Rated 4 out of 5 by Man1986 Amazing view
We stay for a short period of time i. This hte
But we enjoy a lot, the view of the pyramids from our room was incredible, see the pyramids every day from our room balcony made our trip. Staff was really nice, some of them does not speak english fluently but they managed to communicate. Food was great, really nice surprice was the tex mex restaurante, it was really good. Special thanks to concierge, he help us to arrange all the tours, these tours were a little expensive but totally worth it, specially the pyramids tours. The only bad thing was that the main pool was out of service , they were doing some maintanance, but the second pool which has an excellent view to the pyramids was available. Thanks for everyone to make our stay special.
July 25, 2014
Rated 1 out of 5 by Sheila27 Disappointed
Unfortunately our stay was one of the worst at any SPG we've ever stayed at. As platinum guests at a mostly empty hotel, I would expected an upgrade to a Pyramid view room, and that's not what we were given. From the moment we checked in, our male friend was treated better than us females. His room had 4 waters - ours had 1. After they cleaned the room on day 2, there was still only 1 despite there being 2 guests. I had to call and request more waters and they said we would have to speak with the manager. Furthermore, when we checked in, the room appeared to not be cleaned - the sheets were dirty and wrinkled. We had to request house keeping to change them. After they cleaned them on the 2nd day, they were once again wrinkled so we had to request them to be changed yet again in order to get comfort. On the day of checkout, we requested a taxi and they said it would be a few mintues. after waiting for 15 minutes, we asked a different person if the taxi would be here soon and he informed us it was ready now and he had not been aware anyone had requested a taxi. I pointed this out to the reception guy who had told us he was ordering one and he acted like he had no idea why I was upset. We had a plane to catch and did not appreciate losing 15 minutes because he couldn't be bothered to do his job. This happened multiple times during our stay - we had to ask repeatedly to get anything done. Additionally, the entire hotel was dirty and smelled pretty bad in various places. The breakfast food was disgustingly cold. It was an embarrassment to the SPG brand.
July 7, 2014
Rated 2 out of 5 by mikimedic SPG not really recognized...
The hotel has two wings, old and new. I was told that the SPG floor was not available in the old wing, and only at the end of my stay I realized that there is a much nicer SPG floor/rooms in the new wing of the hotel, directly connected to the spa. This was never mentioned to me regardless of my SPG membership, and even more so regardless of my gold status.
The old wing is very dated and requires serious upgrades. Amenities in the room were very basic, and there was no mini-bar working. As we needed a fridge, had to ask for technician who had to come in twice - only the second time was able to fix it by removing it from the cabinet. Pile of sand dust on top, that literally you could not see the black cover. Hasn't been cleaned for ages.
Admittedly, technician was really trying to help. Not his fault, but the old wing requires major renovation. It is absolutely unacceptable to put even ordinary SPG members in this wing, not to mention gold! Why is there a dedicated SPG floor in the first place when you give the SPG Gold guests the old non-SPG rooms?
Furthermore, as there was no stocked mini-bar, there is a b s o l u t e l y nothing in rooms. Not even a bottle of water (essential here); not to mention coffee, tea, nor kettle, etc ... just plain nothing.
The pool was also closed for renovations which was a major miss, but I can't complain of that as it was known in advance. And it seems it will be a great place once renovated, but for now don't go there. Though the smaller pool was open and quite nice.
Other than that, I did receive free internet as Gold, and that's about it. Internet was working fairly fine first two days (maximum speed was 2mbs so you can't really watch a video), but on a third day it was unreachable. As I was departing, it did not matter much, but in general I don't find internet there reliable.
July 20, 2014
Rated 1 out of 5 by Tofik None
Bad experience. Slow staff response. AC problem not fixed. Lousy Food. manager came to apologize at departure and offered transportation to the hotel we moved to.
June 30, 2014
Rated 5 out of 5 by Hamdkha Very Nice hotel with a view to the History!
One of the best hotel I have ever seen, staff are very welcoming, they are all very helpful from the arrival throughout the stay. The bell boy Mohamed with very helpful when we change our room. We had an issue with the first dinner at the main restaurant, but the restaurant manager was smart enough to handle it, this guy is a great asset to the hotel. Hala the training manager was very helpful and even she went an extra step by asking us every morning how was the last day and if any assistance that we may need. The cafe by the swimming pool is a great place to relax after dinner specially with one of those cup of mint tea! food is excellent, waiters and chefs of the main restaurant were all very helpful.
March 31, 2012
Rated 2 out of 5 by PhilBelgium this is not a real Le Meridien
Breakfast is awful; nothing in my bridge, not even water! OK the fridge was broken, that's perhaps why it was empty...
July 11, 2014
Rated 2 out of 5 by Amr2082 Unsatisfactory
Rooms need lots of improvements
June 23, 2014
Rated 5 out of 5 by CoronaExtra Loved it. Will come back in a minute
Had a great two stay here with my family. Its far enough away from the city to be free from any political nonsense, but is super close to Giza historical sites.. like you see two pyramids whilst swimming in the hotel pool.
Staff is very friendly and helpful. As Starwood Platinum I received a great suite upgrade, free drinks in the lobby bar, and a bunch of other value added benefits.
Rooms air condition to ICE cold.. like my daughter was in a sweater I got it so cool.
I would come back here in a minute. I really don't want to leave..
Really enjoyable property that is a amazing value.
Its not a Cat 7 Lux. Property.. its Egypt.
Its a little slower pace, but super friendly.
Tame your expectations and you'll love it.
August 8, 2013