Rated 4 out of 5 by dolin good hotel
good hotel, near the beach
July 6, 2014
Rated 4 out of 5 by AshishAggarwal Decent beach side property
We chose this hotel for our honeymoon from 29th June - 5th July, 2014. We reached the place at 4:30 pm after an hour long drive from the airport. It took us nearly 1 hour to check-in. Check in formalities does not starts until you go and shout the the guest relations desk.
Pathetic experience to start with. Welcome drinks were served only when check-in formalities are done and that by reminding them twice.
Luckily the horror ended with the room which was of decent quality. Room was warm and spacious. Well cleaned and maintained to start with.
The complimentary sparkling wine was not present in the room as mentioned in itinerary. Again had to remind the inefficient guest relations desk twice to get the same after 3 days of check-in.
Only Saviour for Hindu Veg Indians is the Cummin restaurant and Indian Buffet served in the restaurant 180. Must the food was better then expected. Never though of eating Chola bhatura, Aloo puri in Mauritius. Had most of my donner in Cummin which was a decent experience. Only suggestions I would like to give to Cummin chef is that deserts needs to be changed daily. People get bored eating the same dishes daily for deserts.
We experimented with our taste buds by trying our honeymoon dinner at sea foods restaurant which is having excellent location. Just on the beach. Set up was just wow. We planned for salad starters, Spaghetti pasta for main course and Caramel banana desert. Pasta was good. Only issue was with our server. He was least interested in making our dinner special. Felt like he was being forced to serving in extended working hours.
SPA and water sports facilities are 2 things which needs to be highlighted. They are well maintained and managed. AS tip, make the reservations for the facilities in advance.
Over all the stay was pleasant and could have been excellent in case operational inefficiencies would have not been there in restaurant services and check in/ guest relations.
July 7, 2014
Rated 5 out of 5 by DavidClemente A wonderful place for our honey moon !!
Our experience was awesome , we felt every person of the hotel staff cared about us and made us feel confortable, people was so kind and polite... The place was really beautiful and relaxing and we never get bored. We had different kind of food to chose and all was of a very good quality. Our maid Sheila was like a real angel, she did a great job and made us smile from the first day to the last one. Mehfooza helped us so much deciding wich food was a good idea to try and also giving us advice about were to go in mauritius or how to use things in hotel, really a kind , polite and so helpful person... Also we were shocked with Raja and Vinesh showing so much professionalism and at the same time being so kind , polite and close to us sometimes we thought we were at home with our friends. Thank you so much to everyone, you made our stay a real pleasure.
July 3, 2014
Rated 3 out of 5 by Regret125 In need of an upgrade/better management
Check-in took too long & then was taken to room 251 which was on the upper floor, not the 'ground floor with garden' I had booked. After a long wait whilst a ground floor room was prepared we were taken to room 125 on the ground floor, albeit without a garden. The website description would indicate a private garden, not the public garden of the hotel.
Bathroom - the toilet seat was cracked & nipped my skin. This was immediately replaced. The basin & shower did not drain quickly & we soon had bad drain smells. Maintenance came & attended but left the shower with dirty grit. Housekeeping were called & with a towel gathered up some of the grit but did not leave it in a clean state! I had to wash the area down before use. In general the tile joints were stained with mould growth, something that good housekeeping should keep on top of.
Broken lamp - this had clearly been broken for some time & a good housekeeper would be expected to report this to maintenance. The live wire had disconnected & was touching the metal part of the lamp body! Repair carried out but later i found that the wiring to the switch was loose causing the light to flicker. Lamp was then replaced, albeit with a poor cable grip!
Laundry Service - having checked the itemised costings it would have been far cheaper to have bought a brand new set of clothes than have the hotel launder them.
Private terrace - it took 2 calls to Reception before chairs were replaced after another guest had presumably 'borrowed' them.
Internet - we found it unusual to be charged for use (over 2 hours) in a four star hotel. In this day & age the internet is as essential as electricity & running water!
Tea/coffee making provision - there was plenty of space in the large room to have had a small shelf or table for this & not have it hidden away at the bottom of a sideboard where there was no electricity.
Checking-out; called twice for buggy to take luggage. Only one person able to check-out guests. Time taken 50 minutes!
So what was good? The bed was comfortable; breakfast choice good (but accompanying music inappropriate & too loud); beach & sea beautiful; staff all very friendly, although the Manager was not being truthful about the room included in my booking when approached.
The hotel appears to cater principally for the Indian community..
July 2, 2014
Rated 3 out of 5 by Dinx Nice features but can do muuuch better
While I really like d the location of the hotel and our room, there are a few things that need to be addressed.
-the lighting in the room is most inadequate
-Room service is not very meticulous...one day there will be no water bottles...another day the bathrobe dissappears...yet another day all the the old towels were taken away but not replaced completely...etc.
-the staff at room service is perhaps over worked...hence very slow in responding.
-after staying for 5 nights ..we had booked 2 rooms and we wanted a late check out ...3 hour extension....we offered to move into 1 room also but they were unwilling to budge...wanted us to pay 40 euros per room.
And then we got lucky when our flight got cancelled and we had to extend by another day... the hotel was informed by the airline that they would be paid...however we were made to vacate the room and shift to another room even though no one occupied that room the next day...I call that unnecessary harassment...though we did not say so to them. however, we DID have a good time.
June 28, 2014
Rated 4 out of 5 by UnaC A comfortable stay...
I arrived at Le Meridien on the 13/06/2014. At first i was not happy with my room as i was given a room with two double beds. i had booked a superior deluxe room and what i got was not what i expected. however, with the help of Irvin and Nischay i was ensured every comfort possible. they were on hand constantly to make sure that i was comfortable with regards to my room etc. they checked in with me numerous times a day and i was quite satisfied with their personal service.
with regards to room service more often than not i had Avish delivering to my room. he was fast and effective and should i stay at Le Meridien again i would be quite happy to have him attend to me. its due to employees like this thatmak you never want to leave. they are surely an asset to your organisation.
June 23, 2014
Rated 2 out of 5 by Serge53 Hotel Lacking
Hotel rooms needed some maintenance, especially bathrooms. No items in mini bar, needed to be requested. Prices very expensive for a country that needs tourism . WIFI only free for the first 2 hours, internet is a standard free feature of hotels these days. We needed to purchase 1 days WIFI as we required to do some work. 1 Days WIFI cost us approx 1 month in equivalent to our home ISP. The restaurant 180 had theme nights. Our first nights dinner was supposed to be French, not quite sure what dishes were supposed to be french. The staff at check in were not the best in presentation
June 19, 2014
Rated 4 out of 5 by achimili Le Meridien has great features
It is very calmly situated, pool and beach bars close to the beach and Indian Ocean, large rooms. Wonderful beach, clean. Many watersport activities.
All in all a beautiful holiday resort!!!
June 22, 2014