Rated 2 out of 5 by RCowles Late Check in - Room Not Ready
We arrived early and were told that there was no room available, and that they would call when it was ready. They "pre-checked" us in by taking all of our information and credit card info. The room wasn't ready until nearly 4:00 (normal check-in is 3:00 PM). When we finally returned we still had to stand on line again, show our ID again, and give our credit card again - really, what was the point of "pre-checking" us in? They "upgraded" us to the top floor (but we are gold SPG members anyway - so no big deal). By the way wifi is $15 per day for a limit of 3 machines (more than that and there is an additional fee) - I have never heard of a limit on devices. There are better options within the city - we will not be returning to this hotel, I would not recommend this hotel.
July 20, 2014
Rated 1 out of 5 by BillyPhilly hotel forgot the hospitality
I arrived after a long journey (while nursing the onset of a severe cold) and full day of meetings to discover that my reservation had been mistakenly booked for the week prior. The desk informed me that I'd been a no-show the prior week, that they didn't have a room available for the three nights but only for the one night. A tough situation. However since I was clearly exhausted and sick, I was very very disappointed that they didn't offer to help me book elsewhere (in the Starwood system or otherwise). They charged me nearly double the rate for that night and they put us in the least desirable room in the building. And on top of it all, the pool deck (which along with convenient location was the primary upside to this property) was closed for renovation.
I'm not currently a frequent traveler, but I used to travel every week and stay with Starwood every chance I got due to the great properties and service I received. Moreover this was a property where I put dozens of corporate guests for their stays in Santa Monica. It was a tremendous disappointment to be the recipient of such an oblivious lack of compassion & hospitality. I don't think Delfina deserves to use any of the Starwood names.
Hoteliers are in the hospitality business - even in image conscious Los Angeles - and Delfina just didn't understand.
January 30, 2014
Rated 1 out of 5 by Peyton18 Would not recommend this hotel
I stayed at this hotel for a weekend and I am a loyal Starwood customer and have always been extremely happy with the hotels I select from this site. As I received excellent service from the hotel in regards to certain requests I asked for, I was shocked by what occurred just a few hours before departing. My daughter was with me and we were celebrating her 23rd birthday. We were sitting outside talking in the front of the hotel (minding our own business) and a man approached us (a guest at the hotel as well) and sat down next to us and was extremely rude with his words and quite vulgar. We kindly asked him to refrain from using such comments and he stomped his feet and got very close to my daughter's face and walked back into the hotel lobby. I immediately told the gentleman working at the hotel in valet what occurred and he immediately said he would take care of it. The man proceeded to come back to us and say inappropriate and borderline abusive words to use. Words I would not want to write down - mean and offensive. I was scared and shocked. The gentleman working the valet told the guy "he had a phone call" and brought him back into the lobby. Then told us he was so sorry for the guys behavior.
I later discovered that this guy that was staying at the hotel is a "regular" customer, spends thousands of dollars and stays for months. He is a "song writer". His behavior has occurred before and it is simply washed under the table as he is someone who spends a lot of money at the hotel. That was what was told by me from an employee at the hotel.
I normally do not complain but as a customer as well, I should never be spoken to like that by anyone regardless of how much money "they may spend". I am just as an important customer regardless of how much "money" I spent at the hotel and no one should be treated that way.
Unfortunately, I would never stay at the hotel again because of the way this was handled. It was not at fault by the extremely nice valet gentleman as he quickly made sure the guy left us alone and we felt safe but the idea that a hotel would allow such behavior is shocking. I was never approached or contacted by a manager regarding this situation and as a side note I never received an email confirmation of my hotel bill of which they said I would.
March 25, 2014
Rated 5 out of 5 by Pam70 Oasis during Business
It is important to business travelers to have a retreat after a hard day. This hotel was an oasis of stress relief at the end of brutal work days.
July 27, 2014
Rated 5 out of 5 by Cristy48 Excellent Hotel
The staff were very professional and friendly. The hotel was very nicely decorated. The food was excellent the rooms were nice and overall our experience was excellent. The location is great a few blocks from the beach, dining, shopping and everything that you need. I would recommend this hotel it was amazing. I can not say enough about how nice the staff were. Always welcoming and holding the door for us no matter what time it was. They were amazing!
July 21, 2014
Rated 5 out of 5 by AE80 Beautiful ocean views
We only stayed at the hotel for one night, but were immediately upgraded to a junior suite on the Starwood level at check in. The room was gorgeous - a double balcony with a direct view of the ocean. Definitely one of the highlights of our trip.
July 23, 2014
Rated 2 out of 5 by Jdwyvr Beware Deceptive Advertising / Hotel Sub Par
Beware! Reservations assured me of completed renovations - arrived to find construction in lobby, completely destroyed pool terrace, club lounge is an empty cement floored room and best of all our deluxe ocean view king had a view and pounding noise of adjacent construction site! Rooms comfortable but far from sound proofed! Reception on departure had a take it or leave it attitude. Ruined my in hotel business meetings as business center closed as well.
Sheraton Delfina is deceptive! Avoid this place!
May 1, 2012
Rated 4 out of 5 by Pdiddy Only complaint location.
The decor is lovely in the lobby and the room. The staff was very responsive. For shopping and restaurants you have to walk 1/2 mile to a mile. The beach is 5 blocks away.
My suggestion is the hotel have a car to take you to beach and restaurants within a 10 block area.
July 22, 2014
Rated 3 out of 5 by GZZ123 Toilet cleanliness a slight issue
I stayed at the Le Meridien Delfina from Jan 10 to the 13. I really enjoyed the lobby and the overall experience. However, I have always been a stickler for toilet cleanliness, and my experience with this Starwood property has been underwhelming on this aspect. When I checked in, the bathroom curtain and shelves had brownish-red stains, which I assume is coffee in the best situation, and blood in the worst. Hope that this will not be a problem in the future. Other than that, great lobby, although having only one working lift was a hassle. The other lift was under maintenance resulting in long waits for everyone.
Staff were really friendly and helpful.
January 14, 2014
Rated 2 out of 5 by Anabelle1 Sheraton Santa Monica
The Staff was most accomodating, professional. The main lobby lovely however.. my room. The room has been recently remodeled, unfortunately it was quite uncomfortable, very small, confined, dark - and some beautiful view + balcony! Overlooking a dilapidated, old apartment building. The only light coming into the room was from an approx. 4 ft. sliding door onto a tiny balcony with THE view. No windows, noise all night from the apt. building.
April 28, 2012
Rated 5 out of 5 by Coleo Great Hotel, Great View, Great Staff
This was my 3rd and best experience at this hotel, mostly thanks to Michael at the front desk who upgraded my room to a cabana pool side room and also sent up a nice treat for my GF who had a rough day of travel. Everyone was very pleasant, the property clean and the stay without any issues. Beds are very comfortable as well.
July 18, 2014
Rated 1 out of 5 by Esther1 Change of Name-Change of Standards
Having stayed at the Sheraton Delfina over many rears, it came as an absolute shock to see such a determination in standards by a simple change of name.
Our room was over a very noisy bar, the staff were unhelpful, it took 3 days of a 7 day stay to get a working coffee machine and television.
No self parking for guests when a function is on. This was most certainly not a change for the better and most certainly the worst hotel associated with the Sheraton name I have ever stayed in, and will never return to.
October 20, 2013
Rated 3 out of 5 by Jane098 It's the little things
I chose this hotel for it's location and the promise of a little luxury during a short vacation in Santa Monica CA. The decision was based on the price per room and website photos. We booked a King suite, thinking the word 'suite' indicated more space and the chance to shut a door to a bedroom. The 'suite' is just a room, nothing more, and quite small at that, the word 'suite' should not be used. While the bed was delightfully comfortable the sofabed for my two children was really below standard, you could feel the springs under the incredibly thin mattress. Not good enough. In addition, the bathroom amenities were a disappointment. Toilet tissue like sandpaper, shampoo and conditioner that could be used for dish washing. The bathroom lighting, while fine for general use, was completely inadequate for make up. The staff were friendly and super efficient however we have previously stayed at other hotels in the area and know that we can get better value for our money. Sorry about that.
July 17, 2014
Rated 1 out of 5 by disappointed WAYYYY overpriced
it took 4 trys and 3 hours to find a room that I could sleep in- one room had noise blasting in - one room had hadsmokers in a smoke free room - no screens on doors, no king bed as reserved, bathroom so small one person was almost too much - mold in the tub, no water pressure all for the low low price of $310.00 per night
March 26, 2013
Rated 5 out of 5 by Mjem10 Fantastic getaway, great hotel
This property is modern, clean and comfortable with a good vibe. The entire hotel staff provided us with excellent customer service
and the location was ideal for sightseeing, beach, eating and shopping excursions. Overall a very enjoyable experience
On the west side. Will be back!
July 17, 2014
Rated 4 out of 5 by Ozzie63 HOT HOT but nice
The staff was fantastic and the Hotel was nice. The room was Hot and the A/C would not go lower then 73. Since the beds did not have a sheet to cover yourself you had only the down cover which made it even hotter.
July 18, 2014
Rated 4 out of 5 by Browns26 Holiday
Great place for a holiday
July 19, 2014
Rated 5 out of 5 by DrKosmic Long Weekend Stay
A very lovely hotel with great facilities. The room was spacious, with a nice balconey and a very comfortable bed. The fitness room was delightful. The staff was terrific. A convenient location to all the major places in Santa Monica with no problems walking into the downtown area
March 26, 2013
Rated 5 out of 5 by BTP11 Excellent Vacation
Outstanding from check-in to check-out. Concierge service, valet parking, bike rental on-site, pool temperature, everyone on staff was exceptional. Stayed with spouse and 2 teenagers. Everyone loved it. Very clean all around, plenty of seating indoor and outside by pool, etc.
March 28, 2013
Rated 5 out of 5 by Martin80 Fantastic Hotel
As always a great stay at the Sheraton Delfina. From the moment you arrive to the moment you leave, the staff are pleasent and eager to help. Rooms are clean and quiet and the room service food is fantastic. Look forward to staying again!
December 3, 2012
Rated 1 out of 5 by Zwizzer Need mgmt on grounds
This spg platinum experience was one of the worst service experience I have evr had at a Starwood property. Inexperienced, obsequious young staff ...left alone on a Saturday night.
March 4, 2013
Rated 4 out of 5 by casamia Beautiful hotel, service needs work
The hotel is in a good location, walking distance to Main Street in Santa Monica and the beach. The hotel itself is beautiful, modern and recently updated. We made an SPG reservation for a double room and due to status and the fact that we were traveling with kids were updated to a fabulous suite, newly renovated, modern with a king bed, pull out sofa, fabulous view and tiled jacuzzi on the balcony. The hotel has a nice pool right off the bar. It's a bit small with no bathrooms/changing rooms nearby (you need to walk through the bar to get there) but it's quite nice. While the hotel was lovely, service still needs work. The staff when we checked in was quite nice. Our room was upgraded but we were asked to wait until 5:30 for our room to be ready because the pipes in the original room we were slated for weren't working due to construction. We spent the afternoon at the pool but bar/food service was slow and not especially friendly. Net-net, we'd definitely go back and our experience wasn't nearly as bad as previous reviews but they hotel needs to focus on service in order to start earning better reviews overall.
April 22, 2012
Rated 5 out of 5 by Radi Delfina Santa Monica
We enjoy staying at the Delfina when we travel to LA
July 16, 2014
Rated 5 out of 5 by Jeanette1234 This hotel needs to improve its fitness equipment
Fitness equipment is in bad shape.
July 16, 2014
Rated 4 out of 5 by Mattdycr In need of some tender loving care.
I arrived a little early for check-in but was given a room within 30 minutes of arrival. The room that I was checked-in to was a corner room, and had a view of the beach/pool. The location is pretty decent, it's a short 10 or so minute walk to the beach. The only downside is the ageing of the rooms. The furniture was outdated, and the curtains were cut to allow room for an old-school air con vent which allowed a lot of light in from the minute the sun was up. Other than that, I was well looked after and the bar, restaurant, pool rival many places in Cali. Good for business and pleasure.
April 3, 2012
Rated 5 out of 5 by Emmy67 Very Classy
This is a very classy hotel. The staff is always ready to help. The location is excellent, and has a feeling of a boutique hotel. I stay here every time I am in Santa Monica.
July 14, 2014
Rated 1 out of 5 by Zwizzer This is an old Sheraton...nothing more
Too many too list....in general, this re do of Sheraton Delfina, does not deserve Le Meridien branding, nor prices, regardless of higher priced prestige chain properties nearby.
For example, bathrooms were updated , but old, tired fixtures remain, even in purchased suite.
Request to be far away from Pico Blvd., was not fulfilled, or recognized despite Platinum status for years.
This is a Starwood embarrassment. Rename it Aloft, and change to lower price point, and guest expectations.
July 5, 2014
Rated 4 out of 5 by RK1190 Amazing location
Great location, facilities and ocean views
July 14, 2014
Rated 2 out of 5 by Carmen1426 Most Expensive SPG hotel, Least satisfaction
Bathroom had towels for 2, with 4 guests. When I called for more towels, the phone rang 50 times with no answer, went down to front desk, very long wait to get there as only one elevator was working, was told 30 min until more towels would be available. 1/4 roll of toilet paper and no additional upon check in. Pool service pleasant, but she was very slow and there was more demand than she could handle. Room was very sandy.
July 7, 2014
Rated 3 out of 5 by Tylerjulia False advertising
Overall 3 night stay was good, however, we were quite put off @ the beginning, as the website clearly states complimentary self parking. We had sent a message to the hotel in advance of our arrival stating that we would be checking in late. However, when we arrived, we were told our only option would be to valet park($32/day). When we expressed our disappointment we were met with "all the other hotels in the area charge," as well as "our self parking is first come first serve- we would be happy to discount your valet for you at 50% off! " -found out later that 15/day is still quite a high rate to pay, given the location. We realized that there are around 45-50 stalls for self park whereas there are countless stalls for valet...felt a bit scammed. Despite the fact that this was a small issue, we were disappointed with the lack of principle, and felt a bit let down.
July 6, 2014