Rated 5 out of 5 by CathyGroomMom A night to remember!
We had our son's wedding reception at the hotel. Stayed the weekend here as well. Was a fabulous event. Staff was amazing. The concierge and bell men were nothing short of outstanding. They couldn't do enough for us and our guests. Attentive, courteous and professional. They are a true asset to your establishment.
July 31, 2014
Rated 4 out of 5 by riffraff19 work work work
stayed here for work but this would be a good hotel for tourists as well. walking distance to Santa Monica Pier and 3rd street Promenade. Also can get to other areas of LA pretty easily by highway or side roads. though I did have an issue with wakeup call and never received as scheduled
August 2, 2014
Rated 3 out of 5 by dbly42 The extra step
When I checked in on Monday, I told the desk person I was expecting a package the next day. Guy says, "Ok, we'll be sure to send it to you when it arrives." What he DIDN'T do, was make any note of it in the system. Next day comes, I speak with the evening clerk asking about my package who says it hasn't arrived.
The next morning (Wednesday), I call down asking again. Again, I hear no. After verifying the address and the arrival of the package online, I go to the lobby. I speak in person to a lady who again tells me nothing has arrived after looking halfheartedly. I tell her I have confirmed it is here. Find it. She checks again. Oh guess what! Here it is! Oh, well the writing was a little smudged so we couldn't tell. Well guess what? If you had written down that I was expecting a package maybe you could have put two and two together that it was mine, since special delivery, overnight packages don't just magically appear.
The laziness of the staff almost led to me not receiving my driver's license which could have prevented my return flight home.
Your hotel also has the slowest check-in process I've ever seen.
August 7, 2014
Rated 2 out of 5 by Kendra127 Not Happy
As soon as I entered my room there was an odor. I'm not sure if it was the air conditioner or the rug. One of the elevators was out of service during our stay so we had to wait a long time whenever we needed to go out. One day while I was getting dressed, I heard someone trying to come in my room. The inside latch that I used prevented the staff person from entering. There was never a knock or even a polite apology for her rude behavior. I was surprised that the pool was so small for such a large hotel. Overall the hotel was a huge disappointment.
September 5, 2012
Rated 4 out of 5 by jchiguy1 Stylish and Comfortable
This hotel is nicely renovated, with lovely public spaces, clean, stylish, comfortable rooms and excellent, attentive service. Valet parking is especially notable. Location is fantastic. Good Platinum recognition.
The only real negatives are the gym, which lacks sufficient weight equipment and the Club Lounge, which is way too small for the size of the hotel and inconveniently located off the pool. It was also out of Diet Coke for the entire length of our four night stay. Other than those relatively minor details the hotel is highly recommended.
March 6, 2013
Rated 3 out of 5 by PJ12 great staff
The staff was wonderful and attentive. Housekeeping was fantastic. However, the rooms are small, the food was disappointing at best. Closets are tiny, not enough drawer space if you're staying more than a few days. Does not compare to other hotels in the neighborhood at similar price points.
July 30, 2014
Rated 2 out of 5 by DocM Disappointing Stay
I expected much more from my recent stay in Santa Monica. When I arrived at 4pm to check-in, I was told the room was not ready. I waited an addtional hour and a half for the room to be ready. Funny, when I check out it's expected I be on time. One of the elevators was down during my entire stay, and after wating 20 minutes for an elevator to arrive, I walked up to the 6th floor. The stairwell had leaking garbage bags on each floor of the trip. Not up to the Starwood experience. On my next visit to SM, I believe I'll find another place to stay.
September 5, 2012
Rated 3 out of 5 by KatieM Needs updating
This hotel needs updating--it's run down. Also, more self-parking spaces need to be reserved for overnight guests. Returning to the hotel at 8 pm on Saturday night, I couldn't find a spot. I was told there was an event going on. The nearest parking is several blocks away--not good for someone wearing high heels.
July 28, 2014
Rated 3 out of 5 by Williepatoche T
Swimming pool too small, breakfast does no exist nor restaurant. No facilities to reach beach
August 7, 2014
Rated 2 out of 5 by Carmen1426 Most Expensive SPG hotel, Least satisfaction
Bathroom had towels for 2, with 4 guests. When I called for more towels, the phone rang 50 times with no answer, went down to front desk, very long wait to get there as only one elevator was working, was told 30 min until more towels would be available. 1/4 roll of toilet paper and no additional upon check in. Pool service pleasant, but she was very slow and there was more demand than she could handle. Room was very sandy.
July 7, 2014
Rated 5 out of 5 by Crickit Caring and Professional Staff
The staff were always accommodating and were happy to make sure everything was perfect for you.
Loved the comfortable beds and the special happy hour featured in the bar.
Being a Starwood Guest we were treated exceptionally well at this hotel. This is by far our favorite Starwood Hotel.
July 26, 2014
Rated 4 out of 5 by smc31 Stay met our needs!
Overall stay met our needs and were very accommodating! Staff were very helpful to all of our wedding requests and then some! Only issue I had was upon check-in - Front desk wasn't as pleasant as other Starwood properties. I'd originally requested prior to check-in if they would be able to accommodate for a king bed vs a double simply because husband is well over 6'5" and as a Gold member, I've been able to put in these requests in the past at other properties which they've been helpful on. The front desk simply did just as the original reservation was, that was it. I had to speak with another rep in order to be heard and even had to mention we were part of a wedding party. Thank you to all of Le Méridien Delfina Santa Monica that made the bride's stay an excellent one!
April 30, 2014
Rated 3 out of 5 by Tylerjulia False advertising
Overall 3 night stay was good, however, we were quite put off @ the beginning, as the website clearly states complimentary self parking. We had sent a message to the hotel in advance of our arrival stating that we would be checking in late. However, when we arrived, we were told our only option would be to valet park($32/day). When we expressed our disappointment we were met with "all the other hotels in the area charge," as well as "our self parking is first come first serve- we would be happy to discount your valet for you at 50% off! " -found out later that 15/day is still quite a high rate to pay, given the location. We realized that there are around 45-50 stalls for self park whereas there are countless stalls for valet...felt a bit scammed. Despite the fact that this was a small issue, we were disappointed with the lack of principle, and felt a bit let down.
July 6, 2014
Rated 3 out of 5 by Sisters Unused Upgrade
We needed a room in Santa Monica for one night, as my sister came in to go wedding dress shopping. When making our reservation, I opted for the upgrade to the Club Floor. I was told this meant we would have complimentary hors d'oeuvres, free internet and complimentary breakfast. Apparently we arrived too late for the appetizers/happy hour, our bellman informed me internet would be charged to the room, and we have no idea where the free breakfast was. Overall the room was very nice, but the upgrade was overrated and underperformed.
February 5, 2013
Rated 2 out of 5 by Pellets Ms.
Great bed. Food and drinks overpriced.
August 4, 2014
Rated 4 out of 5 by SydneyChic Sleep...
I would have slept better if I could have removed the duvet and just had a sheet or a light blanket. I found I got too hot during the night. Other than that the bed and pillows were comfortable.
July 29, 2014
Rated 3 out of 5 by Canuk74 Nice hotel, but a bit on the average
This was a comfortable hotel to stay in during my visit to Santa Monica. I would not say that it wowed me in any way, except for the attention of the staff. At some hotels the staff can be non-existant or not acknowledge you. The staff at Sheriton Delfina were superb. Always there to open a door, help you with finding things, making a mean cocktail, getting a cab as soon as possible. I think the staff should get all the credit for making my stay pleasant. A note to others: the fitness room is out of commission at the moment.
March 26, 2012
Rated 5 out of 5 by Coleo Great Hotel, Great View, Great Staff
This was my 3rd and best experience at this hotel, mostly thanks to Michael at the front desk who upgraded my room to a cabana pool side room and also sent up a nice treat for my GF who had a rough day of travel. Everyone was very pleasant, the property clean and the stay without any issues. Beds are very comfortable as well.
July 18, 2014
Rated 3 out of 5 by Gabo2010 E-mails
The internet provider blocks sending e-mails from Outlook which makes users consume a lot of extra time sending e-mails from webmails.
July 31, 2014
Rated 1 out of 5 by judi414 Very disappointed!
This stay was a disaster! My reservation and deposit was lost. I had a copy of the paid deposit and it still took hours of phone calls to try to straighten things out. Still waiting for my credit card to credit me the $525 deposit that went lost.
The valet service was terrible. My car was lost twice. I waited 30 minutes each time and was late for 2 important events.
Wedding music blasted until after midnight thus causing loss of sleep.
June 25, 2014
Rated 4 out of 5 by snoboarder Hotel has a great location
I stayed at this hotel for three nights with my wife and 3-year old daughter. The room was comfortable. The staff was very helpful. I used the valet service and they were always very helpful. Location was great. You could walk to the Santa Monica pier, malls and beach. The hotel also has easy access to the 10 Freeway and PCH. The pool is small but worked great for my daughter. The lounge chairs at the pool were comfortable as well.
June 26, 2014
Rated 5 out of 5 by Rook1 Great Santa Monica Hotel
We had a great time at the Le Meridian in Santa Monica. Great location and proximity to all the westside features of Los Angeles.
Terrific bartender too!
July 29, 2014
Rated 4 out of 5 by Pdiddy Only complaint location.
The decor is lovely in the lobby and the room. The staff was very responsive. For shopping and restaurants you have to walk 1/2 mile to a mile. The beach is 5 blocks away.
My suggestion is the hotel have a car to take you to beach and restaurants within a 10 block area.
July 22, 2014
Rated 1 out of 5 by David1111 the worst hotel in the SPG group
I've stayed at my share of hotels around the world and I would have to say that this is the worst of them all. Even thinking about all of the things that went wrong at this hotel makes me upset so I won't get in to it here, but suffice it to say: from check in (when I got the wrong room) to check out (no invoice sent to my email addresss like every other SPG hotel), this was pretty much an embarrasment to the Starwood brand.
June 26, 2014
Rated 1 out of 5 by AxlRose Dirty room no SPG recognition
Stayed at this hotel when it was a Sheraton. Lounge now gone and room was dirty ( food left in frig) Was given a room on spg floor after getting a NA on Sweet Suite award via email. Room overlooked concrete and was not up to expectations for a Meridian location. Stayed at several in past and much nicer. No amenities at pool and tiles loose in several spots. Asked for paper bill - did not receive and line to check out was a makeshift table with 6 people in line- no preferred access. Had to call for electronic.
March 21, 2014
Rated 5 out of 5 by AE80 Beautiful ocean views
We only stayed at the hotel for one night, but were immediately upgraded to a junior suite on the Starwood level at check in. The room was gorgeous - a double balcony with a direct view of the ocean. Definitely one of the highlights of our trip.
July 23, 2014
Rated 3 out of 5 by lasar0901 Good Hotel, Needs Work
I like staying at the Sheraton Delfina because of it's location. And since the renovations, the rooms are nicer, although the bathrooms are pretty small.
I had an oceanfront Deluxe King on the SPG Floor and the view of the ocean is great. There was a periodic loud rumbling noise coming from the bathroom wall near the ceiling. It may have been an AC unit or fan from another room, but after several calls to the front desk, no remedy. Luckily I was able to get Vanessa who took action and moved me to another room.
My stay was fine after that, but I wished that it had been addressed sooner. I was too frustrated by that point.
On a good note, the Club Lounge was great and stocked with a great selection for breakfast. The woman working there was very attentive and friendly.
December 23, 2012
Rated 3 out of 5 by Jane098 It's the little things
I chose this hotel for it's location and the promise of a little luxury during a short vacation in Santa Monica CA. The decision was based on the price per room and website photos. We booked a King suite, thinking the word 'suite' indicated more space and the chance to shut a door to a bedroom. The 'suite' is just a room, nothing more, and quite small at that, the word 'suite' should not be used. While the bed was delightfully comfortable the sofabed for my two children was really below standard, you could feel the springs under the incredibly thin mattress. Not good enough. In addition, the bathroom amenities were a disappointment. Toilet tissue like sandpaper, shampoo and conditioner that could be used for dish washing. The bathroom lighting, while fine for general use, was completely inadequate for make up. The staff were friendly and super efficient however we have previously stayed at other hotels in the area and know that we can get better value for our money. Sorry about that.
July 17, 2014
Rated 4 out of 5 by ckatla Great accomodations
Haley checked me both in and out and was beyond exceptional. Friendly, courteous, and helpful. The only issue I had was with valet. When I called for my car we waited a very long time. When I finally asked parking attendant they said they had not received the message from customer service??? Location was a little far to walk to 3rd St. Promenade, but was OK during the day. After dark we decided on a cab back which ran about $8 including tip. Didn't notice any good restaurants in the immediate area of the hotel.
January 21, 2013
Rated 5 out of 5 by Pam70 Oasis during Business
It is important to business travelers to have a retreat after a hard day. This hotel was an oasis of stress relief at the end of brutal work days.
July 27, 2014