Rated 5 out of 5 by PJNJ Best Starwood in London
Have stayed at the hotel 7 times in the past 12 months mainly on business and once on a family weekend getaway.
For business it is always quiet, there are multiple locations in the hotel to work from ranging from your room to lounge to pool area to lobby. Very accommodating to the business traveler.
Great staff, location, impeccable room cleanliness and a management team very responsive and open to doing what they can to always make the hotel a memorable occasion.
Have stayed at all the other Starwood London hotels and recommend this one as best in class, a great mix of the traditional classic London lodging feel with a great staff.
March 13, 2014
Rated 5 out of 5 by Jimtraveller Another wonderful stay!
Stayed in the hotel for three nights in the end of January.
Got upgraded to a nice sweet, fully enjoyed a nice size room, a door area, and a full size sitting room with separate TV and a full size desk!
The young man at the separate desk in the lobby helped me and my brother check in, to speed up the process. Super nice service!
The club lounge was very boutique like and very quiant!
May 1, 2012
Rated 2 out of 5 by jim12345 Great location but needs major renovation
I choose this hotel because of the central location but was surprised at how rundown the rooms are. The carpets are old and stained, the floors squeak, the temperature gauge is only a 'plus or 'minue' and has no numbers, the internet is spotty. I am SPG Platinum but still wasn't able to check in until almost an hour past the hotel check-in time, the room I received wasn't even an SPG 'Preferred' room and was on a corner with windows facing an alley which was noisy between midnight and 7am (staff unloading tables, garbage trucks, etc). I asked to move my room but never got a call back from staff. I wouldn't recommend this hotel to anyone
December 31, 2013
Rated 1 out of 5 by MarcoPolo13 Very bad experience
My wife spent few days in this hotel earlier this year, and highly recommanded it as rooms were not too big, but very modern, nice and clean.
I went there for a short business trip in September, and was extremly dissapointed. my room was old, with cracks in the bathroom, broken focets and flush. but the worse was it was dirty with spider webs in 2 of the room corners (i took pictures!). I mentionned my dissapointment to the reception desk, and was told to talk to the manager, but as I was leaving early and coming back late she was never there. i was given a bottle of wine, but in the same way, I was not going to drink a bottle of wine by myself at 11pm coming back to my room. When i came back home my Wife called Starwood to complain, and they gave us 1,500 points. Almost 70 nights in an SPG hotel this year, 3 incidents, by far the worse, and by far the one with the smallest compensation. We will not be back to this hotel. i never wrote a review, but this was really bad.
October 18, 2013
Rated 4 out of 5 by Hansong Great location
Location : Very good
Service. : Good
Facility. : Old
Internet :: Very poor (room)
Price. : Not cheap
October 2, 2014
Rated 2 out of 5 by TimothyF Needs improvement
The wifi was very weak in this hotel - not nearly what one would expect from a first-rate hotel in the capital city of a first-world country. The staff were distinctly unhelpful and seemed as if they were put out by requests, for example, to seat at breakfast, or to retrieve a bag from storage
September 30, 2014
Rated 5 out of 5 by VeryGoodPointsStacey Location, Location, Location
Le Méridien Piccadilly sits in the heart of London’s West End one block from Piccadilly Circus and the famous Fortnum and Mason department store. It's got the perfect location for a London visit! The Le Meridien is a modern and sophisticated hotel. I love the Le Meridien brand and this experience was no different.
My check-in experience was not that smooth – atypical of a Starwood property and especially of Le Meridien. The receptionist checking me in seemed to have trouble with my reservation and it took a bit longer than normal to get checked-in. She also did not tell me about the concierge lounge, offer late check-out or provide any other information about the hotel.
My room was located on the second floor with a view of a cement wall – it just wasn’t my week for rooms with a view. The only plus side to a bad view is a quiet room – and mine definitely was. While I was upgraded from a Deluxe Room to a Club Room – I couldn’t really tell the difference between the two room types. The room was spacious for London and had a king bed, chaise lounge, work desk and large closet. The bathroom was very small and the position of the bathroom door was a bit awkward. It always was in the way.
The showerhead in my shower was broken – there was only a small trickle of water coming out of it even with the water turned on full force. I called the front desk and someone was in my room to fix it in under five minutes. Once the shower was fixed, I quickly discovered that it didn’t drain so well, and the floor was soaked every morning after I showered. On the second day, I also discovered there were no tissues in the room, I called to request a box, and again, someone was there within minutes. I was impressed with the response time to all requests.
The second day, something happened to the door of my room and the security latch would not close. I called the operator and she sent someone to my room. The engineer had to replace the latch – which took two trips – but he had it fixed within 15 minutes. The operator even called me back to make sure it had been fixed and I felt safe in the room – that was a very nice touch.
The hotel wireless internet was unreliable at best. I continually had to re-login and the signal was very weak. The wired internet was better, but obviously not usable with an iPad/iPhone. The desk did have a variety of outlets to fit UK, EU and US plugs – I love hotels that have this, such a great convenience.
I loved the colors in the room – grays, black and red – which made me feel right at home. I could have seen any of the decorations in my own home.
The Concierge Lounge
The lounge is located on the Mezzanine – which is incredibly hard to find without directions (there’s only one elevator that goes to the Mezzanine level.) Breakfast was crowded – probably even more than normal because the main restaurant was closed for renovations. The breakfast was a typical continental breakfast – breads, fruits, cereals, etc…with additional items available for purchase. I didn’t visit the lounge at any other time of the day.
The hotel Overall
The hotel’s restaurant – The Terraces – was closed for renovations. The bar – Longitude 0°8′ was open and seemed very busy. Overall, the hotel was warm and friendly. The staff was very service oriented and paid attention to every detail. Other than the slow check-in experience, I found the service to be top-notch. Every issue I had in the room was fixed swiftly and the hotel made sure it was fixed to my satisfaction. The location of the Le Meridien Piccadilly is perfect for any London visit. I would absolutely stay at the Le Meridian Piccadilly again.
April 19, 2012
Rated 5 out of 5 by Menton6 Great Option for families if Platinum
Obvious caveat is that my experience here is both with platinum status and that I am something of an independent traveler. Thus: Very pleased with upgraded suite when here with wife. Love the club lounge which provides a nice breakfast as well as happy hour and drinks throughout the day. Great location per proximity to tube and shops, and theatures and great parks and historical buildings. Really everything. (though could be a bit busy for some as if walk one way is like you are in times square) Great overall gym with pool and hot tub which I use after my runs in the parks. Will likely come back in future with kids and breakfast and pool and walks to park will be big hits. I saw a number of reviewers complained about the concierge. I can not say I am someone who searches and books on my own so never speak to them. Overall it is a very nice hotel where comfortable with young children and not over the top.. I like that as is all the hotel I need without being too snooty. Great for familes and others with top Starwood status.
February 17, 2012
Rated 3 out of 5 by Rich2809 Good Location
Very over priced. Not a great atmosphere.
Rooms are ok,
February 12, 2012
Rated 5 out of 5 by LawyerCat Well-situated and comfortable
Unlike most reviewers I wasn't upgraded, although this may not have been a regular room because it had a small foyer which was very important because the room was near the elevators and this helped keep out the elevator bing.
The rooms themselves are spacious enough (for London they are a palace) and well-furnished. The blackout curtains work well which is important when you're traveling.
The location can't be beat. Other reviewers have talked about the Tube, but they haven't mentioned proximity to: Regent Street, Bond Street, and Jermyn Street retail, a short walk to the National Gallery and Portrait Gallery, and you're right at Piccadilly Circus. If you're going to the West End, you are exactly where you want to be. Cabs going by constantly, restaurants everywhere, you won't be disappointed.
London wouldn't be London without the much-vaunted customer service of the English, and my experience was no exception. When I arrived the hotel was entirely full. They let me leave my luggage but wouldn't let me use the gym or spa changing rooms because I wasn't checked in. And because check-in time is 3pm, they told me that I couldn't even try to get access before that. Considering my flight had landed at 6am and it was now 7am, that meant I had the opportunity to tour London. Such, such are the joys.
One last note: others have talked about the gym and pool, but if your fitness tastes go a bit more esoteric then you can still find a way to indulge them here. I've never seen a hotel gym with heavy bags before.
February 26, 2012
Rated 4 out of 5 by Socrates Sleek, central and functional
The hotel is sleek and clean, with a modern fitness centre that is open late (featuring cardio machines, weight training and a swimming pool).
Good central location, within easy access to the City and Canary Wharf using the underground and walking distance to many good restaurants in the Covent Garden/Mayfair areas.
The quality of the rooms is of SPG standard. All of them have been recently refurbished and the rooms on the 1st floor have been fully renovated.
The staff should be commended for being available, helpful and efficient in all respects. Having stayed at this facility for an extended period of time, I was always treated with courtesy and respect.
December 15, 2011
Rated 2 out of 5 by SteveL Attitude Adjustment Needed
Overall, the hotel was ok and you can't beat the location.Clean and semi modern with an amazing gym/pool area. The room I was in was a bit bland, and having stayed at other Le Meriden's I expected more. The bed was lumpy and sagged, the walls were drab and the washroom needed a good scrubbing.
The other issue was the staff. Overall they were unpleasant, avoided eye contact whenever possible and didn't go out of their way to assist. When they did help, they were helpful. At checkin, I had to request my amenity as I wasn't offered it.
Overall, for the prices they charge I don't feel this hotel is worth it and you have much better options around town. However if the location is critical then you won't go wrong.
April 25, 2012
Rated 5 out of 5 by Spiritark No regrets
I shifted to this Starwood from an another that was overly funky and tiny. This property is just splendid and made my 3 week stay:
1. No suite but upgraded to a club room which was big enough for one man. Spacious and with one decently sized toilet.
2. Club lounge breakfast, tea, happy hours are simply awesome. Just pop by downstairs on a lazy day to get whatever you need to eat/drink.
3. The terrace restaurant serves excellent food
4. Gym is well equipped, not too crowded
5. Thanks to whoever sent the chocolates and champagne to my room (maybe due to my long stay)
I could go on but the above should suffice. Think no longer. Stay here.
August 14, 2012
Rated 2 out of 5 by JohnBoston123 Save your money and go elsewhere
I recently made platinum and was so excited to use my suite upgrades for a guys weekend before a week of work in London.
Upon check-in the front desk person didn't know they had confirmed the suite upgrade and had to get a manager once I showed her the confirmation email. Then the room wasn't ready. All in all, check in using the SPG gold/platinum line was about 30 minutes.
The disappointment didn't end there. If you are planning to upgrade to a suite, save your money. The suite we were "upgraded" to had three large windows, one faced an air shaft and the other two faced a brick wall. It felt like we booked a room in a basement or a cave.
The bed was horribly old, so old that the springs were sticking out the side as the bed had been compressed for so long. It was like sleeping on a towel on the hardwood floor.
The bathroom was really outdated and was basically being held together by caulking. The tiles were coming off the shower wall, there was two inches of caulk around everything, tiles were cracked, the tub was peeling, sink was cracked, hot water took about 7 minutes to come through in the morning (a lot of wasted water), tub dripped all night, the towel heater consistently leaked water all over the floor, the fixtures were a mix of cheap chrome, real chrome and bronze all of a different style (very tacky), ceilings were stained and cracked and there was not bathroom fan so it was like one big steam room. Worst bathrooms I've seen in any Starwood property.
On the plus side, the air conditioning and television worked well, the housekeeping staff kept the place neat, bathroom water pressure was excellent and the lounge was nice with great access to soda and coffee all day.
The rooms were clean and the furniture was mostly updated except for the the horrible, horrible bed. I would much rather a comfortable bed than a new head board.
To be fair, the front desk did offer to change rooms for us the next day but it would no longer be a real suite and we would need to be back at the hotel for 4pm to re-pack all our stuff. It would be a room with a king size bed and a sofa (they call it a suite) - not worth using the suite upgrades for.
The location is fantastic and the rooms were very quiet. Of course I faced a brick wall so I can't comment what it would be like if you faced Piccadilly
I'm really upset I wasted my suite upgrades at this hotel and will likely never stay here again. it was a total waste of upgrades.
Buyer beware, if you are booking a suite and want a suite which has a separate bedroom you are limited to facing a brick wall and air shaft with no outside sun. Such a waste, especially when the room was nearly $500 USD.
There are other more updated Starwood brands within walking distance. I'd recommend checking them out. Starwood should really do something about updating the bathrooms and mattresses. This is not up to the standards I expect from a Starwood property.
December 31, 2013
Rated 2 out of 5 by SPGtraveler415 Disappointing End to Vacation
Stayed here on the last night of a trip through the UK which included several great stops at other SPG properties. Glad it was only one night as my room was dismal. Small and dark with a window that was apparently covered over. Tiny bathroom. Lots of noise from the nearby restaurant with slamming hallway doors. Not sure if lounge was open as I certainly wasn't informed about it from the staff. I asked for another room as a SPG Platinum member and was informed there wasn't another single room in the entire hotel. Very, very disappointed. The lobby and common areas are beautiful but my room looked like it belonged in a 2 star hotel.
December 11, 2011
Rated 2 out of 5 by Business5 Poor Room Facilities
Just wanted to share the disappointing stay these last couple of days, no problems with the staff but the room was decidedly low par.....it was hot in the room so switched the air con on...constantly trying to see if it would be turned higher only to find it was kicking heat out when I checked in the morning! so a very poor nights sleep ..... The one thing you ask for when on business.
In the bathroom the shower curtain was hung on a curtain rail so it came off every time you tried to pull it!- did not look like meridien standard either.
For info it is room 504 if you want to fix it but sadly will think again before staying on my next business trip.
April 12, 2013
Rated 2 out of 5 by Lucy0 "Beware" does not meet typical SPG standards!
We stayed in the LE Meridien in January 2012. We were really unhappy with the cleanliness of the room! I kept a towel on the bathroom floor the whole time because the floor was so dirty! It truly needed to be SCRUBBED!! The carpet in the halls and on the stairs needed vacuumed badly! We experienced two different concierges, the first one couldn't give us any recommendations for a place to eat except their own restaurant upstairs, which we did end up eating at because we were tried and hungry and didn't feel like going out wondering at 8:30 pm with our child with out having some idea where to go. We found the waiter to be rude and the hamburger meat tasted terrible. The experience the next day with a different concierge was even worse!! He stared at his computer the whole time I was asking for information and seemed put out for me to be inquiring about tourist information! I thought that was part of their job description. The location of this hotel was the only plus about this hotel and I did contact SPG to inform them. If your staying there expecting a SPG hotel... this hotel does not meet the standards!
January 21, 2012
Rated 2 out of 5 by 888kentucky Not so impressed!
We have traveled and stayed at Starwood properties and some boutique hotels. This hotel did nothing to be outstanding. Understanding that we were in one of the great areas of London. The staff were stand offiish, not very helpful. The room we stayed in constantly smelled of smoke, was coming in thru dirty vents, air conditioning not working. Very overpriced. We needed the room for an extra two days. The starwood rep and hotel guest manager doubled the price, no thought to customer service.
Would not recommend.
September 17, 2014
Rated 5 out of 5 by Steve45 The perfect hotel
We have been staying at this hotel annually for more than 25 years (most recently last month), and we continue to consider it the perfect hotel in London. Its location is unmatched, its high standards of décor and cleanliness are excellent, and its staff members are warm and welcoming. The Head Concierge, Paul Whittle, is particularly outstanding in his good nature and his concern for guests and their well-being. If we could give Le Meridien Piccadilly a 6-star rating, we would enthusiastically do so.
October 3, 2013
Rated 5 out of 5 by Antonio Location, pool, staff & lounge make this the place to stay in West End
I discovered the Meridien Piccadilly a couple of years ago, and it's now my fav! Located steps from Piccadillly Circus tube stn. its 40 minutes/no line changes from Heathrow. Rooms are large/suitable for familiies. Be sure to get upgraded as the Mezz. level lounge is fantastic (they even serve afternoon tea!). Check out the basement, where you will find an exercise room and a full size art deco pool! (perhaps the only hotel pool in central London!). The staff are incredibly helpful!
October 23, 2011
Rated 1 out of 5 by Blue25 Awful from the beginning.
Check-in: receptionist on telephone. No acknowledgement of huge line of guests. Waited 10 min b/f even being acknowledged. Staff, instead of apologizing, makes excuses. How about putting more people at check-in during tourist high season? Doesn't take a genius...
Service: Awful. I asked for a bucket of ice on Sunday night due to a broken toe. Took 30 min. Called for another bucket of ice on Mon night, but no one picked up a) service; b) dining; or c) operator. I went downstairs and Drew Northcutt, the manager on-duty, only made excuses. No apology. Nothing. Terrible.
This hotel, in a word, is terrible.
July 22, 2013
Rated 5 out of 5 by vistor20131 Great Stay
Thank you very much for a great stay at your hotel. I do want to say a particular thank you to the staff who turns down the rooms every evening with a smile and their "sweet" chocolates. Also to the staff that had the room dressed up every day ready for my return.
Thank you again.
September 20, 2014
Rated 3 out of 5 by Kentl Terrible Shower
Le Meridian Hotel is conveniently located and has a very modern feel. As an SPG Gold member I was given a very nicely appointed room (very large by Europe standards) with a nice, comfortable king size bed.
However, the shower was terrible. It felt like I was under a squirt gun as the water power was anemic. It took my twice as long to shower because of the lack of water power. My final morning in the hotel I actually had to wash my hair in the sink and my second day I went to the spa to shower
I expect that kind of shower in a budget hotel but not in a 4 star, 350 euro per night SPG property
November 9, 2011
Rated 5 out of 5 by Bill4LA Excellent Location; Great Service
If you want a well-located hotel with exceptional service, this is the property to stay at in London. Whenever I visit London for work and for pleasure, I usually pick this property. The service is always exceptional. The staff is always helpful and welcoming.
As others have mentioned, this hotel is located off the Piccadilly Line and is adjacent to Piccadilly Circus. It is always busy in the area so if you don't want to deal with a little bit of noise and some crowds during the weekends, pick another place. However, if you wish to be steps away from the theatres, Covent Gardens, the Piccadilly Circus tube stop, great restaurants, shops, etc., etc., this is the place to be.
It is also a very close walk to Green Park, Regent Street, Old Bond Street, etc. And it is only a few tube stops to the Eurostar Station (on the Piccadilly Line).
The lounge on the Mezzanine Level is great; the Terrace Restaurant is even better. And the gym and other amenities are fine for a business traveler and/or a tourist.
I would recommend this hotel highly and think you'll be glad you picked this place.
September 3, 2012
Rated 4 out of 5 by Flyingtailor Walk Everywhere
Great location and very good service.
March 29, 2012
Rated 5 out of 5 by Andrew29 It's the Staff
Like most central big city hotels this one has all that you would expect. It is the staff and their personal warmth that make the experience different. Everyone I met were welcoming, professional and helpful. This applied to the bell men, reception, service desk, and room service.
September 15, 2014
Rated 5 out of 5 by Patrick99 Great stay, amazing hotel
I was a little worried as the night before my arrival at Le Meridien Picadilly due to a previous Le Meridien experience. Those worries were put to rest upon check-in. The woman checking us in was welcoming, professional, and efficient. It was a great welcome back to London and we were in and out within minutes. The welcome gift of bicuits from Fornam and Mason made a great stocking stuffer Christmas gift as well!
We were upgraded to an amazing suite. It was bigger than most flats in London. The view over Regent St was perfect. The 2 bathrooms were wonderful and made it very easy for both of us to get ready at the same time. The bathrooms were also spacious and well layed out, which is rare for London. The four poster bed was amazing. Not only was it comfortable, but it was very rare to ever see something like that in a large hotel.
Tea in the Club Lounge was the prefect way to begin a short stay in London. I only wish we were able to take advantage of it more than we did.
Housekeeping was wonderful, and when I requested the sofa bed to be made up, 4 people were there within 10 minutes to do everything, and even bring the extra piece of pillow chocolate.
Only complaints would have to be that the concierge was unable to get us the dinner reservations we wanted, but I was able to do it myself with just a quick telephone call, so that was a bit suprising.
The design of the hotel with the random stairs and maze like corridors also got confusing at first. You may want to ask someone to take you to your room the first time. That is very typical of London, though. It was a great experience, and I certainly will return.
January 2, 2013
Rated 4 out of 5 by YeVoyage Location, location
With a large majority of rooms now upgraded in terms of style -- not plumbing! this is an attractive West End property if your rate is not too high. The bathrooms are NOT modernised. Staff were hit and miss in terms of knowledge and professionalism -- they lost our bags upon check-in and sent them to another suite!!
For Platinums, definitely take breakfast in the Terrace restaurant but beware that the full buffet is only on weekends. Staff knowledge of this benefit was mixed with several different answers to the same question.
November 23, 2011
Rated 5 out of 5 by kpatt45 Love this hotel!!
This is our company's favorite hotel in London, and for good reason. The staff is always incredibly nice, the location is fantastic (steps from Piccadilly Circus), way better gym than most and I've always been recognized as a platinum guest. Given that, I've always been upgraded, so I can't comment on their standard rooms, but my rooms have always been incredibly spacious...especially for a city like London! Complimentary cocktails in the lounge are great to wind down after the work day. You can also have a car arranged to take you back to the airport (and charged to your hotel bill) for practically the same cost as a cab. Amazing!
May 9, 2014
Rated 2 out of 5 by Chairman53 No hot water!
If you arrive and are told you have been upgraded, ask to which room! Being in a hurry to make an appointment I didn't realise until my return after midnight that our view was of the central well of the hotel, full of noisy equipment necessitating earplugs to sleep through it. And there was no hot water in the room. Response from the engineer was very poor - an offer to send someone to check the room when convenient. I reported this to desk on checkout and was met with indifference. Not good enough at £450 a night.
November 19, 2011