Rated 1 out of 5 by Jackolo519 Bad service
I get problum with taxi driver in Hotel lobby , but the staff do not help me, I said I request call the police, but the staff let the taxi go away.
Just only get one to two power port to let us use. (Too bad )
April 30, 2012
Rated 5 out of 5 by Bhutto55 A comfortable home away from home
I like this hotel as I feel very welcome there. The staffs are nice and hospitable. The food is excellent and well worth the money. The room is very clean and linens are very crispy.
June 14, 2014
Rated 4 out of 5 by wetravel Good Hotel on Wireless Road
We had two rooms and were very happy with them. Spacious and well outfitted with all you need. Wireless works well. The lounge is big and very nice. We like the pool as well. The Hotel is not far from many Embassies and public transport. Our daughter had her birthday and the Hotel not only provided a nice big cake but it was very good quality and delicious. The staff of the Hotel looked well after us. One night before Christmas the Hotel provided an opportunity for needy students to use the pool and eat the buffet. A nice gesture giving back to the community. The manager himself made sure that the kids very very well taken care of.
December 25, 2012
Rated 4 out of 5 by Robino Comments on Facilities
I am an avid athlete and use the gym every time I come to the Plaza Athenee and I have found it to be less than ideal. There is only one real bike (I am not counting the recumbent) and it is terrible! You need a SPINNING bike or similar. Also, I asked the attendant to show me where the 'leg press' machine was and he pointed at every machine except that one. I question his knowledge--which is important to keeping the guests safely using the machines. This is a problem if he cannot identify a machine that targets the largest muscle group in the body. Also, there are THREE machines focused on abs and you don't need one-this can be done with no machine at all.
June 9, 2013
Rated 3 out of 5 by Sam1974 Stategic location, staff need to improve
First impression is hotel in a strategic location and stay is good value for money. But lobby staff, never make too many repeated enquiries with guests who stand in the lobby and waiting for some one or some thing. Its just embarrsing infront of other guests.
May 1, 2012
Rated 4 out of 5 by Lovetravelling80 Good hotel, but not ideal location. Expensive food
I stayed at this hotel for 1 night in January 2013. The hotel have seen better days, and the room I got looked tired. It is really nothing much around the hotel, but the BTS is a 5-10 minutes walking from the hotel. The room was bigger than expected. Staff was nice and welcoming, and gave me late checkout. The pool looked really nice, but too few sun beds, and the staff didn't/very seldom arrange the beds after people left, so some looked like they were occupied all day. The food and drinks at the pool restaurant was way overpriced. In everything listed in the menu they charged for service and government tax (17,7%).
January 10, 2013
Rated 2 out of 5 by gjhk100 Recent stay in BKK
I recently stayed at the Plaza Athenne for the 3rd time and I have to say service was rather jaded this time. Rooms could do with a lick of paint and don't even get me started on the rubbish wifi service!
May 1, 2013
Rated 5 out of 5 by MasaTokyo Comfortable and relaxing
The hotel is conveniently located in the heart of Bangkok and yet once you are inside you don't feel any hectec feeling. The atomosphere is very quiet and peaceful. The staff are very caring and supportive always with gentle smile. The room I stayed is spacious, clean and in order. EverydayI was provided with proper housekeeping with necessary supply of bottled water, newspaper, and so on. Breakfast is excellent with many well balanced items. These are crucial fundamentals to assure you comfortableness while you are away from your home, whether on vacation or buisness. The hotel is more than the price you pay.
April 17, 2013
Rated 5 out of 5 by Bhutto55 The hotel where the staff care for you
Whenever we go to Bangkok, we stay at Plaza Athenee. It is situated just about 5 minute walk from BTS, Phloen Chit. The room is large and very comfortable. The linens are clean and crispy. Almost all members of the staff know us by and even our room number to help us carry some stuff. The Sea Food buffet at the Rain tree restaurant was absolutely wonderful.
May 27, 2014
Rated 5 out of 5 by NigelW Business trip to Bangkok
I took a business trip to Bangkok in Dec, 2013. I was booked by my employer at the Royal Meridien at the Plaza Athenee. The hotel exceeded expectations. The room was comfortable and clean, the food offered at breakfast catered to many cultural tastes and the service offered by the staff was most helpful and always friendly and polite. The concierge service was superb in providing taxi service and offering guidance. I was impressed when I was offered use of the SPG lounge while waiting for my very late flight even after I had checked out. I also appreciated the fast internet connection in my room.
December 24, 2013
Rated 4 out of 5 by Netra This hotel is centraly located in Bangkok Thailand and good palce.
The hotel is centrally located and excellent staff response, good facilities and good breakfast and diner.
May 26, 2014
Rated 5 out of 5 by RodG Great all-around place to stay
The Plaza Athenee offers great service, ample dining opportunities, and clean, quiet surroundings. Situated back from the busy roads, it is less noisy that some of the other large hotels in Bangkok, but close to public transportation and a short taxi ride to major shopping and other attractions. Staff are extremely friendly and courteous, and helpful. Five eateries in the hotel offer a variety of cuisine. The breakfast buffet in the morning is excellent, with a variety of fresh fruits, breads, made-to-order eggs and omelets, cereals, etc., etc. It's hard to find anything to criticize!
March 18, 2013
Rated 4 out of 5 by Briani Sometimes very good, sometimes only average
This is my 8th or 9th visit to this hotel as an SPG preferred guest. Our visit this weekend was the worst so far. An interconnecting room on floor 17 with noisy guests made for a comfortable night's sleep being almost impossible. The absence of a Proper coffe maker and DVD player, as we have had in previous rooms, made the visit even less pleasurable. The hotel was the busiest we have seen it and this made the usually quiet breakfast impossible- the queue at the 'egg station' was too long to wait for. The entrance remains spectacular, but the rooms are beginning to look a little tired. Front of house staff are as efficient as ever. Overall, still value for money, but some minor points worth considering.
September 19, 2012
Rated 3 out of 5 by steng The gym is too crowded
The gym is too crowded and congested
May 24, 2014
Rated 4 out of 5 by Kobe Good hotel, but concierge needs improvement.
While the hotel itself is fine and the front desk, bar and restaurant staff were fine, the concierge needs work. I asked for a restaurant recommendation which they made. I then asked them to make a reservation which they said they would do, but didn't. Luckily restaurant was not full and we got a table anyway. Next I booked a tour through the concierge even though the information said the tour was 2,800 Baht per person the concierge told me that it really was 3,800 Baht per person. When I went to pay the tour operator they were confused as the real price was 2,800 Baht--very poor service on the concierge part. If you know your way around Bangkok and don't need the help of the concierge then this hotel is fine.
March 30, 2013
Rated 5 out of 5 Excellent Hotel Definitely a 5 star hotel with a 5 star service!!
I had the opportunity to visit Bangkok with my family.This was our first visit to the country. Your hotel has made us most welcomed. The service and courtesy shown by the staffs was beyond our expectation. This is what a 5 stars hotel should be.
I would especially like to thank the assistance manager for his assistance in sorting up a issue with a taxi driver. His action has greatly contributed our pleasant stay and has made our trip so wonderful.
Again, thank you very to all your staffs at Plaza Athenee Le Meridian Bangkok. We look forward to coming back to your hotel.
May 15, 2013
Rated 5 out of 5 by SME747 Home away from Home
A good night’s sleep, comfortable place to stay and very clean makes a big difference to me when I’m traveling. The staff are great!
August 9, 2012
Rated 5 out of 5 by Tony8 This hotel provide excellence customer service
I stayed in this hotel last week. I was upgraded to suite room, one of the many good benefits to be SPG platinum number. The services are excellence, especially at the club.
Gym is relatively small in area compare to other Thai hotels but it contains many good maintained equipment, except one morning with electrical power break down.
Thail restaurant serves very nice food while Chinese restaurant is so-so with the food quality. Buffer BF has many many chooses.
Location is near a metro station which is just two stations from Siam Paragon, very centralized.
March 10, 2013
Rated 5 out of 5 by adiarifin81 Great Hotel & Great Staffs
Superb service from the Front Desk, Club Lounge and the Front Office Manager. They make you feel at home. Everything was well taken care and excellent recognition of SPG Platinum benefits and personalized preferences. The employees is very attentive and efficient.
May 8, 2014
Rated 5 out of 5 by bigra99 Perfect Stay
I stayed at the Plaza Athénée Bangkok for 4 days for a personal vacation, and the hotel exceeded my expectation in all regards. The room was clean and comfort, and the staff at the concierge & reception always tried to accomodate my requests throughout the stay. In addition, the location of the hotel was perfect for shopping, dinning, and sight seeing with BTS station a few blocks away. The Platinum benefit was also satisfactory and I enjoyed my stay at the hotel more than I had expected thanks to all the staff that provided me with excellent services.
February 13, 2013
Rated 5 out of 5 by Tabatha007 First Class Business Hotel
It is difficult to think of a better located property for the visiting businessmen. Indeed as a regular visitor to Bangkok and the property, it's harder to imagine receiving a warmer welcome. One tip and that's to take a Royal Club room as the related Lounge benefits are well worth it!
May 5, 2014
Rated 5 out of 5 by KookKai This hotel has nice sleep ,and great for transportation
You can experience comfortable staying , nice and helpful staff . You can reach the heart of Bangkok city in a few minutes by BTS.
May 12, 2014
Rated 3 out of 5 by LouiS99 All round good service except for the porter / door man
- Concierge was extremely helpful, providing suggestions and advice to our travel plans.
- Thai restaurant is great
- Housekeeping ensured the room and toilets are very clean
- Extremely dated room decor
- Given a room on a smoking floor despite the reservation was for non-smoking
- Door man / porter messed up the entire experience on our departure. How did an established hotel allow a taxi which refused to charge by meter, to pick up their guest? Last I've checked, it is against the Thai laws for taxi drivers to not use the meter.
November 23, 2012
Rated 5 out of 5 by ANC34 Tried and Tested
This hotel has always been an excellent hotel. The staff on all levels always exceeds all expectations - that is why we return to this property regardless of any other new Starwood openings around town. Staff like this are - well - basically priceless. Thanks again to the Front Office staff, Suchada for her excellent leadership and staff. Also thanks especially to Pun and his Executive Club team supervisor Nomo - and their countless support staff for making this one of the best exec club levels around. Last but not least, a thank you to the Exec Management staff for getting to know your guests personally...a practice certainly not common among upper management! PS pls bring back Soundscape....your elevator sounds like a some bar in Patpong.
October 26, 2012
Rated 5 out of 5 by jess0503 staff this hotel are very kind
very kind and helpful staff response.
reception and consiege. they are willing to help guest.
May 8, 2014
Rated 2 out of 5 by Haribo Plaza Athenee Reputation
The Hotel was a great hotel, some years ago.
Now it needs a major renovation urgently.
Lots of visible defects around the pool area, our bathroom deserves a cleaning and renovation, especially around the shower area.
Compliments to housekeeping - they exceeded expectations !
April 16, 2013
Rated 3 out of 5 by JS0503 good location for business travel
good value for money, but better to upgrand the room condition
May 7, 2014
Rated 2 out of 5 by Brianinbangkok Rooms need a serious facelift
The room was a big disappointment, especially for a deluxe category. It was no better than a 3 star room----old, drab and depressing. The bathroom was ancient and the shower was pathetic, especially when compared to other 5 star facilities in Bangkok.
April 18, 2013
Rated 5 out of 5 by LindaB49 Arrival from Koh Samui
The Receptionist gave us an extremely warm welcome, a lovely lady. Unfortunately did not get her name , I feel she was more senior on the reception and she wore glasses., made us feel relaxed and looked after. This is a beautiful hotel with amazing decor and facilities.
April 25, 2014
Rated 5 out of 5 by Laura2014 Excellent service and attention!
I am a frequent visitor to this hotel over the last years and my most recent visit really impressed me.
The staff has really outdone themselves - just excellent at every turn. They anticipated my needs, took great care to help keep me comfortable, were attentive but not obtrusive - it was just a wonderful experience. The service from the greeting at the airport to my departure a week later was consistent and genuine. From the bellhop team to the restaurant staff, Mr. Gilles and Mrs. Ann - everyone took the time to make this say most memorable.
The breakfast buffet is really delicious, lots of interesting variety and a spacious and comfortable restaurant so you don't feel like you are on top of the next guest! And I must finally say - the LM Bed was great! Such a pleasant and deep sleep - and I can't recall this being so comfortable in the past.
I would highly recommend the Plaza Athénée - its a winning combination - great staff, great super central location, proper facilities, a really good spa team, and competitive prices!
Thank you and I look forward to my next trip!
April 30, 2014