Rated 1 out of 5 by wrldtraveler30 Needs serious improvements
I normally wouldn't write a review but as a Platinum member who has stayed at my fair share of properties, this one is the biggest disappointment for both Starwood and, more importantly, Le Meridian.
First, if you plan to use your Suite Upgrades, they only apply to Jr. Suites that are accessible (and thus modified) and they will make absolutely no efforts to accommodate special requests. Second, the front desk staff do not meet the customer service standards you would expect to receive at a luxury hotel. - I can't tell if this is from poor training or arrogance. Third, if you plan on using their "complimentary" parking, don't. Minimal spaces available and they will refer you to either park offsite at a lot a few blocks away or use the valet parking.
Fourth, the room is small and mediocre at best. Bathroom shower was dirty. Don't plan on sleeping on the pull out queen bed because you will find more comfort on the floor.
I hate to write such a poor review but I feel the staff there needs to improve both the quality and customer service standards of the hotel before I would ever consider returning.
January 12, 2014
Rated 3 out of 5 by Nado29 Too expensive for what you get
I recently stayed at this property with my family, The room was nice, but it smelled like cigarette smoke. Additionally, the bathtub was not clean. Overall, I would rate it average, which is unfortunate for a Le Merdian hotel level and for the price you get too expensive.
January 2, 2014
Rated 5 out of 5 by MAwestcoast All staff members are wonderful!
Wow what can I say from the warm friendly smile upon check in to the upgraded room as a platinum member, then headed over to the bar to have a great conversation with the bartender and finally Lily took care of all our needs supply us with a extra room with just one phone call! All in all a great place to stay and yes I will be back soon!
December 1, 2013
Rated 5 out of 5 by Rachelle just perfect
Close to all. Beautiful pool area. Nice clean & modern room. Wonderful Staff Very accommodating
One elevator was broken for 3 days – that wasn’t the best but the other one came quickly
Really Nice - experience
November 25, 2013
Rated 2 out of 5 by alainbnedetti Not up to expectations
small akward room; 2 star hotel
October 25, 2013
Rated 1 out of 5 by Esther1 Change of Name-Change of Standards
Having stayed at the Sheraton Delfina over many rears, it came as an absolute shock to see such a determination in standards by a simple change of name.
Our room was over a very noisy bar, the staff were unhelpful, it took 3 days of a 7 day stay to get a working coffee machine and television.
No self parking for guests when a function is on. This was most certainly not a change for the better and most certainly the worst hotel associated with the Sheraton name I have ever stayed in, and will never return to.
October 20, 2013
Rated 2 out of 5 by toomanyoptions Not what I expected but enjoyed breakfast
Stayed 2 nights at Meridien during our trip to California. I picked Meridian because I received an e mail for a special rate because it was a new hotel (switching from Sheraton to Meridain) I expected a newly renovated hotel, but was disappointed. There are nicks and dings in the furniture, the bathroom looked old/minimal amenities, and furnishings still looked outdated, although lobby was nice. The first night we had dinner in the bar area and the music was really loud. We could have eaten at the pool area but was told told there was a party out there and it would be too loud and crowded. There must have been a party the next night because as we tried to get to our room on the 7th floor, there were crowds have 20s to 30 year olds trying to get on the elevator holding their drinks and obviously drunk. We enjoyed our breakfast. Food/staff were very nice and experienced. There's a souffle I wanted to try but it took 20-25 min. to make and we didn't have the time. Although the location is 10 min. from the beach it's not in a very nice area. It's off a very main road and there is lots of traffic. If I ever stay in Santa Monica again I would stay closer to the beach.
October 14, 2013
Rated 5 out of 5 by FUZZYAUST Thank you Jimmy
My family and I stayed at this hotel for 5 nights in August/September 2013, it was our first visit to the USA.
Our first introduction to the USA was meeting Jimmy from Le Meridian (it was a Sheraton when we stayed) and he was fantastic!
Jimmy is a valuable asset to this hotel.
Thank you so much Jimmy for making our family holiday so memorable.
September 26, 2013
Rated 2 out of 5 by TravelGirl88 Disappointed
I am a Platinum member. I have never had a negative experience until now! There was no note online when booking about the construction at this hotel. I was on the top floor of the hotel and it was still VERY loud and disruptive. The construction and jack hammering continued throughout the day at the hotel until 4:30 pm. I had to relocate to take conference calls. When I tried to eat lunch by the pool, my plate and glass shook around the table. I finally just paid the check because it was so loud. When I approached the staff about the issues, they made NO effort to explain the situation or to make it right (i.e. Take lunch of the bill, give a free breakfast or drink etc). They did say that it would continue for a few months. I would not go back. I suggest waiting until the hotel is completely renovated.
September 25, 2013
Rated 3 out of 5 by terere2 Truth in Advertising?
We stayed at this hotel a few weeks ago while it was still the Sheraton. In fact, I was very surprised that the property was being rebranded as there was nothing on the site or in my reservation to indicate the change. A small sign by the valet station tipped us off but everything else said 'Sheraton'.
One of the many reasons that I book here is the Club Lounge. This no longer exists and had closed a week prior to the changeover. So, this Sheraton was advertising Club rooms and attendant rates the day I arrived even though there was no lounge. Not good; I would have been upset had I actually paid the higher price for a Club room.
We were provided a very good continental breakfast but nothing for the evening before.
Illy coffee was available in our room and was decent but there were no instructions for the new machine. I got it to work but it was a little messy.
We arrived a little early and hoped to check in before 3 p.m. No such luck; in fact, I received a call about our room being ready after 4 p.m.
Overall, the staff was very friendly and the hotel is comfortable. The only real change between the previous Sheraton and the new Le Meridien is likely the bedding, the coffee and the food. Of course, the prices will be higher for a similar product.
While I am a loyal Platinum guest and will return to this property, I will take a hard look at some of the beachfront options in Santa Monica. I certainly wouldn't pay $400/night for this hotel when there are some great hotels on/near the sand for that price or less.
September 24, 2013
Rated 4 out of 5 by PLSF Thanks
Unique location since it's walking distance from the beach, but not on the beach... had a view of the local highschool.
That said, the club lounge made up for it with cheap drinks and good snacks in the evening and for breakfast. Also they have daily specials of food in the bar area, which make a quick appetizer a good deal.
Quiet rooms with stocked water bottles, nice bathroom products.
August 6, 2013
Rated 4 out of 5 by travelgal1969 Wonderful Weekend Stay!
My husband and I stayed here for the weekend. It is a 10-min walk straight down Pico to the beach and then another 5-10 min. walk north to Santa Monica Pier or south to Venice Beach area. I liked our location, the walking gave us our daily exercise!
The only downsides were:
1. There is supposedly a complimentary shuttle to the Pier, but it was broken down (For the convenience of guests, maybe mgmt should consider renting a van?). I personally love to walk, but it would have been a nice option for when my husband was tired of walking to/from the beach.
2. One of the two elevators was broken on both Saturday and Sunday. Minor annoyance.
3. Parking is $25/day. Limited Free self-park spots in garage.
1. Staff is very friendly and very helpful. I personally get annoyed when the front desk staff is 'grumpy/acting annoyed with my questions' when i am checking in - remember that I am on a guest on vacation and don't want to encounter grumpy. DID NOT encounter that at all, from the valet greater to the housekeeping staff - everyone was friendly!
2. Check-in was quick and my early check-in request of 2pm was done. We were given an ocean view room with a very spacious balcony with two lounge chairs. I was able to enjoy the afternoon sun laying out in the privacy of my balcony - very nice.
3. The room is spacious, very clean and the pillows are soft and fluffy. We had a mini fridge and standard coffee maker w/Starbucks coffee. Every morning I was able to catch housekeeping on our floor and they willingly gave me two more coffee packets.
4. Bonus: I asked concierge for help to get reservations at The Lobster that night for 7:45pm (after I called the restaurant direct at 4pm and was told no availability until 9:15pm.) and Andrew was able to get us a table with a view. Thank you very much Andrew!!
Overall, I recommend this hotel and will stay here again on my next visit to Santa Monica (which I hope is soon!)
Room Tip: Ask for an ocean view room - the balconies are larger and the view of the distant ocean/boats is nic...
June 26, 2013
Rated 5 out of 5 by Shypanda Close to beach
The sidewalk outside is under construction so it is hard to walk to the beach, which is 3 blocks away.
The room is nice. It's strange that there is no breakfast buffet.
May 20, 2013
Rated 2 out of 5 by nick NOT A SMOKE FREE SHERATON
Sent to room 812. TERRIBLE smoke odor. Moved to roon 809....WORSE! Moved again to 811 still smelled of smoke but too tired to move again.
NO ONE KEEPING TRACK OF NO SMOKING POLICY. Also, repairs going on in garage area. No self parking allowed during my visit but rather MUST valet at reduced rate. Why not free valet since hotel's problem ...not mine..not as close to beach as led to believe..
May 12, 2013
Rated 2 out of 5 by Missy39 Only if you must
The rooms are clean and comfortable, but that is about as nice as it goes. I have traveled all over the world and stay only at SPG properties and this is by far the worst. The staff is sluggish and always busy doing nothing. Checkin took forever, repeatedly had to request laundry to be picked up, food is a joke, not fresh, not visually appeasing and was told to help myself to any jam on any of the tables ..
April 21, 2013
Rated 3 out of 5 by WineAdvisoryGroup Would Consider Alternatives
Expected a lot more from this place. Needs a face lift. The place is ok, but not up to other places in the area that are also in a better location... at similar price point.
April 7, 2013
Rated 3 out of 5 by orchardadvisors Nice enough, but not anything spectacular
The hotel has a nice lobby, decent (though small) pool, and rooms are fairly nice. But Sheraton Club is a tiny room with very little room to even eat without others on top of you. Food and drink were not replenished, despite attempts to do so by staff (they just didn't have enough room to keep getting at the food and drinks.) I also am less than satisfied with the service levels: slow check-in, failure to upgrade me in any meaningful manner despite Platinum status, failure of the Guest Services phone attendant to relay my request to bring my car from valet (almost missed my plane due to this) and getting charged for valet parking, even though I wanted to self-park, but the garage was full. (I was told that, in these circumstances, the cost for valet is backed out of a guest's bill, but somehow it still ended up on my folio.)
Most shocking, though, was the staff's sluggish responsiveness to concerns I expressed to the front desk re: frantic screaming (potentially domestic violence) I heard coming from a guest room as I walked by. (I had to keep prodding to get someone to check out the room.) I hope that all was well in that room, but the staff said they really can't intervene in closed-door situations. (Unbelievable !!!) Overall, not a comfortable experience.
April 2, 2013
Rated 4 out of 5 by MSBJ Pretty hotel
Hotel was nice, but it took some doing to actually get the full ocean view room that I paid for to be guaranteed on Expedia.
Spent a good 20 minutes at check-in to get the damn room
March 31, 2013
Rated 5 out of 5 by BTP11 Excellent Vacation
Outstanding from check-in to check-out. Concierge service, valet parking, bike rental on-site, pool temperature, everyone on staff was exceptional. Stayed with spouse and 2 teenagers. Everyone loved it. Very clean all around, plenty of seating indoor and outside by pool, etc.
March 28, 2013
Rated 1 out of 5 by disappointed WAYYYY overpriced
it took 4 trys and 3 hours to find a room that I could sleep in- one room had noise blasting in - one room had hadsmokers in a smoke free room - no screens on doors, no king bed as reserved, bathroom so small one person was almost too much - mold in the tub, no water pressure all for the low low price of $310.00 per night
March 26, 2013
Rated 5 out of 5 by Esther1 This Hotel eptimises true customer care
This hotel is excellent in every sense of the word, the staff have a very high standard of customer care, without being in your face. I will go back and will recommend it to friends.
March 26, 2013
Rated 5 out of 5 by DrKosmic Long Weekend Stay
A very lovely hotel with great facilities. The room was spacious, with a nice balconey and a very comfortable bed. The fitness room was delightful. The staff was terrific. A convenient location to all the major places in Santa Monica with no problems walking into the downtown area
March 26, 2013
Rated 4 out of 5 by Vision42017 Great West Coast Visit
Upon Check-in DJ did an excellent job making sure my arrival needs were met and that my Platinum rewards benefits were honored in the form of my desired room upgrade. The service staff was attentive and kind. Kevin (Bartender) did an EXCELLENT job making my parents feel at home and providing recommendations of local activities and restaurants. The hotel seems to be going through phased renovations. What has been completed is beautiful and meets my Starwood expectations. While there was construction noise that was disturbing during the day, the staff made sure to appropriately address my concern. I will definitely be staying at this location again!
March 25, 2013
Rated 3 out of 5 by Kansas38 Not as nice as expected.
While our stay was short we found that for almost $600 our room wasn't that great. The beds were very uncomfortable. The jacuzzi was broken and the early check - in but an hour after regular check in time.
March 25, 2013
Rated 4 out of 5 by Daisy10 Always room for improvement
At check in the clerk went on about the really great room they had for us. Then she said it wasn't yet ready. This was at 3p.m. which is check in time. When asked when it would be ready I got a snarky "we're doing the best we can" reply. If not being ready at three is the best its not so great. She then gave us the "identical room on a lower floor." So much for special. We asked for more towels to be sent up, which she said she would take care of immediately. We never got them. As I said, room for improvement. The room however, was clean, roomy and comfortable. I would stay there again. One alert, if you self park. It is first come first served and there's not much space. If you have a space then leave for dinner, you may well have to valet park on your return as there will most likely not be space. Not a huge deal, but a bit annoying anyway. Overall it is a nice place to stay.
March 25, 2013
Rated 5 out of 5 by Lovely hotel has great features
Sheraton Delfina Santa Monica Hotel
very Lovely Place, very Kind.
but F&B not good
March 24, 2013
Rated 2 out of 5 by pppvvv below par
Walls are thin and can hear people talking easily. Waitress brings Ham when I am a vegetarian.
Not recommend it unless they apologize properly.
March 21, 2013
Rated 5 out of 5 by Eck7 Great rooms
First time staying at this location and was surprised how big the rooms where.. I had booked a standard studio room and it was great very homely and massive bathroom. The location of this hotel is great excessable to the promenade and easy to find.
I would highly recommend this hotel and the staff were extremely friendly.
March 21, 2013
Rated 5 out of 5 by Gowithflo8 Terrific stay in Santa Monica California
The Delfina is a wonderful hotel in the Starwood Chain. Great location within walking distance to all the action in Santa Monica. Yes it is a smaller property but great service and attentive staff. I would highly recommend this hotel if you need to be in this particular area of Los Angeles.
March 21, 2013
Rated 4 out of 5 by wookie Great amenities and service
Service was exceptional at reception, the bar area and snack bar. Room service was prompt, and food was hot and delicious
March 18, 2013