Rated 3 out of 5 by Vk1990 I think this hotel is overpriced and hyped up
This place looks amazing and the views are to die for. But the need to be cleaner in their rooms and staff needs to be more organised.
1- when we arrived, we were not welcomed and directed to a parking, we had to pick up our own luggage and come to reception, at other resorts, we were warmly welcomed and everything was clearly explained and we also got a tour.
2- aircon was not working, and was not even fixed when reported
3- the bath robe was not cleaned because there was a dirty tssuie in the pocket. I wonder what else they don't clean.
4- after the spa, I paid the bill. I was getting charged again for the same thing when I was leaving.
5- drinks are way overpriced (140rs for a vital bottle) and food very average compared to other resorts.
6- sand in the sea is very rocky but if you are snorkelling, you can see amazing fishes.
Even though the view and the hotel room was amazing, it was a bit of a let down for us because the staff looked sleepy and obligated to help us.
April 18, 2016
Rated 1 out of 5 by preeksha this hotel needs a lot of improvement.
well I'm very disappointed.everything was below my expectations.no professionalism at all.
April 11, 2016
Rated 4 out of 5 by DJBB Home away from home
Le Meridien, Mauritius, has become our home away from home. Visiting at least once a year for an extended family holiday, we were once again greeted with warmth and friendliness. Although not immediately recognised as regular visitors, once made aware we were treated and taken care of very well. The hotel is definitely getting older and in need of some TLC. Our stay was made special by the staff, special note to Pamela working in restaurants. Great beach areas kept in good nick. Would like stand up paddle boards for next visit as most hotels in Mauritius now offer these. I would definitely recommend this hotel for a great family visit.
April 3, 2016
Rated 4 out of 5 by manichbr Perfection just barely missed
From arrival onward, the good people of Le Méridien made us feel welcome and did their Best to make our vacation a good one. Whenever you turn around, someone is there to assist you with even the Most trivial matters. Why? "Sir, you are here on vacation. Here, we do that." That was my First Interaction with a hotel staff-member. Service still means something in Le Méridien - a fact highly appreciated on my behalf. Two things irritated me, though. Just a matter of principle at that. On the Internet, they profess to have a special Nirvana Area, including spa useage, no-children Pool area with complimentary alcohol-free beverages, snacks and a daily fruit-plate. The snacks were exceedingly rare, as were the fruit-plates. We got a total of 3 in 8 days. The second one was only provided after we inquired three times in 2 days. The fruit provided was bruised and overly ripened. In view of the fact that half-board is much more food than any normal person could Ever consume, this is a trivial matter. The poolside snacks were negligible. What upsets me about that is not the fact that I needed go hungry. That was Most definitely not the case. The fact is that they demand a higher room-rate for a Service not provided, or at least not sufficiently. They more than make up for this with their Service, but I am disgruntled about it. What a trivial and exceedingly inexpensive way to make a customer satisfied. Why not go that extra Mile? After all, we did pay for it. I appreciate the availability of this and other forums for providing feed-back. It remains to be Seen, whether it is published. I Do reccommend the resort, however, wholeheartedly believe that is their own obligation to fulfill the expectations resulting from their own advertizing. If you don't intend to make good on your offer, just don't offer it. Whether or not my feedback is published on this site, I can assure you that it WILL appear on others. , we were highly satisfied and you were very very attentive. That is the tragedy in my experience. Were it not for the superfluous services insufficiently rendered, you'd have scored 100%.
March 25, 2016
Rated 4 out of 5 by Vinij31 Good Hotel
Good Hotel with great view and location but a special Indian Guest Relationship Manager should be kept.
Cumins Food Under Chef Sahajuddin was most palatable food ever had
In Five Star Hotels ever visited in India and other countries. Felt like home made food, even desserts served were exceptional. Will visit ever is bcos of Cumins Food.
Ahmed Guest Relationship Manager was ever helpful with his team.Great work by them and gives credit to Ahmed.
But room were average with room maintenance average.Needs maintenance and to work on same.
I would like to know if we were booked early for deluxe premium ocean view room why on day of arrival we were given ocean view room and different offers given to me.
If reservations made earlier should be priority to guest.
But overall experience was good and made our Marriage Anniversary unique as it is on unique date of 29thFeb.
Will try to come next leap year in 2020.
March 3, 2016
Rated 3 out of 5 by Ash1102 Great activities and features
This hotel certainly has lots of activities such as kayak, waterski, tennis, pool, jacuzzi and many more. I was there with my family, we had a great time. The room was clean, quiet and had all necessary amenities. Room service was fast and efficient. However i must say that the food variety at the 180 resto was very limited at the dinner buffet.Also for the towel service at the pool, we were told that they were out of towels and that we had to come back after 30 minutes. When we went back after 30 minutes, they still had no towels and asked us to come back again after another 30 minutes. Very poor service indeed for such a prestigious hotel. Apart from that,everything was good and pleasant.
February 1, 2016
Rated 1 out of 5 by ilaga4U Sadly not recommended
Overdue renovation; new staff struggling to keep up any kind of service.
Cleanliness of Room (mainly due to outdated furniture) shows a product that has seen its better days long time ago.
Potentially the location is beautiful however below average breakfast (service and selection) and run down facilities lead me to the recommendation to come back after (if) basic renovations have been completed.
Management is aware and open on feedbacks but unfortunatley can't be every where. The team (new staff) needs loads of training and basic understanding of service elements
December 27, 2015
Rated 2 out of 5 by ADJH Needs of serious improvements to deserve 4 Stars!
Serious needs for assets :
> Basic renovation of rooms and building in general are urgently needed.
> Permanent, basic and urgent formation, training & coaching of staff are needed.
> Not only permanent, daily maintenance of building or rooms are necessary but also particular careful, specific and deep maintenance are indispensable.
> Professional survey and guidance from line managers are imperative.
> Starwood members should be taken seriously in consideration.
December 22, 2015