Rated 4 out of 5 by Ed1966 Enjoyable Stay
Good experience in general.
January 17, 2016
Rated 4 out of 5 by Ynmaa You will feel at Home
I always have a great feeling of being among friends and almost in my home. Thanks for the great staff of front office, club lounge, the Restaurant, the room service & the great staff of house keeping all for the devoting and profession attitudes: Thanks
January 14, 2016
Rated 5 out of 5 by Robespierre Great Services
Everybody is so nice special mention to Marina- FD, Khalid - FD, All the guys from Club Lounges Mahmoud -so good, Mahmoud- Front Door , HK, all the Bellman, and Moustafa always ready for help. Congratulation to GM, " Good Team"
December 16, 2015
Rated 4 out of 5 Good hotel
The receptionists need to be more professional in dealing with customers specially those of SPG.
November 14, 2015
Rated 1 out of 5 by upset2015 Bad experience
even I have only one night at your hotel, I have experienced main issues from my arrival to my departure.
Fist insident : at my arrival no indication on web site reservation even if I showed all refrences. I have to wait at the reception about 30mn and the reception clerk (a simple trainee I think) was calling his superior to validate my reservation.
At my check out, the recption ask me if I consumed some think from the mini bar and I confirmed no thing. After leaving the recption on my way to take the schuttle, an other one ask that I have to pay a cocacola can.
i was very upset for two raison : First one how can he not to trust me as a customer and there an internal concern of communication between employees why they involve customers to this kind of organization issues ?
second the recption clerk was very aggressive and employ a hard tone attaking me to pay by erreur about 25 EGP ?
I can not accept this kind of behaviour from a high classified hotel as Le Meridien.
I will never set foot at this hotel and also never recommend it to my network.
October 22, 2015
Rated 2 out of 5 by CharlieInCairo Needs refurbishment
The staff was good and responsive and I really had a nice sleep.
But facilities (e.g. lobby, hallway, room, toilet in room) are too old. Felt like I was in 1960s in this hotel.
Open door pool area (on 3rd floor) was deserted and found old chairs everywhere. I think an open door cafe can be arranged there :)
Despite some advantages, this hotel does not meet the standard of 21st century 5 star hotel.
March 1, 2015
Rated 5 out of 5 by Jon46 Business traveler using this hotel since 1997 yearly
Le Meridien Heliopolis
Thankyou and your hotel staff for making my stay very enjoyable.
Hotel staff I have been in contact with are friendly, informative and very efficient.
Your Hotel is clean tidy throughout.
Please pass this onto your staff as there are many working in the back ground that I will never meet and are all a part of making my stay a happy & memorable experience.
January 26, 2015
Rated 4 out of 5 by Robespierre Great Services
Everybody have a good actitude, from FD, Club Lounge. HK Great, Bellman, restaurant waiters to the Doorman ( special mention to Mohamed ( big Guy)
December 10, 2014