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圣莫尼卡德尔菲娜艾美酒店

  • 美国
  • 加利福尼亚州,
  • 圣莫尼卡
  • 皮克大道 530 号
  • 邮政编码 90405
  • 地图
Rated 3.5 out of 5 by 258 reviewers.
Rated 1 out of 5 by Mistreated I am writing to you today, to express my disappointment with my stay at the Le Meridien Delfina this past weekend. I arrived to check in at the hotel on August 02 at 14:30PM and was provided room number 324. Upon arrival to my room, I noticed that I was provided a different room than what I had booked. My reservation was suppose to be for a Suite room with the Outdoor whirlpool tub on the balcony. I noticed no such tub on the balcony. I called down to the front desk and spoke with the MOD. He told me that they were completely sold out and that the room I had booked, was not available, due to the previous guests had damaged it the day before. On any other day, I would not have minded so much, but given this was my WEDDING DAY, I told him that I would NOT settle for a downgraded room. Keep in mind, I was trying to prepare for my wedding ceremony which was 4 hours away. I waited for about 10 minutes and finally I received a call from the MOD and he reiterated that there was simply nothing he could do. I was extremely upset at this point, and went downstairs personally to talk with him. I explained that I also work in the industry and on any other day, I would not have minded so much, but it just didn’t seem like he tried anything to rectify the situation. I also told him that it was not even 15:00PM, so most guests had not even checked in yet at this time, but he kept insisting that he could not open up any rooms. I told him to keep searching and after waiting for him patiently for about 10 minutes, and having no one come back out to update me, I went back upstairs to continue preparing for my wedding. After another 20 minutes, he finally called back up to the room and told me the most he could do was offer either connecting rooms, or a room with an ocean view. I was livid, but being that this was my wedding day, I did not want to let this ruin my special day. Finally I opted to take the connecting rooms, and was provided 820 and 822. Room 822 was not ready, due to cleaning, so I basically prepared in 1 room, smaller than the suite that was originally assigned (room 324). As I have mentioned multiple times, on any other day, I would not have minded…but given the fact that this was my wedding day, and also the fact that the MOD, upon my check-in did not even mention anything about the damaged room, but thought it would be fine just to assign me an alternative room without disclosing any information to me, just does not sit well with me. I had initially planned to return back to your property at a later date, perhaps on an anniversary, but given the treatment that was provided to me, I now have a sour taste in my mouth. August 8, 2014
Rated 5 out of 5 by Enjoyed my stay! The staff was so nice at the hotel - from the valet gentlemen, check-in/check-out staff and gentlemen that was roaming the lobby (not sure what his job was but was always opening the door for me and saying hello). My last stay at this hotel was over three years ago (travel patterns had changed due to work), since then they have gotten even nicer (remembering my name) and redecorated. I loved the new colors. My only complaint was the coffee maker. I was able to make my first cup without a problem, but my second was less successful - it "ate" my k-cup and won't brew another cup. It's a European coffee maker and too complicated for American business travelers. August 22, 2014
Rated 5 out of 5 by great staff the staff is accommodating like no other. August 23, 2014
Rated 5 out of 5 by Great Beach getaway This hotel had a 5 star service all the way from arrival, quality of room and hotel property. The staff made us very happy when they accomodated an early check in on a Sunday morning. This made it a pleasant day for us to go explore the beach, Santa Monica Pier and Third Street Promenade which were all within walking distance. Would definitely return and wished we had booked more time there!!! August 5, 2014
Rated 4 out of 5 by Comfortable Stay The location of this hotel was great, and made walking Santa Monica quite easy. Also good access to highways for getting farther distances. My room was quite comfortable, and early check-in was accommodated. The only real negatives I experienced were the coffee maker in my room (wouldn't work properly to brew a cup), and that my room service tray was never removed from outside my door for the 2-night duration of my stay (I was a bit removed in a cabana room...maybe no one noticed it??). Food quality was good, though, and parking staff were helpful late at night when spots were no longer available (allowed me to park in a reserve spot for the night so I could conveniently leave early to catch my flight home). August 13, 2014
Rated 3 out of 5 by Great Location, Needs improvement We are Platinum members and expect the best from Starwood. This is not a category 5 hotel. The bathrooms are small. Only two towels were provided per room. The "Balcony" only had room for one chair. The coffee machine was hard to use. The staff was wonderful and the location is convenient to everything. Mildly disappointed. We have stayed at many category 4 hotels that have better amenities. August 4, 2014
Rated 3 out of 5 by Nice Stay but expected more For a Le Meridian property I was a little surprised at room quality. Nice decor but bathroom in particular seemed dated in need of molding touch ups, etc. Overall infrastructure seemed a bit dated and in need of touch ups. Besides that comfortable hotel in a good location with attentive staff. August 4, 2014
Rated 1 out of 5 by Needs serious improvements I normally wouldn't write a review but as a Platinum member who has stayed at my fair share of properties, this one is the biggest disappointment for both Starwood and, more importantly, Le Meridian. First, if you plan to use your Suite Upgrades, they only apply to Jr. Suites that are accessible (and thus modified) and they will make absolutely no efforts to accommodate special requests. Second, the front desk staff do not meet the customer service standards you would expect to receive at a luxury hotel. - I can't tell if this is from poor training or arrogance. Third, if you plan on using their "complimentary" parking, don't. Minimal spaces available and they will refer you to either park offsite at a lot a few blocks away or use the valet parking. Fourth, the room is small and mediocre at best. Bathroom shower was dirty. Don't plan on sleeping on the pull out queen bed because you will find more comfort on the floor. I hate to write such a poor review but I feel the staff there needs to improve both the quality and customer service standards of the hotel before I would ever consider returning. January 12, 2014
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