Rated 5 out of 5 by Jennifleac Wonderful Escape
I don't usually write reviews for hotels but my experience at the Meridien Delfina Santa Monica far exceeded expectations.
My husband and I were warmly welcomed to the hotel before we arrived by one of the hotel staff via email. I expressed that we were celebrating our anniversary and from then on the staff of this hotel rolled out the red carpet for us. They helped us secure reservations for dinner nearby, upgraded us to an ocean view room and even surprised us with champagne and strawberries to celebrate!
Outside of those very personal touches, the staff here was fantastic. From the front desk to the valet to the bartenders and waitstaff, they really exemplified the definition of customer service. In addition, the facilities are great. We were pleasantly surprised by the refreshing pool, comfortable and well-appointed room, and the game room.
My only complaint involves the food. While we typically ate out, the food I did try at the hotel was a bit pricey though very tasty (which helps validate the price point).
April 19, 2016
Rated 4 out of 5 by 10231023 Convenient, pleasant stay
This property exceeded my expectations. Was hesitant to stay here due to some negative reviews. I was pleasantly surprised with the rooms and walking distance to the beach and shopping. Staff was excellant, especially the concierge staff.
April 19, 2016
Rated 3 out of 5 by JG120 Good Customer Service
I was here on business for a week and upon check in was upgraded to the cabana building (not really an upgrade) - it is a separate more private building (where the gym is located). I was told I would have a view of the pool off the balcony, I really had a view of an older gentleman's open garage - who came out shirtless to cut down a tree one of the mornings.. (needless to say I could not sit out on the balcony) but this was fine - I wasn't here for the view.. Shortly after checking in I noticed there was quite a bit of old room service dishes left outside of the rooms (I checked in around 7pm). Everyday, the same exact dishes were left in the hallway and eventually the hallway began to smell. I mentioned this to the front desk on the second morning of my stay, and they were very apologetic, and had the dishes picked up before I got back to my room, they even gave me a couple of drink vouchers to enjoy at the bar. The gym facilities were good, clean, and never too busy. All in all, the staff was very courteous, and very professional. I will be back to this hotel on business, but will make sure not to get that cabana room next time!
April 15, 2016
Rated 4 out of 5 by BenedictAshleyM Very Nice
I recently stayed at the Le Meridien to celebrate my birthday and from check-in to check-out I was pleased with my stay.
The location is perfect, being about 8 minutes walk to the beach and the added perks of complimentary internet access and valet parking are a bonus. I understand there is also complimentary 4-hour bike rental each day, however I did not have time to take advantage of this.
The rooms are of a good size, a little dated but nothing to complain about. Would I stay here again? Yes.
March 16, 2016
Rated 3 out of 5 by Cal131 Decent SPG property but not outstanding
The staff was professional and nice, and there are some good perks like valet parking and free bike rentals. However, the pool is small and the rooms are a bit dated - particularly given the costs. The location is just okay, it's about a 15 minute walk to the beach (or less than 5 minutes on a bike). Overall, if you really want to stay at/near Santa Monica, there aren't other SPG options so I would stay here. However, it isn't at the same level as many other SPG resort properties.
February 16, 2016
Rated 2 out of 5 by Verified Reviewer Did not meet expectation
Dog poo found in pool area notified front desk and was still the there the following day. Lobby furniture are worn. We ordered a bottle wine at the restaurant, the bartender didn't give us any tasting just directly pour into our glass. Last but not least we found a toe nail on our bed.
February 10, 2016
Rated 4 out of 5 by jlontos3 Pleasantly welcoming
My room was a good size and comfortable. I had a small balcony, which was a nice touch as I had my coffee in the morning. Overall the property itself is great but I will say the pool is a bit on the small side and doesn't seem to get a ton of sun. The hotel could be closer to the beach but they offer a free bike share that helps make getting to the beach easy.
January 20, 2016
Rated 4 out of 5 by BizTrav1 Nice Spot in Santa Monica
My wife and I used points for a weekend getaway. I am a frequent business traveler and SPG platinum.
Good location, though a little far from shopping. Close to the beach. Staff was great. Room clean. Overall very nice experience
January 14, 2016