Rated 1 out of 5 by KP0518 Called 4 times to speak with somebody about overcharge!
My company gets us rooms at the Santa Monica location when we travel there. I recently checked out and decided to just get the folio via email. When I did, I was out of the hotel and noticed there was a overcharge from the restaurant/bar. I called the general number and explained to somebody what had happened the guy assured me it would get forwarded to the billing/accounting department and they would take care of it. Long story short, 7 days go by...no call and no email..I call back and speak to somebody at the Santa Monica hotel..again was told it would get taken care of... A couple days go by and still nothing...I call again and leave a voice mail on their accounting/billing voice mail... again nothing! I call and ask to speak with a hotel manager. I get transferred to Jamie's voice mail and I explained the situation and asked her to please contact me and left a detailed voice mail with all my contact information... Today, I had to do a chargeback because the customer service at this hotel has been so horrible!
I'll kindly ask my company to book employee hotels elsewhere.
May 26, 2015
Rated 4 out of 5 by Jackie7227 Spacious rooms and comfortable beds.
The room was very comfortable with lots of space and very comfortable beds. The pool was heated to a very comfortable temperature and the gym had plenty of new, nice machines. Within walking distance to the beach.
May 20, 2015
Rated 5 out of 5 by kilroy56 Great getaway
The complimentary valet was great. Calling to the front desk when ready to go and my car was ready when I arrived. Very organized!
May 19, 2015
Rated 1 out of 5 by kiyo23hiro Horrible Experience
do not expect platinum perks at this hotel. most hotels ive been to include breakfast while still giving you a welcome amenity (points, free drink at the bar, or wine/cheese plate etc). if you want free breakfast at this hotel you need to choose it at your platinum welcome amenity. no room upgrades here either even though there were entry level suites available.
i asked politely to see if a room upgrade was possible and the person at the front desk said the hotel was at capacity. when i got to my room i looked at the inventory on spg.com and there were entry level suites available for purchase. i booked the hotel the same day so was not able to apply my suite night upgrade but i feel if a room is available the hotel should try to accommodate members as best they can
to top things off the valet inked up the drivers seat in my brand new car. 7 days old. the hotel did absolutely nothing as the valet company is not part of spg. but if the valet at your hotel is messing up cars i feel the hotel should do everything they can to make sure the stay for that guest is a great experience
May 8, 2015
Rated 5 out of 5 by CRMD Exceptional service
I stayed at the LeMeridien in Santa Monica for business and the front desk staff was so helpful and friendly. They provded great customer service and made our stay wonderful. We will be returning, Thanks again David!
May 6, 2015
Rated 5 out of 5 by JRSK7258 Mom and daughter 5 days in Santa Monica
Fabulous service, room, view, everyhting was womderful. Mike at front desk wa exceptional.
April 13, 2015
Rated 5 out of 5 by Sjens Amazing staff
I've stayed in a lot of hotels, but I marveled at the attitude, hospitality and helpfulness of this staff. Upon arrival, the valet guys, despite being very busy, were polite and professional. When I went inside, the person who checked me in was thorough and quickly helped rectify a minor issue with my reservation. Then, the bellman who delivered my bags engaged very nicely with my 7-year-old son. It was like that throughout.
No, I didn't get any fancy perks, or upgraded to the Presidential Suite, or even given a free breakfast or drink. But the smiles of the staff and their sincere desire to help really resonated with me and my family.
Frankly, it reminded me of the sort of hospitality I'm more accustomed to in my travels abroad, not in the United States.
That I felt compelled to write this (even as I type this) is a bit surprising to even myself!
But I gotta give credit where credit is due.
March 27, 2015
Rated 4 out of 5 by roboch Great customer service
Sorry to read other reviews on impolite hotel staff. We experienced the contrary on many occasions. I had requested an early check in (11AM) as we were running the LA Marathon when reserving the room. Mike at the front desk was extremely helpful and got us a room despite the hotel being fully booked (Marathon, Spring break, and Wedding show). We owe a huge thank you to the staff for making our stay extra pleasant - especially after a grueling run on LA's hottest day in March. From the front desk, to valet staff, they did their best to cater to a large number of guests. It was mayhem in Santa Monica on March 15th. This is my third stay here (previously the hotel was the Delfina Sheraton) and I will return for the great location and proximity to the beaches - especially for surfing, running, & biking around Santa Monica.
March 19, 2015
Rated 5 out of 5 by jswill19 Spring Break in Santa Monica
I picked Santa Monica because my friend is in Santa Monica. I don't think I was treated well because of her, I think they treat everyone this way. I had a great time, the food was good, loved the bike rentals. I had a car and never used it so the free valet was really nice. I didn't use the house car because I really liked taking the bike out. I laid out at the pool on the marathon day and it was really busy, but it was still relaxing. Thank you for a nice stay and hopefully I'll be back.
March 18, 2015
Rated 1 out of 5 by Andy71 Major Disappointment
I am Platinum and have stayed almost everywhere at SPG hotels in the L.A. area and this was the most disappointing of all of them. The so-called "complimentary" parking is a misnomer as you'll be charged an $18 "amenity" fee in any event, even though this hotel is not a resort (case in point... the pool is about 10 feet long). The valet service was terrible. I called down 5 or 10 minutes n advance and still waited 20 minutes for my car at 7:00 a.m. when I got down there. Staff was unresponsive to my complaint. At check-in, I was put on a low floor with no view as a Platinum "upgrade." Limited "restaurant" with limited food options, but a decent hamburger at least. Finally, the toilets are so small in the rooms that they are appropriate for children, not adults.
March 6, 2015
Rated 1 out of 5 by mms4 Less Than Ideal Stay
Overall, I was rather disappointed in my stay. My room wasn't so bad, but the staff was not very helpful or responsive. Since my room failed to have a coffee maker in room, I requested one and that request went unanswered. It was difficult to get an itemized receipt by the end of my stay, which precludes me from every staying here for business again. I requested that the valet get my car while I was still in my room, as I was in a rush to the airport and they had been slow all week. Well, they didn't have it when I got down there (after 15 minutes) so I nearly missed my flight.
This was a disappointing stay and I don't plan on returning to this particular establishment any time soon.
March 1, 2015
Rated 4 out of 5 by Sales007 Great Location, Lavish Hotel, Lacking Amenities
The hotel is about 10 minutes from the beach. Perfect to go for a run because of the location. If you're lucky enough to find a parking spot before they're all taken, you can also save a bit of money (just go to the hotel early).
Before they were Le Meredien, they were the Sheraton Delfina. I truly miss the old hotel. I love the staff, as they were very attentive and professional (especially DJ). I was never upgraded with my Platinum status, except to higher levels. Would have loved a suite at some point after staying here so many times.
As for the amenities, there aren't much. The gym is decent, but small. Has a few cardio machines and a full set of free weights. The pool is very small outside, but then again you might as well go to the beach.
I don't think that the staff are as friendly as other SPG hotels I have stayed at, but they're very professional.
Location-wise, you're not too far from the highway, It's an easy 30-50 minute drive to the airport, as long as you avoid prime times.
I'd consider staying at this hotel again if I am to visit Santa Monica. It's gotten quite a bit more expensive since changing brands without adding much value.
There is a small Platinum room with some soda/drinks, and small pastries. Not really that great for breakfast, so bank on going elsewhere for food if you stay here.
February 26, 2015
Rated 5 out of 5 by SPRINKYROB Had a great time
Could not be happier with the staff and facilities at this hotel. Highly recommend it to anyone.
February 12, 2015
Rated 4 out of 5 by clw3 Excellent staff
This hotel has excellent staff, they were quick to take care of any needs and with a great attitude, especially like to point out Pedro the concierge and the front desk Sophia.
January 22, 2015
Rated 1 out of 5 by kris999 Disappointing
Stayed here for a week! bathroom broken and water kept gushing back into the bath! Called in but a poor fix caused the problem to resurface!
It is definitely not a Category 5! maybe 3 at best. I have stayed at several SPG properties and this one is overpriced and among the worst!
January 6, 2015
Rated 3 out of 5 by Flying70 OK Place to Stay for business
Easy access to major highways. Not proximate to beach area if you care about that. Staff was most helpful at all times. Younger crowd. Cluttered lobby area. Morning food services expensive.
December 31, 2014
Rated 2 out of 5 by starwood123456789 subpar
I am a platinum Starwood member and was "upgraded" upon arrival for our 2 night stay. What they failed to tell us was that they were replacing all of the toilets on the floor that we were on starting early in the morning. It would have been appropriate for them to inform us of this renovation up front and offer to move us to another floor. Additionally, they now charge $18 per night which essentially covers a cheap glass of sparkling wine and internet. Faucet in the bathroom was loose. All in all, this was not a positive experience. We vowed the last time that we stayed here not to stay again but i decided to give it one more chance. My bad
December 9, 2014
Rated 5 out of 5 by ElectionGuru Exceptionally friendly and helpful staff
The Meridien is a nicely modernized older hotel with some curious pathways and routes to get from room to pool, and back. The public areas are elegant, but the staff make the hotel. They are prompt and eager to offer assistance in any way. Highly recommended.
December 7, 2014
Rated 4 out of 5 by LifetimePlatinum1972 Better than expected
This was our first time at this property. Ideal business hotel however we were on vacation. We fortunately were upgraded to a suite however it was a wheel chair accessible room which wouldn't have been bad if everything wasn't designed lower. I am 5'10" and the mirror over the sink only viewed my lower torso. The staff was excellent but the gym was cramped and the hotel towels were yellowed and old. Towels are such an important part of hotel amenities. We give the property a solid B.
December 4, 2014
Rated 2 out of 5 by wilbor Wanted to like but...
Reception was nice. Helped me with platinum upgrade. The rooms are TINY. Obviously an upgraded Sheraton. They have fixed the parking situation!
Pros: close to beach and restaurants/bars; front of house friendly and nice
Cons: TERRIBLE bathrooms; rooms are definitely 2-star-ish; glacial response from front when requested anything; comp shuttle was never available; pool too small to use and deck mostly shaded
Verdict: this place is NOT an LM hotel--many of them are fantastic!; hard to spruce up a place with bad "bones"; glad I used points because I would be very unhappy if paid the outlandish sum they're asking for this place; will not stay here again--probably one of the Ws next time in LA...
December 2, 2014
Rated 5 out of 5 by Crickit Excellent Features
Le Meridian provides any amenity that you could possibly need while you are away from home.
We especially enjoyed the complimentary bikes available for 4 hours or less.
The complimentary Valet Parking is not usually available in any City and I think it will be hard to find any hotel that provides this feature.
Their restaurant with their Happy Hour/Social Hour
We enjoyed everything about this hotel and the staff were very accommodating.
We loved the housekeeping girls too.
December 1, 2014
Rated 4 out of 5 by fbc001 Excellent staff & a few downsides
Booked 2 rooms for 3-nts each during Thanksgiving weekend. Excellent staff from Reception, Valet, Concierge, Bar & restaurant.
Want to especially thank Haley Kruse at Reception for printing out multiple boarding passes (printer at the Business Ctr was out of order the whole wknd) and taking care of bonus pts for our choosing the Green Choice. Also want to thank Rigo at Check-in for going over various room options with us. Note that MOST rooms in this hotel are Connecting Rooms which means much more noise from neighboring rooms (each room actually connected to neighbors on both sides which meant even more noise issue). Travelers who are noise sensitive should be aware of this issue.
December 1, 2014
Rated 5 out of 5 by SLfamily Great hotel west of I-5 with great service
My family (2 parents, 2 kids) spent the Thanksgiving holiday here and couldn't have been happier with the quality and the location of the hotel (5 minute walk to the beach). Most importantly, the service was outstanding as Jami, the Director of the Front Office, helped accommodate our family and ensure we had a tremendous stay. The hotel does a very good job recognizing and accommodating SPG status as well. All in all, a great hotel experience for a great family vacation!
November 30, 2014
Rated 1 out of 5 by Joan66 Not a Luxury Hotel
SPG MUSTchange the rating for this hotel as it is NOT LUXURY. The bed in the room was made up incorrectly, no fitted bottom sheet. The coffee maker did not work, and the size of the room was small.
The registration staff person spoke so fast he was very difficult to understand. The parking service was very prompt and helpful.
November 30, 2014
Rated 5 out of 5 by 44252665835 Preferred hotel
Off the chain will definitely keep coming back to this hotel
November 25, 2014
Rated 5 out of 5 by SurfNsun GREAT Stay-cation
FREE PARKING?!?! FREE INTERNET?!?! This is great! So close to the Beach and great little eats is just a perk compared to the FREE PARKING AND INTERNET. Its a great please to have a little Stay-cation and get all the same amenities you would at home. This is truly a Home-away-from- home!
November 20, 2014
Rated 5 out of 5 by karl48 Nice Hotel
November 20, 2014
Rated 1 out of 5 by r2good guest
very poor property. subpar lobby and hallways are smelly and musty
November 17, 2014
Rated 5 out of 5 by SKdxb Excellent service
This has been a great place. Its location is very good - near to the beach and third street promenade and at the same time giving you a quiet location like a resort feel. Staff are exceptional. Breakfast is very disappointing
October 27, 2014
Rated 4 out of 5 by liljoeyG Nice and Friendly
Except for one day when they forgot to clean our room, it was a very enjoyable stay.
October 20, 2014