Rated 4 out of 5 by Kobe Good hotel, but concierge needs improvement.
While the hotel itself is fine and the front desk, bar and restaurant staff were fine, the concierge needs work. I asked for a restaurant recommendation which they made. I then asked them to make a reservation which they said they would do, but didn't. Luckily restaurant was not full and we got a table anyway. Next I booked a tour through the concierge even though the information said the tour was 2,800 Baht per person the concierge told me that it really was 3,800 Baht per person. When I went to pay the tour operator they were confused as the real price was 2,800 Baht--very poor service on the concierge part. If you know your way around Bangkok and don't need the help of the concierge then this hotel is fine.
March 30, 2013
Rated 5 out of 5 Excellent Hotel Definitely a 5 star hotel with a 5 star service!!
I had the opportunity to visit Bangkok with my family.This was our first visit to the country. Your hotel has made us most welcomed. The service and courtesy shown by the staffs was beyond our expectation. This is what a 5 stars hotel should be.
I would especially like to thank the assistance manager for his assistance in sorting up a issue with a taxi driver. His action has greatly contributed our pleasant stay and has made our trip so wonderful.
Again, thank you very to all your staffs at Plaza Athenee Le Meridian Bangkok. We look forward to coming back to your hotel.
May 15, 2013
Rated 5 out of 5 by SME747 Home away from Home
A good night’s sleep, comfortable place to stay and very clean makes a big difference to me when I’m traveling. The staff are great!
August 9, 2012
Rated 5 out of 5 by Tony8 This hotel provide excellence customer service
I stayed in this hotel last week. I was upgraded to suite room, one of the many good benefits to be SPG platinum number. The services are excellence, especially at the club.
Gym is relatively small in area compare to other Thai hotels but it contains many good maintained equipment, except one morning with electrical power break down.
Thail restaurant serves very nice food while Chinese restaurant is so-so with the food quality. Buffer BF has many many chooses.
Location is near a metro station which is just two stations from Siam Paragon, very centralized.
March 10, 2013
Rated 5 out of 5 by bigra99 Perfect Stay
I stayed at the Plaza Athénée Bangkok for 4 days for a personal vacation, and the hotel exceeded my expectation in all regards. The room was clean and comfort, and the staff at the concierge & reception always tried to accomodate my requests throughout the stay. In addition, the location of the hotel was perfect for shopping, dinning, and sight seeing with BTS station a few blocks away. The Platinum benefit was also satisfactory and I enjoyed my stay at the hotel more than I had expected thanks to all the staff that provided me with excellent services.
February 13, 2013
Rated 5 out of 5 by ycc777 Great hotel
Got Gold upgrade to a nice room which is spacious and comfortable. The decoration of the room is beautiful with high quality. Staffs are friendly and attentive. Breakfast buffet is amazing with great selection and high quality food. It's well worth the money. Its centrally located and skytrain is nearby so very convenient to get around town. There is a new mall opening right by the corner too. I had a great stay and definitely will use this hotel for my future trips.
July 10, 2014
Rated 5 out of 5 by JMB607 Executive Floor Lounge
The Executive Floor Lounge is an outstanding place to organize a meetings with a well trained staff standing ready to help and serve in a bright and comfortable living room like setting. No need to go outside the hotel when you can host meetings from this lounge.
The staff throughout are always very attentive friendly, personable . The staff is always helpful to solve all those little problems and special accommodations that every traveler has from time to time.
A pleasure to stay here... again!
June 21, 2014
Rated 5 out of 5 by ANC34 Tried and Tested
This hotel has always been an excellent hotel. The staff on all levels always exceeds all expectations - that is why we return to this property regardless of any other new Starwood openings around town. Staff like this are - well - basically priceless. Thanks again to the Front Office staff, Suchada for her excellent leadership and staff. Also thanks especially to Pun and his Executive Club team supervisor Nomo - and their countless support staff for making this one of the best exec club levels around. Last but not least, a thank you to the Exec Management staff for getting to know your guests personally...a practice certainly not common among upper management! PS pls bring back Soundscape....your elevator sounds like a some bar in Patpong.
October 26, 2012
Rated 3 out of 5 by LouiS99 All round good service except for the porter / door man
- Concierge was extremely helpful, providing suggestions and advice to our travel plans.
- Thai restaurant is great
- Housekeeping ensured the room and toilets are very clean
- Extremely dated room decor
- Given a room on a smoking floor despite the reservation was for non-smoking
- Door man / porter messed up the entire experience on our departure. How did an established hotel allow a taxi which refused to charge by meter, to pick up their guest? Last I've checked, it is against the Thai laws for taxi drivers to not use the meter.
November 23, 2012
Rated 5 out of 5 by missi1 Excellent Again
We have stayed at the Plaza Athenee on several occasions and always stay at least a few days on every trip. We use the Executive Lounge and find the service very good. Will definitely be back again later this year.
August 6, 2014
Rated 5 out of 5 by Stephen8327 Business visit
Just a short note to say that I thoroughly enjoyed my time with you. Everything was of a high standard and the service from your team/staff was always attentive and carried out with a smile!
August 7, 2014
Rated 5 out of 5 by JC59 Extremely nice accommodations & staff, internet could be better
Stayed here for three nights in February on the "Royal Club" level, everything was extremely nice with regard to room, amenities and especially staff! Only negative aspect was slow / sporadic internet service (wireless & wired) - lagging web response & Skype / VoIP basically unusable - unfortunately these days this can be a major issue especially for business travellers. Mentioned it to the staff and hopefully they have made improvements by now - would not keep me from trying them again, given all the other positives.
March 15, 2013
Rated 5 out of 5 by Camille57 excellent service from staff
I would recommend this hotel mainly for the very convenient location, the quality of the staff service who makes you feel special.
August 3, 2014
Rated 5 out of 5 by Garykl12 This hotel provides great services
Hotel services are excellent in this hotel. Smooth Curry is the restaurant that you must try if you like Thai food. Good quality and value for money!
July 31, 2014
Rated 5 out of 5 by kwangstar This hotel is unique
this hotel has special touches and has a good culture. Service is consistent throughout the hotel. the club floor is amazing although it would have been good to have the option of breakfast in the club lounge. Food quality and range is good. The location of the hotel is convenient.
July 20, 2014
Rated 4 out of 5 Great Features and Wonderful Location
Great Location, near exit from highway makes it easily accessible without getting too mired up in the traffic after landing in Bangkok.
Has really good restaurants and a wonderful stay.
July 27, 2014
Rated 5 out of 5 by santiagoper Its all about the people
This hotel is one of the best I've stayed in a while. From the moment you get out of the taxi to the moment you check out you are taking care of in an impressive and dedicate way. The rooms have one of the largest beds I have ever seen, the breakfast has an incredible spread (the morning stock is not to be missed), and the in house restaurants are amazing.
The spa had great massages ( I had the thai massage and feet massage). The only minus...the price of the drinks at the bar....wayyy to expensive.
February 11, 2013
Rated 5 out of 5 by Steveamcb Treated Like Family
Despite frequent trips to BKK, I had not stayed here for more than a decade; my loss! My family and I stayed here in July for 3 weeks awaiting our shipment, and I must say that it not only felt like home, but the staff and management treated us like their own family. We have had several major issues at SPG properties in recent years but not even a glimmer of a problem here at the Plaza Athenee Hotel Bangkok; this is all credit to the attitude of those that work here. Too many people deserve credit to mention by name, and I fear omitting someone, hence I'll just say a collective thanks to everyone, particularly those that treated my daughter so kindly. Sad to leave, but we are neighbours and will be back frequently to dine in the various great restaurants. Once again, our sincere thanks.
August 2, 2013
Rated 4 out of 5 by ajaest what a difference a club floor makes
the club lounge, the staff especially 2 young guys, their concern and genuine interest is none to one. the restaurant staff are poor, they were a year ago and have not improved, neither has the quality or variety of food, this is the worst aspect of the hotel buy far. Unfornuately so many things are worth recommended this terrible start to the day is a reason for missing breakfast and going elsewhere.
June 26, 2014
Rated 4 out of 5 by Manny96 Nice Stay
my 5d stay in your hotel was a great experience. Staff hospitability is superb attending to our needs immediately.Complimentary beverages(water) are available at all times and having 6 bottles to offer instead of the usual 2.
July 20, 2014
Rated 5 out of 5 by Playa Back again for the third year
We love the friendly and professional staff of the Athenee. The manager of the Rain Tree Cafe is, by far, the best ever. It is amazing to heve him meet and remember us each year. We just can't give him high enough reviews. The rooms are clean, well appointed and the club room staff is also a gem in the hotel.
July 10, 2014
Rated 5 out of 5 by Flyer100 Excellent service
Comparing with my stay experience of last year in this hotel, there is a significant improvement of staff service especially at Club Lounge.
July 24, 2014
Rated 5 out of 5 by kees good hotel next to NL embassy
very helpfull staff, I lost my notebook and they helped me a lot, even I foudd it myself
July 26, 2014
Rated 5 out of 5 by SK13 Great Exoerience
Overall, a great experience. Room was very comfortable, staff were frendly and helpful, food was excellent.
July 25, 2014
Rated 4 out of 5 nice hotel - top personal service
This hotel met all my expectations although the room fit-out is a little dated. Also, as pointed by someone before, there was a slight smell from the aircon which was only obvious on entry.
Good bed and bathroom.
We were given a room at the 20th floor upon request without any problems. Management and staff were very friendly and concerned about our wellbeing. Good service!
Did not sample food or bar, but prices appeared excessive, compared with what you can get outside.
August 28, 2012
Rated 5 out of 5 by GregatCM Another Outstanding Stay
This hotel continues to amaze. It is consistently clean and its services are impeccable every time, all the time.
July 21, 2014
Rated 4 out of 5 by Garrett55 Last 3 stays reviews
I would say my stays are very good and the staff and hotel is wonderful. My comment to the negative has been the room levles that I hve had for the last 3 stays with you.
I normally spend 8 to 15 days on my stays and feel that my gold level SPG and repetitive stays would allow for an upgrade to a better room. I have been stuck in Deluxe level rooms that I do not like the seating and desk arrangements. So I would like to see upgrades on rooms when booked going forward.
July 25, 2012
Rated 5 out of 5 by NKDC2020 service
Exceptional service and value for money.
July 23, 2014
Rated 5 out of 5 by Django10 This hotel really understands it's business
On average I stay 320 nights per year with my wife in hotels and so to that end look at hotels as our second home. So to that end we look towards the staff to provide that homely atmosphere. Your hotel although the first for us in Bangkok provided that atmosphere and made us feel welcome from day 1. My wife loved every minute of the attention she got from every single staff member. A credit to all of you. In my book you guys are second to none.
July 1, 2013
Rated 5 out of 5 by frequentrvlr very helpful staff
All was excellent during my stay, as usual, but I needed extra help this time as I forgot my suitcase in the taxi as I was dropped off at the airport (from the hotel). The hotel was excellent in 1) giving me a piece of paper with the taxi's ID number on it as I left the hotel, 2) after being called by the tourism police from the airport, they immediately tracked the taxi company and got my luggage back. So, many thanks again. I love this hotel.
January 15, 2013