Rated 3 out of 5 by dinsdale very average
staff were unhelpful, if you wanted something done you had to find the specific member of staff that performed the task you wanted doing. No one would assist if it was not their actual job. I found the staff attitude surly. Bathrooms very poor. We also had to wait when we were leaving as our luggage got mislaid.
December 5, 2011
Rated 5 out of 5 by PALF our stay
This hotel is very well situated in the middle of London .We enjoy ourselves every time we come ,The staff are so friendly and recognise us when we visit it is a real home from home ,see you soon
April 2, 2014
Rated 3 out of 5 by Dom51 OK But bad bathrooms
HAve stayed many times ..and as platinum member the experience is good value..not so good now when you are gold as you need the upgrades to make it a decent experience.
Shower and bathroom very average..no power and very small thin bathroom
Staff were OK and location v.good
November 23, 2011
Rated 5 out of 5 by Mats perfect stay again at this hotel
This time, my stay at this hotel was too short arriving at the hotel at 23hrs and leaving at 7hrs, but the room was enough comfortable to take a sleep to recover. The room was upgraded as a spg guest and the staff was enough kind in the centre of London Soho. Thanks.
April 23, 2012
Rated 1 out of 5 by travelfrequent Small rooms & Poor Customer Service
Do not stay at this hotel if you are a starwood preferred member, it is the worst of the starwood hotels in London. Customer service is unsatisfactory, rooms are small and it is very
difficult to reach management in order to remedy an issue.
December 24, 2013
Rated 4 out of 5 by Parker711 Fantastic gym and staff
One of the top 10% of gyms in the SPG brand. Staff went out of their way to make sure everything was well taken care of. Try to get one of their remodeled rooms - amenities are much better.
Club lounge is a great touch.
November 20, 2011
Rated 5 out of 5 by Cloud9 Location Location Location
The location of Le Meridien is superb. Subway and train access, both to local destinations and outside London are great. Near proximity to theatre district makes it easy to see plays. Staff was helpful in all ways.
June 19, 2013
Rated 5 out of 5 by Fox77 Great Hotel
Wonderful staff, from the front desk to the concierge to the club lounge staff. Everyone made my stay memorable. Another plus point is the great location, everything is within walking distance.
September 8, 2013
Rated 5 out of 5 by AstridH Perfectly located!
When you are an spg member you have high expectations anyway and the hotel and the friendly staff meets all of them. We had no reason to complain, everything was perfect!
August 17, 2014
Rated 5 out of 5 by Tripp Returning again in nov. great hotel
We stayed here two years and received wonderful, first class service...so great that we are returning again in November for 6 nights to celebrate ...can't wait
August 21, 2012
Rated 1 out of 5 by BizTraveler999 Very disappointing
Low quality hotel all-around. Staff is very friendly, but that's the best and only thing this hotel has.
February 18, 2014
Rated 4 out of 5 by GW2014 First Class Front Office and Concierge Team
I stayed at the Meridien for one night to see what it was like and will definitely stay at the Meridien again and will recommend it to colleagues. JOHANA at Reception checked me in at a very busy time but was courteous, professional and welcoming - not in an overtly impersonal way but as a consummate and experienced professional. VASCO (with the Concierge Team) was expecting me and assisted me with my car and escorted me to and from the Parking Garage and was very helpful with regard to the hotel's amenities and the area in general. JOHANA and VASCO are to be commended and they are impressive ambassadors for SPG and the Meridien London. Thanks to all the Team.
June 3, 2014
Rated 5 out of 5 by husker5 Great hotel
Easy check in. Staff friendly and helpful. Good continental breakfast area. Easy access to major tourist attractions.
June 29, 2013
Rated 5 out of 5 by CaptainP Excellent location, Great Service!
This hotel is in a great location in london. Excellent service, clean, staff. Great installations.
June 27, 2013
Rated 4 out of 5 by TimCT Wonderful Experience
Great job with the renovations. Helpful and friendly staff. Excellent location.
December 1, 2011
Rated 5 out of 5 by Pakelekia Comfort & Friendliness
We always stay at Le Meridien Piccadilly in London. This time was the best as we were upgraded to a very comfortable and quiet suite with a view of Regent St. (but hardly any traffic noise). Staff was outstanding in every respect -- always greeting us warmly. The lounge staff work very hard. My only concern is that the food offers in the lounge used to be better. However, the outdoor bar on the 2nd floor became a favorite place for a night cap!
August 6, 2014
Rated 5 out of 5 by picc Great Stay!!
This Starwood property is gorgeous. It is centrally located, so great for the traveler wishing to see the sights of London. We loved the blend of traditional and modern decor. The club lounge was well stocked and attended. Our two nights in London en route to Germany were absolutely perfect. Our beds were very comfortable and we all slept well. The easiest transition to a new time-zone ever. Thanks for the wonderful experience. We will return!
August 4, 2014
Rated 4 out of 5 by Stacy201 Wonderful accommodations
Loved this hotel! It has an amazing location. Rooms are spacious and very clean. Beds are great.
Wonderful breakfast buffet, very homey lobby.
The location is one of the best in London.
The staff is very nice and friendly but the concierge service was a bit unhelpful even though very friendly.
Also, the door knob on the bathroom door was gone and the sink was clogged.
August 7, 2014
Rated 5 out of 5 by LawyerCat Great location, great service, great place
I've stayed here a few times on business, this time was for pleasure with my family. There was an issue with our first room and the hotel was entirely booked up so they couldn't move us. They made up for that the second night in an elegant way that allowed us to focus on how much we were loving the trip. The beds are comfortable and the rooms are isolated away from the elevators by doors in the hallway which is huge for travelers who might have jet lag. The breakfast is ample and you will be able to carry yourself through the day with it. The location can't be beat for both pleasure and work travel as well as shopping on Regent, Bond, and Oxford Streets, and you can take the Piccadilly Tube line directly from Heathrow which saves you L50 on the trip if you're so inclined. I love it here.
July 24, 2014
Rated 3 out of 5 by unhappy101 what a trip
Being a platinum member, I would expect more from the front desk staff than I recieved. I informed two of them of my status and neither one bothered to mention that I could check in with the SPG desk around the corner.
I had trouble receiving information out of them and getting our rooms as required.
the staff on the concierge floor was the least unfriendly. I asked for egg whites in addition to the buffet and was brought anything but just the whites.
our TV in our room was so far across the room, I needed binoculars.
Your concierge told us the best exchange rate was next door, only to find out they are the worst and felt as if we were scammed.
toilets were hard to flush
water in the shower, was hard to turn off. trying to find just the right place for it to stop was a challenge.
July 22, 2014
Rated 4 out of 5 by ProfG Very comfortable central london hotel
Lovely hotel, great location for most central london attractions. Good bar, but the cocktails could be a bi stronger for the price! Polite and friendly staff.
August 10, 2014
Rated 5 out of 5 by JBerro21 All-around Great Experience
My wife and I were in London for the weekend and decided at the last minute to stay here. We were able to book using points at the last minute and it was a great decision. The staff was amazing, we were granted early check-in at 10am, the room was outstanding, and the location couldn't have been better. Hotel is in close proximity to great sights and nightlife, lots of really fun bars and restaurants. We highly recommend staying here if you are in London.
July 28, 2014
Rated 1 out of 5 by higgins52 should not be a part of SPG
horrible... the check in was a night mare , the check out even worse . staff was multi cultural ...did not understand English ...hello the hotel is in the middle of London !!! room service was a joke ... kitchen food was awful ...spg wake up a re-evaluate this hotel
August 6, 2014
Rated 1 out of 5 by Cheerio Staff
It was not possible to leave something in the luggage room overnight, ridiculous...
August 10, 2014
Rated 4 out of 5 by 457n68r768768 Difficult to make an emergency exit from
It's difficult to exit this hotel in the event of an emergency, which is why I'll never stay here again unless they book me on the 2nd floor. Some staircases end on the 2nd floor so once you reach the 2nd floor you need to walk the floor to locate another staircase, go up some additional stairs, to eventually find stairs down. I booked a lower floor for this very reason, wasn't given the 2nd floor, and low and behold the fire alarm went off and we needed to exit the building.
July 23, 2014
Rated 5 out of 5 by Ads72 Best location in London
Great hotel to stay at for business of holidays. Location couldn't be better. Love the breakfast each morning. A very inviting atmosphere. Gym is 24 hours which is a big benefit with jet lag. I also now catch a train in from Heathrow which is about 50 minutes and gets me to about 200 feet from the hotel. Lastly, I have had 4-5 stays this year and one particular front desk manager always makes sure my stay is an excellent experience.
July 27, 2014
Rated 4 out of 5 by Alise17 Very nice hotel but staff should be trained more
This is very nice and comfort hotel in the heart of London. I like it. However its staff not always is attentive and responsive to the clients' needs. I do think they could be better.
August 6, 2014
Rated 4 out of 5 by Frisbee Great location!
This hotel has a great location on Piccadilly. The rooms are small, but clean and well appointed. My wish is that the SPG computer support person worked earlier in the day, such as having the desk covered from 7:00 AM to 8:00 PM. As it is, the person is very responsive and helpful, but it would be helpful to have the desk covered during extended hours.
July 31, 2014
Rated 5 out of 5 by Glowgirl1 Great Location with wonderful staff
This was our second stay in a 2 week period. We found the staff very responsive. We had club lounge access and found it very crowded. There was a family of 20 or so that overwelmed the staff and many of the other club patrons. There was another group that were staying at the hotel and brought people from outside to hotel into the club room for meetings. I don't know what the solution is. We felt so bad for the staff who knew that the other guests were upset and even angry because they paid the same for club room access for one as the other group did for 6 or 8 including children in one room.
June 5, 2014
Rated 4 out of 5 by GC7129 Nice rooms
The rooms were nice. The staff was pleasant and efficient. The biggest drawback was the lounge which was packed the three days we were there. The staff did a good job of trying to keep up with the number of people they were serving. There were more children in the lounge than in any other I have visited in any country.
August 1, 2014