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Le Méridien Delfina Santa Monica

  • 530 Pico Boulevard
  • Santa Monica,
  • Kalifornien
  • 90405
  • USA
  • Landkarte
Rated 3.4 out of 5 by 229 reviewers.
Rated 3 out of 5 by too much disappointment We have probably stayed at this hotel 6 or 7 times and I think it is time to move on. Upgrades based on gold status seem to have disappeared. We stayed two straight weekends in April and did not receive an upgrade during either stay. One of the few Starwoods properties where this seems to be a problem and not nearly one of the better hotels or locations, so not sure why this is such a problem. The staff was very nice except for one young lady at the front desk who lectured me on self-parking. Service was good at the bar the first night, but the second night when it was crowded, we left after 20 minutes at a table when the waitress just walked by ignoring us. Bell service and the parking team were great, and through no fault of theirs, self-parking was not available either Saturday as there was an event each week. One week the parking was waived, the other it wasn't. Finally, I was charge full point value while the fitness center was closed and there was construction next to the hotel and work going on in the hotel. April 27, 2012
Rated 4 out of 5 by This hotel has great location. Staff needs improvements Staff never called me to inform me when room was ready. I left my cell number and kept waiting from1pm until 5pm then i decided to drive back to the hotel and check if room was available. Check out took too long due to incorrect payment transaction that was voided. February 12, 2013
Rated 3 out of 5 by Would Consider Alternatives Expected a lot more from this place. Needs a face lift. The place is ok, but not up to other places in the area that are also in a better location... at similar price point. April 7, 2013
Rated 5 out of 5 by Close to beach The sidewalk outside is under construction so it is hard to walk to the beach, which is 3 blocks away. The room is nice. It's strange that there is no breakfast buffet. May 20, 2013
Rated 1 out of 5 by poor customer service as an SPG Platinum member, you expect some level of service. This hotel has a nice location and that is it. The service is awful - their response to every request is no. August 13, 2012
Rated 2 out of 5 by Not what I expected but enjoyed breakfast Stayed 2 nights at Meridien during our trip to California. I picked Meridian because I received an e mail for a special rate because it was a new hotel (switching from Sheraton to Meridain) I expected a newly renovated hotel, but was disappointed. There are nicks and dings in the furniture, the bathroom looked old/minimal amenities, and furnishings still looked outdated, although lobby was nice. The first night we had dinner in the bar area and the music was really loud. We could have eaten at the pool area but was told told there was a party out there and it would be too loud and crowded. There must have been a party the next night because as we tried to get to our room on the 7th floor, there were crowds have 20s to 30 year olds trying to get on the elevator holding their drinks and obviously drunk. We enjoyed our breakfast. Food/staff were very nice and experienced. There's a souffle I wanted to try but it took 20-25 min. to make and we didn't have the time. Although the location is 10 min. from the beach it's not in a very nice area. It's off a very main road and there is lots of traffic. If I ever stay in Santa Monica again I would stay closer to the beach. October 14, 2013
Rated 4 out of 5 by delfina hotel Great hotel! Staff very helpful! Rooms very small but balcony huge and great views. Rooms need full length mirrors in them. July 27, 2012
Rated 5 out of 5 by hotel has great features Sheraton Delfina Santa Monica Hotel very Lovely Place, very Kind. but F&B not good March 24, 2013
Rated 4 out of 5 by Attentive Staff Hotel was off the beach but never felt as if it was too far off. Staff was attentive and kind. December 16, 2012
Rated 2 out of 5 by Not up to expectations small akward room; 2 star hotel October 25, 2013
Rated 5 out of 5 by really comfortable bedding Great linens. Staff is very friendly and helpful. November 11, 2012
Rated 4 out of 5 by Hotel is an excellent location Staff is very welcoming and accomodating. October 24, 2012
Rated 5 out of 5 by Great Stay Perfect stay in Santa Monica December 11, 2012
Rated 2 out of 5 by Icardo Feb 20,2012 Beautiful hotel. Very current presence. At check in clerk gave us room 742. We attempted to enter to find that the room was occupied. Both guests were more than a little schocked. Clerk assigned us room 738. Offered us complimentary dinner and cocktails for the inconvenience. Too late in the evening for that. The reassigned room we were given had twin beds instead of the King reserved. The room and beds were excellent. Newly remodeled, the sink in the bathroom barely drained. Next day in the Fitness Center I found that the only two eliptical machines were either totally not functioning or partially. No bathroom in the facility. My wife wanted to use the pool and did but had to change in a side area next to the pool. No pool changing rooms ! Strange. We enjoyed the look and feel of the hotel. The rooms were excellent decor and had a decent view and very quiet. Had we not been on a tight schedule I would have discussed all of this with the appropriate staff. How many other guest experienced mishaps and unusual cicumstances ? I have been an SPG member for a long time and would like to be recognized in some fashion for this mis adventure. How about adding back the 10,000 pts I redeemed for this stay ? Not jsut a letter of regret. I have choices wheer to use my travel dollars. February 23, 2012
Rated 4 out of 5 by Great West Coast Visit Upon Check-in DJ did an excellent job making sure my arrival needs were met and that my Platinum rewards benefits were honored in the form of my desired room upgrade. The service staff was attentive and kind. Kevin (Bartender) did an EXCELLENT job making my parents feel at home and providing recommendations of local activities and restaurants. The hotel seems to be going through phased renovations. What has been completed is beautiful and meets my Starwood expectations. While there was construction noise that was disturbing during the day, the staff made sure to appropriately address my concern. I will definitely be staying at this location again! March 25, 2013
Rated 4 out of 5 by Stay met our needs! Overall stay met our needs and were very accommodating! Staff were very helpful to all of our wedding requests and then some! Only issue I had was upon check-in - Front desk wasn't as pleasant as other Starwood properties. I'd originally requested prior to check-in if they would be able to accommodate for a king bed vs a double simply because husband is well over 6'5" and as a Gold member, I've been able to put in these requests in the past at other properties which they've been helpful on. The front desk simply did just as the original reservation was, that was it. I had to speak with another rep in order to be heard and even had to mention we were part of a wedding party. Thank you to all of Le Méridien Delfina Santa Monica that made the bride's stay an excellent one! April 30, 2014
Rated 5 out of 5 by Very nice hotel It is a beautiful hotel with very cooperative staff May 19, 2014
Rated 3 out of 5 by Truth in Advertising? We stayed at this hotel a few weeks ago while it was still the Sheraton. In fact, I was very surprised that the property was being rebranded as there was nothing on the site or in my reservation to indicate the change. A small sign by the valet station tipped us off but everything else said 'Sheraton'. One of the many reasons that I book here is the Club Lounge. This no longer exists and had closed a week prior to the changeover. So, this Sheraton was advertising Club rooms and attendant rates the day I arrived even though there was no lounge. Not good; I would have been upset had I actually paid the higher price for a Club room. We were provided a very good continental breakfast but nothing for the evening before. Illy coffee was available in our room and was decent but there were no instructions for the new machine. I got it to work but it was a little messy. We arrived a little early and hoped to check in before 3 p.m. No such luck; in fact, I received a call about our room being ready after 4 p.m. Overall, the staff was very friendly and the hotel is comfortable. The only real change between the previous Sheraton and the new Le Meridien is likely the bedding, the coffee and the food. Of course, the prices will be higher for a similar product. While I am a loyal Platinum guest and will return to this property, I will take a hard look at some of the beachfront options in Santa Monica. I certainly wouldn't pay $400/night for this hotel when there are some great hotels on/near the sand for that price or less. September 24, 2013
Rated 2 out of 5 by Room was loud, bad customer service During my stay, I woke up super early in the morning because of the construction outside my window. I tried to take a photo of the view (the ocean), but the construction was in the way. Not very relaxing. Room was clean, bathroom was clean. Front desk service was great and valet was great. The bad customer service part comes in later. I phoned in to get a copy of receipt and they emailed me my Folio, which does not show the hotel name on it. If you're a business traveler, you know your expense reports require the name of the hotel you stay at. Eventually after 2-3 transfers, I was transferred to a lady named Vanessa. She said she would fax it. 2 hours later, no fax. So we called again. She said she would scan and email it, we did not receive it. 2 hours after that, we called again, and said she will email it again to a different email address. We finally received the email with the receipt copy and the name of the hotel. Here was the problem: Written on the receipt was our fax number (which she wrote down wrong). My SPG account has my email address, which she didn't send the email to, we had to provide a different email. I could only come to the conclusion that spelling is not her strongest suit, as the last email came in and she described her job title as "ACCOUNTS RECIVABLE". It's Accounts Receivable. It shouldn't take me an entire day and multiple phone calls to get a receipt with the name of the hotel on it. I originally had asked they email it when I check out and the Folio emailed did not have hotel name.S September 30, 2012
Rated 4 out of 5 by Wonderful Weekend Stay! My husband and I stayed here for the weekend. It is a 10-min walk straight down Pico to the beach and then another 5-10 min. walk north to Santa Monica Pier or south to Venice Beach area. I liked our location, the walking gave us our daily exercise! The only downsides were: 1. There is supposedly a complimentary shuttle to the Pier, but it was broken down (For the convenience of guests, maybe mgmt should consider renting a van?). I personally love to walk, but it would have been a nice option for when my husband was tired of walking to/from the beach. 2. One of the two elevators was broken on both Saturday and Sunday. Minor annoyance. 3. Parking is $25/day. Limited Free self-park spots in garage. The positive: 1. Staff is very friendly and very helpful. I personally get annoyed when the front desk staff is 'grumpy/acting annoyed with my questions' when i am checking in - remember that I am on a guest on vacation and don't want to encounter grumpy. DID NOT encounter that at all, from the valet greater to the housekeeping staff - everyone was friendly! 2. Check-in was quick and my early check-in request of 2pm was done. We were given an ocean view room with a very spacious balcony with two lounge chairs. I was able to enjoy the afternoon sun laying out in the privacy of my balcony - very nice. 3. The room is spacious, very clean and the pillows are soft and fluffy. We had a mini fridge and standard coffee maker w/Starbucks coffee. Every morning I was able to catch housekeeping on our floor and they willingly gave me two more coffee packets. 4. Bonus: I asked concierge for help to get reservations at The Lobster that night for 7:45pm (after I called the restaurant direct at 4pm and was told no availability until 9:15pm.) and Andrew was able to get us a table with a view. Thank you very much Andrew!! Overall, I recommend this hotel and will stay here again on my next visit to Santa Monica (which I hope is soon!) Room Tip: Ask for an ocean view room - the balconies are larger and the view of the distant ocean/boats is nic... June 26, 2013
Rated 4 out of 5 by Great Staff! we checked in after midnight which was 2 hrs later from our time zone. They informed us that as a result of Disrupt LA a Tech Summit the hotel pool would not be available. Additionally, the hotel had become a Le Meridien from a Sheraton since our last stay in August and there was no longer a club room for breakfast for Gold and Platinum SPG members. Both the pool and the club breakfasts had become a treat for our grandchildrens' overnights at the hotel with us. we had no advance warning and were tired and extremely disappointed. We tried to change hotels to no avail. We asked to have the mgr call us the next morning. Hugo Bara, called promptly the next morning to say he had heard of the problem, saw we had stayed there several times and upgraded us to a Junior Suite with a private jacuzzi on the balcony overlooking to ocean! Also the night mgr gave uscoupons for free breakfast. We felt the staff truly understood how to treat repeat guests and showed more than a little appreciation for our Starwood loyalty. The entire staff especially Hugo Bara is well trained professional and extremely polite! Great spot! May 13, 2014
Rated 4 out of 5 by Beautiful views I stayed here with my wife and we were upgraded to a corner room with an ocean view. Absolutely gorgeous. The staff was very willing to help with anything we needed and did it willingly. May 11, 2014
Rated 5 out of 5 by Best bang for the buck! Close to everything, convenient & FREE parking. May 12, 2014
Rated 2 out of 5 by Not that Great... Have stayed here a couple of times now and this last time was the weakest yet. They put my wife and I and our one year old on the second floor. Beware that the second floor rooms all overlook the bar and the doors are not soundproofed so you will hear everything going on in the bar until it closes. The refridgerator froze all of our food (no, there was no adjustment mechanism) and the shower decided at will to go from scalding hot to cold all weekend long. Add in a front valet group that could care less about helping you (standing around watching you load bags into your car) and you have a recipe for a weak experience. August 8, 2012
Rated 2 out of 5 by Out of Character Experience I have stayed here several times in the past. This time, the staff let us down. Specifics: *Was not able to check in until 6:30 pm since room was not clean. Was told they allowed late check out till 4:30. *Brought my own Rediel stemware for a nice bottle of wine for my wifes birthday. Maid too them and had to go through hoops to get them returned *Conceirge lounge staff was rude both mornings, ran out of coffee both days at 9:45 even though it does not close until 10 *Asked for docking station vs bose radio and never got a call back from desk; never came *Parking lot full, valet was $20 a night I have stayed here multiple times and not had this poor of an experience August 1, 2012
Rated 1 out of 5 by ruined my vacation feel that as an SPG member, starwood and this hotel allocate worst hotel rooms for redemption guests. my room overlook cafeteria dumpster and had an interconnecting door to strangers and they were loud and the noise travelled through door. towels threadbare and grey when should be white. sheraton club lounge should be for adult paying guests but was full of free loaders who made pigs of themselves and left the lounge in a disgusting state. I had to spend a lot to earn my points and I was on recuperative vacation following cancer surgery and barely got one nights sleep due to noise. Lost a valuable week of my vacation time and left in a worst state than when I arrived. November 16, 2012
Rated 1 out of 5 by Avoid this hotel I am a SPG Platinum and we first were first booked into a Jr. Suite as I was in LA for a 2-week work trip with a pregnant wife and young son - space was important. NOTE: the exact same thing happened earlier this year! On our way to the hotel we called to verify our room was ready. Nope. They gave it away. I called my Starwood Ambassador and she called and was utterly dismayed that they gave away my booked room. So they put us in a TINY room with a King bed and a roll away. We have been there for two days and NOT ONCE has the room been made over. We have called the hotel service a ton of times and nothing. This shouldn't be a Starwood. Avoid this hotel at all costs! Stay ANYWHERE but here! Management is totally unresponsive to our repeated requests to remedy issues. When leaving our other hotel (Westin) the GM there even said he has not heard any good things about the Delfina. If you have had a bad experience call Starwood and ask them to create a file on your experience. The more 'files' that are created on this hotel, the faster it will be kicked out of the Starwood licensing program. I stay at Starwood hotels over 120 nights per year and this is THE WORST HOTEL I HAVE STAYED IN. June 15, 2012
Rated 4 out of 5 by Thank you! We enjoyed our stay at the Sheraton Santa Monica. The room was comfortable and the hotel is within a reasonable walking distance of the pier, restaurants and shoping. Bus service is easy if you don't want to drive. Staff was very friendly, helpful and quick. Housekeeping was never able to figure out that we had two adults and two children and thus needed 4 of each type of towel and a bit extra soap; although, they always brought it quickly. The hotel advertises free self-parking, but really they have so few spots that it's never available. Count on spending $23 a day plus tips to park. Very pleasant stay! July 26, 2012
Rated 5 out of 5 by Travel Agent Best Hotel in the Area, staff is Great. The Front Desk people are the best. EspeciallyNick and Lucas May 5, 2014
Rated 3 out of 5 by Great Decor, but unfavorable location I thought the rooms were very nice, but the "beach view" that i thought i was getting was only visible through part of my terrace, and looked over more of the convention center and local high school. The hotel is also quite a walk from the Santa Monica Pier and beach, and would not recommend it to most if you want to be closer to the action. April 27, 2014
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