Rated 5 out of 5 by Crickit Excellent Features
Le Meridian provides any amenity that you could possibly need while you are away from home.
We especially enjoyed the complimentary bikes available for 4 hours or less.
The complimentary Valet Parking is not usually available in any City and I think it will be hard to find any hotel that provides this feature.
Their restaurant with their Happy Hour/Social Hour
We enjoyed everything about this hotel and the staff were very accommodating.
We loved the housekeeping girls too.
December 1, 2014
Rated 4 out of 5 by fbc001 Excellent staff & a few downsides
Booked 2 rooms for 3-nts each during Thanksgiving weekend. Excellent staff from Reception, Valet, Concierge, Bar & restaurant.
Want to especially thank Haley Kruse at Reception for printing out multiple boarding passes (printer at the Business Ctr was out of order the whole wknd) and taking care of bonus pts for our choosing the Green Choice. Also want to thank Rigo at Check-in for going over various room options with us. Note that MOST rooms in this hotel are Connecting Rooms which means much more noise from neighboring rooms (each room actually connected to neighbors on both sides which meant even more noise issue). Travelers who are noise sensitive should be aware of this issue.
December 1, 2014
Rated 5 out of 5 by SLfamily Great hotel west of I-5 with great service
My family (2 parents, 2 kids) spent the Thanksgiving holiday here and couldn't have been happier with the quality and the location of the hotel (5 minute walk to the beach). Most importantly, the service was outstanding as Jami, the Director of the Front Office, helped accommodate our family and ensure we had a tremendous stay. The hotel does a very good job recognizing and accommodating SPG status as well. All in all, a great hotel experience for a great family vacation!
November 30, 2014
Rated 1 out of 5 by Joan66 Not a Luxury Hotel
SPG MUSTchange the rating for this hotel as it is NOT LUXURY. The bed in the room was made up incorrectly, no fitted bottom sheet. The coffee maker did not work, and the size of the room was small.
The registration staff person spoke so fast he was very difficult to understand. The parking service was very prompt and helpful.
November 30, 2014
Rated 5 out of 5 by 44252665835 Preferred hotel
Off the chain will definitely keep coming back to this hotel
November 25, 2014
Rated 5 out of 5 by SurfNsun GREAT Stay-cation
FREE PARKING?!?! FREE INTERNET?!?! This is great! So close to the Beach and great little eats is just a perk compared to the FREE PARKING AND INTERNET. Its a great please to have a little Stay-cation and get all the same amenities you would at home. This is truly a Home-away-from- home!
November 20, 2014
Rated 5 out of 5 by karl48 Nice Hotel
November 20, 2014
Rated 1 out of 5 by r2good guest
very poor property. subpar lobby and hallways are smelly and musty
November 17, 2014
Rated 5 out of 5 by SKdxb Excellent service
This has been a great place. Its location is very good - near to the beach and third street promenade and at the same time giving you a quiet location like a resort feel. Staff are exceptional. Breakfast is very disappointing
October 27, 2014
Rated 4 out of 5 by liljoeyG Nice and Friendly
Except for one day when they forgot to clean our room, it was a very enjoyable stay.
October 20, 2014
Rated 4 out of 5 by college2014 hotel stay
Hotel was very nice. Great location. Accommodating hotel staff. Nice rooms. We would definitely stay in the hotel another visit.
October 15, 2014
Rated 5 out of 5 by Samp125 Never dissappointed
For us it starts with Brenda Coykendall, she's the best. It doesn't stop there though. From Patrice & Haley at the front desk to Pedro and Jimmy , Bobby with valet services, Rene in maintenance, Brenda with my breakfast every morning and Maria in housekeeping. All making my stay at my "west coast" home away from home stress free. Sure location & amenities are important but people drive the service industry and you have some good ones.
October 12, 2014
Rated 5 out of 5 by LaLaEddie66 Amazing Service
the staff was so accomodating and friendly
September 29, 2014
Rated 4 out of 5 by PeteAz Fix Gym Equipment please
The weight machine has been broken the last 3 visits (cable broken). Please fix.
September 19, 2014
Rated 5 out of 5 by bonvoyage Hidden Gem
A perfect boutique blend of sophistication, style and warmth, Le Meridien Delfina Santa Monica exemplifies what hospitality should be. From our arrival until we bid farewell, our experience was pure class. Although this was our first stay, we were welcomed like old friends. Haley at the front desk made sure our needs were met beyond expectation and the hotel manager was ever so charming as well as his team who genuinely seemed happy to work there. The food was fresh and amazing. Stop by the bar for a Cocojito and talk football with star bartender Rebecca. Enjoy the tuna tartare or outstanding taco plate while you soak up the sun poolside with a private but just enough posh guest crowd. Rent bikes and cruise down to the Santa Monica boardwalk just blocks away. Return to your pristine room just in time for a nap on the cloud like beds. Pop a bottle of champagne on your balcony overlooking the sunset views before you're off on your next adventure.
Of all the hotels I've stayed in Los Angeles, this was by far the best! A hidden gem. I can't wait to book my next stay.
September 11, 2014
Rated 4 out of 5 by scottray34 Only 1 Issue
Everything was satisfactory except I was supposed to get 500 Starpoints for checking out before 9:00 AM. I checked out around 7:30 and never received the Starpoints.
September 8, 2014
Rated 4 out of 5 by TravelerD Great Staff
Jessica and Sonia went out of their way to make my stay and birthday visit memorable. The room, balcony and ocean view added to the experience. The restaurant recommendations were very helpful and met our expectations. The porters/doormen were exceptional throughout my entire stay.
September 6, 2014
Rated 5 out of 5 by jorgie great staff
the staff is accommodating like no other.
August 23, 2014
Rated 5 out of 5 by BCatItaly Enjoyed my stay!
The staff was so nice at the hotel - from the valet gentlemen, check-in/check-out staff and gentlemen that was roaming the lobby (not sure what his job was but was always opening the door for me and saying hello).
My last stay at this hotel was over three years ago (travel patterns had changed due to work), since then they have gotten even nicer (remembering my name) and redecorated. I loved the new colors. My only complaint was the coffee maker. I was able to make my first cup without a problem, but my second was less successful - it "ate" my k-cup and won't brew another cup. It's a European coffee maker and too complicated for American business travelers.
August 22, 2014
Rated 4 out of 5 by ashleyc17 My recent stay
I stayed here for business, otherwise I think it would have been out of my price range. The men at the front desk were very friendly and professional, and my room was clean and comfortable. My only complaint it that I stayed in a room on the Mezzanine floor, which is right above the lobby where they play LOUD music until about 10 PM. It was the middle of the week, I don't see why that was necessary. Otherwise, great.
August 14, 2014
Rated 3 out of 5 by gmj11 Upgrade
This is the first time staying at this hotel and from the outside it isn't anything to call home about. We drove up and wanted to self park but they have about 20 spots and it was full. Of course with the number of self parking spots they made available it's convenient for the hotel to charge you $30+ dollars to now valet. The inside has been remodeled and is nice. The room that I upgraded to was a junior suite but the room was in the front of the hotel and the street noise was terrible. You couldn't open the doors and enjoy the balcony. Even on the weekend the traffic noise was bad. Not sure why they offer an upgrade and you accept and pay for it and they put you in a room like that. The room was also smoked in. The smell was still in the bathroom when we arrived. They brought an air cleaner and put it in the bathroom. You could still smell the smoke even after they removed it. Crazy! If you are cleaning the rooms daily wouldn't the maids have smelled someone smoking? They didn't offer to move us but only gave the option of the air cleaner. Not sure they want repeat customers at this hotel. I would have moved the customers to a new room. I wouldn't have offered an air cleaner for an obvious room with smoking issues. I should have demanded to be moved but then again what room would we have been moved to?
August 14, 2014
Rated 4 out of 5 by Ninibear21 Comfortable Stay
The location of this hotel was great, and made walking Santa Monica quite easy. Also good access to highways for getting farther distances. My room was quite comfortable, and early check-in was accommodated. The only real negatives I experienced were the coffee maker in my room (wouldn't work properly to brew a cup), and that my room service tray was never removed from outside my door for the 2-night duration of my stay (I was a bit removed in a cabana room...maybe no one noticed it??). Food quality was good, though, and parking staff were helpful late at night when spots were no longer available (allowed me to park in a reserve spot for the night so I could conveniently leave early to catch my flight home).
August 13, 2014
Rated 4 out of 5 by CD04 lacked personal connection
I looked this hotel for 5 days out of a 8 day vacation to the LA area. We were celebrating my daughter's graduation from high school and our 25th wedding anniversary! I specfically mentioned this as I made the reservation and was told this hotel has excellent recognition and service. I was disappointed that the staff did not provide any special service.
I read other reviews and I am not sure what it takes to get an upgrade or over the top service. Disappointed with this property, lacked the connection with its guests.
August 12, 2014
Rated 4 out of 5 by FLVagabond Recent stay
The mattresses need upgrading... both queen beds were very worn and uncomfortable.
Also, each time you dialed "0" for hotel assistance, it took a long time for someone to answer.
Location is excellent!
August 12, 2014
Rated 1 out of 5 by Spoiled50 Disappointed Stay
Really disappointed! Staff unresponsive to Starwood members. But that comes from GM he was the same way. Cold food and rude employees in restaurants. I was not expecting this type of environment at a La Meridien.
August 12, 2014
Rated 3 out of 5 by smitty11 No Power
The day we arrived the power was out at the hotel. No advance notice of the power outage which the hotel new because the city turned it off. Basically paid for a night and could not use the facilities at the hotel until after 8:00 pm. Was disappointed that nothing was offered for the inconvenience except for a glass of sparkling wine.
August 11, 2014
Rated 1 out of 5 by JPJP2014 Mistreated
I am writing to you today, to express my disappointment with my stay at the Le Meridien Delfina this past weekend. I arrived to check in at the hotel on August 02 at 14:30PM and was provided room number 324.
Upon arrival to my room, I noticed that I was provided a different room than what I had booked. My reservation was suppose to be for a Suite room with the Outdoor whirlpool tub on the balcony.
I noticed no such tub on the balcony. I called down to the front desk and spoke with the MOD. He told me that they were completely sold out and that the room I had booked, was not available, due to the previous guests had damaged it the day before.
On any other day, I would not have minded so much, but given this was my WEDDING DAY, I told him that I would NOT settle for a downgraded room. Keep in mind, I was trying to prepare for my wedding ceremony which was 4 hours away. I waited for about 10 minutes and finally I received a call from the MOD and he reiterated that there was simply nothing he could do. I was extremely upset at this point, and went downstairs personally to talk with him. I explained that I also work in the industry and on any other day, I would not have minded so much, but it just didn’t seem like he tried anything to rectify the situation. I also told him that it was not even 15:00PM, so most guests had not even checked in yet at this time, but he kept insisting that he could not open up any rooms. I told him to keep searching and after waiting for him patiently for about 10 minutes, and having no one come back out to update me, I went back upstairs to continue preparing for my wedding.
After another 20 minutes, he finally called back up to the room and told me the most he could do was offer either connecting rooms, or a room with an ocean view.
I was livid, but being that this was my wedding day, I did not want to let this ruin my special day. Finally I opted to take the connecting rooms, and was provided 820 and 822. Room 822 was not ready, due to cleaning, so I basically prepared in 1 room, smaller than the suite that was originally assigned (room 324).
As I have mentioned multiple times, on any other day, I would not have minded…but given the fact that this was my wedding day, and also the fact that the MOD, upon my check-in did not even mention anything about the damaged room, but thought it would be fine just to assign me an alternative room without disclosing any information to me, just does not sit well with me. I had initially planned to return back to your property at a later date, perhaps on an anniversary, but given the treatment that was provided to me, I now have a sour taste in my mouth.
August 8, 2014
Rated 3 out of 5 by dbly42 The extra step
When I checked in on Monday, I told the desk person I was expecting a package the next day. Guy says, "Ok, we'll be sure to send it to you when it arrives." What he DIDN'T do, was make any note of it in the system. Next day comes, I speak with the evening clerk asking about my package who says it hasn't arrived.
The next morning (Wednesday), I call down asking again. Again, I hear no. After verifying the address and the arrival of the package online, I go to the lobby. I speak in person to a lady who again tells me nothing has arrived after looking halfheartedly. I tell her I have confirmed it is here. Find it. She checks again. Oh guess what! Here it is! Oh, well the writing was a little smudged so we couldn't tell. Well guess what? If you had written down that I was expecting a package maybe you could have put two and two together that it was mine, since special delivery, overnight packages don't just magically appear.
The laziness of the staff almost led to me not receiving my driver's license which could have prevented my return flight home.
Your hotel also has the slowest check-in process I've ever seen.
August 7, 2014
Rated 2 out of 5 by Neilav Work Confernce 8/4 - 8/6
My main point of feedback is for the management of the hotel. I believe the issues are systemic and due to poor training and lack of communication. I don't blame the staff at all. They were nice. I noticed several times while I was checking in an out that other guests were very angry and complaining of several items. I was never told where the elevators were when I check in, any details on internet, and as a platinum member wasn't told about any water/amenities. The ATM didn't work and the staff knew this was a problem based on their reaction of having the ATM phone number available. The power went out for most of the day and although we were warned we were told generators would work. The elevators took forever to work and people were very upset.
August 7, 2014
Rated 3 out of 5 by Williepatoche T
Swimming pool too small, breakfast does no exist nor restaurant. No facilities to reach beach
August 7, 2014