Rated 5 out of 5 by MikeinWI Delfina Consistency
The Delfina is good. The staff very proficient and friendly. One minor gripe is pricing in relation to my colleagues that work for my company.
We are supposed to have a corporate rate, but every time I book, I not only get a different rate, but so do my colleagues. The price difference has been almost a $200 price difference!
When we try to get this changed, it doesn't get changed because we were told that the Delfina "books on availability" and no joy even after speaking with a manager.
If they get their act together on this, so we all payed the lesser corporate rate, I could recommend.
July 18, 2014
Rated 2 out of 5 by RCowles Late Check in - Room Not Ready
We arrived early and were told that there was no room available, and that they would call when it was ready. They "pre-checked" us in by taking all of our information and credit card info. The room wasn't ready until nearly 4:00 (normal check-in is 3:00 PM). When we finally returned we still had to stand on line again, show our ID again, and give our credit card again - really, what was the point of "pre-checking" us in? They "upgraded" us to the top floor (but we are gold SPG members anyway - so no big deal). By the way wifi is $15 per day for a limit of 3 machines (more than that and there is an additional fee) - I have never heard of a limit on devices. There are better options within the city - we will not be returning to this hotel, I would not recommend this hotel.
July 20, 2014
Rated 4 out of 5 by AKPTraveler Nice stay, but hotel needs to "step up" to its name
I liked this hotel but it's a renovated Sheraton, not a Le Méridien. It is also ( in July 2014) still in a state of transition. For example, we found no cups in our room, nor the Illy coffee service I had read about on Tripadvisor in other reviews. Don't get me wrong: coffee was there, bottled water was there, but there was no machine to make the coffee. The hotel is beautiful, the staff is very nice and helpful, but it's the attention to the small details that sets apart a Le Méridien from a Sheraton. As a hotel guest, you expect more from a Le Méridien experience, so in that sense it was a bit disappointing.
July 14, 2014
Rated 5 out of 5 by Coleo Great Hotel, Great View, Great Staff
This was my 3rd and best experience at this hotel, mostly thanks to Michael at the front desk who upgraded my room to a cabana pool side room and also sent up a nice treat for my GF who had a rough day of travel. Everyone was very pleasant, the property clean and the stay without any issues. Beds are very comfortable as well.
July 18, 2014
Rated 4 out of 5 by Browns26 Holiday
Great place for a holiday
July 19, 2014
Rated 4 out of 5 by Ozzie63 HOT HOT but nice
The staff was fantastic and the Hotel was nice. The room was Hot and the A/C would not go lower then 73. Since the beds did not have a sheet to cover yourself you had only the down cover which made it even hotter.
July 18, 2014
Rated 5 out of 5 by Mjem10 Fantastic getaway, great hotel
This property is modern, clean and comfortable with a good vibe. The entire hotel staff provided us with excellent customer service
and the location was ideal for sightseeing, beach, eating and shopping excursions. Overall a very enjoyable experience
On the west side. Will be back!
July 17, 2014
Rated 3 out of 5 by Jane098 It's the little things
I chose this hotel for it's location and the promise of a little luxury during a short vacation in Santa Monica CA. The decision was based on the price per room and website photos. We booked a King suite, thinking the word 'suite' indicated more space and the chance to shut a door to a bedroom. The 'suite' is just a room, nothing more, and quite small at that, the word 'suite' should not be used. While the bed was delightfully comfortable the sofabed for my two children was really below standard, you could feel the springs under the incredibly thin mattress. Not good enough. In addition, the bathroom amenities were a disappointment. Toilet tissue like sandpaper, shampoo and conditioner that could be used for dish washing. The bathroom lighting, while fine for general use, was completely inadequate for make up. The staff were friendly and super efficient however we have previously stayed at other hotels in the area and know that we can get better value for our money. Sorry about that.
July 17, 2014