Rated 3 out of 5 disappointed
although I have stayed here before, this time it did not meet my expectations. No TV, keycard not working, shower head bracket broken, no hot water, internet very slow and (still) not for free, and even no towels on my last day - had to ask for them.
June 23, 2014
Rated 4 out of 5 by Guillermo14 5-star for African Standards
Compared to other hotel options in Port Gentil, this hotel stands far above the rest. You cannot expect the same Le Méridien quality you'll find in other (more developed) parts of the world; however, the sheets will be clean, the air conditioning will work, they'll have a generator (it sometimes takes a little while to kick in), and the breakfast will be excellent. Local staff are definitely slow and can often be quite uncooperative. They may even refuse to understand English, Spanish, or Portuguese. Fortunately, Lubica from the hotel's marketing department is an absolute gem, who will happily translate for you. Note that the pool is often closed, most of the power outlets in the lobby don't work, and the entire place could use a good paint job; but, again, compared to your other options in Port Gentil, I wouldn't go anywhere else--in spite of a rather high nightly rate and a ridiculous surcharge for Internet (which I found out on my last night they waive for SPG Gold and Platinum).
June 18, 2014
Rated 2 out of 5 by elis there's no other better choice
When you are on a long stay at this hotel, I must say that it's not a very pleasant experience to hear the same Cesaria Evora every morning at the restaurant, nor to change rooms every time something stops functioning in your room. But i was told that there is no other better place in POG, so I had to bear with the existing conditions. The food and the varieties for breakfast was alright, so was the laundry service and the receptionists Georgette and Joel who always welcomed me with a smile on their face. And thanks to Florian who was there to meet our complaints and offer a room on the executive floor, it turned out to be a nice stay after all. Thanks for everything!
December 10, 2013
Rated 3 out of 5 by gamba1502 Quite pleasant
Staff were very friendly, SPG status recognised, first room was a little tired looking but still perfectly acceptable, second night in a much better renovated room. Food and bar service was pretty good, not long to wait for order to be taken or for food to be served. Most staff spoke some English. All in all, quite pleasant. Will be much better once the proposed renovations will be done. The only one annoyance was the noise of doors closing/slamming through the night and the amount of light coming in the room beneath the door.
June 4, 2014
Rated 1 out of 5 by MLAW worst in 12 yrs
have stayed at this hotel for 12 years ... this stay was the worst
June 8, 2014
Rated 3 out of 5 by GODFATHER RESTAURANT NEEDS A COMPLETE CHANGE OF SYSTEM
> Food not good/fresh, specially the fish dishes.
> Staff need to be more friendly and properly
trained for the job they do.
> Menu needs to be changed from time to time.
> Items displayed on menu not available when
> Waiting period to much too long when only
1 or 2 diners present .
> No side plates for bread, no salt on the
tables, no proper spoons for cereals on the
> Staff need to be properly trained to use
Espresso Machine, capuccino is terrible.
March 30, 2013
Rated 4 out of 5 by OGUWUIKE1 Cheerful people, great service
I am happily recieved on arrival and all the staff makes you feel welcome like family.
May 25, 2014
Rated 2 out of 5 by Avee Bad service
We stayed at the hotel where the planes are always delayed and the hotel mess shuts at 2200 hrs. The staff does not understand english, the rooms offered were bad, stinking of paint and not ventillated. I had to request cook to get me something even a piece of bread with cheese. Veg cousine is not available.
August 28, 2012