Rated 3 out of 5 by RobboDubai Improvements required
On arrival to the hotel the check-in was quite quick which was an improvement from before, got my room key and as soon as I got to the room it did not work, this was a daily occurrrence. The room was clean although no pillow covers on the pillows. During the stay the toilet blocked which wasd reported at 6:30 am and still had not been rectified by 19:00 when I was asked to move rooms at my own effort with no assistance. On the third day at approx 22:15 I attempted to get a bottleof drinking water delivered to my room or if possible I would have picked it up, was clearly told there was NO water available. Having stayed at several Meridien Hotels the hotel in POG could do with a big review from Senior Management as the price you pay does not qualify the service. Dissappointing.
October 18, 2014
Rated 2 out of 5 by elis there's no other better choice
When you are on a long stay at this hotel, I must say that it's not a very pleasant experience to hear the same Cesaria Evora every morning at the restaurant, nor to change rooms every time something stops functioning in your room. But i was told that there is no other better place in POG, so I had to bear with the existing conditions. The food and the varieties for breakfast was alright, so was the laundry service and the receptionists Georgette and Joel who always welcomed me with a smile on their face. And thanks to Florian who was there to meet our complaints and offer a room on the executive floor, it turned out to be a nice stay after all. Thanks for everything!
December 10, 2013
Rated 3 out of 5 by GODFATHER RESTAURANT NEEDS A COMPLETE CHANGE OF SYSTEM
> Food not good/fresh, specially the fish dishes.
> Staff need to be more friendly and properly
trained for the job they do.
> Menu needs to be changed from time to time.
> Items displayed on menu not available when
> Waiting period to much too long when only
1 or 2 diners present .
> No side plates for bread, no salt on the
tables, no proper spoons for cereals on the
> Staff need to be properly trained to use
Espresso Machine, capuccino is terrible.
March 30, 2013
Rated 2 out of 5 by Avee Bad service
We stayed at the hotel where the planes are always delayed and the hotel mess shuts at 2200 hrs. The staff does not understand english, the rooms offered were bad, stinking of paint and not ventillated. I had to request cook to get me something even a piece of bread with cheese. Veg cousine is not available.
August 28, 2012
Rated 5 out of 5 by Kettlebell Convenient to all locations
The staff are helpful and always do their best to help with any request.
September 11, 2013
Rated 2 out of 5 by James60 Not satisfied
Needs to be upgraded to deserve to stay as a Starwood Hotel
March 29, 2013
Rated 3 out of 5 by nns2012 First time is a surprise
If this is your first trip to this part of Africa then you could get frustrated when dealing with some of the local staff. However, they seem to try hard and mostly start with a smile. You just need to ask one thing at a time and don't be in a rush. The management (Florian and Lubica) are very helpful so reach out for them if needed. The hotel needs renovation which I understand will start in few months. Rooms are not great but are clean and ok. Food is ok. Internet is available almost everywhere but not very fast and typically have to pay for it. Don't go with high expectations and you will enjoy your stay for business.
September 24, 2013
Rated 2 out of 5 by gfdenis Hotel needs improvement in service quality
Good impression on front desk people. Good impression of the waiters at the Bar/Lounge.
Good service from Lydie at the Business Center.
The breakage of the power generator was not acceptable and way too long. Upon arrival, I missed a plastic curtain in my bathroom, no plug for the tub, one lamp was missing in the room and the arm chair was not complete. In the bathroom the fixation of the shower was broken. Part of these problems were solved, not all. I do not understand the 12.000FCFA/day for the internet. You have to make a special request to keep one towel in your room during the day because they are taken out in the morning (the hotel you have 2 sets available so they are changed)
February 20, 2013