Rated 5 out of 5 by ElectionGuru Exceptionally friendly and helpful staff
The Meridien is a nicely modernized older hotel with some curious pathways and routes to get from room to pool, and back. The public areas are elegant, but the staff make the hotel. They are prompt and eager to offer assistance in any way. Highly recommended.
December 7, 2014
Rated 2 out of 5 by DocM Disappointing Stay
I expected much more from my recent stay in Santa Monica. When I arrived at 4pm to check-in, I was told the room was not ready. I waited an addtional hour and a half for the room to be ready. Funny, when I check out it's expected I be on time. One of the elevators was down during my entire stay, and after wating 20 minutes for an elevator to arrive, I walked up to the 6th floor. The stairwell had leaking garbage bags on each floor of the trip. Not up to the Starwood experience. On my next visit to SM, I believe I'll find another place to stay.
September 5, 2012
Rated 4 out of 5 by RunnerJac Pleasantly Surprised
Having read a number of the reviews my expectations were rather low. They shouldn't have been though as it was a good experience. I stayed in this hotel when it was the Sheraton, which was rather outdated. Although, the hotel doesn't look that great from the outside, the revamped interior and rooms are lovely and of a high standard. The bedrooms are typical Le Meridian style and with associated toiletries. I really liked the upscale expresso machine. The breakfast was good. The pool is small and I wish i had more time to enjoy it!
June 28, 2014
Rated 3 out of 5 by Sisters Unused Upgrade
We needed a room in Santa Monica for one night, as my sister came in to go wedding dress shopping. When making our reservation, I opted for the upgrade to the Club Floor. I was told this meant we would have complimentary hors d'oeuvres, free internet and complimentary breakfast. Apparently we arrived too late for the appetizers/happy hour, our bellman informed me internet would be charged to the room, and we have no idea where the free breakfast was. Overall the room was very nice, but the upgrade was overrated and underperformed.
February 5, 2013
Rated 4 out of 5 by CD04 lacked personal connection
I looked this hotel for 5 days out of a 8 day vacation to the LA area. We were celebrating my daughter's graduation from high school and our 25th wedding anniversary! I specfically mentioned this as I made the reservation and was told this hotel has excellent recognition and service. I was disappointed that the staff did not provide any special service.
I read other reviews and I am not sure what it takes to get an upgrade or over the top service. Disappointed with this property, lacked the connection with its guests.
August 12, 2014
Rated 3 out of 5 by Canuk74 Nice hotel, but a bit on the average
This was a comfortable hotel to stay in during my visit to Santa Monica. I would not say that it wowed me in any way, except for the attention of the staff. At some hotels the staff can be non-existant or not acknowledge you. The staff at Sheriton Delfina were superb. Always there to open a door, help you with finding things, making a mean cocktail, getting a cab as soon as possible. I think the staff should get all the credit for making my stay pleasant. A note to others: the fitness room is out of commission at the moment.
March 26, 2012
Rated 2 out of 5 by RCowles Late Check in - Room Not Ready
We arrived early and were told that there was no room available, and that they would call when it was ready. They "pre-checked" us in by taking all of our information and credit card info. The room wasn't ready until nearly 4:00 (normal check-in is 3:00 PM). When we finally returned we still had to stand on line again, show our ID again, and give our credit card again - really, what was the point of "pre-checking" us in? They "upgraded" us to the top floor (but we are gold SPG members anyway - so no big deal). By the way wifi is $15 per day for a limit of 3 machines (more than that and there is an additional fee) - I have never heard of a limit on devices. There are better options within the city - we will not be returning to this hotel, I would not recommend this hotel.
July 20, 2014
Rated 4 out of 5 by smc31 Stay met our needs!
Overall stay met our needs and were very accommodating! Staff were very helpful to all of our wedding requests and then some! Only issue I had was upon check-in - Front desk wasn't as pleasant as other Starwood properties. I'd originally requested prior to check-in if they would be able to accommodate for a king bed vs a double simply because husband is well over 6'5" and as a Gold member, I've been able to put in these requests in the past at other properties which they've been helpful on. The front desk simply did just as the original reservation was, that was it. I had to speak with another rep in order to be heard and even had to mention we were part of a wedding party. Thank you to all of Le Méridien Delfina Santa Monica that made the bride's stay an excellent one!
April 30, 2014
Rated 3 out of 5 by lasar0901 Good Hotel, Needs Work
I like staying at the Sheraton Delfina because of it's location. And since the renovations, the rooms are nicer, although the bathrooms are pretty small.
I had an oceanfront Deluxe King on the SPG Floor and the view of the ocean is great. There was a periodic loud rumbling noise coming from the bathroom wall near the ceiling. It may have been an AC unit or fan from another room, but after several calls to the front desk, no remedy. Luckily I was able to get Vanessa who took action and moved me to another room.
My stay was fine after that, but I wished that it had been addressed sooner. I was too frustrated by that point.
On a good note, the Club Lounge was great and stocked with a great selection for breakfast. The woman working there was very attentive and friendly.
December 23, 2012
Rated 4 out of 5 by ckatla Great accomodations
Haley checked me both in and out and was beyond exceptional. Friendly, courteous, and helpful. The only issue I had was with valet. When I called for my car we waited a very long time. When I finally asked parking attendant they said they had not received the message from customer service??? Location was a little far to walk to 3rd St. Promenade, but was OK during the day. After dark we decided on a cab back which ran about $8 including tip. Didn't notice any good restaurants in the immediate area of the hotel.
January 21, 2013
Rated 2 out of 5 by MattC Hotel needs work
As a preferred guest, I chose free Wifi as my welcome gift. It was a complete waste of money as the in room service was terrible. I was told they might have an ethernet cord to make it usable, but none was available.
The TV screen flashed black for a split second about 15 times a minute.
The shower pressure was awful and would occasionally get worse (maybe when a neighboring room flushed??).
Even the toilet was barely functional as you had to depress the handle for several seconds for the flush to complete.
March 11, 2013
Rated 1 out of 5 by AxlRose Dirty room no SPG recognition
Stayed at this hotel when it was a Sheraton. Lounge now gone and room was dirty ( food left in frig) Was given a room on spg floor after getting a NA on Sweet Suite award via email. Room overlooked concrete and was not up to expectations for a Meridian location. Stayed at several in past and much nicer. No amenities at pool and tiles loose in several spots. Asked for paper bill - did not receive and line to check out was a makeshift table with 6 people in line- no preferred access. Had to call for electronic.
March 21, 2014
Rated 3 out of 5 by K82013 Delfina is not really Starwood quality
I have stayed at the Delphina a few times and each time I have been a little disappointed. The check-in staff doesn't seem to understand the SPG system and how SPG guests are supposed to be treated. I feel like they think SPG is a discount program and treat the guests as such. Also, the rooms are constantly in disrepair with paint peeling, A/C not working, and the common areas always seem to have some construction happening. It's fine to rest your head for a night, but definitely not an "experience."
January 21, 2013
Rated 5 out of 5 by Samp125 Never dissappointed
For us it starts with Brenda Coykendall, she's the best. It doesn't stop there though. From Patrice & Haley at the front desk to Pedro and Jimmy , Bobby with valet services, Rene in maintenance, Brenda with my breakfast every morning and Maria in housekeeping. All making my stay at my "west coast" home away from home stress free. Sure location & amenities are important but people drive the service industry and you have some good ones.
October 12, 2014
Rated 1 out of 5 by Zwizzer This is an old Sheraton...nothing more
Too many too list....in general, this re do of Sheraton Delfina, does not deserve Le Meridien branding, nor prices, regardless of higher priced prestige chain properties nearby.
For example, bathrooms were updated , but old, tired fixtures remain, even in purchased suite.
Request to be far away from Pico Blvd., was not fulfilled, or recognized despite Platinum status for years.
This is a Starwood embarrassment. Rename it Aloft, and change to lower price point, and guest expectations.
July 5, 2014
Rated 4 out of 5 by SCLori Good for off the beach in Santa Monica
The Delfina is a nice hotel! The staff was courteous and friendly, the room was fine, the lobby has a great bar, and it's located within just a few blocks of the beach. Also walking distance to Main Street, home of Urth Caffe and some fantastic shops and small restaurants/bars.
If you want to stare at the ocean from your room or hear the waves crash, this isn't your hotel, but you'll pay double at another hotel on Ocean Bl. for those things.
Overall very good! Oh, and self parking is FREE!
September 2, 2012
Rated 5 out of 5 by Marsea55 Staff always accomodates to type of visit
I traveled from NV to Cal. The reason for my visit was to have an mri and spinal tap done at UCLA the following morning. I was greeted by a pleasant and respectful young man named DJ. Knowing it wasn't a leisurely visit, DJ made sure I was well taken care of and followed up to insure I was happy with the room I had been assigned. The hotel mgmt was kind enough to have upgraded me to a suite which made that part of my visit very relaxing up through and after my medical tests were completed.
October 28, 2012
Rated 5 out of 5 by MAwestcoast All staff members are wonderful!
Wow what can I say from the warm friendly smile upon check in to the upgraded room as a platinum member, then headed over to the bar to have a great conversation with the bartender and finally Lily took care of all our needs supply us with a extra room with just one phone call! All in all a great place to stay and yes I will be back soon!
December 1, 2013
Rated 1 out of 5 by Mike1948 Experience was less than expected
The desk staff were not very helpful, didn't even take the time to direct us to our room or explain some of the ammenities available at the hotel.
The hotels TV service was not operating yet noone told us about this when we checked in. We discovered the problem later that evening and when we called the desk they said they'd send engineering, shortly after they called and said it was not their problem, it was their service provider. They offered a comp'd breakfast for the inconvience.
February 10, 2012
Rated 5 out of 5 by 44252665835 Preferred hotel
Off the chain will definitely keep coming back to this hotel
November 25, 2014
Rated 4 out of 5 by Bruingirl05 Great experience at Sheraton Delfina
We stayed just 1 night. Were able to park in the hybrid spaces just at the entryway of the parking lot which was really convenient. The check-in process was extremely easy. We were able to stay in a double room with 2 beds (which hasn't always been the case at other Sheraton's I've stayed at. The reserved room type was a 'preference'). And the room was laid out nicely. With the hotel being on Pico which is a busy street the sliding doors do an amazing job of cutting out sound.
October 3, 2012
Rated 3 out of 5 by Gms81 Nice visit
When we arrived around 4 pm and the self parking was full so we had no option than use the valet parking. We tried to relax but there was quite a bit of construction noise for the next hour. We didn't hear the noise again. The staff was very polite and helpful. The room was nicely appointed and clean other than the bathroom. The shower has black mold and needs someone to use some bleach. The location was perfect for walking to the pier and driving to museums in the area.
December 30, 2012
Rated 3 out of 5 by Jacoby Good for the price
Although the hotel has seen some wear - carpets in room nearing end of life, that type of thing - it is comfortable and the staff are very sincerely friendly and helpful. I was placed in a room near some kind of machine room which I could hear humming through the night, but nothing too loud and noise from other rooms or guests slamming doors was almost unheard. Room service fees are overly exaggerated, even for room service, with a delivery fee and an automatic 18% gratuity on top of the inflated prices, but the food is decent. I'd recommend eating same menu in the bar where the drink selection is nicer. Cable TV was average with some digital reception issues and a poorly working remote. Bed was cozy with tons of pillows. I was traveling on business and I'd be happy to return for the same, but I stay on my own time.
November 18, 2012
Rated 4 out of 5 by Marcia Clean hotel that offers value by the beach....
I am a frequent guest at this hotel. I love the improvements, the generous upgrades as a Platinum member, and the new room service menu. The staff is always very friendly and I have never had an issue with housekeeping.
If I could offer one suggestion--the valet parking service always seems to change, and at times they have some people that do not instill confidence when they race off with your car! There needs to be a standard policy for when you pay for your parking. If self park is full, why do you pay for valet sometimes and not others? Also, why are there sometimes price breaks if you drive a hybrid and sometimes it doesn't matter and you pay full price?
Guests return because they like to feel that they "know" a hotel. The Valet parking is always a "crap shoot". The rest of the hotel feels like home away from home.
September 18, 2012
Rated 4 out of 5 by BRC07 Our Recent Stay
This Hotel has some real positives but quite a few negatives as well.
Rooms are large, Décor is first class, overall feel of the hotel and its amenities are good, and it is a quick walk to Santa Monica Downtown. Recognition of Preferred Status was also good, with a room upgrade and the offer of a late checkout at check-in, without having to ask.
On the negative side, the wireless internet is terrible particular in the rooms at the end of the hotel. We stayed in room 702; and at times it just didn’t work due to very poor signal strength. Lots of trouble also trying to get the TV remote to work, even after it was swapped out, it just didn’t work further than 2 metres away from the TV, and given the room layout the TV is some 5 metres away. Additionally, some service gaps particularly with regard to assistance with baggage.
December 2, 2012
Rated 5 out of 5 by Cristy48 Excellent Hotel
The staff were very professional and friendly. The hotel was very nicely decorated. The food was excellent the rooms were nice and overall our experience was excellent. The location is great a few blocks from the beach, dining, shopping and everything that you need. I would recommend this hotel it was amazing. I can not say enough about how nice the staff were. Always welcoming and holding the door for us no matter what time it was. They were amazing!
July 21, 2014
Rated 2 out of 5 by Biztrip Poorly maintained
Although this hotel was renovated in the past year, it felt rather used and worn. In the first room I was allocated, there was a high pitched squaeling noise that last for about five minutes. I called the front desk and they sent up an engineer to check on it. While I waited, I noticed the magnifying mirror in the bathroom was falling off the wall. The noise stopped just before the engineer arrived and he had no idea what could have caused it so he went to get tools to fix the mirror. I asked to be moved to another room and that one had a broken tap in the bathroom. It worked fine but it wasn't attached to the countertop so it moved around every time you used it. I was too tired to move again so I stayed put and just lived with it. Makes me wonder about the rest of the place when these obvious things were not fixed and maintained.
February 5, 2013
Rated 4 out of 5 by bandl Great weekend
The Sheraton Delfina is in a great location to enjoy Santa Monica and the surrounding areas. The room was fantastic, we were upgraded to a junior suite that had a jacuzzi bathtub and patio jacuzzi. The view included both city view and the ocean. The staff was great. We didn't get a chance to try the restaurant, however, the morning and evening club offerings were great. Self parking is free though it has limited spaces. Thanks for a great weekend away !
November 14, 2012
Rated 5 out of 5 by karl48 Nice Hotel
November 20, 2014
Rated 5 out of 5 by Laura84 wonderful hotel
i had the pleasure of staying at the delfina for my best friend's wedding. while we were getting ready for the "big day" the staff could not have been more accommodating and helpful with any requests we had (from ipod speakers to scissors, etc). the hotel decor was stunning - perfectly modern and stylish yet confortable. the rooms and the view were gorgeous as well. i would definitely reccommend this hotel and can't wait to stay there again some day.
October 24, 2012