Rated 4 out of 5 by ashleyc17 My recent stay
I stayed here for business, otherwise I think it would have been out of my price range. The men at the front desk were very friendly and professional, and my room was clean and comfortable. My only complaint it that I stayed in a room on the Mezzanine floor, which is right above the lobby where they play LOUD music until about 10 PM. It was the middle of the week, I don't see why that was necessary. Otherwise, great.
August 14, 2014
Rated 5 out of 5 by LyndaLou LA Get A Way
Living in West Los Angeles who would think we'd find ourselves in Santa Monica celebrating our 49th wedding anniversary. Well, it happened when we stayed at the Sheraton Delfina a Starwood Property, sexy, open, airy, clean, delicious food, surprisingly for hotel dining, pool facility with nooks and lounges, cabanas and outdoor chef. What's not to like! Walking distance to the beach and many restaurants in the surrounding environment to enjoy. Can't wait to do this again!
July 4, 2012
Rated 4 out of 5 by AKPTraveler Nice stay, but hotel needs to "step up" to its name
I liked this hotel but it's a renovated Sheraton, not a Le Méridien. It is also ( in July 2014) still in a state of transition. For example, we found no cups in our room, nor the Illy coffee service I had read about on Tripadvisor in other reviews. Don't get me wrong: coffee was there, bottled water was there, but there was no machine to make the coffee. The hotel is beautiful, the staff is very nice and helpful, but it's the attention to the small details that sets apart a Le Méridien from a Sheraton. As a hotel guest, you expect more from a Le Méridien experience, so in that sense it was a bit disappointing.
July 14, 2014
Rated 5 out of 5 by KM1982 Beautifully renovated location with a great view
I loved the modern decor and the excellent service provided by the staff. I liked the small touches such as the loofah provided along with the toiletries in the bathroom, which I haven't seen at other hotels. The fitness center was one of the nicest I've seen with its quantity and quality of machines (including a power plate!).
If you get an ocean view room, the view is amazing, and you're a short walk from the beach as well as Main St. and the Third St. Promenade.
November 5, 2012
Rated 2 out of 5 by L852 Needed to get a massage after my stay the beds hurt
I had to pay $70 to get a quality neck and shoulder massage after my 2 night stay because the beds and pillows were so unnatural and uncomfortable. I couldn't get on my 11 hour flight the next day without one. It was awful. Additionally, 3 of the 6 people in my group reported hip pain during the night from sleeping on their sides. I do not recommend staying here unless you have zero health concerns. Gym was surprisingly good. Pool was way smaller than images show; we canceled our cabana reservation when we saw it. Only gave us one caffeinated K-cup when our rooms had 3 guests each. Was told they would find the steamer for me to use one evening but they never got back to me. I'm an SPG loyalist so this was disappointing.
July 29, 2014
Rated 3 out of 5 by Lolo707 Nice hotel but some issues
I chose this hotel because I was traveling with my 85 year old mother for a few "getaway" days and we love Santa Monica. We did not want to rent a car and the hotel Website indicated the hotel had shuttle service locally to Santa Monica. However, when we checked in we were told that the hotel had stopped this service. The room was fine and we had a great ocean view. But we had to call guest services everyday to get coffee in our room. The restaurant food was sub-par (don't order the Caesar salad) and there are not a lot of restaurants closeby within easy walking distance. I left my earrings behind (my fault), but after repeated calls to housekeeping and their promises to call me back (which they did not do) and the offering of a reward, I never did recover the earrings. In summary, the hotel is OK, there are some issues with service that need to be fixed.
November 24, 2011
Rated 2 out of 5 by Missy39 Only if you must
The rooms are clean and comfortable, but that is about as nice as it goes. I have traveled all over the world and stay only at SPG properties and this is by far the worst. The staff is sluggish and always busy doing nothing. Checkin took forever, repeatedly had to request laundry to be picked up, food is a joke, not fresh, not visually appeasing and was told to help myself to any jam on any of the tables ..
April 21, 2013
Rated 5 out of 5 by MikeinWI Delfina Consistency
The Delfina is good. The staff very proficient and friendly. One minor gripe is pricing in relation to my colleagues that work for my company.
We are supposed to have a corporate rate, but every time I book, I not only get a different rate, but so do my colleagues. The price difference has been almost a $200 price difference!
When we try to get this changed, it doesn't get changed because we were told that the Delfina "books on availability" and no joy even after speaking with a manager.
If they get their act together on this, so we all payed the lesser corporate rate, I could recommend.
July 18, 2014
Rated 3 out of 5 by Nothx Average
Nice Property. Bar and pool service were sub par all week but overall a good stay. Someday I hope your organization realizes no one considers free wifi a perk. It's a basic expectation, period. I find it extremely offensive even the idea of someone trying to charge $15 day for wifi. You know we all have wireless routers and pay for a connection at our homes and offices right?
January 21, 2013
Rated 3 out of 5 by smitty11 No Power
The day we arrived the power was out at the hotel. No advance notice of the power outage which the hotel new because the city turned it off. Basically paid for a night and could not use the facilities at the hotel until after 8:00 pm. Was disappointed that nothing was offered for the inconvenience except for a glass of sparkling wine.
August 11, 2014
Rated 2 out of 5 by hercie8 unacceptable
no towels at pool ask but never came
no walnuts in salad said they were bringing them but really didn't have any and finally told the truth
added $100 to bill still trying to fix it
they say they will call me back oh well
printer didn't work right charged for printing we did not do
May 10, 2012
Rated 4 out of 5 by Mdel747 Very Convenient and Nice Geataway
The room is small but very nice, heavenly bed and welcoming. We got accomodated for a free water bottle in replacement of the coffee for the 1st day and a free valet parking on our 2nd day of stay since the the self parking is full. Great Staff! LA is now on my getaway list.
September 7, 2012
Rated 4 out of 5 by massoud need renovation!
Staff and service at all levels are good. Location is great. Amenities are OK. However, the hotel reminds me of OLD "London" hotels without the afternoon tea and biscuits!! All is well except for the rooms that need a MAJOR renovation endeavor. Club is worth it. Good luck.
January 28, 2013
Rated 3 out of 5 by LawyerCat Remember: you have other options
I've stayed here a few times but only when I absolutely need to be in Santa Monica. The room quality really depends on whether you get an ocean or a non-ocean view, as the ocean views are really the point of being here but the view rooms are a bit smaller. (And the non-view rooms look over a high school, so keep those curtains closed when you're changing!) The staff is nice enough but other reviewers are correct in noting that there's really not many of them.
In LA you need a car. So here your choices are: pay for valet or self-park. If you self-park, make sure you got the LDW coverage on your rental because man, is that garage small. Your car will get scratched/dinged. It has never not happened to me.
There are no convenient restaurants. You're a few blocks away from Ocean Drive (although on the right corner for the jerk chicken enchilada truck!) and also a few blocks away from the restaurants on Pico. So unless you want to drive or walk a bit, you're eating at the hotel and there's nothing special about that.
February 26, 2012
Rated 3 out of 5 by Bobny too much disappointment
We have probably stayed at this hotel 6 or 7 times and I think it is time to move on. Upgrades based on gold status seem to have disappeared. We stayed two straight weekends in April and did not receive an upgrade during either stay. One of the few Starwoods properties where this seems to be a problem and not nearly one of the better hotels or locations, so not sure why this is such a problem. The staff was very nice except for one young lady at the front desk who lectured me on self-parking. Service was good at the bar the first night, but the second night when it was crowded, we left after 20 minutes at a table when the waitress just walked by ignoring us. Bell service and the parking team were great, and through no fault of theirs, self-parking was not available either Saturday as there was an event each week. One week the parking was waived, the other it wasn't. Finally, I was charge full point value while the fitness center was closed and there was construction next to the hotel and work going on in the hotel.
April 27, 2012
Rated 1 out of 5 by Spoiled50 Disappointed Stay
Really disappointed! Staff unresponsive to Starwood members. But that comes from GM he was the same way. Cold food and rude employees in restaurants. I was not expecting this type of environment at a La Meridien.
August 12, 2014
Rated 4 out of 5 by tanc20000 This hotel has great location. Staff needs improvements
Staff never called me to inform me when room was ready. I left my cell number and kept waiting from1pm until 5pm then i decided to drive back to the hotel and check if room was available. Check out took too long due to incorrect payment transaction that was voided.
February 12, 2013
Rated 4 out of 5 by FLVagabond Recent stay
The mattresses need upgrading... both queen beds were very worn and uncomfortable.
Also, each time you dialed "0" for hotel assistance, it took a long time for someone to answer.
Location is excellent!
August 12, 2014
Rated 3 out of 5 by gmj11 Upgrade
This is the first time staying at this hotel and from the outside it isn't anything to call home about. We drove up and wanted to self park but they have about 20 spots and it was full. Of course with the number of self parking spots they made available it's convenient for the hotel to charge you $30+ dollars to now valet. The inside has been remodeled and is nice. The room that I upgraded to was a junior suite but the room was in the front of the hotel and the street noise was terrible. You couldn't open the doors and enjoy the balcony. Even on the weekend the traffic noise was bad. Not sure why they offer an upgrade and you accept and pay for it and they put you in a room like that. The room was also smoked in. The smell was still in the bathroom when we arrived. They brought an air cleaner and put it in the bathroom. You could still smell the smoke even after they removed it. Crazy! If you are cleaning the rooms daily wouldn't the maids have smelled someone smoking? They didn't offer to move us but only gave the option of the air cleaner. Not sure they want repeat customers at this hotel. I would have moved the customers to a new room. I wouldn't have offered an air cleaner for an obvious room with smoking issues. I should have demanded to be moved but then again what room would we have been moved to?
August 14, 2014
Rated 5 out of 5 by Kees1954 Excellent hotel with some issues to improve
The hotel is excellent. Good rooms. Staff is very helpful and service oriented. Nice view from our room. An exception was our experience with breakfast at the Zest restaurant. Long waiting and poor service. Breakfast in the lobby was excellent. Another minor issue is the Parking based on first come first served.There are limited places. If it's full, the only option is valet parking for $32 a night.
August 5, 2014
Rated 3 out of 5 by WineAdvisoryGroup Would Consider Alternatives
Expected a lot more from this place. Needs a face lift. The place is ok, but not up to other places in the area that are also in a better location... at similar price point.
April 7, 2013
Rated 5 out of 5 by Shypanda Close to beach
The sidewalk outside is under construction so it is hard to walk to the beach, which is 3 blocks away.
The room is nice. It's strange that there is no breakfast buffet.
May 20, 2013
Rated 1 out of 5 by SM2012 poor customer service
as an SPG Platinum member, you expect some level of service. This hotel has a nice location and that is it. The service is awful - their response to every request is no.
August 13, 2012
Rated 2 out of 5 by toomanyoptions Not what I expected but enjoyed breakfast
Stayed 2 nights at Meridien during our trip to California. I picked Meridian because I received an e mail for a special rate because it was a new hotel (switching from Sheraton to Meridain) I expected a newly renovated hotel, but was disappointed. There are nicks and dings in the furniture, the bathroom looked old/minimal amenities, and furnishings still looked outdated, although lobby was nice. The first night we had dinner in the bar area and the music was really loud. We could have eaten at the pool area but was told told there was a party out there and it would be too loud and crowded. There must have been a party the next night because as we tried to get to our room on the 7th floor, there were crowds have 20s to 30 year olds trying to get on the elevator holding their drinks and obviously drunk. We enjoyed our breakfast. Food/staff were very nice and experienced. There's a souffle I wanted to try but it took 20-25 min. to make and we didn't have the time. Although the location is 10 min. from the beach it's not in a very nice area. It's off a very main road and there is lots of traffic. If I ever stay in Santa Monica again I would stay closer to the beach.
October 14, 2013
Rated 4 out of 5 by katab delfina hotel
Great hotel! Staff very helpful!
Rooms very small but balcony huge and great views. Rooms need full length mirrors in them.
July 27, 2012
Rated 5 out of 5 by Lovely hotel has great features
Sheraton Delfina Santa Monica Hotel
very Lovely Place, very Kind.
but F&B not good
March 24, 2013
Rated 4 out of 5 by APendle Attentive Staff
Hotel was off the beach but never felt as if it was too far off. Staff was attentive and kind.
December 16, 2012
Rated 2 out of 5 by alainbnedetti Not up to expectations
small akward room; 2 star hotel
October 25, 2013
Rated 5 out of 5 by Tennis really comfortable bedding
Great linens. Staff is very friendly and helpful.
November 11, 2012
Rated 4 out of 5 by Patty50 Hotel is an excellent location
Staff is very welcoming and accomodating.
October 24, 2012