Rated 4 out of 5 by clw3 Excellent staff
This hotel has excellent staff, they were quick to take care of any needs and with a great attitude, especially like to point out Pedro the concierge and the front desk Sophia.
January 22, 2015
Rated 1 out of 5 by kris999 Disappointing
Stayed here for a week! bathroom broken and water kept gushing back into the bath! Called in but a poor fix caused the problem to resurface!
It is definitely not a Category 5! maybe 3 at best. I have stayed at several SPG properties and this one is overpriced and among the worst!
January 6, 2015
Rated 3 out of 5 by Flying70 OK Place to Stay for business
Easy access to major highways. Not proximate to beach area if you care about that. Staff was most helpful at all times. Younger crowd. Cluttered lobby area. Morning food services expensive.
December 31, 2014
Rated 2 out of 5 by starwood123456789 subpar
I am a platinum Starwood member and was "upgraded" upon arrival for our 2 night stay. What they failed to tell us was that they were replacing all of the toilets on the floor that we were on starting early in the morning. It would have been appropriate for them to inform us of this renovation up front and offer to move us to another floor. Additionally, they now charge $18 per night which essentially covers a cheap glass of sparkling wine and internet. Faucet in the bathroom was loose. All in all, this was not a positive experience. We vowed the last time that we stayed here not to stay again but i decided to give it one more chance. My bad
December 9, 2014
Rated 5 out of 5 by ElectionGuru Exceptionally friendly and helpful staff
The Meridien is a nicely modernized older hotel with some curious pathways and routes to get from room to pool, and back. The public areas are elegant, but the staff make the hotel. They are prompt and eager to offer assistance in any way. Highly recommended.
December 7, 2014
Rated 4 out of 5 by LifetimePlatinum1972 Better than expected
This was our first time at this property. Ideal business hotel however we were on vacation. We fortunately were upgraded to a suite however it was a wheel chair accessible room which wouldn't have been bad if everything wasn't designed lower. I am 5'10" and the mirror over the sink only viewed my lower torso. The staff was excellent but the gym was cramped and the hotel towels were yellowed and old. Towels are such an important part of hotel amenities. We give the property a solid B.
December 4, 2014
Rated 2 out of 5 by wilbor Wanted to like but...
Reception was nice. Helped me with platinum upgrade. The rooms are TINY. Obviously an upgraded Sheraton. They have fixed the parking situation!
Pros: close to beach and restaurants/bars; front of house friendly and nice
Cons: TERRIBLE bathrooms; rooms are definitely 2-star-ish; glacial response from front when requested anything; comp shuttle was never available; pool too small to use and deck mostly shaded
Verdict: this place is NOT an LM hotel--many of them are fantastic!; hard to spruce up a place with bad "bones"; glad I used points because I would be very unhappy if paid the outlandish sum they're asking for this place; will not stay here again--probably one of the Ws next time in LA...
December 2, 2014
Rated 5 out of 5 by Crickit Excellent Features
Le Meridian provides any amenity that you could possibly need while you are away from home.
We especially enjoyed the complimentary bikes available for 4 hours or less.
The complimentary Valet Parking is not usually available in any City and I think it will be hard to find any hotel that provides this feature.
Their restaurant with their Happy Hour/Social Hour
We enjoyed everything about this hotel and the staff were very accommodating.
We loved the housekeeping girls too.
December 1, 2014
Rated 4 out of 5 by fbc001 Excellent staff & a few downsides
Booked 2 rooms for 3-nts each during Thanksgiving weekend. Excellent staff from Reception, Valet, Concierge, Bar & restaurant.
Want to especially thank Haley Kruse at Reception for printing out multiple boarding passes (printer at the Business Ctr was out of order the whole wknd) and taking care of bonus pts for our choosing the Green Choice. Also want to thank Rigo at Check-in for going over various room options with us. Note that MOST rooms in this hotel are Connecting Rooms which means much more noise from neighboring rooms (each room actually connected to neighbors on both sides which meant even more noise issue). Travelers who are noise sensitive should be aware of this issue.
December 1, 2014
Rated 5 out of 5 by SLfamily Great hotel west of I-5 with great service
My family (2 parents, 2 kids) spent the Thanksgiving holiday here and couldn't have been happier with the quality and the location of the hotel (5 minute walk to the beach). Most importantly, the service was outstanding as Jami, the Director of the Front Office, helped accommodate our family and ensure we had a tremendous stay. The hotel does a very good job recognizing and accommodating SPG status as well. All in all, a great hotel experience for a great family vacation!
November 30, 2014
Rated 1 out of 5 by Joan66 Not a Luxury Hotel
SPG MUSTchange the rating for this hotel as it is NOT LUXURY. The bed in the room was made up incorrectly, no fitted bottom sheet. The coffee maker did not work, and the size of the room was small.
The registration staff person spoke so fast he was very difficult to understand. The parking service was very prompt and helpful.
November 30, 2014
Rated 5 out of 5 by 44252665835 Preferred hotel
Off the chain will definitely keep coming back to this hotel
November 25, 2014
Rated 5 out of 5 by SurfNsun GREAT Stay-cation
FREE PARKING?!?! FREE INTERNET?!?! This is great! So close to the Beach and great little eats is just a perk compared to the FREE PARKING AND INTERNET. Its a great please to have a little Stay-cation and get all the same amenities you would at home. This is truly a Home-away-from- home!
November 20, 2014
Rated 5 out of 5 by karl48 Nice Hotel
November 20, 2014
Rated 1 out of 5 by r2good guest
very poor property. subpar lobby and hallways are smelly and musty
November 17, 2014
Rated 5 out of 5 by SKdxb Excellent service
This has been a great place. Its location is very good - near to the beach and third street promenade and at the same time giving you a quiet location like a resort feel. Staff are exceptional. Breakfast is very disappointing
October 27, 2014
Rated 4 out of 5 by liljoeyG Nice and Friendly
Except for one day when they forgot to clean our room, it was a very enjoyable stay.
October 20, 2014
Rated 4 out of 5 by college2014 hotel stay
Hotel was very nice. Great location. Accommodating hotel staff. Nice rooms. We would definitely stay in the hotel another visit.
October 15, 2014
Rated 5 out of 5 by Samp125 Never dissappointed
For us it starts with Brenda Coykendall, she's the best. It doesn't stop there though. From Patrice & Haley at the front desk to Pedro and Jimmy , Bobby with valet services, Rene in maintenance, Brenda with my breakfast every morning and Maria in housekeeping. All making my stay at my "west coast" home away from home stress free. Sure location & amenities are important but people drive the service industry and you have some good ones.
October 12, 2014
Rated 5 out of 5 by LaLaEddie66 Amazing Service
the staff was so accomodating and friendly
September 29, 2014
Rated 4 out of 5 by PeteAz Fix Gym Equipment please
The weight machine has been broken the last 3 visits (cable broken). Please fix.
September 19, 2014
Rated 5 out of 5 by bonvoyage Hidden Gem
A perfect boutique blend of sophistication, style and warmth, Le Meridien Delfina Santa Monica exemplifies what hospitality should be. From our arrival until we bid farewell, our experience was pure class. Although this was our first stay, we were welcomed like old friends. Haley at the front desk made sure our needs were met beyond expectation and the hotel manager was ever so charming as well as his team who genuinely seemed happy to work there. The food was fresh and amazing. Stop by the bar for a Cocojito and talk football with star bartender Rebecca. Enjoy the tuna tartare or outstanding taco plate while you soak up the sun poolside with a private but just enough posh guest crowd. Rent bikes and cruise down to the Santa Monica boardwalk just blocks away. Return to your pristine room just in time for a nap on the cloud like beds. Pop a bottle of champagne on your balcony overlooking the sunset views before you're off on your next adventure.
Of all the hotels I've stayed in Los Angeles, this was by far the best! A hidden gem. I can't wait to book my next stay.
September 11, 2014
Rated 4 out of 5 by scottray34 Only 1 Issue
Everything was satisfactory except I was supposed to get 500 Starpoints for checking out before 9:00 AM. I checked out around 7:30 and never received the Starpoints.
September 8, 2014
Rated 4 out of 5 by TravelerD Great Staff
Jessica and Sonia went out of their way to make my stay and birthday visit memorable. The room, balcony and ocean view added to the experience. The restaurant recommendations were very helpful and met our expectations. The porters/doormen were exceptional throughout my entire stay.
September 6, 2014
Rated 5 out of 5 by jorgie great staff
the staff is accommodating like no other.
August 23, 2014
Rated 5 out of 5 by BCatItaly Enjoyed my stay!
The staff was so nice at the hotel - from the valet gentlemen, check-in/check-out staff and gentlemen that was roaming the lobby (not sure what his job was but was always opening the door for me and saying hello).
My last stay at this hotel was over three years ago (travel patterns had changed due to work), since then they have gotten even nicer (remembering my name) and redecorated. I loved the new colors. My only complaint was the coffee maker. I was able to make my first cup without a problem, but my second was less successful - it "ate" my k-cup and won't brew another cup. It's a European coffee maker and too complicated for American business travelers.
August 22, 2014
Rated 4 out of 5 by ashleyc17 My recent stay
I stayed here for business, otherwise I think it would have been out of my price range. The men at the front desk were very friendly and professional, and my room was clean and comfortable. My only complaint it that I stayed in a room on the Mezzanine floor, which is right above the lobby where they play LOUD music until about 10 PM. It was the middle of the week, I don't see why that was necessary. Otherwise, great.
August 14, 2014
Rated 3 out of 5 by gmj11 Upgrade
This is the first time staying at this hotel and from the outside it isn't anything to call home about. We drove up and wanted to self park but they have about 20 spots and it was full. Of course with the number of self parking spots they made available it's convenient for the hotel to charge you $30+ dollars to now valet. The inside has been remodeled and is nice. The room that I upgraded to was a junior suite but the room was in the front of the hotel and the street noise was terrible. You couldn't open the doors and enjoy the balcony. Even on the weekend the traffic noise was bad. Not sure why they offer an upgrade and you accept and pay for it and they put you in a room like that. The room was also smoked in. The smell was still in the bathroom when we arrived. They brought an air cleaner and put it in the bathroom. You could still smell the smoke even after they removed it. Crazy! If you are cleaning the rooms daily wouldn't the maids have smelled someone smoking? They didn't offer to move us but only gave the option of the air cleaner. Not sure they want repeat customers at this hotel. I would have moved the customers to a new room. I wouldn't have offered an air cleaner for an obvious room with smoking issues. I should have demanded to be moved but then again what room would we have been moved to?
August 14, 2014
Rated 4 out of 5 by Ninibear21 Comfortable Stay
The location of this hotel was great, and made walking Santa Monica quite easy. Also good access to highways for getting farther distances. My room was quite comfortable, and early check-in was accommodated. The only real negatives I experienced were the coffee maker in my room (wouldn't work properly to brew a cup), and that my room service tray was never removed from outside my door for the 2-night duration of my stay (I was a bit removed in a cabana room...maybe no one noticed it??). Food quality was good, though, and parking staff were helpful late at night when spots were no longer available (allowed me to park in a reserve spot for the night so I could conveniently leave early to catch my flight home).
August 13, 2014
Rated 4 out of 5 by CD04 lacked personal connection
I looked this hotel for 5 days out of a 8 day vacation to the LA area. We were celebrating my daughter's graduation from high school and our 25th wedding anniversary! I specfically mentioned this as I made the reservation and was told this hotel has excellent recognition and service. I was disappointed that the staff did not provide any special service.
I read other reviews and I am not sure what it takes to get an upgrade or over the top service. Disappointed with this property, lacked the connection with its guests.
August 12, 2014