Rated 3 out of 5 Below Par
I've stayed here a number of times because it is convenient for business in Santa Monica but you're generally overpaying for what you get. Old pretty unattractive hotel on a busy, not so nice street even though it is within about a mile of the beach. If you aren't from LA, you wouldn't feel safe walking east even 2 blocks. Old rooms. Overpriced very plain restaurant even for a hotel. You won't hate this place, but I think you will be a bit disappointed in general for the price.
May 27, 2015
Rated 1 out of 5 Called 4 times to speak with somebody about overcharge!
My company gets us rooms at the Santa Monica location when we travel there. I recently checked out and decided to just get the folio via email. When I did, I was out of the hotel and noticed there was a overcharge from the restaurant/bar. I called the general number and explained to somebody what had happened the guy assured me it would get forwarded to the billing/accounting department and they would take care of it. Long story short, 7 days go by...no call and no email..I call back and speak to somebody at the Santa Monica hotel..again was told it would get taken care of... A couple days go by and still nothing...I call again and leave a voice mail on their accounting/billing voice mail... again nothing! I call and ask to speak with a hotel manager. I get transferred to Jamie's voice mail and I explained the situation and asked her to please contact me and left a detailed voice mail with all my contact information... Today, I had to do a chargeback because the customer service at this hotel has been so horrible!
I'll kindly ask my company to book employee hotels elsewhere.
May 26, 2015
Rated 4 out of 5 by Jackie7227 Spacious rooms and comfortable beds.
The room was very comfortable with lots of space and very comfortable beds. The pool was heated to a very comfortable temperature and the gym had plenty of new, nice machines. Within walking distance to the beach.
May 20, 2015
Rated 5 out of 5 by kilroy56 Great getaway
The complimentary valet was great. Calling to the front desk when ready to go and my car was ready when I arrived. Very organized!
May 19, 2015
Rated 1 out of 5 by kiyo23hiro Horrible Experience
do not expect platinum perks at this hotel. most hotels ive been to include breakfast while still giving you a welcome amenity (points, free drink at the bar, or wine/cheese plate etc). if you want free breakfast at this hotel you need to choose it at your platinum welcome amenity. no room upgrades here either even though there were entry level suites available.
i asked politely to see if a room upgrade was possible and the person at the front desk said the hotel was at capacity. when i got to my room i looked at the inventory on spg.com and there were entry level suites available for purchase. i booked the hotel the same day so was not able to apply my suite night upgrade but i feel if a room is available the hotel should try to accommodate members as best they can
to top things off the valet inked up the drivers seat in my brand new car. 7 days old. the hotel did absolutely nothing as the valet company is not part of spg. but if the valet at your hotel is messing up cars i feel the hotel should do everything they can to make sure the stay for that guest is a great experience
May 8, 2015
Rated 5 out of 5 by CRMD Exceptional service
I stayed at the LeMeridien in Santa Monica for business and the front desk staff was so helpful and friendly. They provded great customer service and made our stay wonderful. We will be returning, Thanks again David!
May 6, 2015
Rated 5 out of 5 by JRSK7258 Mom and daughter 5 days in Santa Monica
Fabulous service, room, view, everyhting was womderful. Mike at front desk wa exceptional.
April 13, 2015
Rated 5 out of 5 by Sjens Amazing staff
I've stayed in a lot of hotels, but I marveled at the attitude, hospitality and helpfulness of this staff. Upon arrival, the valet guys, despite being very busy, were polite and professional. When I went inside, the person who checked me in was thorough and quickly helped rectify a minor issue with my reservation. Then, the bellman who delivered my bags engaged very nicely with my 7-year-old son. It was like that throughout.
No, I didn't get any fancy perks, or upgraded to the Presidential Suite, or even given a free breakfast or drink. But the smiles of the staff and their sincere desire to help really resonated with me and my family.
Frankly, it reminded me of the sort of hospitality I'm more accustomed to in my travels abroad, not in the United States.
That I felt compelled to write this (even as I type this) is a bit surprising to even myself!
But I gotta give credit where credit is due.
March 27, 2015