Rated 4 out of 5 by dayoff great hotel with great service
from check in to check out, this place was great! overall friendly staff, althought conceierge and valet team seem to have some communication problem, as i had to tell several ppl that i was actaully waiting for a taxi! great club lounge and breakfast options. great location, close to BTS. and if you like to run outside, like myself, will enjoy approximity to Lumpini park.
November 17, 2013
Rated 5 out of 5 by NovemberGuest Room was not prepared, customer information was not updated
I flew in from Ho Chi Minh city via bkk to Singapore and stay for one night. Room was not ready. Customer information was wrong and I have to clarify and proof my SPG status despite showing them a valid SPG card which was so exhausting after multiple trips. I always have very good experience staying at plaza athenee and islooking forward to stay there but unfortunately not this time!
November 16, 2012
Rated 5 out of 5 by RayFlyer Lost a litle of the luster?
Always enjoy staying at the Plaza Athenee... old world charm... but feel it has lost a little of that charm. Maybe it's 'cause of recent changes to the SPG guest rewards program (room was not on Prefered Gust floor) or the hard economic times. Lounge staff not as friendly as before. Had lots of problems with the wi-fi conection... maybe 'cause my room was at the far end of the hall.
January 28, 2013
Rated 3 out of 5 by VL11 Dissapointed
Have stayed at Plaza Athenee a significant number fo times over the last 4 years to th epoint where numerous staff now know me by name. I have been a Platinum member with SPG for 10 out of the last 13 years.
Sadly this time, when I used my points to book 2 rooms, I was told that only one room is eligible for club benefits. Apparently my loyalty to Plaza Athenee is not appreciated.
December 6, 2012
Rated 4 out of 5 by Lencho47 Facilities vs. food service
A wonderful hotel, large suites, enormous lap pool for swimming, the most attentive staff possible, excellent breakfast and happy hour in the lounge - but coffee house food is uninspired - why is the food in the lounge so excellent and the food in the coffee shop so mediocre? Perhaps they have different chefs? Location is pretty good, just a few steps from Ploenchit Sky Train stop.
December 24, 2012
Rated 4 out of 5 by WindowSuite Just a great hotel
On cash and points, this hotel is a huge steal. The pool is gorgeous and just the right place to relax after walking around sweltering Bangkok. The staff is super friendly. I am SPG gold now but wasn't at the time, but still had a high floor room. Lots of bottled waters and the beds were extremely comfortable. Located right near a BTS stop too. Would definitely stay here again.
February 20, 2013
Rated 5 out of 5 by peter1147 A perfect hotel
we stayed here for 3 nights and booked a club room.
The hotel is lovely with great facilities. The rooms are comfortable and very clean with a great turn down service.
The staff made our stay, they were excellent. They did everything they could to ensure we had a good stay.
When we return to Bangkok we will stay here again.
I would fully recommend this hotel. Perfect
February 27, 2013
Rated 5 out of 5 by John50 Outstanding Hospitality!
I am a big fan of the Royal Meridien brand for some time. When the opportunity presented itself to once again stay in their property in Bangkok I jumped on it - I was not disappointed! Everything from pre-arrival communications, to outstanding hospitality, to great food and luxurious accommodations, this is the place to stay - especially with Club privileges.
December 21, 2012
Rated 5 out of 5 Magnificent Hotel
My recent stay was nothing but perfect. As a Platinum SPG member I travel extensively across the world and the Plaza Athenee is a standout for comfort, facilities, service and peace and quiet. The Club lounge was outstanding as was the suite. Customer service outstanding.
Congratulations to the whole team, you exceeded our expectations.
July 8, 2013
Rated 5 out of 5 by RufusInHI Pure Royal ELEGANCE!
A FIVE+ Star Property. The Plaza Athénée Bangkok is a Stellar bright star amongst stars when it comes to service and class. The Front Desk and Club Floor staff provided excellent service recognizing your SPG status. The Breakfast buffet was out of this world. Kudos to the Hotel staff and Management; you all and the hotel are pure CLASS!
May 16, 2013
Rated 3 out of 5 by Kmar Good location but rooms need updating
Lobby and pool very nice
Breakfast (but we had to pay since we booked with Spg points)
Rooms are very old outdated
Elevators were getting repaired and we lost power in our room
Wifi we had to pay for
Overall good location and loved the pool area. The staff was extremely helpful. No notice of being SPG member.
September 13, 2012
Rated 5 out of 5 by Marylin LOVE IT
I stayed there for 7 days and would recommend it to anyone coming to Bangkok. Nice comfortable beds, amazing breakfast, delicious Thai food at the 3rd floor restaurant. My favorite place was the Royal Club Lounge for cocktails where both Mono and Natt always welcomed me with a smile and ready to serve after a long from conferences.
March 2, 2013
Rated 5 out of 5 by pguru Great SPG hotel in a city with lots of choice
The hotel is located in a very upscale area, right across from the American Ambassador residence. The staff are exemplary. Language skills are poor so you may have to explain yourself. The room service is slow. They do recognize SPG elites and upgrades are given. Great breakfast buffet. The Executive lounge is great.
October 1, 2013
Rated 5 out of 5 by DBUSA Great Staff!
The staff were wonderful! A girlfriend and I were sightseeing alone in the city, and the staff could not have been more helpful or kind. They assisted with tours, taxis, currency exchange, meals .....everything! The restaurant was excellent, rooms great. A beautiful hotel. All in all a wonderful experience thanks to the staff.
November 1, 2012
Rated 5 out of 5 by Michael2727 The staff here is AWESOME!!
From the moment you walk into this hotel the friendly staff will do whatever they can to make your time in their hotel as enjoyable as they can. From remembering your name and addressing you in person to remembering your last drink order. The staff here is AWESOME is the best way to describe those who work in this hotel.
November 9, 2012
Rated 4 out of 5 by JWKW11 Facilities and Staff are customer friendly
I would like to commend on the cleaniness, friendliness of the facilities, i.e. room and staff. I arrive earlier than the check-in time,and I'm grateful that the hotel and staff can identify with the tiredness of a traveller that woul like to crash for a short while to refresh upon arriving in a foreign country.
December 20, 2012
Rated 5 out of 5 by thedrj Great experience
The people were very helpful, taking care of my travel needs, ensuring that I had everything I needed, and greeting me warmly at all times. The lounge attendants allowed me to use facilities when I just needed a place to sit, but also went out of their way to serve me a very very late dinner when I needed it.
November 25, 2012
Rated 5 out of 5 by HappyBrit Excellent Hotel
This is one of the best Starwood hotels. The service provided is excellent, especially in the Club lounge, Pan, Stefan and every one else takes extremely good care of their guests and make them feel very welcome. This was my third visit to the hotel and have every intention of staying again as soon as I can.
November 2, 2012
Rated 5 out of 5 by Bee37 Best experiences in Bangkok started from staying at this hotel
I had a great time staying at this hotel, close to both business centre and shopping centre. All hotel staff are very nice, kind and I love their happy smile. The room is also very clean and very nice smell. Breakfast is excellent too!! My next visit to Bangkok I will definitely stay in this hotel :-)
December 19, 2012
Rated 5 out of 5 by Thailandbob Always a Pleasant Stay
I have stayed at the Plaza Athene at least 20 times over the past 8 years and have always been satisfied with the service, room quality and exceptional value for money. I travel around the world and stay at many 4 & 5 star hotels and do not know of too many other hotels which stack up with the Athene.
November 2, 2012
Rated 5 out of 5 by gfunk Fantastic Staff and Management
The staff at the Plaza Athenee were the kindest and most professional Hotell Staff I have ever encountered. Also, the food at the breakfast buffet was excellent, and we also enjoyed wine and cheese evenings at Le Glaze. Confirms my opinion of Le Meridien as the top luxury hotel chain in the world.
November 3, 2012
Rated 3 out of 5 by nzuz All smiles, no help
Dear Plaza Athenee,
I have just checked into this hotel and have been quite disappointed by the SPG program recognition at this property. Having pre-booked a junior suite, in the past I would have been upgraded to a larger suite. At registration I was told non were available. A minute later, I was offered one for 5,000 baht extra (with ++ this is around $180).
My SPG gold status was rewarded with a welcome drink. My rate already included internet.
Room is not on the SPG preferred floor.
Lounge access is 3000 SPG points - an absurd amount, or 1,000++ baht.
I was told a few times by the staff, "Well, if you were platinum we would give you all these things for free."
Thank you, and I will take my business elsewhere in the future. In the past days I have stayed at 3 Starwood properties in Thailand, and all have fallen significantly in their service and quality, raised their rates and of course offer far less for SPG status than before. I had hoped that this last stop would prove different.
April 4, 2013
Rated 5 out of 5 by Zales An amazing experience
We got upgraded to an amazing suite, and it was simply wonderful. The suite was extremely spacious and beautiful. The staff was very helpful, and the breakfast was amazing. The buffet does not compare to other hotels I've stayed. And it is easily accessible to the train to get you around town.
July 10, 2012
Rated 4 out of 5 by sidney914 FEEDBACK
I expected the room in this hotel is big but it isn't!
The amenities are cheap stuffs and there's no ventilation for the bath room. Fortunately, the bed is very comfortable and the breakfast is good on the quality. I like the big round bread very much.
There are only 4 lifts and very slow.
November 22, 2012
Rated 2 out of 5 by Haribo Plaza Athenee Reputation
The Hotel was a great hotel, some years ago.
Now it needs a major renovation urgently.
Lots of visible defects around the pool area, our bathroom deserves a cleaning and renovation, especially around the shower area.
Compliments to housekeeping - they exceeded expectations !
April 16, 2013
Rated 2 out of 5 by Victoria3140 Horrendous neglect
I asked the concierge how to get to Siam paragon. He told me I should get off at the chitlom station and walk a bit because siamparagon is "in-between" the chitlom and Siam stations. And when I finally reached siamparagon, I realize it is right at the Siam station. Why the misguidance?
I asked my laundered shirts to be folded, in writing and verbally, but sure enough, they came back on hanger.
I asked how much it would cost to go in a taxi to airport, the front desk told me 700baht. I traveled with large family and needed two taxis, so would be looking at 1400baht in total fares. Told me to use the hotel van instead at 2500baht. I hesitated a while and finally went with two taxis - and eventually realized it was only 300baht each! Not sure if it was deliberate misinformation to get me to book the hotel van, but at the minimum the irresponsible quotation caused me much inconvenience - I actually exchanged extra money in anticipation of the 1400 taxi fees.
The maid cleaning was sloppy. Left my clothes in piles and totally disorganized (that's why we needed the service!).
I could go on but it was just horrendous experience - what a shame to such nice facility and location of the nice hotel!
January 3, 2014
Rated 5 out of 5 by ZiggyP Luxurious!
Plaza Athenee was amazing! The hotel met all my needs, the facilities were outstanding and the staff was so helpful. They took care of everything! The hotel is in a great location, close to parks and shopping and businesses. I would stay here again absolutely!
May 6, 2013
Rated 5 out of 5 by furtheralwaysseemsforever REview
Great hotel and a great value for your money. One of things that needs to be upgraded is the TV in the suites. They don't have HDMI connections and the ones that do, aren't the easiest to hook up and get them running. Overall, great place to relax and chill.
December 18, 2012
Rated 2 out of 5 by Brianinbangkok Rooms need a serious facelift
The room was a big disappointment, especially for a deluxe category. It was no better than a 3 star room----old, drab and depressing. The bathroom was ancient and the shower was pathetic, especially when compared to other 5 star facilities in Bangkok.
April 18, 2013
Rated 4 out of 5 by jett Not exactly perfect...
I stayed in room 2513. there were several channels that were not working. I thought it was normal until i checked out the channels on the treadmill at the fitness center. but as it was already the last day, i didn't want to make a fuss...
January 31, 2013