Rated 3 out of 5 by Philip47 Not up to standards of previous Le Meriden Hotels that I have stayed at
The Hotel is tired and needs a complete refurbish. The facilities and the rooms need updating.
The food is generally quite good but service in the restaurants is slow and uncoordinated. Most mornings I had finished my buffet breakfast before my coffee had arrived.
The people working in the hotel are all very pleasant and keen to please but do not seem to be well trained and no one in management is around to direct them in restaurants or to help them prioritise. Tables are left uncleared throughout the hotel. . Food or drinks are brought to tables but previous glasses and plates are not taken away. Overall service needs to be much sharper. The redeeming features are the Mauritian climate, beaches and the delightful people.
February 20, 2014
Rated 5 out of 5 by Nanabhai Island Retreat
Hotel Facilities excellent .Great variety of food available for breakfast and dinner. Staff at all levels from reception to the restaurants were polite and we were made to feel most welcome.Special thanks to Sailesh Namah for his help in getting me treatment for my foot at the Hotels clinic - I had stepped on to a sea urchin while swimming at Ille aux Cerfs and as you can imagine it was not very pleasant trying to remove the spikes.Perhaps the hotel could warn visitors of this hazard in future.
October 8, 2013
Rated 5 out of 5 by Gaetan Hotel in paradise island
I have stayed in many hotels but this one is certainly on the top of my list for two main reasons:
1) It was really wonderful to open up the curtains in the morning and to see the blue sea in front of you.
2) The staff on my floor were exemplary. My room maid, Florentina, was so polite and dedicated to her work that just talking to her would make my day. Also, the kindness of the floor supervisor, Mr Sahaz, and the help and assistance he provided me made my short stay the most enjoyable.
I definitely recommend Le Meridien at Pointe aux Piments, Mauritius.
September 12, 2013
Rated 5 out of 5 by RoyandVic Our dream come true
We arrived at Le Meridian on 2nd October with 11 friends and family to have our wedding on 5th October. Right from the first minute of our arrival we were made to feel most welcome and relaxed. Even when there was a mix up with our paper work at the government office (no fault of the Holiday Company or hotel) that meant we had to get married a day later, the hotel and the staff couldn’t do enough for us. Our wedding coordinators Melanie Juste and Karine De Casanove helped us with the planning of our special day,( although Melanie was main co-ordinator and looked after us as if she was looking after her own family, nothing was too much trouble for Melanie) everything from choosing the flowers, cake, and which part of the hotel we wanted to get married in, to the finer details of the wedding meal. It was fantastic!
The facilities of the hotel were excellent and exceeded our expectations, there were 3 different restaurants (one buffet) and then a 4th restaurant opened whilst we were there. As we were staying in the Nirvarna area we had breakfast at La Faya restaurant most mornings, overlooking the beach, Nitish and Mehfooza greeted us each morning with a charming smile and great coffee. Each day at all the restaurants the presentation was exquisite and the a la carte menu at La Faya was as good as any top restaurant you would find in London, the Niçoise Salad is well worth trying, I had one every day! The newest restaurant, Cumin, has an excellent selection of curies and they make fresh naan bread in front of you, light and delicious! Pradeep was our waiter in Cumin and he was very attentive and professional; we never went hungry or thirsty. We would always see the head chef’s in the restaurant and they would always make a point of speaking to us and asking if we were enjoying our food. The one thing I would say is that the hot plates needed to be a bit hotter as sometimes the food wasn’t always piping hot.
The staff at all the bars were constantly friendly and pleased to see us and Dillan at the beach bar very quickly knew what our favourite drinks were. Sahil, the bar manager in the main reception area was always friendly as told us the best places to visit in Grand Baie.
I only have a little to mention about the rooms as we spent most of our time on the beach or in the many restaurants. Upon arrival, as part of our wedding package we were eligible for an upgrade if one was available. Imagine our complete surprise when we were given the keys to the Royal Suite in the Nirvana area. Oh my goodness it was incredible! The house keeping staff that looked after us and our room made a point of personally introducing himself to us as Soudesh and you could see he was very proud and professional about his job, and kept our suite spotless.
All in all we were all so pleased to have chosen Le Meridian for our wedding, wouldn’t hesitate to recommend it, and would definitely go back one day (to celebrate our anniversary maybe?). It is clear that they are professional, and well equipped to cope with your dream wedding with any number of guests that you wish. The setting was complete paradise and the whole experience was a fairy tale. We have very treasured memories of this wonderful hotel and beautiful people and Paradise Island.
November 24, 2013
Rated 5 out of 5 by CO2124 Outstanding service
I stayed in Le Meridien for almost four weeks to attend two conferences - and it definitely exceeded my expectations. I am not at all choosy and picky when it comes to the room, etc. so I wont be referring to that specifically, but what impressed me the most at this hotel was staff' friendliness. I dont believe there has been a single thing that I have asked for that was not delivered to me or that did not meet my expectations. I liked the business center and conference facilities, too. Only area of improvement would be internet access, which should be free of charge in all rooms and higher speed. The LAN cables dont work at all...
November 25, 2012
Rated 5 out of 5 by Eddy51 Nirvana wing? Nirvana all the way!
This was true paradise. If you look at my other reviews, you will find my review very critical, but this very well managed hotel was great. It starts with the great staff, who were genuinely warm and friendly.
The food at the hotel is also great, from the buffets to the a la carte restaurants, again with a great service.
Then drinks... they make great cocktails.
They also have good watersport activities and the filtness room is very well managed by a trainer who really cares about the guests, giving good advise.
I also enjoyed their spa, eternal bliss is a bliss.
I can really recommend this paradise, sorry hotel.
Some people I really would lke to recognize are Sanjay (F&B manager), Visneh, Vincent (Hotel Manager). It is seldom that you see people who're so dedicated to make sure that the hotel is meeting the needs of their guests. Thank you for making a stay so great.
This was truely one of my best vacations ever.
August 9, 2013
Rated 2 out of 5 by singaporetraveller Good Staff, Nice Meridien branding but hotel really rundown
This hotel has some good restaurants, good beach front but the resort as a whole is really old and rundown. The rooms need some upgrading urgently and doesnt qualify to be rated 5star with rooms such as the present ones. The bathrooms are pretty sad. I hope starwoods can quickly renovate this property else some loyal guests will start looking elsewhere.
October 14, 2012
Rated 5 out of 5 by Baby1 Mauritius Experience!!
Beautiful hotel, great staff , great service and so friendly. My kids really enjoyed their holiday and keep asking me when we are going back. The penguin kids club was great, as it gave me and my husband time to ourselves. The food was great and so many option. Lovely rooms, and clean linen everyday. Loved it!!!
November 14, 2011