Rated 3 out of 5 by Nado29 Too expensive for what you get
I recently stayed at this property with my family, The room was nice, but it smelled like cigarette smoke. Additionally, the bathtub was not clean. Overall, I would rate it average, which is unfortunate for a Le Merdian hotel level and for the price you get too expensive.
2. Januar 2014
Rated 3 out of 5 by terere2 Truth in Advertising?
We stayed at this hotel a few weeks ago while it was still the Sheraton. In fact, I was very surprised that the property was being rebranded as there was nothing on the site or in my reservation to indicate the change. A small sign by the valet station tipped us off but everything else said 'Sheraton'.
One of the many reasons that I book here is the Club Lounge. This no longer exists and had closed a week prior to the changeover. So, this Sheraton was advertising Club rooms and attendant rates the day I arrived even though there was no lounge. Not good; I would have been upset had I actually paid the higher price for a Club room.
We were provided a very good continental breakfast but nothing for the evening before.
Illy coffee was available in our room and was decent but there were no instructions for the new machine. I got it to work but it was a little messy.
We arrived a little early and hoped to check in before 3 p.m. No such luck; in fact, I received a call about our room being ready after 4 p.m.
Overall, the staff was very friendly and the hotel is comfortable. The only real change between the previous Sheraton and the new Le Meridien is likely the bedding, the coffee and the food. Of course, the prices will be higher for a similar product.
While I am a loyal Platinum guest and will return to this property, I will take a hard look at some of the beachfront options in Santa Monica. I certainly wouldn't pay $400/night for this hotel when there are some great hotels on/near the sand for that price or less.
24. September 2013
Rated 3 out of 5 by WineAdvisoryGroup Would Consider Alternatives
Expected a lot more from this place. Needs a face lift. The place is ok, but not up to other places in the area that are also in a better location... at similar price point.
7. April 2013
Rated 3 out of 5 by orchardadvisors Nice enough, but not anything spectacular
The hotel has a nice lobby, decent (though small) pool, and rooms are fairly nice. But Sheraton Club is a tiny room with very little room to even eat without others on top of you. Food and drink were not replenished, despite attempts to do so by staff (they just didn't have enough room to keep getting at the food and drinks.) I also am less than satisfied with the service levels: slow check-in, failure to upgrade me in any meaningful manner despite Platinum status, failure of the Guest Services phone attendant to relay my request to bring my car from valet (almost missed my plane due to this) and getting charged for valet parking, even though I wanted to self-park, but the garage was full. (I was told that, in these circumstances, the cost for valet is backed out of a guest's bill, but somehow it still ended up on my folio.)
Most shocking, though, was the staff's sluggish responsiveness to concerns I expressed to the front desk re: frantic screaming (potentially domestic violence) I heard coming from a guest room as I walked by. (I had to keep prodding to get someone to check out the room.) I hope that all was well in that room, but the staff said they really can't intervene in closed-door situations. (Unbelievable !!!) Overall, not a comfortable experience.
2. April 2013
Rated 3 out of 5 by Kansas38 Not as nice as expected.
While our stay was short we found that for almost $600 our room wasn't that great. The beds were very uncomfortable. The jacuzzi was broken and the early check - in but an hour after regular check in time.
25. März 2013
Rated 3 out of 5 by RHinBigD Needs work
Incredibly overpriced room service and bar food. Bar area is dark and boring with terrible music - no wonder this hotel is a lifeless ghost town. It's like they're allergic to customers.
When we explained our concerns about the boring atmosphere and severely-overpriced food to the bartender, she suggested maybe we should just go somewhere else. Nice.
25. Februar 2013
Rated 3 out of 5 by EDdoc Good location, staff needs improvement
Had a comfortable stay. Location is close enough to the beach to walk. On-premise staff did not honor included full breakfast which was supposed to be included with package rate. Multiple attempts to clear up the issue with multiple staff members was not successful, and in the end, I paid out of pocket for meals that should have been included/pre-paid for.
24. Februar 2013
Rated 3 out of 5 by Winedr Generic
Generic hotel on busy street . Reception friendly. Rooms average, dirty, towel bar gone but hooks still in wall. BReakfast so so
21. Februar 2013
Rated 3 out of 5 by Shypanda Nice Hotel
It is two and half blocks away from the beach. The hotel is nice.
However, the Wi-Fi is not stable and one side of the sidewalk is under construction so it is a bit inconvenient.
The breakfast is a bit pricy.
19. Februar 2013
Rated 3 out of 5 by Snoopy Parking with reservation was awful
We reserved parking for self parking and our space was not available the same night three times and cones we removed!!!! I demanded to have free valet as we are a four star elite owner!!!! Not happy with the parking situation at all!!! We had to request valet it was not asked of us!!!!
18. Februar 2013
Rated 3 out of 5 by Sisters Unused Upgrade
We needed a room in Santa Monica for one night, as my sister came in to go wedding dress shopping. When making our reservation, I opted for the upgrade to the Club Floor. I was told this meant we would have complimentary hors d'oeuvres, free internet and complimentary breakfast. Apparently we arrived too late for the appetizers/happy hour, our bellman informed me internet would be charged to the room, and we have no idea where the free breakfast was. Overall the room was very nice, but the upgrade was overrated and underperformed.
5. Februar 2013
Rated 3 out of 5 by TonyC Just missing the mark
coming in from the east coast & natural up early it would be nice if coffee/breakfast was available before 6:30am. Even if it was just coffee in the lobby for those that are catching early flights or up doing emails.
Also, I was disappointed with my front desk experience. My name was not placed on the room & I did not receive calls because it did not show I was registered.
2. Februar 2013
Rated 3 out of 5 by Jennifer Terrible bathroom lighting.
Traveled in town for a business meeting and getting ready was impossible due to the dim flickering lights in bathroom. I asked maintenance to fix it and he tried with no success. The maintenance man was very kind and helpful through out the stay I should note.
22. Januar 2013
Rated 3 out of 5 by Nothx Average
Nice Property. Bar and pool service were sub par all week but overall a good stay. Someday I hope your organization realizes no one considers free wifi a perk. It's a basic expectation, period. I find it extremely offensive even the idea of someone trying to charge $15 day for wifi. You know we all have wireless routers and pay for a connection at our homes and offices right?
21. Januar 2013
Rated 3 out of 5 by K82013 Delfina is not really Starwood quality
I have stayed at the Delphina a few times and each time I have been a little disappointed. The check-in staff doesn't seem to understand the SPG system and how SPG guests are supposed to be treated. I feel like they think SPG is a discount program and treat the guests as such. Also, the rooms are constantly in disrepair with paint peeling, A/C not working, and the common areas always seem to have some construction happening. It's fine to rest your head for a night, but definitely not an "experience."
21. Januar 2013
Rated 3 out of 5 by Dave10 Some shortcomings with the room, nice public spaces
On 2nd floor, too noisy since too close to public areas. No real view.
Room; smelly (like someone had smoked there).
Mirror in bathroom missing
Lamp shade to patio missing with open wires
TV control did not work properly
I guess these things did not get found out since few people would stay in this room.
14. Januar 2013
Rated 3 out of 5 by Gms81 Nice visit
When we arrived around 4 pm and the self parking was full so we had no option than use the valet parking. We tried to relax but there was quite a bit of construction noise for the next hour. We didn't hear the noise again. The staff was very polite and helpful. The room was nicely appointed and clean other than the bathroom. The shower has black mold and needs someone to use some bleach. The location was perfect for walking to the pier and driving to museums in the area.
30. Dezember 2012
Rated 3 out of 5 by lasar0901 Good Hotel, Needs Work
I like staying at the Sheraton Delfina because of it's location. And since the renovations, the rooms are nicer, although the bathrooms are pretty small.
I had an oceanfront Deluxe King on the SPG Floor and the view of the ocean is great. There was a periodic loud rumbling noise coming from the bathroom wall near the ceiling. It may have been an AC unit or fan from another room, but after several calls to the front desk, no remedy. Luckily I was able to get Vanessa who took action and moved me to another room.
My stay was fine after that, but I wished that it had been addressed sooner. I was too frustrated by that point.
On a good note, the Club Lounge was great and stocked with a great selection for breakfast. The woman working there was very attentive and friendly.
23. Dezember 2012
Rated 3 out of 5 by JayRoy Not all that!
The decor was nice, the beach view was great but that's about it.
Shower sucked, water kept changing temperature and kept sputtering.
Balcony light was set to 8:30PM. Ahh, in December the sun sets around 5:30pm. I called to request to have the light turned on earlier... nobody returned my call or did anything about it.
18. Dezember 2012
Rated 3 out of 5 by Globetraveller Poor Service
My greatest frustration with this stay is that I left my wallet in the safe. The manager on duty would not check the safe once I realized it was gone. I could not return to the hotel as I was on my way to Australia and realized it was missing at the airport. What I really needed was to get the wallet back, and she would not even check. Just said the wallet wasn't there.
30. November 2012
Rated 3 out of 5 by RANDite Acceptable if other hotels are filled.
Good points: Friendly staff determined to please. Refurbished rooms are attractive. Comfortable bed.
Problem areas: Room had functionality issues: sink plug would not stay down; bathroom mirror set too low to shave and comb hair without bending over (I'm only 6' tall); light in the vanity area has an annoying timer (no other lights have timers, so what's the point?). But the fitness center was the most disappointing. This hotel used to be my top choice in Santa Monica, because it had an excellent fitness center with lots of free weights and some very good machines. The hotel has recently remodeled the center, replacing most of the good equipment with a couple of glitzy, high-tech machines with very little real training functionality. All considered, this hotel has sunk from my first choice to my hotel of last resort when others are filled.
24. November 2012
Rated 3 out of 5 by Jacoby Good for the price
Although the hotel has seen some wear - carpets in room nearing end of life, that type of thing - it is comfortable and the staff are very sincerely friendly and helpful. I was placed in a room near some kind of machine room which I could hear humming through the night, but nothing too loud and noise from other rooms or guests slamming doors was almost unheard. Room service fees are overly exaggerated, even for room service, with a delivery fee and an automatic 18% gratuity on top of the inflated prices, but the food is decent. I'd recommend eating same menu in the bar where the drink selection is nicer. Cable TV was average with some digital reception issues and a poorly working remote. Bed was cozy with tons of pillows. I was traveling on business and I'd be happy to return for the same, but I stay on my own time.
18. November 2012
Rated 3 out of 5 by AFM2012 Internet challenged
The rooms were pretty standard but the balcony in each one was nice. Cleaning staff was great. Desk employees very helpful.
Concierge services left something to be desired. Getting information on transport to LAX should not be "let me call you a cab". There are several shuttle at half the price.
Finally internet is free ONLY in the lobby which is a little awkward. Paying $15 PER device in the room is unreasonable.
12. November 2012
Rated 3 out of 5 by Ore522 Expectations not exceeded.
I paid an extra $50 per night because I had four people in my double room. Still, I had to call housekeeping on both days of my stay to get bath towels for the two extra people. There was a $22 per day parking surcharge despite the fact I used the "complimentary free parking" garage. And, to charge extra for wi-fi access after what I paid for the room is robbery.
7. November 2012
Rated 3 out of 5 by Jaqui Loud Party - No complimentary WiFi
On our last night there was a very loud party above our heads until after 11 pm. We had a baby in the room trying to sleep and we wanted to get some sleep before we got up at 2 am to catch a plane. We were not happy. No complimentary WiFi in your room. You are welcome to sit in the lobby and conduct your business.
1. November 2012
Rated 3 out of 5 by Judy10 Complicated car park
Our first room was on the street next to a service elevator (we kept hearing a ding ding noise). We were moved to the back side which was very quiet. Beds were comfortable. The valet worked hard to keep the cars moving in and out but still a very time consuming process. Frustrating when one elevator stopped working. Disappointed the location was far from central downtown since parking is so difficult. New decor in room. Not luxurious but adequate.
4. Oktober 2012
Rated 3 out of 5 by Wee1975 Almost missed the flight
The reason I chose this hotel because it was close to LAX and I can avoid traffic. However, I was really disappointed with the check out process. The front desk staff was very helpful while the bell man and the valet took over half an hour to get my luggues and my car. Luckily, my flight was delayed otherwise I would surely miss the flight.
30. September 2012
Rated 3 out of 5 by Travel10101 Uncomfortable
My roommate and I thought the beds were hard and my back hurt every morning. I slept in the sofa chair the last two nights.
12. September 2012
Rated 3 out of 5 by Dougiefresh Renovations iffy.....
I stayed about 4 years ago and now just again. The rooms look very nice compared to before. I dropped something in the bathroom and saw under the counter.... the work was very shotty, rushed and not nice. This highlighted all the other details, paint splatters, wallpaper crooked,etc. Dont get me wrong, it looks great, just need a little attention while being done. Must have been rushed.
15. August 2012
Rated 3 out of 5 by Markcap Needs to cater to SPG members better....
This hotel has been in renovation mode for several years and is mostly a revolving door of personnel. Three valet companies in two years; new front desk staff constantly. Most rooms are connectors and, therefore, noisy. They cater to a European travel crowd and don't pay nearly the attention to the domestic customers. The room selection for SPG elite members is very poor and the front desk does not appear to care. On the good side, if you need anything, Hugo at the concierge desk isone of the best things about the hotel. This hotel could be great, but is merely mediocre currently....
12. Mai 2012