Rated 5 out of 5 by Martin80 Fantastic Hotel
As always a great stay at the Sheraton Delfina. From the moment you arrive to the moment you leave, the staff are pleasent and eager to help. Rooms are clean and quiet and the room service food is fantastic. Look forward to staying again!
December 3, 2012
Rated 4 out of 5 by BRC07 Our Recent Stay
This Hotel has some real positives but quite a few negatives as well.
Rooms are large, Décor is first class, overall feel of the hotel and its amenities are good, and it is a quick walk to Santa Monica Downtown. Recognition of Preferred Status was also good, with a room upgrade and the offer of a late checkout at check-in, without having to ask.
On the negative side, the wireless internet is terrible particular in the rooms at the end of the hotel. We stayed in room 702; and at times it just didn’t work due to very poor signal strength. Lots of trouble also trying to get the TV remote to work, even after it was swapped out, it just didn’t work further than 2 metres away from the TV, and given the room layout the TV is some 5 metres away. Additionally, some service gaps particularly with regard to assistance with baggage.
December 2, 2012
Rated 3 out of 5 by Globetraveller Poor Service
My greatest frustration with this stay is that I left my wallet in the safe. The manager on duty would not check the safe once I realized it was gone. I could not return to the hotel as I was on my way to Australia and realized it was missing at the airport. What I really needed was to get the wallet back, and she would not even check. Just said the wallet wasn't there.
November 30, 2012
Rated 5 out of 5 by trplnckl Internet ccess
Slow and slower.Needsimprovemen t.
November 27, 2012
Rated 2 out of 5 by Carrie11 Terrible hotel for SPG Platinum members
Wifi was so slow we couldn't use it.
The club lounge is by the pool and no one monitors it so nothing was available.
Valet is really slow.
Used my suite night reward and was in a low floor and really loud. Not worth using up my reward.
Not impressed and will not be coming back.
November 27, 2012
Rated 3 out of 5 by RANDite Acceptable if other hotels are filled.
Good points: Friendly staff determined to please. Refurbished rooms are attractive. Comfortable bed.
Problem areas: Room had functionality issues: sink plug would not stay down; bathroom mirror set too low to shave and comb hair without bending over (I'm only 6' tall); light in the vanity area has an annoying timer (no other lights have timers, so what's the point?). But the fitness center was the most disappointing. This hotel used to be my top choice in Santa Monica, because it had an excellent fitness center with lots of free weights and some very good machines. The hotel has recently remodeled the center, replacing most of the good equipment with a couple of glitzy, high-tech machines with very little real training functionality. All considered, this hotel has sunk from my first choice to my hotel of last resort when others are filled.
November 24, 2012
Rated 4 out of 5 The concierge was great
Our concierge was extremely helpful. All queries were dealt with immediately. A shame the music in the lobby is too loud.
November 18, 2012
Rated 2 out of 5 needs improvement
Staff was excellent.
Booked a regular/traditional room. Was given a handicapped room.
Room was loud.
NIce location to beach.
November 18, 2012
Rated 3 out of 5 by Jacoby Good for the price
Although the hotel has seen some wear - carpets in room nearing end of life, that type of thing - it is comfortable and the staff are very sincerely friendly and helpful. I was placed in a room near some kind of machine room which I could hear humming through the night, but nothing too loud and noise from other rooms or guests slamming doors was almost unheard. Room service fees are overly exaggerated, even for room service, with a delivery fee and an automatic 18% gratuity on top of the inflated prices, but the food is decent. I'd recommend eating same menu in the bar where the drink selection is nicer. Cable TV was average with some digital reception issues and a poorly working remote. Bed was cozy with tons of pillows. I was traveling on business and I'd be happy to return for the same, but I stay on my own time.
November 18, 2012
Rated 1 out of 5 by romanov0411 ruined my vacation
feel that as an SPG member, starwood and this hotel allocate worst hotel rooms for redemption guests. my room overlook cafeteria dumpster and had an interconnecting door to strangers and they were loud and the noise travelled through door. towels threadbare and grey when should be white. sheraton club lounge should be for adult paying guests but was full of free loaders who made pigs of themselves and left the lounge in a disgusting state. I had to spend a lot to earn my points and I was on recuperative vacation following cancer surgery and barely got one nights sleep due to noise. Lost a valuable week of my vacation time and left in a worst state than when I arrived.
November 16, 2012
Rated 4 out of 5 by bandl Great weekend
The Sheraton Delfina is in a great location to enjoy Santa Monica and the surrounding areas. The room was fantastic, we were upgraded to a junior suite that had a jacuzzi bathtub and patio jacuzzi. The view included both city view and the ocean. The staff was great. We didn't get a chance to try the restaurant, however, the morning and evening club offerings were great. Self parking is free though it has limited spaces. Thanks for a great weekend away !
November 14, 2012
Rated 3 out of 5 by AFM2012 Internet challenged
The rooms were pretty standard but the balcony in each one was nice. Cleaning staff was great. Desk employees very helpful.
Concierge services left something to be desired. Getting information on transport to LAX should not be "let me call you a cab". There are several shuttle at half the price.
Finally internet is free ONLY in the lobby which is a little awkward. Paying $15 PER device in the room is unreasonable.
November 12, 2012
Rated 5 out of 5 by Tennis really comfortable bedding
Great linens. Staff is very friendly and helpful.
November 11, 2012
Rated 3 out of 5 by Ore522 Expectations not exceeded.
I paid an extra $50 per night because I had four people in my double room. Still, I had to call housekeeping on both days of my stay to get bath towels for the two extra people. There was a $22 per day parking surcharge despite the fact I used the "complimentary free parking" garage. And, to charge extra for wi-fi access after what I paid for the room is robbery.
November 7, 2012
Rated 5 out of 5 by KM1982 Beautifully renovated location with a great view
I loved the modern decor and the excellent service provided by the staff. I liked the small touches such as the loofah provided along with the toiletries in the bathroom, which I haven't seen at other hotels. The fitness center was one of the nicest I've seen with its quantity and quality of machines (including a power plate!).
If you get an ocean view room, the view is amazing, and you're a short walk from the beach as well as Main St. and the Third St. Promenade.
November 5, 2012
Rated 4 out of 5 by Mattdycr It does the job..
This was my second stay at this hotel in the past 2 years...ironically I was given the exact same room as last time. The hotel has recently been renovated, but in parts is still run-down...I'd call it more of a repair and regenerate than a renovation. The food and service is good, and the location also. Stay here if you're after a comfortable night's stay, but not if you're looking for something lavish by the beach.
November 2, 2012
Rated 3 out of 5 by Jaqui Loud Party - No complimentary WiFi
On our last night there was a very loud party above our heads until after 11 pm. We had a baby in the room trying to sleep and we wanted to get some sleep before we got up at 2 am to catch a plane. We were not happy. No complimentary WiFi in your room. You are welcome to sit in the lobby and conduct your business.
November 1, 2012
Rated 2 out of 5 by Quicki Very Disapointing
This is not a 5 star property. Terrible value, overstated amenities. Room service poor.
November 1, 2012
Rated 5 out of 5 by Marsea55 Staff always accomodates to type of visit
I traveled from NV to Cal. The reason for my visit was to have an mri and spinal tap done at UCLA the following morning. I was greeted by a pleasant and respectful young man named DJ. Knowing it wasn't a leisurely visit, DJ made sure I was well taken care of and followed up to insure I was happy with the room I had been assigned. The hotel mgmt was kind enough to have upgraded me to a suite which made that part of my visit very relaxing up through and after my medical tests were completed.
October 28, 2012
Rated 4 out of 5 by Patty50 Hotel is an excellent location
Staff is very welcoming and accomodating.
October 24, 2012
Rated 5 out of 5 by Laura84 wonderful hotel
i had the pleasure of staying at the delfina for my best friend's wedding. while we were getting ready for the "big day" the staff could not have been more accommodating and helpful with any requests we had (from ipod speakers to scissors, etc). the hotel decor was stunning - perfectly modern and stylish yet confortable. the rooms and the view were gorgeous as well. i would definitely reccommend this hotel and can't wait to stay there again some day.
October 24, 2012
Rated 5 out of 5 by Guest17 Hotel has great room design and service
Hotel room design is modern and classy.
Hotel Sheraton Club was great and available all day with yummy treats.
October 23, 2012
Rated 5 out of 5 by Jeff71 Great Location
This was a nice place to stay, close to everything and shopping on 3rd St and close to the Santa Monica Pier
October 23, 2012
Rated 5 out of 5 by NauticalWheeler Great Location to Highway & Beach
The room was spacious and bright. Although the linen was clean, the room smelled of cigarette smoke. Parking was convenient, however, the self parking lot was filled so I had to valet. I observed non-guests parking in garage and walking up the block. Breakfast was delicious, and convenient. I would stay again.
October 23, 2012
Rated 4 out of 5 by hss1 review
the wireless internet service in room 402 was inadequate - spotty and slow
October 22, 2012
Rated 2 out of 5 by Gordon16 Disappointing stay
I had been looking forward to my stay at the Sheraton in Santa Monica as part of my Highway 1 trip but was left extremely disappointed with the location of the hotel and in particular the room (having paid for an upgrade to club). The club lounge was also poor value for the extra money paid. Finally, the pool was very small for the size of the hotel.
October 18, 2012
Rated 2 out of 5 by sha21 Unfortunate Stay
My husband and I decided to book a last minute stay, being a long time SPG member I used cash and points. Booking was easy, as it usually is.
Unfortunately, that was the best part.
--Check-in: Hostile greeting, no eye contact and seemed bothered by my arrival. No acknowledgement of SPG membership.
--We were on the 2nd floor, where I could literally here the conversations from the bar in the room, with the door closed. It was so loud, we just got up and left the hotel to have dinner at 10pm.
--No complimentary water for SPG members. The noise didn't die down until about 1am.
--Checkout: Upon check-in we were never notified valet parking would be included. So as we were leaving I asked the concierge, where/who we paid for the valet. He directed us to the front desk, at which point we waited 15/20 in line to be service, since there was only one person working behind the desk. After waiting, 15-20 minutes, we come to find out it's already included and reflected in our folio. Again, had we been told at check-in we would have utilized the express check-out.
--Bar: we sat at the bar waiting for service for about 20 min before being greeted.
It's unfortunate there were so many little incidences, we could not enjoy our stay and likely not coming back or recommending this hotel.
October 16, 2012
Rated 4 out of 5 by Matteo925 Nice rooms, well maintained
Good hotel fairly central in Santa Monica. Rooms were nice with OK views. Great, friendly staff. Good bar/lounge area. Only negative is wish it were a few blocks closer to the beach, it's a little bit of a walk to the Pier or other areas, not bad, but wish it was a bit closer.
October 15, 2012
Rated 5 out of 5 by Marie53 This hotel is beautiful!
The bed is extremely comfortable! The room is cozy, and the hotel is located in a great location near the pier and shopping!
October 10, 2012
Rated 5 out of 5 by Golfdog good stay
Patrice was so nice as was the young man on Saturday morning.
October 9, 2012