Rated 2 out of 5 by atht Major Disappointment
Lets take it from the beginning.
I had to make an international call to ask for airport assistance, although I wrote this request during reservation AND sent a separate email asking for options and rates. No reply received.
Although quite outdated but clean and neat. Staff friendly and hospitable with great respect to language boundaries (it became clear to me that this hotel doesn't receive English speaking guests that often).
Had 2 go up and down twice because smart keys did not work. Room is spacious and clean. Good supplies (only bath robe missing). Great condition but as mentioned before slightly outdated for a high end hotel chain.
Tried to call in to order food to the room. Got transferred 4 times as soon as the person on the other line realizes I speak English. The last lady who answered told me to call again in 5 mins :)
Which then I did. After another series of transfers one offered to come to the room where I could point to what I want. He came and I pointed out what I wanted, Unfortunately, one of the orders came wrong :).
Being a person who lives and works in Africa, I may know how hard it is to hire English speaking personnel. But the least that could happen is to tell them what to do when an English speaking person calls on the phone.
No one was intentionally rude, but it was frustrated when attempting to order anything by phone.
Finally, I had to wait for sometime during checkout since the reception had no change.
It was not a good experience for me. I was expecting a lot more from my stay, and a series of unfortunate events lead to a disappointment.
January 28, 2014
Rated 4 out of 5 by JAJ22 Hotel By The Sea
The Hotel is a great place to spend time both for business and relaxation. Located by the Sea Coast, guests are able to view the sea from most of the rooms. Guest have 2 Options for Dinner - in the main restaurant or outside by the Pool sharing the fence with the sea thus giving guest who have selected this option an opportunity to (i) enjoy the breeze straight from the sea (ii) watch the waves from the sea spash water safely into the yard through safety holes in the fence and make a choice of how their food should be cooked. Guest should not be surprised with some delays in meeting some requests.
December 23, 2013
Rated 2 out of 5 by SMG01 Hotel is run down and service needs to improve
Hotel room was scruffy and urgently needs refurbishment. There was no help available to inron my business suits at night for the morning. There was no recognition initially for me being a gold member.
November 11, 2013
Rated 4 out of 5 by Felarsen2004 Great time
It was very great to receive the attention of all staft, starting from the entrance with the welcome of Mister Rodolf, and continue by the front desk until the room... Honestly is the type of hotel we want to find in our busines or pleasure trip..
January 6, 2014
Rated 3 out of 5 by zine2013 Nightmare during 2 days
No water for two days. No air conditionning
April 2, 2013
Rated 4 out of 5 by Enchokete Enchokete
I really appreciated the cleanliness of the room and the fact that I was feeling like at home.
The personal was quite responsive to the guests requests, even though I found the security guys a little bit rude in their approach. They should be trained to act with a little be of tact. Also I think that that there are room for improvment of the quality of the breakfast.
December 12, 2013
Rated 1 out of 5 by Banner This hotel is a threat to your brand
The keys I received the first time around, did not work. I had to come down, wait at the check in queue again and be given a new room. This time I was given a room that was exactly the way it was when the last guest left. As a bonus the airconditioning didn't work and stayed that way for my stay inspite of my complaining and a technician coming to take a look at it.
The next morning, at breakfast I had to eat at a dirty table because the staff couldn't be bothered to clean it.
When I book to stay at Le Meridien hotel I expect a basic level of cleanliness and functionality. That trust has unfortunately been breached. I will think twice before booking at a Le Meridien hotel that I am unfamiliar with, in the future.
May 30, 2013
Rated 2 out of 5 Bad hotel
I'm a platinum SPG guest, and I've traveled a lot in North America, Caribean and Europe. I can honestly say this was my worst stay of them all. The only good thing though, was the cake they made for my son's first birthday when I got there, that was really nice.
But then, after that all went downhill: there was a hot water outage, which meant that we took cold showers for about 2 days, internet outage for a day, towels had to be requested regularly, etc...
I feel like some of the staff is really trying to be helpful and are nice while others clearly couldn't care less.Also the overall condition of the hotel is questionable and I would think they will renovate it soon. Quite frankly, not up to international standards. I do not recommend there unless you really have no other choice.
September 21, 2012