Rated 5 out of 5 by MAwestcoast All staff members are wonderful!
Wow what can I say from the warm friendly smile upon check in to the upgraded room as a platinum member, then headed over to the bar to have a great conversation with the bartender and finally Lily took care of all our needs supply us with a extra room with just one phone call! All in all a great place to stay and yes I will be back soon!
December 1, 2013
Rated 1 out of 5 by Esther1 Change of Name-Change of Standards
Having stayed at the Sheraton Delfina over many rears, it came as an absolute shock to see such a determination in standards by a simple change of name.
Our room was over a very noisy bar, the staff were unhelpful, it took 3 days of a 7 day stay to get a working coffee machine and television.
No self parking for guests when a function is on. This was most certainly not a change for the better and most certainly the worst hotel associated with the Sheraton name I have ever stayed in, and will never return to.
October 20, 2013
Rated 2 out of 5 by Christian NO Service
Damage a new Le Meridien with considerable service faults. The luggage service did not function(work). The boys of the Valet Parking expelled us from the parking zone before the hotel around the car to project. Here it was rather watched the guest with 4 suitcases! The Zimmerupgrade was a joke! From state kind in state kind plus? Also here the wardrobe was approx. 50 cm wide and one could not even unpack his(its) things. In the end the breakfast was still calculated(charged) what was as a SPG Platinum inclusive. Also a complaint(grievance) did not bring here. Good situation, however, the service was more badly read.
October 26, 2013
Rated 5 out of 5 by Rachelle just perfect
Close to all. Beautiful pool area. Nice clean & modern room. Wonderful Staff Very accommodating
One elevator was broken for 3 days – that wasn’t the best but the other one came quickly
Really Nice - experience
November 25, 2013
Rated 2 out of 5 by TravelGirl88 Disappointed
I am a Platinum member. I have never had a negative experience until now! There was no note online when booking about the construction at this hotel. I was on the top floor of the hotel and it was still VERY loud and disruptive. The construction and jack hammering continued throughout the day at the hotel until 4:30 pm. I had to relocate to take conference calls. When I tried to eat lunch by the pool, my plate and glass shook around the table. I finally just paid the check because it was so loud. When I approached the staff about the issues, they made NO effort to explain the situation or to make it right (i.e. Take lunch of the bill, give a free breakfast or drink etc). They did say that it would continue for a few months. I would not go back. I suggest waiting until the hotel is completely renovated.
September 25, 2013
Rated 2 out of 5 by alainbnedetti Not up to expectations
small akward room; 2 star hotel
October 25, 2013
Rated 3 out of 5 by orchardadvisors Nice enough, but not anything spectacular
The hotel has a nice lobby, decent (though small) pool, and rooms are fairly nice. But Sheraton Club is a tiny room with very little room to even eat without others on top of you. Food and drink were not replenished, despite attempts to do so by staff (they just didn't have enough room to keep getting at the food and drinks.) I also am less than satisfied with the service levels: slow check-in, failure to upgrade me in any meaningful manner despite Platinum status, failure of the Guest Services phone attendant to relay my request to bring my car from valet (almost missed my plane due to this) and getting charged for valet parking, even though I wanted to self-park, but the garage was full. (I was told that, in these circumstances, the cost for valet is backed out of a guest's bill, but somehow it still ended up on my folio.)
Most shocking, though, was the staff's sluggish responsiveness to concerns I expressed to the front desk re: frantic screaming (potentially domestic violence) I heard coming from a guest room as I walked by. (I had to keep prodding to get someone to check out the room.) I hope that all was well in that room, but the staff said they really can't intervene in closed-door situations. (Unbelievable !!!) Overall, not a comfortable experience.
April 2, 2013
Rated 2 out of 5 by nick NOT A SMOKE FREE SHERATON
Sent to room 812. TERRIBLE smoke odor. Moved to roon 809....WORSE! Moved again to 811 still smelled of smoke but too tired to move again.
NO ONE KEEPING TRACK OF NO SMOKING POLICY. Also, repairs going on in garage area. No self parking allowed during my visit but rather MUST valet at reduced rate. Why not free valet since hotel's problem ...not mine..not as close to beach as led to believe..
May 12, 2013