Rated 4 out of 5 by ajaest what a difference a club floor makes
the club lounge, the staff especially 2 young guys, their concern and genuine interest is none to one. the restaurant staff are poor, they were a year ago and have not improved, neither has the quality or variety of food, this is the worst aspect of the hotel buy far. Unfornuately so many things are worth recommended this terrible start to the day is a reason for missing breakfast and going elsewhere.
June 26, 2014
Rated 4 out of 5 by MCl3oy I Love It
Everything was great at this hotel. The staffs, the food, the room. It's all perfect!
June 25, 2014
Rated 5 out of 5 by Whitnel Great staff and customer service.
The staff at the Plaza Athenee are always ready to help in any way they can. This attention to guests needs are reflected at all levels from housekeeping to personal attention from the GM. Top notch!
June 24, 2014
Rated 4 out of 5 by epuka A few service gaps but a lovely place
This was a lovely place for a global conference- the rooms are comfortable, conference facilities excellent and food throughout was impressive. There were a few mis-steps with the service in my room- on two occasions people walked in on me while I was in the bathroom to re-stock the mini-bar well after 5:00 pm which was awkward. I found someone had entered my room another time to deliver a package I had said I would pick up at the front desk. It would be good if they could coordinate a bit more to avoid interruptions when people are resting or working. Otherwise- job well done!
June 23, 2014
Rated 5 out of 5 by JMB607 Executive Floor Lounge
The Executive Floor Lounge is an outstanding place to organize a meetings with a well trained staff standing ready to help and serve in a bright and comfortable living room like setting. No need to go outside the hotel when you can host meetings from this lounge.
The staff throughout are always very attentive friendly, personable . The staff is always helpful to solve all those little problems and special accommodations that every traveler has from time to time.
A pleasure to stay here... again!
June 21, 2014
Rated 5 out of 5 by FrasG stayed many times and always a pleasure
This hotel always recognises my Gold status well, and the staff are helpful and efficient. Good access to Sky train makes getting around easy.
June 19, 2014
Rated 5 out of 5 by Trishrome14 An oasis of calm in the city that never sleeps!
The staff do their utmost to make your stay an enjoyable experience. The decor and the light in the atrium provides a welcome oasis of calm in a pretty busy city. The quality of the rooms and of the staff is wonderful, everyone is very obliging and service is good and your restaurants excellent.
June 16, 2014
Rated 5 out of 5 by Bhutto55 A comfortable home away from home
I like this hotel as I feel very welcome there. The staffs are nice and hospitable. The food is excellent and well worth the money. The room is very clean and linens are very crispy.
June 14, 2014
Rated 5 out of 5 by Bhutto55 The hotel where the staff care for you
Whenever we go to Bangkok, we stay at Plaza Athenee. It is situated just about 5 minute walk from BTS, Phloen Chit. The room is large and very comfortable. The linens are clean and crispy. Almost all members of the staff know us by and even our room number to help us carry some stuff. The Sea Food buffet at the Rain tree restaurant was absolutely wonderful.
May 27, 2014
Rated 4 out of 5 by Netra This hotel is centraly located in Bangkok Thailand and good palce.
The hotel is centrally located and excellent staff response, good facilities and good breakfast and diner.
May 26, 2014
Rated 2 out of 5 by Nazar No immediate info on curfew
I was extremely disappointed when the hotel failed to urgently communicate about the curfew on the 22nd May 2014. I only knew about the curfew when i was already out for shopping in MBK, when all the shops are closing early and everybody frantically started to catch earliest train to home.
Please communicate by whatever means to your guests about anything that needs urgent attention. Do not expect the guest to read or watch news. Issue some offical written statement and send it to every room!
May 24, 2014
Rated 3 out of 5 by steng The gym is too crowded
The gym is too crowded and congested
May 24, 2014
Rated 5 out of 5 by Cassie13 again exceptional
Many times my husband and I have stayed at this remarkable property. It always delivers in a wonderful way and staff strive to really go above their duty. The breakfast in Raintree is the best I have ever indulged in. The Club Lounge similarly with charming Pun and the ever attentive crew runs with efficiency and friendliness , and a superb selection of food and beverages are available. Israpong at the concierge desk is cheerful and helpful.
May 14, 2014
Rated 5 out of 5 by KookKai This hotel has nice sleep ,and great for transportation
You can experience comfortable staying , nice and helpful staff . You can reach the heart of Bangkok city in a few minutes by BTS.
May 12, 2014
Rated 5 out of 5 by adiarifin81 Great Hotel & Great Staffs
Superb service from the Front Desk, Club Lounge and the Front Office Manager. They make you feel at home. Everything was well taken care and excellent recognition of SPG Platinum benefits and personalized preferences. The employees is very attentive and efficient.
May 8, 2014
Rated 5 out of 5 by jess0503 staff this hotel are very kind
very kind and helpful staff response.
reception and consiege. they are willing to help guest.
May 8, 2014
Rated 3 out of 5 by JS0503 good location for business travel
good value for money, but better to upgrand the room condition
May 7, 2014
Rated 5 out of 5 by Tabatha007 First Class Business Hotel
It is difficult to think of a better located property for the visiting businessmen. Indeed as a regular visitor to Bangkok and the property, it's harder to imagine receiving a warmer welcome. One tip and that's to take a Royal Club room as the related Lounge benefits are well worth it!
May 5, 2014
Rated 5 out of 5 by Laura2014 Excellent service and attention!
I am a frequent visitor to this hotel over the last years and my most recent visit really impressed me.
The staff has really outdone themselves - just excellent at every turn. They anticipated my needs, took great care to help keep me comfortable, were attentive but not obtrusive - it was just a wonderful experience. The service from the greeting at the airport to my departure a week later was consistent and genuine. From the bellhop team to the restaurant staff, Mr. Gilles and Mrs. Ann - everyone took the time to make this say most memorable.
The breakfast buffet is really delicious, lots of interesting variety and a spacious and comfortable restaurant so you don't feel like you are on top of the next guest! And I must finally say - the LM Bed was great! Such a pleasant and deep sleep - and I can't recall this being so comfortable in the past.
I would highly recommend the Plaza Athénée - its a winning combination - great staff, great super central location, proper facilities, a really good spa team, and competitive prices!
Thank you and I look forward to my next trip!
April 30, 2014
Rated 5 out of 5 by Sunantr good loaction near sky train and shopping centers
Plaza Athenee Hotel is located on Wireless Road (or Withayu in Thai), where is one of the beautiful areas in Bangkok. The surroundings are the hotels, the public park and the Embassies. Moreover, the hotel is not far from the sky train of Pleonchit Station), just 5 minutes walk from the hotel.
Plaza Athenee Hotel has many restaurants to serve the guests both eastern and western foods. I suggest you to try on the buffet at The Rain Tree Cafe, or Chinese at Silk Road or Thai at Smooth Curry etc. And the treatments at Spa Athenee.
To go shoppings, you can get the taxi or BTS Pleonchit to Central Chidlom, Central World, Siam Paragon, Siam Center, Siam Discovery and Mah Boonkrong.
April 28, 2014
Rated 5 out of 5 by Bhutto55 Excellent Hotel in the heart of Bangkok
Whenever I go to Bangkok, I always stay in this Hotel, Plaza Atheene. It is walking distance from Central Mall and Ploen Chit BTS. The food and the view from the room is excellent. The staff are very very friendly and helpful
April 27, 2014
Rated 5 out of 5 by katie2014 Impeccable service!
Very efficient staff, with great attention to details and always made me feel that they welcomed every question or request. Service with a smile definitely!
April 27, 2014
Rated 5 out of 5 by Gr8fulGuest Comfort and grace
The facilities were comfortable and elegant, the service was impeccable, the food was wonderful, and the staff was gracious.
April 26, 2014
Rated 5 out of 5 by LindaB49 Arrival from Koh Samui
The Receptionist gave us an extremely warm welcome, a lovely lady. Unfortunately did not get her name , I feel she was more senior on the reception and she wore glasses., made us feel relaxed and looked after. This is a beautiful hotel with amazing decor and facilities.
April 25, 2014
Rated 5 out of 5 by wetravel Good experience
We booked two rooms and Hotel was in contact with us before to make sure they had everything right. Our stay was without a flaw and we all enjoyed it very much. Staff took good care of us and location was great for our needs.
February 1, 2014
Rated 5 out of 5 by WPS1 excellent hospitality
Iam using this hotel for some time now.
And still the hospitality is for me outrageous good.
Especially this trip Khun Nittha and Khun Punnarat did next to Khun Sribumrungrat of the Silk Road Restaurant an extraordinary good job.
January 23, 2014
Rated 2 out of 5 by Victoria3140 Horrendous neglect
I asked the concierge how to get to Siam paragon. He told me I should get off at the chitlom station and walk a bit because siamparagon is "in-between" the chitlom and Siam stations. And when I finally reached siamparagon, I realize it is right at the Siam station. Why the misguidance?
I asked my laundered shirts to be folded, in writing and verbally, but sure enough, they came back on hanger.
I asked how much it would cost to go in a taxi to airport, the front desk told me 700baht. I traveled with large family and needed two taxis, so would be looking at 1400baht in total fares. Told me to use the hotel van instead at 2500baht. I hesitated a while and finally went with two taxis - and eventually realized it was only 300baht each! Not sure if it was deliberate misinformation to get me to book the hotel van, but at the minimum the irresponsible quotation caused me much inconvenience - I actually exchanged extra money in anticipation of the 1400 taxi fees.
The maid cleaning was sloppy. Left my clothes in piles and totally disorganized (that's why we needed the service!).
I could go on but it was just horrendous experience - what a shame to such nice facility and location of the nice hotel!
January 3, 2014
Rated 4 out of 5 by Sperry8 Solid hotel - but in need of refurb
One of the better Starwood hotels in Bangkok and usually offered at a reasonable price. I also have come to like the location over time. It is a 7 min walk to the BTS station (quite close).
The rooms are spacious although dated. Not enough outlets (requires unplugged of lamps) and the decor is old. The shower head was one of the worst I've had. The bed was comfy and the pillows were nice.
They have a wonderful pool and a nice gym. The lobby is super large and looks grand when you enter. However, it is lacking in charm (it's just large and mostly empty). I'm sure an interior designer could make it look majestic again.
The platinum recognition at this property is top notch.
1- No suite upgrade provided for my stay, but it was for the weekend between xmas and new years and as such I'm guessing occupancy was high.
2- Free water and fast Internet provided
3- One of the best club lounges in the Starwood chain with yummy food, wine and couches. It's worth staying at this property just for lounge access. And they run the Platinum happy hour until 8pm - a nice feature.
4- Free buffet breakfast (+ Platinum amenity). It's a large spread and quite decent although improvements could be made. For example, they are missing fresh cut papaya and mango (which is abundant in Thaialnd). They offer dim sum, but don't tell you which are pork, which are seafood, and which are veggie. Just a sign saying dim sum contains pork. They really should break it out so people who don't eat pork can enjoy. They also only offer fried rice as opposed to steamed rice (unhealthy).
Service is excellent at this property... everyone has a smile and everyone is super friendly. Makes the stay very pleasurable.
I highly recommend this property and will return in the future although I do hope they refurbish the rooms and fix the minor inconveniences at the restaurant.
January 3, 2014
Rated 5 out of 5 by Flyingtailor Another 8 nights in Bangkok
This is the 2nd year in a row where I have stayed here for new years maybe a tradition is starting wouldn't it be great.
I really like this hotel from Club lounge to restaurants location and of course to the most important thing this hotel does well SERVICE.
I can never say enough about this hotel. Happy new year to the staff and thanks again.
January 2, 2014
Rated 4 out of 5 by jack a bit older but still nice
After reading the many reviews and seeing the average review stand at 4.5 we decided to give this property a chance. We were, unfortunately, immediately disappointed by the condition of this hotel. Having stayed at many Meridien properties worldwide, we expected a certain level of quality from the rooms and decor and were sorely disappointed by the somewhat old and tired rooms and furniture. Moreover, there was only a single outlet in the room to plug our countless gear (three iPhones, an iPad, two laptops) in, and it required going down on the floor to reach it behind the desk. We resorted to unplugging the TV. Easy access to power for one's devices is a must have these days and no plugs even at the desk is a huge downer. The club lounge brightened things as it is large and well appointed with good food offerings. Another bright spot was the breakfast at the lobby restaurant - lots of choice and all excellent. We also enjoyed playing squash at the hotel, and found it easily accessible to public transit and sights. All in all, we were a bit disappointed by the old rooms - the hotel needs a serious renovation to come up to the level we are used to from other Meridien properties. However, we can recommend the property if you like to have a great lounge and good breakfast, a nice pool and a squash court, and don't care so much about power outlets or room decor.
December 31, 2013