Rated 5 out of 5 by Salmon123 Customer Care
Sometimes, it is only when something goes wrong on a holiday that one finds out how much the hotel you are staying in cares about your welfare. On our recent trip with my family to Le Royal Meridien in Dubai, my 15 year old grandson developed acute appendicitis.
The very fact that the hotel has such commitment to customer care to have, on site, paramedics and a doctor, ensured that his symptoms were quickly diagnosed and he was swiftly referred to hospital where an operation revealed that any delay could have had serious consequences.
The care and support out family received during the ordeal can only be described as incredible and the management and staff at Le Royal Meridien have my family's sincere thanks and admiration.
Well done and many thanks, Le Royal Meridien, Dubai!!
Meredith (uk) Ltd.
November 6, 2014
Rated 5 out of 5 by Edmo1 Value for money
Once again we returned to the Royal Meridien beach hotel for our autumn break . As always we find the hotel and facilities to the highest standard. The hotel has many excellent restaurants but an old favourite of ours is the Brasserie which is extremely good value for families . The head waiter Paul and his staff are extremely polite , courteous and helpful . You can dine outside on the terrace or inside in the air conditioned restaurant . It offers an international buffet of hot and cold food with live cooking using only the finest produce from all over the world . Every possible need is catered for and for families the atmosphere is relaxed and enjoyable . This hotel shines amongst others and is a must if you are visiting Dubai .
November 5, 2014
Rated 5 out of 5 by Sandy5555 great location
Close to the beach, marina and the Walk so great location for strolling. 15 minutes from the metro station with access to many areas but a taxi is still needed for others. Pool area is fantastic and breakfast was good. Food Prices were too high for us to eat there but there are many other options nearby. Staff very attentive and sleep quality was the best ever !
November 4, 2014
Rated 5 out of 5 by Liam80 Holiday of a lifetime.
Myself, my wife and my 18 month old son stayed for a week in the newly refurbished tower club room. This was our 3rd visit to the hotel, and each time the hotel keeps improving. I must say the refurbishment in the club room was outstanding.
This was our first family holiday with our son Tyler jay and the staff at le royal meridien made our stay an unforgettable and special first holiday as a family. As we arrived in our room, there was a cuddly toy for our son and tokens for the penguin club. The children's pool, the penguin club, the park, mini golf and football field are all amazing facilities to keep children occupied.
We would like to thank the staff at the tower breakfast and afternoon tea for making our son feel special with his own baby cutlery and for doing all they can to cater for his special dietary needs. Shalou and Christian always made a big fuss of him.
Le royal meridien will always hold a special place in our hearts as this is the place where me and my wife got married back in may 2011. Our wedding day and our stay at the hotel was perfect in every way and every detail was taken care of by brilliant staff. Mark the manager and Pam the general manager always looked after us and our family and friends, and words can't describe how appreciative we are to them.
We will keep coming back to this hotel, as mentioned earlier with each visit there is always something new and exciting to make our holiday unforgettable. We highly recommend this holiday to anyone as we believe it caters for everything that you could possibly need.
November 2, 2014
Rated 5 out of 5 by Samantha45 Second to none service
We have stayed at this hotel on a number of occasions and are never disappointed. The service is excellent and the recently renovated pool bar area is great for lunchtime drinks and food or a pre dinner cocktail. There are numerous indoor and outdoor restaurants all with fabulous food and service. The pool bar area can get a little busy at weekends and unfortunately the beach was being reconstructed when we stayed which was out of the control of the hotel. There was also a restriction on drinking alcohol during our stay for one day, whilst we have no problem with this, we were only advised the day before. Ideally, we should have been advised ahead of our stay
November 1, 2014
Rated 5 out of 5 by Gary2000 The staff are very attentive.
This was our 6th visit to the hotel and we are never disappointed.We cannot fault the hotel from the fabulous staff, who look after every wish of the customer, to the fine choice of restaurants.We shall look forward to our 7th.
October 30, 2014
Rated 5 out of 5 by Susan96 Wonderful Hotel!
We stayed at the Royal Meridien for the first time in October and had an amazing stay. The hotel is beautiful and the staff so pleasant and efficient. Every member of staff was so helpful and they went out of their way to make our stay as good as it could be.
Our bedroom was kept spotless and was very comfortable.
The food in the Brasserie which was where we ate all our meals, including breakfast, was delicious and well prepared. The bar food is excellent as well.
The grounds of the hotel are extensive with so many different areas to sit in and several pools to choose from, as well as the beach.
The location of the hotel, on Jumeirah Beach, is perfect for visiting Dubai and seeing all the sights - just the best location!
I can't wait to visit the hotel again - it was just fabulous!
October 30, 2014
Rated 5 out of 5 by GaryGS Return trip doesn't disappoint
My family and I have just returned from a fantastic 5 night stay at Le Royal Meridien, which was our second visit this year. We arrived early morning and was checked in straight away, along with an upgrade to suite which was a fantastic surprise.
The room was a decent size and everything in the room and the hotel was explained fully by the member of staff who showed us to our room.
We weren't celebrating anything, but was pleasantly surprised to receive a belated birthday cake for my daughter which was sent to our room, and also lovely flowers which was a nice touch.
The staff were always friendly and nothing was ever too much for them and they went out of their way to accommodate any requests that we had.
The lower pool was clean and there was always enough loungers. A member of staff recognised us from our previous visit which was nice. The staff go around handing out ice buckets,cold towels and cold water sprays which is a bonus.
The beach was partially closed due to ongoing beach erosion works, but this wasn't a major problem for us.
As we were half board we used our daily allowance and ate in all the a la carte restaurants, except the new one which wasn't open.
I would recommend this hotel to anyone that wants a bit of luxury and brilliant service.
Thank you Le Royal Meridien for a great holiday .
We will be returning!
October 28, 2014
Rated 4 out of 5 by MREJ Fantastic Staff
I have stayed at this hotel on a number of occasions and without fail have always been impressed by the incredibly friendly, helpful and professional staff.
October 24, 2014
Rated 5 out of 5 by Sue6692 Amazing Hotel
Just had our fourth stay at the hotel, it just gets better and better. ALL staff are excellent, but special mention to Christian and Shula in the club lounge, Ephraun at the infinity pool bar, Hussain and Pappu, sun beds/towels, Roy, who gets everywhere, and Eddy. We had yet another great meal at Maya, our favourite waiter is Juan. Geales is on the list for another meal next time, great food and atmosphere. Yet again we got spoilt with sparkling wine, chocolate strawberries and box of chocolates in our room on arrival, we can't fault this hotel at all and cannot wait for our next visit, it's like coming home, thank you all for another wonderful time.
October 23, 2014
Rated 5 out of 5 by Carlies Anniversary celebration
The hotel couldn't do enough to make our stay special. Our silver wedding was kindly recognised with a room upgrade, flowers, choccies and drinks which far surpassed our expectations. The a la carte restaurants and bars are fantastic and have benefitted from recent modernisations. During the day the huge amount of land means you have lots of space if you need it to avoid feeling hemmed in. we had a great time here. Thanks team.
October 23, 2014
Rated 5 out of 5 by Anna66 EXCELLENT STAY IN ;)
Very exciting experience, everything was perfect! The staff responsiveness was great , every person of the staff had a great and positive attention to customer. It's a perfect location to relax with many attentions very very appreciated.
October 22, 2014
Rated 5 out of 5 by JLS14 Fantastic staff
All the staff at Le Royal Meridien are incredibly good at customer service. From the first smile of the doorman as they open the car door, to every member of staff you come into contact with. Nothing is too much trouble.
October 22, 2014
Rated 5 out of 5 by Paulschoey350 Fantastic All Round Hotel
This was our 4th visit since May 2013, and our 3rd visit in 2014 - say no more! Great hotel with very professional and courteous staff - always very polite and helpful. Food and beverages equally of the top order. Would recommend this hotel every day. Faultless. Will be back early next year.
October 22, 2014
Rated 5 out of 5 by Anni81 The best place for vacation in Dubai
The hotel was perfectly clean, the staff was so responciible, the features, the food was very good, the room was without any comments.
The only thing which hasn't been mentioned is that the more expensive rooms with sea view have direct view to a non stop reconstruction works and there is noise 24 hours a day. Same on the beach.
My personal opition is that these rooms have to be with lower price and this has to be mentioned somewhere during reservation.
October 21, 2014
Rated 5 out of 5 by Marie47 Customer Care WOW
Cant praise this hotel enough.It was my first visit to this hotel after recommendation but my 5th visit to Dubai and I can honestly say my mum and I had the best experience. We celebrated my Mum's 70th birthday and they made her feel sooo special from room and half board upgrade with champagne and flowers on arrival..
October 20, 2014
Rated 5 out of 5 by Grabaneck The best staff in the world
The staff at this hotel treat all guest as royalty they never stop smiling and the service is above excellant.
The whole hotel, gardens, restaurants, rooms are so clean no litter anywhere.
Service in the Brasserie without exception is more than you would wish for.
I needed to use the Medical Centre for the first week of my holiday so much care from the Medical Team.
The reason guest come back time after time is because no other hotel has the atmosphere of the Royal Meridien and Royal is the key word.
October 17, 2014
Rated 5 out of 5 by auntyB Paradise for 2 weeks
On our 3rd. visit to the LRM, it has certainly kept up its standards. From the welcome, to rooms, all the staff, without exception, were so friendly, and couldn't do enough for us. With having such a choice of restaurants to eat in (including the Grosvenor House HOtel,) the hardest decision was where to eat!! The beach will be excellent once the work has been finished, but it didn't bother us at all, as there is plenty of beach to go on. The facilities at Caracella Spa, and the Hamman pools, were a good way to relax after a hard day in perfect weather!!!
October 16, 2014
Rated 5 out of 5 by JDHBRID Just gets BETTER !
Once again a fantastic stay ! Well done Pam,Mark & TEAM, How you keep rejuvenating the LRM is fantastic ! The food experience in all restaurants is superb, the addition to the selection with Geales and the soon to be Zengo's (we could only look) is fantastic ! We also went over to GH and tried Indigo & Rhodes W1 again both exceptional in the case of Indigo we all thought WOW what taste !!!
We have NO bad words for our stay from Roy(pool towel boy) throughout the whole team to Roy(butler) they are all there helping to make a stay so pleasurable !!!
WELL DONE TO ALL
October 16, 2014
Rated 5 out of 5 by IrishMaryAnn Excellent choice in Dubai
spent a week at this hotel recently and I must say we were delighted with it. We had a Royal Club room, comfortable, spotless, spacious with great views out over the pools and beyond to the sea. Food and beverage choices were excellent. Buffet lunch had a great selection of Thai, Indian, European and Middle Eastern food, and everything tasted great. Cocktails and canapes in the evening in the Club Lounge were included in the Club room rate and were lovely. Service in the hotel was very impressive, everyone was so helpful and friendly. Thanks for the Roses and Bubbly in my room for my birthday! Yes, I will definitely be back.
October 14, 2014
Rated 5 out of 5 by Ralston70 5 star hotel
Just spent 10 days at Le Royal Meridien where the service and quality really 5 star.Superb choice of restaurants with excellent menus.Type of place you don't want to come home from.
October 14, 2014
Rated 5 out of 5 by Jessiejames Mrs Diane Beahan
This is my second visit to Royal Meridien and I can't wait to go again. The food is excellent, the staff are very helpful. It is situated in a good spot not far from all local attractions. We spent our days relaxing by the pools and enjoyed lunch everyday at the hotel bars, no need to leave the hotel as all the eating facilities are excellent. I would definitely recommend this hotel to all age groups.
October 11, 2014
Rated 5 out of 5 by Tarries2014 Favourite Hotel ever
My wife and I have recently returned to UK after our 7th visit to this excellent hotel ; this hotel and its staff are to be highly recommended for service, comfort,food,value for money,( the list is endless !)
Just when you think things couldn't get better, they do !
The hotel and grounds have been kept immaculately since our first visit in 2001 and are a credit to Pam Wilby and her staff
Keep up the good work- Starwood Hotels should be very proud of you all
October 10, 2014
Rated 5 out of 5 by MCMills Staying on points
The hotel is great and all the staff is very accommodating. If you happen to be using Starwood points to stay, and are a gold member, they say they upgrade you to the new section, the only problem is they gave us the worst room in the building. It was on the 1st floor right above the air conditioning exhaust which is very loud and makes it tough to sleep. Ask for a room and don't accept room 601.
October 9, 2014
Rated 5 out of 5 by Jacques77 Amazing experience
From the minute I arrived with my family till the time we departed.....we were treated superbly..the staff was great....service was excellent.....it was our first stay but definitely not our last.As a lifetime platinum member I will rate this as one of the best hotels we have had the honor of staying in.....Thank you to everyone.
October 8, 2014
Rated 4 out of 5 by Nikita11 Good hotel
Very helpful and friendly personal
October 4, 2014
Rated 5 out of 5 by EileenandAlex8 Brilliant, as always
Our third stay at Le Royal Meridien, and as always we were treated royally.
Wonderful staff - from arriving in taxi, to super efficient reception (Ganesh in particular helped us a lot), great restaurant staff - the girls in particular were wonderfully welcoming - we used the Brasserie mostly for both breakfast and dinner and the food was superb.
The beach guys who looked after our towels and beach chairs and brought us cold cloths and ice in buckets - particularly Dany, Rajesh and all the other guys.
I have urged all our friends to come here and experience the great times we have had. I cannot speak too highly of Le Royal Meridien.
We are looking forward to returning next year
Alex and Eileen Ward
October 1, 2014
Rated 5 out of 5 by MandM50 2nd stay and better than 1st
What can we say, our second visit in four months and the hotel continues to exceed our expectations. From Zee who managed our booking expertly, to the pool guys, the restaurant teams and a big thanks to Ahmit who rectified a small issue in our room when we arrived quickly and never lost his smile. If you are looking for rest, relaxation and pampering then this is perfect for you. We are looking forward to returning next year.
October 1, 2014
Rated 5 out of 5 by Redparaman Excellent hotel.
Great Hotel. Quality rooms and en suites. Great SPA. Breakfast was buffet hot and cold with good selection for all dietary requirements. Good outdoor space around pools and other restaurants. Room service was prompt and the food well priced.
October 1, 2014
Rated 3 out of 5 by jfg2003 Not a great stay
I am almost lifetime platinum with Starwood, and I was underwhelmed by this property. It is older and tatty which is fine but not for the price that I paid. I had a room booked at a much higher end non-Starwood property and decided to stay here instead which I regret.
• More of a vacation property; not a great business hotel. DJ at the property's club played late into the night two evenings making sleep difficult.
• Invoice incorrect upon checkout; still waiting for a corrected version days later.
September 30, 2014