 by tuhin482 great experience
good sized rooms, facilities,though door locks could do with a change.good breakfast choice , staff attentive particularly Nuning .
October 13, 2013
Rated 4 out of 5 by Culturesponge1 Le Méridien Koh Samui Resort & Spa
We stayed here in September 2013 & booked a plunge pool room which was well appointed & exuded plenty of local influence & charm. The bed was king sized with loads of feather down pillows, both of which we found too soft but this is obviously a personal choice. The plunge pool was a good size & centrally located in the floor plan adjacent to the open air bathroom & shower, taking full advantage of the consistent tropical warmth. The negative here was the mosquito's but regular mosquito coils & citronella candles placed by cleaning staff & evening turn down service were a good attempt though not fully effective. The wooden door frames with rustic bronze slid locks did not seal the door openings enough to prevent mosquito's entering the sleeping space throughout the night which was not particularly satisfactory. Generally the room was good.
The staff throughout the resort were excellent providing attentive, though not suffocating, customer service creating a relaxed & friendly environment which complimented the tropical paradise experience. The spa was a pleasant a highlight with quality treatments & products providing a broad range of services & packages. The grounds & general layout are compact & well maintained but steep steps & narrow paths are a detractor.
The low point of the stay was definitely the food. The breakfast was average in both quality & range while the general menu choices over the full spectrum of lunch, dinner, pool side snacks & all day dining were limited & unimaginative at best. The quality of presentation & taste did improve marginally with al le carte.
We have enjoyed other SPG resorts over the last 2 years including Laguna Nusa Dua (Bali) & The Westin (Lankawi) which I have referenced as touch stones in considering my review of this resort & I would rate both of these experiences as superior to Le Meridien across the board. We are not completely dissatisfied with our recent experience especially in consideration of the warm & welcoming Thai hospitality but we are comfortable with ticking this destination off the list with no burning desire to repeat it.
September 26, 2013
Rated 5 out of 5 by ARNY Amazing Hotel with Great rooms for a Laid back vacation
My wife and I had a wonderful stay at the Le Meridien in August 2013. The hotel is well appointed and feels like a boutique hotel rather than part of a chain. the hotel was very laid back and never seemed crowded - we almost always felt that we were one of the few people in the hotel. U generally saw more people in the morning at breakfast - the buffet is very good. It has a very scenic pool area near which the hotel's restaurant is located. The beach is ok with not too much sand but there are better beaches not too far from the hotel. The hotel provides a daily shuttle to different locations but if you don't want your flexibility to be hampered, take a taxi or rent a motorbike/scooter. Both are very reasonable. We had a Pavilion Pool Villa and were very impressed with the room, its features and amenities. While the hotel is not located at the busy Chaeweng area of Koh Samui, it is not very far and can be easily accessed by taxi or two wheeler.
I would recommend this hotel
September 16, 2013
Rated 5 out of 5 by M1LRS Gets better all the time
We stay here regularly and it's a lovely hotel with great staff who get better every time. WiFi which in the past was a problem is now excellent working throughout the resort with multiple devices.
All in all excellent.
August 27, 2013
Rated 5 out of 5 by JATS GREAT HOTEL
I am a Starwood Lifetime Platinum member and this hotel is now one of my favorite properties.
Tina is the hardest working GM I have ever met - and her vision and dedication have created a culture that drives the performance of the staff.
Everybody at the hotel worked hard and exceeded our expectations. Wait staff always went out of their way and housekeeping always left behind nice surprises, such as towels folded into shapes of animals.
We stayed in a pool villa and we never wanted to leave our room - or should I say outside sitting area. Breakfast and all meals were excellent.
I'm thrilled that we decided to stay here - and hope that I have another chance to stay again.
August 17, 2013
Rated 5 out of 5 by Thailandrocks A wonderful relaxing place to stay
We stayed 4 nights at the le Merdian, in a poolside room. The accommodations were great. very nice, comfortable room and bed. The indoor / out door bathroom was wonderful. the staff was great, there was not one person working there that did not greet us even in the smallest of exchanges. the breakfast buffet was all you could hope for, and the food from the lunch menu was excellent. they made you feel very special, and the experience was great.
August 12, 2013
Rated 5 out of 5 by patt7664 Great stay
Overall I have no complaints about the property except for the music and the bartending. The music selection out by the pool was clearly a CD with 15 songs on it that were being played over and over again....and the songs were easily from 2008 at best...sometimes that same CD was played at dinner (which was supposed to be an upscale occasion)...just pick a station and keep to it.
The bartenders also need additional training. Some of the more tropical / blended drinks were very poorly made.
August 5, 2013
Rated 5 out of 5 by fordbloke First Class Experience
All aspects of our stay were exemplary. The staff deserve special mention, from the front desk to the restaurant and bar staff, they were friendly, professional and very keen to assist.
July 29, 2013
Rated 3 out of 5 by SINK Not a fan of Koh Samui
Checked in around 10:30am, waited for a short while for the room to be readied. Escorted to the room and showed how to operate various things such as opening and locating the patio sliding door. Was "upgraded" to the pool access "suite". It is quite small and not private at all. I can see my neighbors and in the mean while another guest happened to take pictures standing on "my" patio. I get the layout of the resort since I happened to stop by Chawan beach and looked at some of the beach bungalows. I think I would prefer a "terrace" suite if there were a next time (which I don't think so; I prefer Hawaii over this unspoiled nature island, yuck). Breakfast at Latest Recipe was blah. The food offerings were comparable to ones received in a club lounge. No comparison to the two LMs in Bangkok; although the ocean view is quite nice. Did not get a chance to meet Tina(GM).
HATE the numerous stairs; one up to the lobby area and then down to the rooms. Why?
June 10, 2013
Rated 5 out of 5 by Shirley14 Birthday Celebrations
We arrived on a rainy day, without our luggage, which was unfortunately still in Singapore, but this did not dampen our first impression of Koh Samui. The hotel was next to the road but you would never have thought this, when you walked into the hotel you were greeted by the staff who were very friendly and right from the start you could tell they were there to make your stay the best it could be. We were taken to our room which had a plunge pool and we were not disappointed. The bed was so comfortable I had my first good night sleep for a while.
What can I say about the staff, they could not do enough for you, everyone remembered your name and you could tell that customer service was at the forefront. It was my husband’s birthday whilst we were there and a small cake was delivered to our room and everyone was wishing him a “happy birthday” throughout the day.
I wanted to arrange a reservation at a restaurant for his birthday and the young lady at the reception (K Dao) was so helpful, she arranged the reservation plus our transport.
Although all of the staff were friendly and helpful a few stood out to us: the Restaurant/Events manager (Botam) checked on us each day and we felt by the end of the holiday we had met a friend. The young lady (Meaw) who looked after our room ensured we had enough water and ice together with ensuring the room was clean and Tuk Tuk one of the waitresses were excellent
The location of the hotel was perfect; the swimming pool was clean, warm and had a wonderful outlook. The restaurant and pool bar were good, and it was great to sit there overlooking the beach and sea.
Although the weather was not the best we still enjoyed our stay and will definitely be coming back again.
May 11, 2013
Rated 3 out of 5 by dion 6 nights stay for Wedding
recently stayed at Le Meridien Koh Samui as party of a wedding party! while it is a good hotel its definitely not 5 star by any means, a very small hotel with only 1 restaurant and facilities and staff that need better training!
May 6, 2013
Rated 5 out of 5 by Craig Fantastic Stay - Would visit again
We recently visited Koh Samui to celebrate my birthday. We had a fantastic time. The reception we received at Le Meridien was amazing. The check in staff recognised that it would be my birthday within a few days and made a note of it. When I arrived at breakfast on my birthday all the staff wished me a happy birthday. I am a seasoned traveller, so small touches like this make all the difference. All thoughout our stay (9 days in total) we were greeted by name. Nothing was too much trouble, the staff at breakfast even booked dinner reservations for us at different locations throughout the island.
I would thoroughly recommend Le Meridien Koh Samui.
April 28, 2013
Rated 5 out of 5 by Lina Restaurant and Bar
Hotel may provide one more restaurant. The only restaurant Latest Recipe may limit tourist/customers' choice of restaurant. To be more competitive to other 5 stars hotels, having a restaurant beside the beach front will be great too.
Happy hour drinks are nothing special. The menu of cocktails are too limited. Cocktails should be easy to mix and match. Having molecular drinks should be more commonplace in this day; however, the bar was fail to present a new idea.
April 21, 2013
Rated 4 out of 5 by MAC77 credit where it's due
Following a negative review posted on the day of arrival management was extremely proactive in trying to address our complaints.
Staff has been going the extra mile to deal with our requirements and try to exceed expectations.
There are limitations that cannot be overcome (beach and pool) but to make it up the spa is phenomenal.
April 12, 2013
Rated 2 out of 5 by MAC77 Disappointing service
Arrived early today and first day was disappointing. This is not a 5 star hotel, this is not up to Starwood/Meridien standards.
Summary of issues so far:
1- beach is very narrow, sand is uncomfortable (to be fair this is out of the resort's control - blame it on mother nature or on the individual that chose the location) and there are no chairs/shade/support services in the sand
2- pool... what pool? May call it a pond...
3- it took more than one hour for front desk staff to check us in (note: there were only 2 of us). By the way no one bothered to show us around nor explain the different facilities and opening hours
4- spa not up to standard. No one in spa reception, needed to go to front desk and then wait for 15 minutes; impossible to book manicure after 5:30pm as apparently "there is no daylight and services cannot be performed". Note that spa's stated opening hours are 10am to 10pm
5- there is only one restaurant, which doubles up as bar. All bar facilities close at 11pm, after which you may ask for room service. We asked for iced tea but were informed we could only get water and a couple of carbonated drinks. Did not try room service for food
6- staff try to be nice and make an effort but training not up to scratch
7- asked for a meeting with GM at front desk and was informed GM is on holidays. So... who can I meet to complaint?
April 9, 2013
Rated 4 out of 5 by Kika2013 Great Stay in Samui
We were overall very pleased with the hotel and its services. We enjoyed a great spa experience, very nice food, and thought the hotel was in a convenient location.
April 6, 2013
Rated 5 out of 5 by Coach Very unique room and hotel
Our stay here was excellent. The room was one of the most unique places I have ever experienced. Our bathroom was an indoor/outdoor set-up that was really cool. The staff was incredible and met all of our requests with grace and kindness. The hotel is located right on the water and had many restaurants near by for a change of scene. Even though the hotel had many guests it still felt like you were the only ones at the facility. My wife loved the spa and said the massage was out of this world. Our maid service was amazing and they did so many small things to make the stay that much better. We had a wonderful time.
March 13, 2013
Rated 5 out of 5 by Chad Amazing everything!
Having stayed at starwood properties around the world, this was easily one of the top, if not THE top resort I have been to. My fiancé and I were treated wonderfully from the moment we stepped foot on the premises. From the service to the cleanliness of the facilities to the wonderful pool and dock, everything was perfect. Tina and her staff were so incredibly friendly, we cannot wait to find our way back to this wonderful resort.
Thank you so much for everything
Chad & Candace
March 3, 2013